Connecting to Peacock through subscription

Hi there, user_338d50! We are happy to further assist you with Peacock. I understand it can be frustrating spending so much time to get that working and being unable to watch in the meantime. We will get to the bottom of this! have you tried to use the email address currently associated with the Primary User ID on the account to activate the service through Xfinity instead of the older Comcast email address? 

These are the Peacock Premium activation steps in case you need them:

1. Visit xfinity.com/yoursubscriptions and log in to your account using your primary Xfinity ID and password.
2. You’ll reach our Subscription Hub, where you can easily activate and manage your streaming subscriptions.
3. Click Activate next to Peacock Premium.
4. Enter the email address you’d like to use for your Peacock account. Then, click Continue.
   
   • Any Peacock login issues should be directed to Peacock Customer Support. 
5. Create your Peacock password and provide other account details. Then, click Activate.
   
   • If you already have a Peacock account, you’ll be prompted to enter your existing Peacock email address and password. Then, click Sign In & Activate.
6. You can now watch Peacock Premium content! To begin, click Start Watching Peacock.

Exact same problem here. I spent 3 hours on the phone with these people. And NO Xfinity bot, those steps above don’t work. When you go to those steps above, the peacock subscription is listed as active. However, peacock has no record of a premium account associated with my email that I use for Xfinity login.

Glad to know we are not the only ones having difficulty with this. No help from Comcast (they actually sent a service tech out to fix this who did NOT know how to fix it!) I called again last Friday after tech was here, she was to call me back on Sat. 12th and haven't heard from her yet. I have spent probably 5 hrs. on the phone with them. They say call Peacock who does not answer the phone or call back from the messages (numerous) we have left. I am sick of the who thing! None of the coaching [Edited: Language] ever works such as what is below. There is no "reward" for Peacock in our account, says it is active on Comcast site, but doesn't recognize our emails to request password reset. This [Edited: Language] started in 2023 when our cable box was "upgraded" - never had to enter a user name or password on the TV to get Peacock prior to this change. We have been a Comcast customer for 41 years they tell us but they do not seem to want to fix this problem which is very upsetting to us. So much for watching Tour de France as it is probably over by now! Comcast, you really need to respond as promised and fix this! We should not be responsible for setting up something that is supposed to be FREE when it is your error or Peacock's, so fix it or we may have to figure out after 41 years who really care about their customers and the ridiculous amount of money we pay and take action accordingly!

True I can't  even get the free Peacock i have called them two days in a roll all I get are hang ups and excuses. Looking for another carrier enough with exfinity

@user_ijtxgo​ Contact Peacock directly! Don't bother with xfinity. They are worse than useless. They had me do a bunch of things that not only didn't fix the problem, they made my life harder (such as unlink multiple properties that I handle from my account, because they said that was the reason Peacock wasn't working for me. It wasn't). I spent 3-4 hours on the phone with this awful company. If your peacock account says active, contact Peacock directly. After a few easy back and forth emails with them, they eventually asked for my account number, etc with xfinity. They then gave me a redeemable code that I was able to activate a subscription with them. Easy peasy. 

I am having this same issue this week.  comcast email was deleted by xfinity and Peacock is saying I dont have an account even though xfinity is saying Peacock is active under them.  I have spent 6+ hours on the phone over multiple days trying to get this resolved and no one can help at all!  XFINITY SHOULD BE ASHAMED!  WE PAY WAY TOO MUCH MONEY FOR THIS POOR SERVICE

I have been trying to get my Peacock account active through Xfinity for a month now. I was told I needed to cancel my current subscription I paid for individually and wait for it to Expire and then I can activate my Peacock subscription through Xfinity. I waited for my subscription to expire and tried to activate it through Xfinity, and still got an error message saying an account already exists. I contacted Peacock and they told me to reach out to Xfinity. I contacted Xfinity, and now they’re telling me to wait 24 hours because they had to escalate the issue a second time to an advanced Peacock team. I’m at the point where I might just cancel Xfinity completely and go to FiOS because the customer service is horrible.

It is very hard trying to get peacock the phone number you call they gonna direct you to a website you leave a message. They don’t call you back. I don’t know what’s going on with Peacock. I’m sick of them. Tell you the truth.

Same lousy experience, hours of dead links, switching providers for sure!

completely agree with this. have same experience.  I cannot activate my peacock premium (i had it before and suddenly its not working.  NOt sure if its related to a move).  Have already had xfinity csutomer service telling me i would get an email with ID and password to reactivate. Nothing. When i try on my xfinity account it says its already linked through another account.  Horrible service. Xfinity - help please, i do not want to go through a 3rd xfinity chat or phone call. 

Same, I'm 4 hours in to this tonight am about to drop Xfinity once and for all. Says it is active. I even cancelled my old peacock account completely to get a clean start but no prompt to create account. The activate site just spins. Talked to ever bot and help and can't get one person on the phone. So frustrating and I am an extremely patient person with nothing to do. 

I am facing the exact same issue as described by user_aeaj7f​  with sreenshots above.

https://forums.xfinity.com/conversations/channels-and-programming/connecting-to-peacock-through-subscription/67e757564b7c5c0e65a1c2f1?commentId=68dd75c95a65030e98b0d120&replyId=68e3fe59a576e8200b7dc604

Hours of chatting with xifinity /peacock support was of no help. Everybody asks to go to the steps of activate-peacock etc, and I face the exact same issue and same screens that user_aeaj7f​ described above

What terrible service...Xfinity sends me notice that as a Platinum rewards member I am entitled to free Peacock...Tried activation process and it didn't work.  Chatted on line for 34 minutes with agent who then stated I needed to call...gave me a phone number.  Called and waited on hold for 56 minutes before being hung up on.  Tried multiple times online with no success.  Called again the following day...after another 30 minutes, agent told me I needed to contact Peacock, gave me a number for them that was just voice mail message, no assistance received.  Called Xfinity back, after a few minutes with a very nice agent, she stated she understood my problem but she was actually in billing..stated she would put me through to the right person.  Another agent came on after 50 minutes she had me try the same log in procedures, to no avail.  Stated she couldn't help me.. Went online again, opened chat box and was offered option to get a call back, to which I accepted. About five minutes received a call.  Agent advised me I needed to to it online in chat....What a joke.  The irony is that because Xfinity sent me notice to tell me I was a good customer, it is now that I am considering leaving them because of all this aggravation and no help with the problem