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53 Messages
XG1v4 requires reboot everyday...
After a recent move, we upgraded from our old X1 box to the new 4K "XG1v4-A" box to work with our Samsung 4K UHD television.
We immediately realized that our box was requiring a reboot every day. So, we've been unplugging the box and plugging it back in. I've contact Xfinity about this issue several times. No one over the phone has been able to help.
Xfinity tech support simply had me swap out my box for a new one (which they have to send via FedEx -- requiring me to drop off the old box to the Xfinity store). This is the third box and I still have the same issue.
So, Xfinity sent out a tech yesterday. We were also having some internet connectivity problems (intermittent loss of internet on all of our devices). He discovered that the splice was installed by the Xfinity installation guy incorrectly (or so he said).
However, the tech was puzzled. He said that everything should be working. He then attempted to say that our "problem" was our television.
I explained that we have swapped to another TV that worked perfectly fine (trading my sister-in-law's for a few days). Our television worked perfectly fine at her house with Xfinity and her TV worked fine at our house using the same box and same HDMI cable.
I explained to the tech that this didn't happen with the old X1 box. It doesn't happen with anything else connected to the TV (e.g., Xbox One, Blu-ray, etc.). I've even swapped HDMI cords, switched HDMI inputs, etc. Each and every time, the problem is only with the new XG1v4 box.
The tech then said that he thinks that the cable issue that he "fixed" might solve the issue. He left roughly 25 minutes after arriving and said that he would have someone follow-up with me in a couple of days.
Today, I turned everything on again....and have the same problem.
My TV is a Samsung 4K UHD television.
My power save mode is OFF.
My HDMI cable is 2.0 compatible (and I've tried FIVE of them -- all with the same issue).
My TV's firmware is up-to-date.
Apparently, this is a known issue. There are quite a few threads on the Xfinity forums with many posters addressing this issue. For instance:
https://forums.xfinity.com/t5/TV-Archive/XG1v4-requires-reboot/td-p/3025141
Doe anyone have a resolution?
chrism3
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53 Messages
5 years ago
Could you please explain. Did you do this via your 4KTV or via the 4K X1 box?
I was instructed to turn OFF the "energy saver" problem via the X1 system box. It yields the same result regardless of whether it is on or off.
BTW, my issue is with the Samsung 4K television. It seems like everyone that has a problem like this either has a Samsung 4K or Sony 4K television.
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Anon1464678
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25 Messages
5 years ago
I had turned it off on the X1 Box. After just reading your post I also turned it off on the TV itself. I will see tomorrow morning if it worked and will let you know. Thank you.
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Anon1464678
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25 Messages
5 years ago
This morning I still had to reboot the box to get it to work. Turning off the energy saver option on the TV yesterday did not fix the problem. I communicated with a Comcast Technical Operations Supervisor yesterday and he told me that a fix would be pushed out within the next three weeks so I am just going to wait.
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griam01
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40 Messages
5 years ago
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griam01
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40 Messages
5 years ago
Yes that is my point, I went from having to reboot every day because of no audio and video and now all of a sudden starting two days ago, I get audio and video now, but no remote commands. So I am asking if others noticed anything similar since we were all on this thread with the same issues originally. I know that I need to reboot it again, but point being for a different reason now.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
5 years ago
I would force a reset, or unplug to reset. It sounds like the box got spiked from a misread control code from the remote. Reset the other X1 box too.
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griam01
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40 Messages
5 years ago
I can definitely try that, but the battery percentage shows 80%, the box is only a few months old and a reboot of the box fixes the issue. Just thought it was an odd symptom to show up since the audio and video issue we originally started with.
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Anon1464678
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25 Messages
5 years ago
I think I may have found a workaround. Last night before going to bed I powered down the box by saying "power down" into the voice remote. When I got up this morning the TV went on with no problems. If anybody else tries that please let us know the result.
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Anon1464678
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25 Messages
5 years ago
Has the new version been pushed out yet?
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Rustyben
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24.6K Messages
5 years ago
possible. but a new version is rolling out (no details from Comcast on if this new firmware is to fix the xg1v4 issue with loss of video).
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Rustyben
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24.6K Messages
5 years ago
i got the new version yesterday on xg1v4 3.3p6s2 still no word from Comcast on what is in the new update dated 1/11/2019
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Anon1464678
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25 Messages
5 years ago
Here are a few observations:
1) A firmware fix has not been pushed out yet to my X1 box
2) The power saving mode on the X1 box is not working. The box does not power down automatically when the TV is off and I am not watching.
3) If I power down the box manually before going to bed, either through the voice command or on the power down menu, the box will wake up normally in the morning. That is a workaround that I am using now until this is fixed.
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jtpage4
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1 Message
5 years ago
1. Before turning my tv off each night I turn it over to my hdmi that my Xbox is connected
2. Once I turn my tv on each day I turn the Xbox on and let it boot up, then I switch it over to the cable(xfinity) hdmi and it works fine.
It seems quicker than rebooting the xfinity box each day. Still annoying none the less.
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Anon1464678
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25 Messages
5 years ago
Interesting. You should know that wiith my workaround the TV goes back on immediately when I turn it on in the morning. It does not take the time to reboot. Hope that helps.
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Anon1464678
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25 Messages
5 years ago
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