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Visitor

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1 Message

Friday, August 12th, 2022 11:22 PM

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Did I Get A Scam/Spam Xfinity Sales Call?

This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY. 

The full message was:

”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day.”

Is this message ligitimate? If not, who do I report it to? And how do I report it? 

Thank you!

Visitor

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2 Messages

2 years ago

Hi, 

We received this 50% scam call today.

The scary thing, they had information on our current bill and due date as well as expiration dates of our current promotion. Of course I did not verify any of this information, I just let the guy with Indian/Pakistani accent babble on.

However, this leads me to believe that Comcast customer data has been compromised. 

2 Messages

2 years ago

Incoming voicemail from Fla phone number 1-[Edited: "Personal Information"] claiming half off Xfinity/Comcast billing. Never got to hear entire proposal I disconnected the call.

Note: This comment was created from a merged conversation originally titled Xfinity/Comcast-Target cam

6 Messages

2 years ago

I received a call today regarding a promotion to cut my bill in half for the next three years if I paid $900 upfront for 10 months of service by using target gift cards.  The caller was very convincing, and I told them I would do it but needed to see a written version of the promotion by email. I gave them 4 different email accounts and they said they sent the document to all those accounts. When I told them I still hadn’t received it, they said my internet must not be working?! They then told me that if I didn’t make the payment using an authorization code they gave me along with the gift cards by 9pm the promotion would no longer be valid and I wouldn’t receive the $150 visa gift card. They also said that I should lie to the cashier if I was asked if this was part of a promotion. This is when I decided the whole thing was very fishy. Has anyone else been approached this way?  I’m concerned because I may have revealed details when they asked for certain verifications before I actually became suspicious. 

Note: This comment was created from a merged conversation originally titled Xfinity/Target Scam

Visitor

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4 Messages

2 years ago

Deceiving practice for promo with target. I didn’t know I have to buy a gift card from target then call back with the number to qualify. I was Never told this was how it works before signing up. This is how scammers work. I told them to cancel as it was only 15 mins told I couldn’t that deceiving.  I then check my bill they charge my account 300 cancellations fee for 15 mins call told them to cancel. I’m on fix budget can not afford this I need it fixed. how can I get this charge taking off. 

Note: This comment was created from a merged conversation originally titled Promo problems with target

Expert

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110K Messages

The concern is not "Xfinity Compliments related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

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1.6K Messages

Thank you so much for reaching for assistance with these concerns. We are not in partnership with the promotions you mentioned above and would encourage you to vist our dedicated team called Customer Security Assurance to report this as well. 

 

We can also review your account and charges here. Please send us a direct message with your full name and service address: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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Expert

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31.4K Messages

@mishe 

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!
 

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We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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4 Messages

Will call  just notice my bill has 300 charge on it. How did they do that

Visitor

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10 Messages

2 years ago

I just got the same call/message  a few minutes ago, and I get them often. I would it was from a 202 area code telling me to call an 844 number. 

Visitor

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2 Messages

2 years ago

Just got a call from [Edited: "Personal Information"] saying a 50 percent discount on my account available today and to call a 855 area code number. I may be old but not stupid. You may want to alert your customers that this is a scam.

Note: This comment was created from a merged conversation originally titled Scam call alert

Contributor

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47 Messages

@user_4e157a I would like to know the scam email address or phone number, so I may block it. Please dm it since it appears Xfinity employees redacted it but failed to reply here.

2 Messages

2 years ago

Is this a scam or valid promo with a target gift card 

Note: This comment was created from a merged conversation originally titled 50% off bill with target

Expert

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31.4K Messages

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
Please help to stop the spread of this kind of fraud.
Thanks!
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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1.1K Messages

Hello @user_17da59, your were right to reach out for clarification on this. Identifying potential scams is important, and if you are unsure about and offer it's always best to double-check! This is a known scam, and you have gotten a calls asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill, the FTC is well aware of this scam.  

If you get a call like this you can report it to: https://internetsecurity.xfinity.com/help/alerts. Here you can also see other alerts that have been reported. 

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2 Messages

2 years ago

I was contacted with an offer for half price service for 36 months with addition of 4 free premium channels. The scammer only had my phone number from the call. He was able to tell me my name and address and monthly payment and knew I did not have the premium channels. He told me the offer was being sponsored by Target and that I would need to purchase Target gift cards to use to make a 6 month payment in advance. He also made an entry to my Xfinity account while we talked to create a zero balance.  I then called Xfinity to ask if the offer was legitimate but was told it was a scam. 
I don’t like that someone can so easily access my Xfinity account simply using my phone number which they already had as they initiated the contact in the first place. And they could tell me my monthly payment and make an entry in my account so easily. Was this an inside job by nefarious Xfinity employees?

Note: This comment was created from a merged conversation originally titled Half price scam

Official Employee

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2.1K Messages

Hello there @user_1b3f8d!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can to address your concerns.  No worries!  You have reached out to the right team, and we want to ensure things are resolved for you. 

 

Have you reached out to our Customer Security Assurance Team?  Our CSA team makes sure you have a safe online experience. These security professionals handle issues like:

   Phishing (call, email, chat), spam, infected computers (often called bots), online fraud (such as hacked accounts) and other security issues.
   Acceptable usage policies like DMCA (Digital Millennium Copyright Act) notices and copyright infringement claims.
Instances where the customer cannot see the data usage meter.
   Password reset issues where customer receives an error message when using existing self-service recovery options or if the customer isn’t connected to their home network to enroll in self-service recovery.
   Email issues related to Xfinity Email Password and the inability to send or receive emails to or from a certain address or domain.
   Xfinity ID disputes.

 

Our CSA Team can be reached obnline here at internetsecurity.xfinity.com/help/report-abuse.  There you can submit a report to them and they will work on this for you while giving you all of the info you need.  

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Expert

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31.4K Messages

@user_1b3f8d 

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
Please help to stop the spread of this kind of fraud.
Thanks!
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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2 Messages

2 years ago

I got a text today saying this is last day for 50 percent off. I believe it’s spam, so I haven’t called.  Is this legit ?

Note: This comment was created from a merged conversation originally titled 50 percent off?

Official Employee

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2.7K Messages

Good afternoon, and thank you for reaching out about the text you received @user_m1m21! You did the right thing by not responding and reaching out to us directly instead. This sounds like a recent scam that we are aware of which you can find here@Again gives some great information on how to report scams to the FTC. 

Our Customer Security Assurance Department also does a great job tracking scams. You can see information on known scams on our Alerts page. Then this is the Contact and Reporting Instruction page.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Gold Problem Solver

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26.3K Messages

@XfinityRay: The "Alerts" and the "Contact and Reporting" links you posted do not work for those who do not have access to Comcast's internal network. The publicly accessible links are https://internetsecurity.xfinity.com/help/alerts and https://internetsecurity.xfinity.com/help/report-abuse.

Please avoid posting links which customers cannot access.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

2 Messages

2 years ago

I just got this voicemail: 

“Hi there this call is to remind you that 50% discount off or on your Comcast Xfinity account expires today in order to avail the discount please call back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time.”

I don’t believe I have such a discount. Is it spam?

Note: This comment was created from a merged conversation originally titled 50% discount expiring spam call?

3 Messages

2 years ago

This happened to me just now and thankfully i was skeptical and decided to tell them i'll call back tomorrow. The crazy thing to me is that the even knew my address and account details already. I just decided to check if it was a scam after i got off the phone with them and sure enough it is.

Note: This comment was created from a merged conversation originally titled Did I Get A Scam/Spam Xfinity Sales Call?

2 Messages

2 years ago

Beware….they are at it again!  Thank goodness I didn’t fall for it!!!

Note: This comment was created from a merged conversation originally titled Xfinity Target scammers

2 Messages

2 years ago

Being taken advantage of by scammer that contacts you from number that shows up Xfinity. They have account information that you didn't give them. Sure didn't seem like a scam but after being ripped off for hundreds of dollars, you're told it's a scam. Hard earned money just gone.  Nothing can be done about your money but please post about it and contact FTC. Xfinity knew before the customers and should have sent text, emails and snail mail flyers to warm their customers!  That's what any decent company or person would do.  I am fine with warning others of scams and other things that could be harmful. Especially if we have any type of connection, family, friend, business because that is the proper thing to do, to ensure we live in a decent place.  Why wouldn't you at least warn the people you depend on, of the low life scum that is crawling up out of the stinking sewer from hell, with only one purpose which is to steal their hard earned money. Warn your customers, the people you accept money from for your over priced services to sustain your company. I am curious, will Xfinity be held accountable for not sharing the information. I would hope they are not gaining financially from this scam. They already charge enough for their services. 

Note: This comment was created from a merged conversation originally titled Xfinity-target promotion scam

Official Employee

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1.7K Messages

@user_892661 Good morning! Thank you for reaching out to our Community Forums Team. We appreciate you providing feedback in your experience. We are always looking for ways to improve our customers experiences with Xfinity. I know having this experience can be super disappointing, and frustrating. We have a site that you can check to see if there has been something that has been reported to us. I hope this helps for a go forward. If there is any other concerns I may assist you with, please feel free to let me know. 

 

 

https://internetsecurity.xfinity.com/help/report-abuse

I am an Official Xfinity Employee.
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1 Message

2 years ago

Person called my cell phone and left message that my xfinity service plan was ending and was offering special promotion (xfinity actually does this so though nothing of it). Call came from [Edited: "Personal Information"]. I called the number back a few days later. After lengthily process supposedly verifying my account (no account numbers or personal info beyond my name and street address where discussed) through me identifying a previous payment I made. Once provided, "Albert" shot into promotion xfinity was offering in conjunction with Target. Offered cash back, new iPhone, and reduction of bill to $40 a month (half of current) if I paid xfinity bill up front for two years ($960). Catch was that for promotion, I had to get two Target gift cards in amount of $480 each, call [Edited: "Personal Information"] and provide the gift card numbers along with an activation code before 5PM Pacific. I was suspicious and called Target to validate promotion and confirmed it was a scam. Problem is that the original number [Edited: "Personal Information"] connects you to what sounds like an xfinity switchboard complete with cheesy music and ads while you were on hold. It also does not help that xfinity basically operates in same way when offering promotions (sans the paying alternate means). I did not call the second number, [Edited: "Personal Information"]. "Albert" gave his contact info as to call [Edited: "Personal Information"].  Just wanted to get this info out there.

(edited)

Visitor

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2 Messages

Walk away from that phone call it is a total scam Xfinity does not do this so just do not talk to them hang up and go about your business otherwise you're going to lose your money

1 Message

2 years ago

Keep getting calls that appear personal (shows an individual's name that can be found by Google and not blocked by carrier) but spoofed. Same/similar message - just a reminder that the Comcast 50% off offer is expiring today and to call [Edited: "Personal Information"], which is never the number the call came from. Of course, I know it's a scam.

(edited)

Official Employee

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3K Messages

Hey there, @user_132ec4, thanks for reaching out here on Xfinity Forums regarding those spam calls you have been receiving. I would recommend reporting any spam calls you are receiving. Here is a link with the details, just look under "Report Potential Call Blocking Errors", https://www.xfinity.com/support/articles/report-call-blocking-errors.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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