Connecting to Peacock through subscription

Hi there, user_338d50! We are happy to further assist you with Peacock. I understand it can be frustrating spending so much time to get that working and being unable to watch in the meantime. We will get to the bottom of this! have you tried to use the email address currently associated with the Primary User ID on the account to activate the service through Xfinity instead of the older Comcast email address? 

These are the Peacock Premium activation steps in case you need them:

1. Visit xfinity.com/yoursubscriptions and log in to your account using your primary Xfinity ID and password.
2. You’ll reach our Subscription Hub, where you can easily activate and manage your streaming subscriptions.
3. Click Activate next to Peacock Premium.
4. Enter the email address you’d like to use for your Peacock account. Then, click Continue.
   
   • Any Peacock login issues should be directed to Peacock Customer Support. 
5. Create your Peacock password and provide other account details. Then, click Activate.
   
   • If you already have a Peacock account, you’ll be prompted to enter your existing Peacock email address and password. Then, click Sign In & Activate.
6. You can now watch Peacock Premium content! To begin, click Start Watching Peacock.

Exact same problem here. I spent 3 hours on the phone with these people. And NO Xfinity bot, those steps above don’t work. When you go to those steps above, the peacock subscription is listed as active. However, peacock has no record of a premium account associated with my email that I use for Xfinity login.

Glad to know we are not the only ones having difficulty with this. No help from Comcast (they actually sent a service tech out to fix this who did NOT know how to fix it!) I called again last Friday after tech was here, she was to call me back on Sat. 12th and haven't heard from her yet. I have spent probably 5 hrs. on the phone with them. They say call Peacock who does not answer the phone or call back from the messages (numerous) we have left. I am sick of the who thing! None of the coaching [Edited: Language] ever works such as what is below. There is no "reward" for Peacock in our account, says it is active on Comcast site, but doesn't recognize our emails to request password reset. This [Edited: Language] started in 2023 when our cable box was "upgraded" - never had to enter a user name or password on the TV to get Peacock prior to this change. We have been a Comcast customer for 41 years they tell us but they do not seem to want to fix this problem which is very upsetting to us. So much for watching Tour de France as it is probably over by now! Comcast, you really need to respond as promised and fix this! We should not be responsible for setting up something that is supposed to be FREE when it is your error or Peacock's, so fix it or we may have to figure out after 41 years who really care about their customers and the ridiculous amount of money we pay and take action accordingly!