2 Messages
Pay bill
I'm trying to pay my bill on another account and it's not letting me and I can't get customer service on it I don't know how to pay my bill I do not have a Xfinity account on this other account
2 Messages
I'm trying to pay my bill on another account and it's not letting me and I can't get customer service on it I don't know how to pay my bill I do not have a Xfinity account on this other account
EG
Expert
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104.9K Messages
10 months ago
The concern is not "On Demand" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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823 Messages
10 months ago
Hi there @user_tfh2rf ! As of September 6th, it is now required to log in to make a payment online. You can use the directions here to make an XFINITY ID for that account if it is yours:
https://www.xfinity.com/support/articles/create-xfinity-username
If not, you would need to get the account owner to add you as a user with permission to make payments, that information is here: https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses
You would need to be set as a "manager" level to make payments. Let me know if you have any other questions and I would be happy to help!
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