U

Monday, October 2nd, 2023 8:46 PM

Closed

Pay bill

I'm trying to pay my bill on another account and it's not letting me and I can't get customer service on it I don't know how to pay my bill I do not have a Xfinity account on this other account

This conversation has been merged. Please refer the main conversation:

We retired Quick Pay

Expert

 • 

104.3K Messages

9 months ago

The concern is not "On Demand" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

746 Messages

9 months ago

Hi there @user_tfh2rf ! As of September 6th, it is now required to log in to make a payment online. You can use the directions here to make an XFINITY ID for that account if it is yours:

https://www.xfinity.com/support/articles/create-xfinity-username

 

If not, you would need to get the account owner to add you as a user with permission to make payments, that information is here: https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses

 

You would need to be set as a "manager" level to make payments. Let me know if you have any other questions and I would be happy to help! 

forum icon

New to the Community?

Start Here