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user_338d50
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Saturday, March 29th, 2025 2:13 AM

Connecting to Peacock through subscription

Having same problems as everyone else here… did anyone get their issue resolved?

trying to access peacock.  Acct was linked to my Xfinity earlier through Comcast.net email which is no longer accessible.  Peacock no longer recognizes either email for Xfinity or reset password. 

Have spent countless hours trying to explain issue.  Finally escalated through 3 people was told someone would call me back in 24-48 hours.  No surprise, no call!!! Calling back today through 2 people.  First one I was hung up on, 2nd person patched me through to peacock who hung up on me.   I was also told today that the person who I could see taking screen shots off my tv Sunday did so illegally!!! 

Customer service here SUCKS!  We all pay enough for this service that support should not be this difficult!

Question

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Updated 

25 days ago

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XfinityRay

Official Employee

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2.7K Messages

25 days ago

Hi there, user_338d50! We are happy to further assist you with Peacock. I understand it can be frustrating spending so much time to get that working and being unable to watch in the meantime. We will get to the bottom of this! have you tried to use the email address currently associated with the Primary User ID on the account to activate the service through Xfinity instead of the older Comcast email address? 

These are the Peacock Premium activation steps in case you need them:

  1. Visit xfinity.com/yoursubscriptions and log in to your account using your primary Xfinity ID and password.
  2. You’ll reach our Subscription Hub, where you can easily activate and manage your streaming subscriptions.
  3. Click Activate next to Peacock Premium.
  4. Enter the email address you’d like to use for your Peacock account. Then, click Continue.
  5. Create your Peacock password and provide other account details. Then, click Activate.
    • If you already have a Peacock account, you’ll be prompted to enter your existing Peacock email address and password. Then, click Sign In & Activate.
  6. You can now watch Peacock Premium content! To begin, click Start Watching Peacock.

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