Connecting to Peacock through subscription

Hi there, user_338d50! We are happy to further assist you with Peacock. I understand it can be frustrating spending so much time to get that working and being unable to watch in the meantime. We will get to the bottom of this! have you tried to use the email address currently associated with the Primary User ID on the account to activate the service through Xfinity instead of the older Comcast email address? 

These are the Peacock Premium activation steps in case you need them:

1. Visit xfinity.com/yoursubscriptions and log in to your account using your primary Xfinity ID and password.
2. You’ll reach our Subscription Hub, where you can easily activate and manage your streaming subscriptions.
3. Click Activate next to Peacock Premium.
4. Enter the email address you’d like to use for your Peacock account. Then, click Continue.
   
   • Any Peacock login issues should be directed to Peacock Customer Support. 
5. Create your Peacock password and provide other account details. Then, click Activate.
   
   • If you already have a Peacock account, you’ll be prompted to enter your existing Peacock email address and password. Then, click Sign In & Activate.
6. You can now watch Peacock Premium content! To begin, click Start Watching Peacock.

Exact same problem here. I spent 3 hours on the phone with these people. And NO Xfinity bot, those steps above don’t work. When you go to those steps above, the peacock subscription is listed as active. However, peacock has no record of a premium account associated with my email that I use for Xfinity login.