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About Anon1464678
since
10-15-2005
12-08-2020
Anon1464678
Contributor
20
Posts
4
Kudos
0
Solutions
12-08-2020
10:25 PM
Yes I am having the exact same issue. The 4K broadcast of the Fox NFL game has very washed out flat colors. And I also noticed that the guide is also flat and washed out when I'm on that 4k channel. I'm wondering if I have the most advanced 4K box. My 4K box is over 3 years old. Please advise. Thank you.
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06-24-2020
12:44 PM
Yes but I have a very strong and stable connection. Like I said before, every other streaming service displays an excellent picture quality. Not only that, Xfinity did cast an excellent picture to the Nest Hub Max dispaly for the first few days,,then after that it deterioated to a blurry dull mess.
It is not the Nest Hub Max or a problem with my internet connection. In fact, the picture does start out great on Xfinity but after 30 seconds becomes dull and blurry. This does not happen on all other streaming services and I have tested a lot of them.
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06-23-2020
08:02 AM
1 Kudo
Ok yes this is good news but you have a problem. For the first few days it worked perfectly while casting to my Google Nest Hub Max smart display either from my phone app or from the web. However after a few days the picture quality deteriorated dramatically. The picture is now dull and slightly blurry...and this happens while casting both from the web and from my xfinity phone app. Also the sound is not as crisp as it one was.
It is not a problem with my nest Hub Max so do not even go there. Everything else streams with a high picture quality like Youtube, Sling etc.... Even the same stations (cnn, Msnbc, NBC etc..) stream perfectly while streaming through the specific app (IE: CNN streams with excellent picture quality while streaming through CNN app logged in through Xfinity account).
Strangely enough though I find no picture quality problem when streaming to my TV.
It seems to me that somehow Xfinity lowered the picture quality for streaming to smart displays. Xfinity had the picture quality working perfectly in the beginning so it can be done.
Please advise because this is very dissapointing.
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01-25-2019
09:30 PM
So the stb timestamp date is the date of the last firmware update? If that is the case, then what is happening every night when the box is updated?
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01-25-2019
08:47 PM
My stb timestamp is November 21. Not sure what that even means. Thanks.
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01-25-2019
06:34 PM
Mine now says environment c5-m4. It used to say p5-rq. Do you think it means it may be fixed?
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01-25-2019
04:16 PM
Can you please post a picture of your "about" screen that shows the version and other information? Thanks.
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01-25-2019
06:16 AM
@jtpage4 wrote: I’m having the same issue, but I have also a similar workaround that seems to work for me. 1. Before turning my tv off each night I turn it over to my hdmi that my Xbox is connected 2. Once I turn my tv on each day I turn the Xbox on and let it boot up, then I switch it over to the cable(xfinity) hdmi and it works fine. It seems quicker than rebooting the xfinity box each day. Still annoying none the less.
Interesting. You should know that wiith my workaround the TV goes back on immediately when I turn it on in the morning. It does not take the time to reboot. Hope that helps.
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01-23-2019
06:27 AM
Here are a few observations:
1) A firmware fix has not been pushed out yet to my X1 box
2) The power saving mode on the X1 box is not working. The box does not power down automatically when the TV is off and I am not watching.
3) If I power down the box manually before going to bed, either through the voice command or on the power down menu, the box will wake up normally in the morning. That is a workaround that I am using now until this is fixed.
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01-23-2019
06:27 AM
2 Kudos
Here are a few observations:
1) A firmware fix has not been pushed out yet to my X1 box
2) The power saving mode on the X1 box is not working. The box does not power down automatically when the TV is off and I am not watching.
3) If I power down the box manually before going to bed, either through the voice command or on the power down menu, the box will wake up normally in the morning. That is a workaround that I am using now until this is fixed.
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01-22-2019
10:31 AM
@Rustyben wrote:
@Anon1464678 wrote:
I think I may have found a workaround. Last night before going to bed I powered down the box by saying "power down" into the voice remote. When I got up this morning the TV went on with no problems. If anybody else tries that please let us know the result.
possible. but a new version is rolling out (no details from Comcast on if this new firmware is to fix the xg1v4 issue with loss of video).
Has the new version been pushed out yet?
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01-22-2019
06:09 AM
I think I may have found a workaround. Last night before going to bed I powered down the box by saying "power down" into the voice remote. When I got up this morning the TV went on with no problems. If anybody else tries that please let us know the result.
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01-22-2019
06:08 AM
I think I may have found a workaround. Last night before going to bed I powered down the box by saying "power down" into the voice remote. When I got up this morning the TV went on with no problems. If anybody else tries that please let us know the result.
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01-16-2019
06:07 AM
This morning I still had to reboot the box to get it to work. Turning off the energy saver option on the TV yesterday did not fix the problem. I communicated with a Comcast Technical Operations Supervisor yesterday and he told me that a fix would be pushed out within the next three weeks so I am just going to wait.
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01-15-2019
05:59 AM
I had turned it off on the X1 Box. After just reading your post I also turned it off on the TV itself. I will see tomorrow morning if it worked and will let you know. Thank you.
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01-13-2019
10:11 AM
1 Kudo
What if I did that and decided later to set it back to the default? How would I do that? Thanks.
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01-12-2019
08:30 AM
I have ben having the same issue with the new 4k box. I upgraded on Monday and since then every morning I had to reboot the box to get it to work. Friday the tech came and replaced the box. Saturday morning I had the same issue. Does anybody know when Comcast will fix this?
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