Peacock Subscription Activations

I've followed the instructions of going to the Xfinity Assistant. The banner is still not showing up. When I tried to speak with an agent, I was told there were no agents available. What else can I do to activate the banner?

I redeemed my reward but have yet to receive the email to activate. How do I get my email or other options available?

Dear Support,

How do I activate the free peacock premium service that ended yesterday June 26?  I have gigabyte internet service and was told I would get it for free for 2 years starting today.  I have logged into my account but I cannot find the page I need to navigate to in order to activate peacock premium.  

thanks for your help.

Platinum member here. I'm having the same issue as everyone else. I contacted support, and they were unfortunately useless. I gave up after 30 minutes of trying to explain the issue. I'm including the chat transcript below. Unbelievable.

Agent (06/27/2023, 11:40:26 PM): "Hi Anonymous, thank you for contacting Xfinity. My name is Joeziel I. How may I help you today?"
Anonymous (06/27/2023, 11:41:07 PM): "Hi! I'm a platinum rewards member and would like to activate my Peacock TV subscription."
Anonymous (06/27/2023, 11:41:10 PM): "Can you assist?"
Agent (06/27/2023, 11:41:48 PM): "Thank you for bringing this to my attention."
Agent (06/27/2023, 11:41:52 PM): "May I have your full name to confirm the account?"
Anonymous (06/27/2023, 11:42:16 PM): "Anonymous"
Agent (06/27/2023, 11:42:34 PM): "Thank you."
Anonymous (06/27/2023, 11:45:28 PM): "Hello?"
Agent (06/27/2023, 11:46:21 PM): "You can activated this peacock Sir using your remote control."
Anonymous (06/27/2023, 11:46:33 PM): "I'm trying to activate it on the app."
Agent (06/27/2023, 11:47:29 PM): "By using your microphone button on the remote, just press it and say manage peacock."
Anonymous (06/27/2023, 11:47:51 PM): "I am not at home. According to your website, I should be able to do so from the Xfinity Assistant, but there is no activation button showing: https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa?page=1"
Anonymous (06/27/2023, 11:48:18 PM): ""Please note: if you don’t see the banner in Xfinity Assistant and you’re a:
Xfinity Rewards customer: you may need further assistance from an agent. You can chat with an agent while in Xfinity Assistant.""
Anonymous (06/27/2023, 11:51:13 PM): "Hello?"
Agent (06/27/2023, 11:51:26 PM): "You can activate this Sir, by signing up"
Anonymous (06/27/2023, 11:51:56 PM): "It should be free since I am a platinum rewards member. Where are you suggesting I sign up>"
Agent (06/27/2023, 11:52:50 PM): "Yes sir it is free to your account."
Anonymous (06/27/2023, 11:52:59 PM): "Where do you want me to sign up>"
Agent (06/27/2023, 11:54:23 PM): "This is your first time to access the peacock Sir or you have it before?"
Anonymous (06/27/2023, 11:54:39 PM): "First time"
Agent (06/27/2023, 11:55:35 PM): "You can use your remote Sir when you get home. "
Anonymous (06/27/2023, 11:55:57 PM): "There is no way to activate it remotely?"
Agent (06/27/2023, 11:55:59 PM): "I have here an article wherein you can use how you can access the peacock."
Anonymous (06/27/2023, 11:57:20 PM): "Can you share a link to the article?"
Agent (06/27/2023, 11:57:41 PM): "I can send this to your mobile number or email sir."
Anonymous (06/27/2023, 11:57:57 PM): "Sure. [Edited: "Personal Information"]"
Agent (06/27/2023, 11:59:07 PM): "Let me send Sir.."
Anonymous (06/27/2023, 11:59:54 PM): "Can people who already have a Peacock account activate remotely?"
Anonymous (06/28/2023, 12:00:06 AM): "And if so, how?"
Agent (06/28/2023, 12:01:49 AM): "you’ll need to sign in to xfinity.com/chat to activate Peacock beginning June 26, 2023."
Anonymous (06/28/2023, 12:02:20 AM): "activate peacock"
Xfinity Assistant (06/28/2023, 12:02:20 AM): "Peacock is the newly launched streaming service from NBC Universal that's available to everyone, whether you're a customer or not. Xfinity Flex and X1 customers have access to the Peacock App directly on their TV Box.  It offers over 15,000 hours of content, with hundreds of television series and movies, as well as compelling live and On Demand content across news, sports, late-night, and reality."
 Buttons: Tell me more about Peacock | Tell me about Xfinity Flex and X1 | Get the Peacock app | Help me with Peacock
Anonymous (06/28/2023, 12:02:59 AM): "Once I go to xfinity.com/chat, where do I go to activate Peacock?"
Agent (06/28/2023, 12:03:56 AM): "Done sending to your email Sir."
Agent (06/28/2023, 12:04:29 AM): "Xfinity Internet Customers Who Are Diamond or Platinum Xfinity Rewards Members"
Agent (06/28/2023, 12:04:40 AM): "You can redeem a reward to receive Peacock Premium at no additional cost"
Agent (06/28/2023, 12:04:54 AM): "Sign in to xfinity.com/rewards beginning June 26, 2023 to take advantage of this offer. You’ll then receive an email with instructions on how to activate your offer. It may take a couple hours to receive the email."
Anonymous (06/28/2023, 12:05:13 AM): "Yes, I did that yesterday. I never received the e-mail.The article you linked to states: "If you receive Peacock Premium through NOW TV, Gigabit speed internet or Xfinity Rewards, you can activate your Peacock subscription by logging in to xfinity.com/chat. (Click Sign In in the upper-right corner of the page.) Click on the Activate now button at the top of your screen""
Anonymous (06/28/2023, 12:05:27 AM): "There is no Activate button on my end"
Agent (06/28/2023, 12:08:43 AM): "Did you sign in already?"
Anonymous (06/28/2023, 12:08:55 AM): "Yes"
Agent (06/28/2023, 12:10:36 AM): "Great!"
Anonymous (06/28/2023, 12:11:10 AM): "But there is no button to activate Peacock"

I am also a platinum rewards member, and when I click rewards it says that this offer is not available to me at this time. There is no banner in my account nor is there anything in the Xfinity assistant. And when I go to peacock to check my subscription it doesn't even give me a 299 option like most people are getting it's saying 499 so I don't know what's going on but has a gig speed customer this needs to be fixed soon because this is ridiculous. 

You'd think a multi-billion dollar company could figure this out

Same issue here.  Platinum rewards member and gigabit internet subscriber.   Rewards shows that I claimed the offer for free premium, but can't get to a banner through my account or assistant.  Current agent queue for me is 367.

Once again - I'll state that my Peacock Premium is no longer valid despite having a Gigabit Plus plan that was linked to my Peacock account prior to the "update". No links anywhere - chat has been useless so far. No instruction or anything. 

All I've done is waste time.

I may have missed it.. But I have two free options.  Gig user I can get 2 years.  And as a Diamond Rewards it seems it is perpetual.
I cannot get a clear answer from support.  They are clueless and just keep saying "Please go to peacocktv.com and login with Xfinity login credentials then sign up for the annual peacock subscription."

I want an answer on the length of Diamond Reward...

I’m enrolled in Xfinity Rewards as a Diamond or Platinum member. How do I get access to Peacock Premium?
Xfinity Rewards Diamond and Platinum members with Xfinity Internet can redeem a special offer for Peacock Premium at no additional cost from the Xfinity Rewards website. You must be enrolled in Xfinity Rewards to take advantage of the offer. You’ll then receive an email with instructions on how to activate your offer.
Note: It may take a couple hours to receive the email.

Once the offer is activated, you’ll continue to have access to Peacock Premium as long as you remain enrolled in Xfinity Rewards as a Diamond or Platinum member with Xfinity Internet.

Got this response from chat.  It better be true!

From Agent,

Got it to work.  Thanks.

I had my internet cut off by a "floor supervisor" because he refused to transfer me to someone who could actually help me. He claimed that "ALL" customers had to pay now. I had to correct him about Gigabit customers continuing to receive it for free. He kept telling me to got to Peacock and sign up. 

Like seriously - this whole thing is just ridiculous. Then to cut off my internet because I called you out on it.... 

Any update on the Free pracock subscription issue? 

What do you mean Gig customers might have to make a payment for Peacock? 

I do not have a banner saying activate now on xfinity.com or xfinity assistant. I pay for a gig of internet and am entitled to two years of Peacock premium for free. This is obviously an issue. Why isn’t Xfinity addressing it already!!!

Hello, I am a platinum rewards member and I do not see a link in the app to claim the reward.