The Hulu app is now available to all Xfinity Flex and eligible Xfinity X1 customers! Hulu is a popular subscription over-the-top (OTT) video service for streaming TV shows and movies from many broadcast and cable networks and studios. Hulu gives you access to shows from ABC, NBC, FOX, A&E and many more networks, plus exclusive Hulu Originals like The Handmaids Tale, Ramy, Little Fires Everywhere, Marvel’s Runaways and Dollface. To access the Hulu app, you’ll need:
A compatible streaming TV Box with Xfinity Flex service, or a compatible X1 TV Box (RNG150 and Pace XG1v1 aren’t compatible) with Xfinity TV service.
Xfinity Internet service (any level).
A subscription to one of Hulu’s plans.
Get to the Hulu App on X1 or Flex
You can get to the Hulu app in a few ways. To find Hulu in the X1 and Flex Apps menus, you can:
Press the xfinity button on your remote.
Go to Hulu under Video.
You’ll also see Hulu TV shows and movies in your search results if you’re browsing on X1 or Flex.
Launch the Hulu App
Once you’ve chosen Hulu from the X1 or Flex Apps menu or said “Hulu” into your Voice Remote, the app will launch.
Log In to Hulu on a Computer or a TV
Choose Log in to use your existing Hulu login information to sign into the Hulu app on Flex or X1. You can also select Start Your Free Trial on your TV Box to sign up for new Hulu subscription.
If you chose Log in, select either Activate on a computer to use your computer to log into Hulu or Log in on this device to complete the process on your TV.
To activate on a computer, go to hulu.com/activate and, when prompted, enter the code that appears on your TV.
To activate on a TV (by selecting Log in on this device), you’ll be asked to enter your Hulu credentials.
Note: Forgot your Hulu username or password? Go to hulu.com. Click Log in, then click Forgot your email and password?.
You’ll have the option to select an existing email or enter a new one. Then, enter your Hulu password.
You’ll be asked to choose a user profile to start watching Hulu. Once you pick one, you’ll go to the Hulu home screen.
Hulu Home Screen and Playing a Show
Once you’ve signed into Hulu, choose Hulu from the X1 or Flex Apps menu or say “Hulu” into your Voice Remote to be taken to the Hulu home screen.
From the top navigation bar, you can select Hulu Picks, Unwatched in My Stuff, TV, Movies and more. After selecting a show or movie, you'll see a description of the program and the Start Watching button. For saving and keeping track of your favorite shows and movies within the Hulu app, add them to your favorites list by clicking + My Stuff.
Go Directly to a Hulu Movie or Series From X1 or Flex
In the X1 or Flex menu, after selecting a movie or show, you can be taken directly to the program without going through the Hulu home screen.
Choosing a Movie
If you’re signed into the Hulu app and you pick a movie on X1 or Flex that is available on Hulu, select the Play On Hulu button. The app will launch and begin playing the movie. Press the Exit button on your remote to leave the movie and go back to the X1 or Flex menu.
Sign In From the X1 or Flex Episode Guide (or Movie)
If you open the episode guide on X1 or Flex for a series available on Hulu, you can choose Sign-In/Sign-Up to launch the app.
Follow the process for signing in from the Log In to Hulu on a Computer or a TV section.
You can sign up for a Hulu subscription directly from Xfinity Flex and Xfinity X1! Existing Hulu subscribers should choose Log in after launching the app.
Sign Up for Hulu in Flex or X1
Launch the Hulu app from the Apps menu in Flex or X1, or by saying “Hulu” into your Xfinity Voice Remote.
A Hulu screen will appear while the app loads.
You’ll see buttons to Log In or Start Your Free Trial. Choose Start Your Free Trial to view the two available subscription plans.
Two subscription plans are available through the Hulu app on Flex – Hulu's ad-supported plan for $5.99 per month or Hulu (No Ads) for $11.99 per month.
Choose Continue once you choose the plan you want, then you’ll be asked to create your account. Select Email and you’ll have the option to sign up with an existing email or enter a new one.
Once you’ve created your account, you’ll be shown the details of the plan you picked, and you can choose Subscribe or Cancel.
You’ll need to enter your Purchase PIN if you have one. Then you’ll receive confirmation that you’ve successfully signed up for Hulu.
You can now begin enjoying your Hulu subscription and can customize your plan by following the onscreen prompts.
Sign Up When Choosing a Movie or TV Episode in Flex or X1
Choose a movie or TV episode from the Flex Episode Guide. Choose Watch Options.
Select Hulu Sign-In/Sign-Up.
Follow the same steps outlined in Sign Up for the Hulu App .
Frequently Asked Questions
Why can’t I access the Hulu app on my X1 TV Box? If you don’t see Hulu content on your TV Box, please verify that you:
Have a compatible X1 TV Box (RNG150 and Pace XG1v1 devices aren’t supported).
Have Xfinity Internet services (any level).
I don’t have Xfinity TV but I have Xfinity Internet. Can I access the Hulu app? Yes, but only if you have an Xfinity Flex device, too. Customers can access Hulu on a variety of non-Xfinity devices as well. Information on supported devices is available at hulu.com . How do I manage my Hulu subscription? You can see and cancel your Hulu subscription right from your TV Box if you signed up for Hulu through Xfinity. The ability to upgrade and downgrade your Hulu subscription from your TV Box is also becoming available. Do I need to register or sign in to use Hulu? Yes, you can use your existing Hulu credentials to sign in to the Hulu app on Flex or X1. Select Log in once you launch the Hulu app on your TV Box. How much does Hulu cost? Aside from the prices for your Xfinity services, you can subscribe to one of two different Hulu plans, from the Hulu app on X1 and Flex: Hulu’s ad-supported plan for $5.99 per month or Hulu (No Ads) for $11.99 per month, to gain access to Hulu’s on-demand streaming library. Can I access Hulu + Live TV on X1 or Flex? No, the Hulu + Live TV service isn’t available on Xfinity devices. Only Hulu’s Video On Demand library is available. Customers who purchased Hulu + Live TV directly from Hulu won’t be able to access Live TV or their Hulu DVR recordings on the Hulu app on Flex and X1. I forgot my Hulu username or password. How do I find my username or reset my password? Please visit Hulu’s Help Center to recover your Hulu username or reset your password. Is Hulu in HD? Yes, select titles in Hulu’s library content are available to stream at 1080p or 720p. Is Hulu in 4K? No, Hulu’s 4K library is not available on X1 and Flex currently. Does watching Hulu count against my monthly Internet data usage? Yes, Hulu content is streamed from the Internet, and will count against your monthly data usage. How do I cancel my Hulu subscription billed by Xfinity? Customers who signed up for a Hulu subscription through X1 or Flex can cancel it through the Apps & Subscriptions Management menu in X1 or Flex . To get there, visit Apps & Subscriptions under the Settings menu of X1 or Flex. Or say “Manage Hulu” into your Xfinity Voice Remote. How do I block access to Hulu on Flex or X1? There are two ways you can set parental controls for the Hulu app:
Lock TV-MA content under Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the app.
You can block access to the Hulu app using an Application Lock.
How do I cancel my Hulu subscription? If your Hulu subscription appears on your Xfinity bill, go to the Apps & Subscriptions Management menu on your Xfinity Flex Streaming TV Box or Xfinity X1 TV Box. Find it under Apps & Subscriptions in Flex Settings . You can also find it by saying “Manage Hulu” into your Xfinity Voice Remote. Once there, select Unsubscribe and follow the onscreen prompts. If you have issues accessing this menu, please contact us . If your Hulu subscription isn’t billed by Xfinity, please visit hulu.com/account . How do I view the status of my Hulu subscription? If your Hulu subscription appears on your Xfinity bill, go to the Apps & Subscriptions Management menu on your Xfinity Flex Streaming TV Box or Xfinity X1 TV Box. Find it under Apps & Subscriptions in Flex Settings . You can also find it by saying “Manage Hulu” into your Voice Remote. Once there, you can find the details of your Hulu plan on the left-hand side of the menu. If you have issues accessing this menu, please contact us . If your Hulu subscription isn’t billed by Xfinity, visit hulu.com/account to view your subscription details. I signed up for Hulu through Flex or X1, but I forgot my username or password. How do I find my username or reset my password? Please see this article on Hulu's Help Center for more information on resetting your password and recovering your email address. What will happen to my Hulu account if I cancel my Xfinity service? If you cancel your Xfinity service, you’ll still have access to Hulu until the end of your current Hulu billing cycle. Your Hulu subscription will not automatically renew after that. You can resubscribe at any time by visiting hulu.com .
Xfinity Flex brings you what you love, all in one place - your TV! And now, you’re eligible for Flex if you have Xfinity Internet, even if you don’t have Xfinity TV service. With Xfinity Flex, you’ll be able to stream more than 10,000 free movies and shows, access premium subscriptions like Netflix, Amazon Prime Video, HBO and Showtime, and rent or purchase top movies and shows - all without switching apps or inputs, and with one-stop search and control thanks to our award-winning Voice Remote. Flex customers can also access their music choices, like Pandora, iHeartRadio and Amazon Music. Certain Xfinity features are also available if you’re using Flex with an xFi Gateway, like pausing WiFi and setting parental controls through xFi. To use Xfinity Flex, you'll need an Xfinity Flex streaming TV Box. The first Xfinity Flex streaming TV Box (a 4K-enabled box) is included with your Internet service. Each additional box is just $5/month. If you'd like to cancel your service for any reason, you’ll need to return your Box. To get Xfinity Flex, go to xfinity.com/flex and select Get Flex . You can also get Flex by calling 1-800-xfinity or visiting a retail store.
To qualify for Xfinity Flex, you'll need:
TV with an available HDMI port
You can have a maximum of three streaming TV Boxes on one account.
You must return your Xfinity Flex streaming TV Boxes upon the end of your Flex service.
If you're an Xfinity TV customer, you aren’t eligible for Flex.
Internet Essentials, Prepaid Internet and Bulk customers aren’t eligible at this time.
Watch top apps like Netflix, Amazon Prime Video, YouTube, HBO, Showtime and more.
Stream over 10,000 free movies and TV shows.
Includes the award-winning Voice Remote.
Rent and purchase top movies and shows.
It's easy to add or remove services.
Listen to music with Pandora, Amazon Music, iHeartRadio and more.
Subscribe to Video On Demand channels like Dog TV, Stingray Karaoke, Lifetime Movie Club and more.
No long-term commitment. Cancel anytime.
Easy to set up. Simply plug it in and connect to your Xfinity Internet.
You can get Xfinity Flex shipped directly to your home or by picking up your equipment at a local Xfinity Store. If you pick up at a store, you should receive an Xi6 TV Box and an XR15 Voice Remote as part of your Flex order. Just follow the instructions in the Self-Install Kit and you'll be up and running in no time. You'll need the phone number associated with your account when you activate the device , so have that handy. If you’re renting a Gateway, it’ll automatically connect during the activation process for the TV Box. If you’re using an eligible modem that you purchased, you’ll be prompted to set up WiFi manually during activation. As you activate your Xfinity Flex streaming TV Box, watch for tips and tricks to help you get the most of your experience, like how to easily find content or how to set up xFi if you’ve got an xFi Gateway.
Self-Install Kit Equipment
Xfinity Flex can be installed by Self-Install Kit, which includes:
Flex streaming TV Box
Xfinity Voice Remote
Activate your Xfinity Internet.
If you rent an Xfinity Gateway, the easiest way to activate it is to use the Xfinity xFi app. If you bought your own device or don’t want to use the Xfinity xFi app, you can complete activation by visiting xfinity.com/activate.
See step-by-step instructions on Activating Your Xfinity Internet Service.
Before setting up Xfinity Flex, make sure you can connect to your home Xfinity Internet network (either WiFi or wired with Ethernet cable) through a desktop or mobile device.
Connect the HDMI cable from your TV to the TV Box. Turn on your TV and choose the correct HDMI input.
Plug the power adapter into an electrical outlet and connect the other end to the USB-C port on the box.
Once the power indicator lights up, you’re ready to go! Only use the supplied power adapter, and avoid outlets controlled by dimmers.
Remove the plastic tab from the back of the remote, aim it toward the box and wait for on-screen instructions.
Power on the device.
Select your language.
If you have an Xfinity Gateway, your device will try to automatically connect to your WiFi. If you'd like to set up your connection manually, press the Info (i) button on your Xfinity Remote.
If your box can’t connect automatically, you can manually connect using one of three options:
Enter your WiFi network password.
Use WiFi Protected Setup (WPS) pairing.
Use an Ethernet cable.
Enter the last four digits of the phone number listed on your Xfinity account.
Create or choose a name for your TV Box.
Your device will automatically optimize for sound and HD video.
Set up your Voice Remote.
At this point in the activation process, if your Internet connection hasn't been fully established, you may be asked to connect to WiFi. Please refer to step eight for instructions on how to connect to your network.
Scroll through Flex Tips & Tricks using the left and right arrow buttons on your remote to read through the tutorial. Click Let’s Get Started once you’re ready to start using your Xfinity Flex TV Box.
Your Flex TV Box is now ready to use!
If you're having trouble activating your Flex streaming TV box, the most common solution is to restart it by reconnecting your USB-C power cord and HDMI cable to both the box and TV.
Make sure you’re connected to the Internet. Restarting your modem can fix many common Internet-related issues. You can also try to connect with a wired Ethernet cable to check if the issue is with your WiFi connection.
If you're having network connection issues or need to reestablish your network connection, you can press the WPS button (two arrows icon) on the bottom of the TV Box.
Until you're able to complete your Voice Remote pairing, make sure you point your remote directly towards the front of the TV Box.
If you come across an error screen and you can't fix the issue on your own, please mention the error code on the bottom-right corner of your TV screen when talking with us.
Frequently Asked Questions
How do I get Xfinity Flex? The easiest way to get Xfinity Flex is by visiting xfinity.com/flex and selecting Get Flex . You can also order Xfinity Flex by calling 1-800-xfinity or visiting an Xfinity Store. The Xfinity Flex TV Box is owned by Comcast and leased to you month-to-month. The first Xfinity Flex TV Box is included with your Internet service and is 4K UHD-ready. Each additional box is currently $5 per month. How do I set up Xfinity Flex? Plug the Xfinity Flex streaming TV Box into a TV and follow the prompts to activate and connect it to the Internet. See the Flex Activation Process . Do I need an Xfinity xFi Gateway to get Flex or can I use my own modem? ? We recommend using an xFi Gateway to use features like our Xfinity xFi digital dashboard right on your TV, but you can choose to use your own modem instead. What can I expect after I order Xfinity Flex? You should get your Xfinity Flex streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account, so have that handy. Learn more about how to activate your Xfinity Flex streaming TV Box . Where do I find content on Xfinity Flex? You’ll be prompted to connect your favorite apps like Netflix and Amazon as soon as you activate Xfinity Flex. You can also use your voice to find things like “HBO,” “YouTube,” and “Free Movies.” What content is on Xfinity Flex? Xfinity Flex allows users to access Netflix, YouTube, Amazon Prime Video, Starz and HBO, plus thousands of free movies and TV shows. New content is being added daily. Can I watch live TV? Broadcast TV (e.g., NBC, CBS, ABC and Fox) and cable networks (e.g., CNN, ESPN and HGTV) are not included with Xfinity Flex. If you'd like to watch live TV and gain access to Cloud DVR to record shows, as well as an On Demand library with over 100,000 movies and shows, then Xfinity X1 is the best service for you. Can I use a DVR? No, DVR service isn't available with Xfinity Flex. If you're interested in DVR service to record your favorite live shows and movies, we recommend an Xfinity TV package with X1. Can I buy movies and TV series? Yes. You can find your Purchases on the Flex home screen or by saying “Purchases” into your Voice Remote. I have a 4K TV. Does Xfinity Flex support 4K UHD streaming? Yes! The Xfinity Flex streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube and Netflix currently, and more content will be added in the future. You need to have a 4K-compatible TV as well as, in some cases like Netflix, a 4K subscription. I currently subscribe to Netflix. Can I keep watching on Xfinity Flex using my existing login information? Yes. You'll be asked to sign in once you open the Netflix app on Xfinity Flex. I currently subscribe to HBO, Cinemax, Showtime, Starz and/or Epix online. Can I continue watching on Xfinity Flex using my existing credentials? No, you'll need to cancel your existing subscription and purchase these services through Comcast in order to access them on your Xfinity Flex device. If I cancel Xfinity Flex, will I lose my Internet service? No, canceling Xfinity Flex will have no effect on your Xfinity Internet service. However, you're required to return your Flex TV Box. How does xFi work with Xfinity Flex? Control your Xfinity xFi service on Xfinity Flex - know what devices are online and pause WiFi access during family time. Xfinity Flex automatically connects to the Internet using xFi. Does all my Xfinity Flex content, including content from Comcast/NBCUniversal and my Xfinity Home Camera feeds, count against my broadband usage? Xfinity Flex is an Internet-only service, meaning all usage on Xfinity Flex is streamed over the Internet. Video (including from Comcast and NBCUniversal), music, web cameras and the Xfinity Flex guide itself - all of these will count toward your Internet usage. You can check your data usage in the Account section on Xfinity Flex. Why should I subscribe to Xfinity Flex? Xfinity Flex offers access to top streaming services, free movies and TV shows on demand, access to the award-winning Voice Remote, home automation capabilities and more. Plus, your first Xfinity Flex device is included with your Xfinity Internet, and any additional devices are only $5 each. I have a Roku/Fire TV/Smart TV. Why should I get Xfinity Flex? Xfinity Flex is a 4K-capable device that allows you to search your entire entertainment library with the award-winning Voice Remote, without switching apps or inputs. You can control your Xfinity xFi service to know what devices are online and pause WiFi access during family time - plus, you can access 24/7 customer service if you ever need it. How is Xfinity Flex different from X1? Xfinity Flex is for streaming-only customers not interested in "cable TV," allowing for a new way to stream apps in one place and providing flexibility, control and value. If you're interested in the top live broadcast and cable networks, a Cloud DVR to record shows, an On Demand library with over 100,000 choices, the X1 Sports App for scores and live games from all the major sports leagues and 200+ live channels to go in the Stream app, Xfinity X1 is the best choice for you - the premium home entertainment experience. Can I use the Xfinity Stream app with Xfinity Flex? Yes, you can watch purchased and/or rented content and premium subscriptions when you log into the Xfinity Stream app with your Xfinity ID and password. I am an X1 customer and I want Flex for a spare room. How do I get that extra device? Xfinity Flex won't work in your home if you already have X1, but we can give you another X1 box for your spare room. How do I return my Flex equipment? Go to xfinity.com/returns , and you’ll see a list of all the Xfinity equipment on your account. Select your Flex box, and then you’ll be given two return options:
Print a free UPS return label; then pack it in the original shipping box (if you still have it) and ship it to us.
Bring it to a local Xfinity Store, where it will be taken off your account immediately.
For additional information on Xfinity Flex see here: