New Poster
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3 Messages
SCAM 50% promotional discount if paid for 4 months with Target Gift card.
Please beware, there is NO SUCH DISCOUNT.
in my case - the call was from [Edited: "Personal Information"]. Somehow they knew the last four digits of my account and the monthly bill amount. They offered a 50% discount if I pay 4 months ahead of time the 50% discounted amount, using a Target Gift Card. - within 3 hours (and this raised my alert). Then I was supposed to call "comcast billing" - at [Edited: "Personal Information"], and provide them with the gift card information. THIS IS A SCAM - Comcast is not offering any such discounts.
The problem is that when you call any of these numbers, the phone response for routing is EXACTLY the same as COMCAST.
I Googled and found out that this SCAM is on going for a long time.
I also called Comcast Security Team to alert them of this SCAM and provided them with the above information.
CCYvonne
Contributor
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340 Messages
2 years ago
Hello @sababazbl I am sorry this happened to you. We are relived you were able to identify this as a scam. I have a helpful link for you and any of our customers with information about protecting yourself from fraud Protecting Yourself From Fraud - Xfinity Support
If you believe your account security has been jeopardized you can submit a claim through this link https://www.xfinity.com/idtheftclaimform?linkId=144147519
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Again
Expert
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31K Messages
2 years ago
@sababazbl
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T_ekoh
Visitor
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5 Messages
2 years ago
We received the call today but 50% off our current plan cost if we pay 7 months in advance with two target gift cards or a Target credit card. It's a Christmas Promo from Target with Xfinity. What's suspicious is this happened the day after calling Xfinity to check on new plans since our contract ended. A survey also was sent the next day. It started with a text to one of our mobile numbers listed in our account and they knew quite a bit of our account info. There's lots of red flags on the timing of this and to have our account information is concerning since gave no information. The text came from a number from San Juan Puerto Rico, [Edited: "Personal Information"asking to call [Edited: "Personal Information" between 8AM-5PM PST. Then you are asked to settle the 7-month advance payment by calling Xfinity's HQ# at [Edited: "Personal Information" and provide and authorization #. Fortunately, we didn't fall for it. The person seemed impatient since we asked a ton of questions and mentioned these numbers are different from the one number we always dial for Xfinity. We called the real Xfinity number to report this and searched and found this Forum. BEWARE!
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user_f9ee6f
Visitor
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2 Messages
2 years ago
On Dec 1, 2022 I rcvd a voice message from a person calling from [Edited: "Personal Information"]. Person identified himself as a Comcast Xfinity rep. and calling to let me know that I qualify for a 50% off my Xfinity bill. I was told to call [Edited: "Personal Information"] for more details. I placed call today, Dec 5th. I just got off the phone with this person, believe his/her name was Sara. Not sure if it was a male or female. This person had access to all my billing details including my monthly payments and my Xfinity account number???!! Person went on to explain the Promotion. He/she provided me with an Auth. Code # and instructed me to call the Xfinity Billing dept at [Edited: "Personal Information"], provide them the code. He/she then told me that this promotion is with Xfinity and Target and that if I wanted to move forward with the 50% off promotion, I would need to pay 6 months in advance using a Target credit card. I told person that I do not have a Target card. Person then said I could also make payment with using Target Gift cards and if I did use gift cards Xfinity would send me a check in 24 hours for $160.00 for my efforts.
It was obvious to me that this was a scam. My concerns and issue with XFINITY are how/why do these scam artists have access to all of my Xfinity account details. How [Edited: "Language"] do they have my account number? How do they have my monthly charges?? How do they have my address. Question for Xfinity: Has someone hacked into your customer files? How could these scammers possibly have my info. Also, I made an attempt to call Xfinity and report this incident, but recording said that Xfinity is having 3rd party issues with Live customer support, so I was not able to speak to a real person. Which is almost as frustrating to me as dealing with the scammers!!! I guess I really wanted this 50% offer to be real because my Xfinity monthly bill has increased by nearly 30% in 24 months. I am retired and on Social Security, I have the Triple Play package with 1 box/remote and I am now paying $274.00 per/month. With all this being said, I will be cutting the cord, this service is unaffordable to me, and Xfinity can't even provide a live person for me to talk with. Very frustrated here in South Jersey!!
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user_5d5bce
Visitor
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6 Messages
2 years ago
ONE BIG SCAM and Comcast does NOTHING. Time to cut the cord. Comcast/Xfinity were hacked. They do nothing about this.
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user_fcb177
Visitor
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6 Messages
2 years ago
https://www.nextgov.com/cybersecurity/2023/01/fcc-rule-would-require-telecom-providers-immediately-disclose-sensitive-data-breaches/381597/
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