Official Employee
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65 Messages
We retired Quick Pay
At Xfinity, one of our top priorities is protecting your account and account-related information. In order to further protect your account and information, we now require you to sign into your Xfinity account and validate your customer credentials before we accept a payment. We notified customers of this change by email in August and September.
We understand that many customers manage accounts for their loved ones and appreciated our Quick Pay feature. To continue making payments easily, you can:
1. Be added as a Manager to an Xfinity account. For more information and instructions, visit How to Add and Invite Users to Your Xfinity Subscriber Account.
2. Add your loved one’s Xfinity account information to your personal banking account as a bill payment payee. We accept checks drawn on U.S. bank accounts.
3. Say “Pay my bill” into the Xfinity Voice Remote within your loved one’s home.
Visit How to Make a Payment on Your Xfinity Account to learn about other ways to make a payment that do not require authentication. If you have a quick question or need assistance, chat with an agent.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Solution
XfinityFrank
Official Employee
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897 Messages
11 months ago
Hi there @user_tfh2rf ! As of September 6th, it is now required to log in to make a payment online. You can use the directions here to make an XFINITY ID for that account if it is yours:
https://www.xfinity.com/support/articles/create-xfinity-username
If not, you would need to get the account owner to add you as a user with permission to make payments, that information is here: https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses
You would need to be set as a "manager" level to make payments. Let me know if you have any other questions and I would be happy to help!
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user_2ihzyb
8 Messages
1 year ago
I've been paying my mothers internet bill for years online by not logging in but just entering her address and then entering the payment info to pay the bill. Now that screen is no longer there and it requires her to sign in now, why did Xfinity remove the option to just pay the bill? Don't you want my money?
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user_bccdc8
2 Messages
1 year ago
Hello, I am wondering if the "Pay as Guest" option will become available again?
I currently pay my mother's bill and we are unable to get into her account. Is there another way I could pay without signing in?
This is a residential address, not a business account.
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user_tfh2rf
2 Messages
11 months ago
I'm trying to pay my bill on another account and it's not letting me and I can't get customer service on it I don't know how to pay my bill I do not have a Xfinity account on this other account
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user_xehu5y
1 Message
11 months ago
I have been a customer for over four years and have NEVER been able to log into my account. Now I use your "app" only be told that I have successfully logged in but cannot use it as I am NOT a customer?? WHAT IS WRONG WITH THIS COMPANY?
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user_7dede3
Visitor
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1 Message
11 months ago
Same issue, I have a feeling it’s a way to collect late fees. Unethical. [Edited: "Inflammatory"]
(edited)
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user_eydh28
1 Message
10 months ago
You threw the baby out with the bathwater on this. It would be much better customer experience to close the security gaps than punish those of us trying to do the right thing taking care of our elder family members and making their payments. All you've done is make it harder for us to give you our money.
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user_nyjwzf
1 Message
8 months ago
I need to pay my dead brother's bill and this is making things really difficult.
Your bereavement account transfer service isn't responding either.
Thanks for the late fees.
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