Visitor
•
1 Message
Connecting to Peacock through subscription
Having same problems as everyone else here… did anyone get their issue resolved?
trying to access peacock. Acct was linked to my Xfinity earlier through Comcast.net email which is no longer accessible. Peacock no longer recognizes either email for Xfinity or reset password.
Have spent countless hours trying to explain issue. Finally escalated through 3 people was told someone would call me back in 24-48 hours. No surprise, no call!!! Calling back today through 2 people. First one I was hung up on, 2nd person patched me through to peacock who hung up on me. I was also told today that the person who I could see taking screen shots off my tv Sunday did so illegally!!!
Customer service here SUCKS! We all pay enough for this service that support should not be this difficult!
XfinityRay
Official Employee
•
3.3K Messages
6 months ago
Hi there, user_338d50! We are happy to further assist you with Peacock. I understand it can be frustrating spending so much time to get that working and being unable to watch in the meantime. We will get to the bottom of this! have you tried to use the email address currently associated with the Primary User ID on the account to activate the service through Xfinity instead of the older Comcast email address?
These are the Peacock Premium activation steps in case you need them:
5
0
gautreau.r1
Visitor
•
5 Messages
4 months ago
Exact same problem here. I spent 3 hours on the phone with these people. And NO Xfinity bot, those steps above don’t work. When you go to those steps above, the peacock subscription is listed as active. However, peacock has no record of a premium account associated with my email that I use for Xfinity login.
1
user_8rxgzn
Visitor
•
1 Message
3 months ago
Glad to know we are not the only ones having difficulty with this. No help from Comcast (they actually sent a service tech out to fix this who did NOT know how to fix it!) I called again last Friday after tech was here, she was to call me back on Sat. 12th and haven't heard from her yet. I have spent probably 5 hrs. on the phone with them. They say call Peacock who does not answer the phone or call back from the messages (numerous) we have left. I am sick of the who thing! None of the coaching [Edited: Language] ever works such as what is below. There is no "reward" for Peacock in our account, says it is active on Comcast site, but doesn't recognize our emails to request password reset. This [Edited: Language] started in 2023 when our cable box was "upgraded" - never had to enter a user name or password on the TV to get Peacock prior to this change. We have been a Comcast customer for 41 years they tell us but they do not seem to want to fix this problem which is very upsetting to us. So much for watching Tour de France as it is probably over by now! Comcast, you really need to respond as promised and fix this! We should not be responsible for setting up something that is supposed to be FREE when it is your error or Peacock's, so fix it or we may have to figure out after 41 years who really care about their customers and the ridiculous amount of money we pay and take action accordingly!
(edited)
2
user_ijtxgo
Visitor
•
1 Message
29 days ago
True I can't even get the free Peacock i have called them two days in a roll all I get are hang ups and excuses. Looking for another carrier enough with exfinity
2
0
gautreau.r1
Visitor
•
5 Messages
23 days ago
@user_ijtxgo Contact Peacock directly! Don't bother with xfinity. They are worse than useless. They had me do a bunch of things that not only didn't fix the problem, they made my life harder (such as unlink multiple properties that I handle from my account, because they said that was the reason Peacock wasn't working for me. It wasn't). I spent 3-4 hours on the phone with this awful company. If your peacock account says active, contact Peacock directly. After a few easy back and forth emails with them, they eventually asked for my account number, etc with xfinity. They then gave me a redeemable code that I was able to activate a subscription with them. Easy peasy.
0
0
user_3fne4q
Visitor
•
1 Message
9 days ago
I am having this same issue this week. comcast email was deleted by xfinity and Peacock is saying I dont have an account even though xfinity is saying Peacock is active under them. I have spent 6+ hours on the phone over multiple days trying to get this resolved and no one can help at all! XFINITY SHOULD BE ASHAMED! WE PAY WAY TOO MUCH MONEY FOR THIS POOR SERVICE
5
0
user_ojg39w
Visitor
•
1 Message
6 days ago
I have been trying to get my Peacock account active through Xfinity for a month now. I was told I needed to cancel my current subscription I paid for individually and wait for it to Expire and then I can activate my Peacock subscription through Xfinity. I waited for my subscription to expire and tried to activate it through Xfinity, and still got an error message saying an account already exists. I contacted Peacock and they told me to reach out to Xfinity. I contacted Xfinity, and now they’re telling me to wait 24 hours because they had to escalate the issue a second time to an advanced Peacock team. I’m at the point where I might just cancel Xfinity completely and go to FiOS because the customer service is horrible.
1
0
user_vkuwuw
Visitor
•
1 Message
4 days ago
It is very hard trying to get peacock the phone number you call they gonna direct you to a website you leave a message. They don’t call you back. I don’t know what’s going on with Peacock. I’m sick of them. Tell you the truth.
0
0