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  Xfinity Flex is the most flexible way to customize and stream what you love all in one place - your TV. And now, Xfinity Flex is available to Xfinity Internet non-TV customers across the Comcast footprint! With Xfinity Flex you’ll be able to stream more than 10,000 free movies and shows (including live TV), access premium subscriptions like Netflix, Amazon Prime Video, HBO and Showtime, and rent or purchase top movies and shows - all without switching apps or inputs, and with one-stop search and control thanks to our award-winning Voice Remote. Flex customers can also access their music choices, like Pandora, iHeartRadio and XITE. Certain features included with other Xfinity services are integrated, too, like pausing WiFi and setting parental controls through xFi, as well as managing your home security system and accessing camera feeds through Xfinity Home. Xfinity Flex is available at just $5 a month/device. To purchase Xfinity Flex, go to   xfinity.com/flex   and select   Get Flex. You can also purchase Flex by calling 1-800-xfinity or visiting a retail store.* * Xfinity Internet customers in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia and West Virginia who wish to sign up for Xfinity Flex service   must   sign up online at   xfinity.com/flex. At this time, customers in the above states cannot sign up for Xfinity Flex over the phone or at an Xfinity Store. Xfinity Flex Overview Xfinity Flex automatically connects to your xFi Gateway, so you can quickly access your favorite services and manage your WiFi - all from one simple menu. All content on Flex will be available in 4K Ultra High Definition (HD), from ad-free shows and movies to subscription streaming. Additionally, you'll be able to use the award-winning Voice Remote (available free of charge) with Flex, so you can simply say "Weather" or "Watch Game of Thrones" into your remote instead of navigating through apps and channels. Other features included with Flex: No long-term commitment. Cancel anytime. Easy to set up and use. Simply plug it in and it auto-connects to your Xfinity Internet. 24/7 customer service if you ever need it.     Eligibility Requirements To be eligible for Xfinity Flex, you'll need: A subscription to Xfinity Internet A TV with an available HDMI Port. A Streaming TV Box (Xi6 device). You can purchase a maximum of   two Streaming TV Boxes online, or   three   over the phone or at an Xfinity Store ($5/month per device). A leased xFi Gateway (eligible models include Arris 1682G, Arris TG3482G Cisco 3941T or Technicolor CGM4140COM). **Note**:   The Cisco 3939 xFi Gateway is   not   compatible for Xfinity Flex at this time. Included with Flex Movies and shows available On Demand: Thousands of top movies and shows you can rent or buy. Today in Video clips and Watchable Videos. Learn more about   Today in Video and Watchable.   Easy access to your service through our Xfinity apps: My Account Xfinity xFi Purchase xFi Pods (directly through your Streaming TV Box!) Xfinity Home   Enjoy your favorite streaming services: Amazon Prime Video* Netflix* YouTube ESPN3 - hundreds of free college sports and more Tubi - thousands of free movies and TV shows Pluto TV - over 100 free live Internet channels Xumo - over 100 free live Internet channels Pandora* iHeartRadio NPR One YouTube Kids   Subscribe to premium networks: HBO Showtime Cinemax EPIX and more *Can sign-in to existing subscription. Installation After you purchase Xfinity Flex, your Streaming TV Box will automatically connect to your Xfinity Internet service once plugged in. You should receive your new wireless Streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account when you   activate the device, so have that handy. As you activate your TV Box, watch for tips and tricks to help you get the most of your experience - how to find content, set up xFi, stay in control of your home and more. Activation Self-Install Kit Content Xfinity Flex can be installed via Self-Install Kit only, which includes: Streaming TV Box (Xi6) Xfinity X1 Voice Remote (XR15) Power cable HDMI cable     Activation Process Power on the device.   Select your language.   Enter the last four digits of the phone number associated with your Xfinity account.   The Streaming TV Box will verify your account information.   Create or select a name for your Streaming TV Box.   The Streaming TV Box will optimize for audio and video.   The X1 Tips & Tricks page will appear. Scroll using the   left   and   right arrow buttons   on your remote to read through the tutorial. Click   Let’s Get Started   once you’re ready to start using your Xfinity Flex TV Box.   Your TV Box is now ready to use. In most cases, the Streaming TV Box will automatically find and connect to the in home WiFi network. If that option is not available, a pairing screen will be presented. Follow   these instructions   to pair a Streaming TV Box to the home WiFi network. Frequently Asked Questions How do I purchase Xfinity Flex? The easiest way to purchase Xfinity Flex is by visiting  xfinity.com/flex  and selecting  Get Flex . Most customers will also be able to purchase Xfinity Flex by calling 1-800-xfinity or visiting a retail store. Note:  Xfinity Internet customers in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia and West Virginia, who wish to sign up for Xfinity Flex service  must   sign up online at  xfinity.com/flex . At this time customers in the above states  cannot   sign up for Xfinity Flex over the phone or at an Xfinity Store. How do I set up Xfinity Flex? Your Xfinity Flex TV Box will automatically connect to your Xfinity Internet service once plugged in. See the  Flex Activation Process  for instructions. What can I expect after I order Xfinity Flex online? You should receive your new wireless streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account, so have that handy. As you activate your TV Box, watch for tips and tricks to help you get the most of your experience - how to find content, set up xFi, stay in control of your home, and more. Where do I find content on Xfinity Flex? You’ll be prompted to connect your favorite apps like Netflix and Amazon as soon as you activate Xfinity Flex. You can also use your voice to find things like “HBO,” “YouTube,” and “Free Movies.” What content is on Xfinity Flex? Xfinity Flex allows users to access Netflix, YouTube, Amazon Prime Video and HBO, plus, thousands of free movies, TV shows and live streaming TV. New content is being added daily. Can I watch live TV? No, but you can watch live streaming channels. Go to the  Live NOW  tab to launch the app for watching channels including Sports with ESPN3, Xumo, Pluto and more. Can I use a DVR? No, DVR service isn't available with Xfinity Flex. If I buy a movie or TV series, where can I find it? Select the  Library   section and scroll down to  My Purchases . Where do I find content on Xfinity Flex? You’ll be prompted to connect your favorite apps, like Netflix and Amazon, as soon as you activate Xfinity Flex. You can also use your Voice Remote to find things like “HBO,” “YouTube,” and “Free Movies." A great place to find TV Shows, Movies, Genres, Live TV and Networks is in the  Watch   section. I have a 4K TV. Does Xfinity Flex support 4K UHD streaming? Yes! The Xfinity Flex Streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube, and Netflix currently, and more content will be added in the future. You need to have a 4K compatible TV as well as, in some cases like Netflix, a 4K subscription. I currently subscribe to Netflix. Can I continue watching on Xfinity Flex using my existing credentials? Yes, you will be prompted to sign in once you open the Netflix app on Xfinity Flex. I currently subscribe to HBO, Cinemax, Showtime and/or Epix online, can I continue watching on Xfinity Flex using my existing credentials? No, you will need to cancel your existing subscription and purchase these services through Comcast in order to access them on your Xfinity Flex device. If I cancel Xfinity Flex, will I lose my Internet service? No, canceling Xfinity Flex will have no effect on your Xfinity Internet service. How does xFi work with Xfinity Flex? Control your Xfinity xFi service on Xfinity Flex - know what devices are online and pause WiFi access during family time. Xfinity Flex automatically connects to the Internet using xFi. Does all my Xfinity Flex content, including content from Comcast/NBCUniversal and my Xfinity Home Camera feeds, count against my broadband usage? Xfinity Flex is an Internet-only service, meaning  all   usage on Xfinity Flex is streamed over the internet - video, (including from Comcast and NBCUniversal), music, web cameras and the Xfinity Flex guide itself - all of these will count toward a customer’s Internet usage. A customer can check their data usage in the  Account   section on Xfinity Flex. Why should I subscribe to Xfinity Flex? Xfinity Flex offers access to top streaming services, free movies and TV shows on demand, access to the award-winning Voice Remote, home automation capabilities and more - all for $5 per month. I have or I'm thinking about buying a Roku/Fire TV/Apple TV. How is Xfinity Flex different? Xfinity Flex has no long-term commitment - you can cancel anytime. It is easy to set-up and easy to use. Simply plug it in and it auto-connects to your Xfinity Internet. In addition to top streaming apps like Netflix, Amazon, and HBO, you can stream thousands of free movies, TV shows and live TV. Additionally, Xfinity features like pausing WiFi and setting parental controls through xFi are integrated, as well as managing your home security system and accessing camera feeds through Xfinity Home. I have a Roku/Fire TV/Smart TV. Why should I get Xfinity Flex? Xfinity Flex allows you to search your entire entertainment library without switching apps or inputs with the award-winning Voice Remote. You can control your Xfinity xFi service and know what devices are online and pause WiFi access during family time and access 24/7 customer service if you ever need it. How is Xfinity Flex different from X1? Xfinity Flex is for streaming-only customers not interested in "Cable TV," allowing for a new way to stream your apps in one place and provides flexibility, control and value. If you are interested in the top live broadcast and cable networks, a Cloud DVR to record shows, an on demand library with over 100,000 choices, the X1 Sports App for scores and live games from all the major sports leagues, and 200+ live channels to go in the Stream app - Xfinity X1 is the best choice for you - the premium home entertainment experience.     For additional information on Xfinity Flex see here:  https://www.xfinity.com/learn/flex https://www.xfinity.com/support/articles/xfinity-flex-overview https://www.xfinity.com/support/articles/flex-activation-process https://www.xfinity.com/support/articles/xfinity-flex-faqs
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