U

Thursday, September 21st, 2023 3:55 AM

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Guest Bill Pay

Hello, I am wondering if the "Pay as Guest" option will become available again? 

I currently pay my mother's bill and we are unable to get into her account. Is there another way I could pay without signing in?

This is a residential address, not a business account.

This conversation has been merged. Please refer the main conversation:

We retired Quick Pay

Accepted Solution

Gold Problem Solver

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25.6K Messages

8 months ago

... wondering if the "Pay as Guest" option will become available again? ...

It isn't likely. Scammers have been abusing it as part of a scheme to swindle customers.

... Is there another way I could pay without signing in? ...

The Employee response to a similar question can be found at https://forums.xfinity.com/conversations/billing/no-longer-an-option-to-guestpay-internet-bill/6504e8b2a4ef972586662fcb?commentId=6509b0231f2d714c3a6e5dc1.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Expert

 • 

103.7K Messages

8 months ago

Concern moved here to the Billing help section.

Official Employee

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1.2K Messages

8 months ago

@user_bccdc8 I am sorry for the frustration. As Bruce was saying bad actors have made it so that this option is not safe for our customers. The primary account owner can create a manager's profile for you at Xfinity.com so that you would have access to the bill-paying options. Here is a link with instructions on how to set that up. https://www.xfinity.com/support/articles/primary-and-secondary-accounts Please let us know if you have any other questions or concerns with the process. 

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