Promo problems with target

Deceiving practice for promo with target. I didn’t know I have to buy a gift card from target then call back with the number to qualify. I was Never told this was how it works before signing up. This is how scammers work. I told them to cancel as it was only 15 mins told I couldn’t that deceiving. I then check my bill they charge my account 300 cancellations fee for 15 mins call told them to cancel. I’m on fix budget can not afford this I need it fixed. how can I get this charge taking off.

This conversation has been merged. Please refer the main conversation:

Did I Get A Scam/Spam Xfinity Sales Call?

Responses

EG

Expert

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110K Messages

2 years ago

The concern is not "Xfinity Compliments related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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1.6K Messages

2 years ago

Thank you so much for reaching for assistance with these concerns. We are not in partnership with the promotions you mentioned above and would encourage you to vist our dedicated team called Customer Security Assurance to report this as well.

We can also review your account and charges here. Please send us a direct message with your full name and service address:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Again

Expert

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31.4K Messages

2 years ago

@mishe

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

Please help to stop the spread of this kind of fraud.

Thanks!

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mishe

Visitor

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4 Messages

Will call just notice my bill has 300 charge on it. How did they do that

2 years ago

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Billing

mishe

Promo problems with target

EG

XfinityEva

Again

mishe

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