2 Messages
Half price scam
I was contacted with an offer for half price service for 36 months with addition of 4 free premium channels. The scammer only had my phone number from the call. He was able to tell me my name and address and monthly payment and knew I did not have the premium channels. He told me the offer was being sponsored by Target and that I would need to purchase Target gift cards to use to make a 6 month payment in advance. He also made an entry to my Xfinity account while we talked to create a zero balance. I then called Xfinity to ask if the offer was legitimate but was told it was a scam.
I don’t like that someone can so easily access my Xfinity account simply using my phone number which they already had as they initiated the contact in the first place. And they could tell me my monthly payment and make an entry in my account so easily. Was this an inside job by nefarious Xfinity employees?
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hello there @user_1b3f8d! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can to address your concerns. No worries! You have reached out to the right team, and we want to ensure things are resolved for you.
Have you reached out to our Customer Security Assurance Team? Our CSA team makes sure you have a safe online experience. These security professionals handle issues like:
Phishing (call, email, chat), spam, infected computers (often called bots), online fraud (such as hacked accounts) and other security issues.
Acceptable usage policies like DMCA (Digital Millennium Copyright Act) notices and copyright infringement claims.
Instances where the customer cannot see the data usage meter.
Password reset issues where customer receives an error message when using existing self-service recovery options or if the customer isn’t connected to their home network to enroll in self-service recovery.
Email issues related to Xfinity Email Password and the inability to send or receive emails to or from a certain address or domain.
Xfinity ID disputes.
Our CSA Team can be reached obnline here at internetsecurity.xfinity.com/help/report-abuse. There you can submit a report to them and they will work on this for you while giving you all of the info you need.
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Expert
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31.4K Messages
2 years ago
@user_1b3f8d
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