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When a problem occurs while watching Xfinity On Demand, you may receive an error code and a brief message describing the issue. We apologize for the inconvenience this error has caused. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an Xfinity X1 customer, you can use the search bar above to look up the specific error code you received. In addition, if you are signed in to   My Account, you can use the   TV Support Tool   to troubleshoot and refresh your Xfinity TV service in just a few steps. Most Common Xfinity On Demand Error Codes   Error Code           Error Message CL-13 CL-0x000d CL-0x0011 CMOD-4 CMOD-8 CMOD-54001 CMOD-54002 CMOD-0x0004 CMOD-0x0008 CMOD-0xD2F1 CMOD-0xD2F2 ERR-6 SRM-20 SRM-24 SRM-0017 SRM-8012 SRM-8017 SRM-9001 SRM-0x0020 SRM-0x000c SRM-0x8012 SRM-0x9001   We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or try a different one. For more information and further assistance, please visit xfinity.com/help. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. CMOD-0x0007 ERR-7 SRM-8 SRM-65532 SRM-0x0008 SRM0xfffc VM-255 VM-0x00ff We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. ERR-36895 ERR-36896 SRM-0x901F SRM-0x9020 A subscription for this channel is required to view this program. For ordering information, visit xfinity.com/help. We apologize for any inconvenience. Error code (****) Please   contact us   to add this package to your Comcast subscription. CL-7 CL-0x0007 ERR-0 We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. CL-14 CL-0x000e SRM-8001 SRM-0x8001 We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit xfinity.com/help for further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.     If the error code you received is not listed above or if these troubleshooting steps don't fix the problem, you can contact us at any time by posting your questions in our OnDemand board or contact us.   Additional Resources https://www.xfinity.com/support/articles/top-video-on-demand-error-codes
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For more information and frequently asked questions about CableCARDs, learn   about CableCARDs. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about   obtaining a CableCARD. CableCARD Self-Install Setup Instructions To complete activation, the CableCARD will need to be paired to your new device. In order to pair the CableCARD to your device and activate Xfinity TV services, you will need the following information: Device Host ID (for both Cisco and Motorola cards) Device Data ID (for Motorola cards only) You may also need to verify: CableCARD Serial Number CableCARD Unit Address (for Motorola cards only) CableCARD MAC Address (for Cisco cards only)   If you are pairing your CableCARD to a TiVo, see the   CableCARDs Self Install Setup Instructions - TiVo   for specific pairing instructions. For Ceton InfiniTV, please refer to the device's manual or instructional guide. For all other devices, follow these steps to pair the CableCARD to your device and activate Xfinity TV services: Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   Cable   input on your device, which is usually located on the back of the device. Write down the CableCARD serial number that is printed on the CableCARD label. Motorola serial numbers begin with   MA   or   MT, and Cisco serial numbers begin with   PK. Note:   You must use the proper CableCARD type for your cable TV market. (i.e., You live in a Motorola market or a Cisco market. Call Comcast’s CableCARD department at 1-877-405-2298 to confirm.) Insert the CableCARD into the CableCARD slot located on your device. Each retail CableCARD device has its own setup process. Please consult your device's User Manual/Guide or the manufacturer's website to find the steps to access your device's   CableCARD Pairing   or   Host ID   screen. Write down the following numbers from the   CableCARD Pairing or Host ID   screen: Host ID (13 digits) Data (11 digits - Motorola cards only) Unit Address (13 digits - if displayed)   To activate your Xfinity TV services, go to   www.xfinity.com/activatecablecard. You will need your account number, the phone number on your account and the numbers from Step 5. If you need assistance, call 1-877-405-2298 and request CableCARD Activation. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, proceed with the completion of your device's pairing process, as described in the User Manual/Guide or manufacturer's website. After exiting the   CableCARD Pairing/Host ID   screen, confirm that you are receiving all channels to which you currently subscribe. Channel activation may take up to 45 minutes. If you do not see all of the channels to which you currently subscribe to after 45 minutes, contact 1-877-405-2298 and request CableCARD Repair.     CableCARD Self-Install Setup Instructions - TiVo Set up your TiVo by following the instructions on your TiVo's   Start Here   poster. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   CABLE IN   connection on the back of your TiVo. Write down the CableCARD serial number that is printed on the CableCARD label. Note:   You must use the proper CableCARD type for your cable TV market. (i.e., You live in a Motorola market or a Cisco market. Call Comcast’s CableCARD department at 1-877-405-2298 to confirm.) Insert the card, then plug in the TiVo to the power source. Once the TiVo powers up, you will see a   Welcome Screen. The TiVo Guided setup will then begin. Begin the TiVo on-screen   Guided Setup. Follow the Guided Setup instructions. Once you arrive at the   CableCARD Decoder   screen, select   CableCARD Installation   or   Options for Installers. Then select   CableCARD Menu. Then select the   CableCARD Pairing   or   Host ID   screen. Write down the following numbers from the   CableCARD Pairing   or   Host ID   screen: Host ID (13 digits) Data (11 digits - Motorola cards only) Unit Address (13 digits, if displayed)   To activate your Xfinity TV services, go to   www.xfinity.com/activatecablecard. You will need your account number, the phone number on your account and the numbers from Step 7. If you need assistance, call 1-877-405-2298 and request CableCARD activation. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, proceed to Step 10. Press   CLEAR   to exit the   CableCARD Pairing   or   Host ID   screen and return to the   CableCARD Decoder   screen. Proceed with completing of the Guided Setup by selecting   Continue Guided Setup   on the   CableCARD Decoder   screen. The Guided Setup will help your verify that you're receiving all of the channels to which you have subscribed. For a list of channels, please login to your account at   www.xfinity.com, or download the Xfinity My Account app. Channel activation may take up to 45 minutes. If you subscribe to HD programming and/or premium channels, ensure that you are receiving these channels. If you have Xfinity TV service that includes Xfinity On Demand and you have a TiVo Roamio (all models), TiVo Premiere (all models) or TiVo BOLT (all models), you should also verify you can access your Xfinity On Demand service through the Xfinity app provided by TiVo in the Apps Menu. (Restrictions may apply.) Complete the Guided Setup and you're finished! Notes: If after Guided Setup you have waited 45 minutes and still do not see all of the channels to which you currently subscribe, call 1-877-405-2298 to request CableCARD repair. If you need to return to the   CableCARD Setup   screen for any reason: Select   Messages & Settings   from the   TiVo Central   screen. Select   Settings. Select   Remote, CableCARD & Devices. Select   CableCARD Decoder. Select   CableCARD Installation/Options for Installers. Select   CableCARD Menu. For a Motorola card, select   CableCARD Pairing. For a Cisco card, select   CableCARD Diagnostic Screen.       Additional Resources: https://www.xfinity.com/support/articles/about-cablecards https://www.xfinity.com/support/articles/how-to-get-a-cablecard https://www.xfinity.com/support/articles/pair-activate-cablecard  
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Question   The light on my X1 box keeps flashing. What does this mean?   Answer   Below you will find a list of our X1 boxes and what the lights mean. *Note**:   Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light. RNG150 and XG1 TV Boxes Device Status Power Light/LED Activity Power save mode Off Loading/rebooting Power light solid; LEDs blinking Steady/no activity Power light solid Remote control activity Green LED flashes when button pressed Recording in progress Red LED solid     Xi3, Xi4, XiD and XG2 TV Boxes Device Status Power Light Power save mode Off Loading/rebooting Slow blinking Steady/no activity Solid Remote control activity Flaring     The "Loading/Rebooting"  status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide     If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here:  https://www.xfinity.com/support/service-center-locations/ ) or we can help you replace it by posting your request here:  https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ     Learn how to use the Xfinity X1 On-Screen Guide to change the brightness of the   Power   button and time display lights on the front of your X1 TV Box. Device Lights To access   Device Settings: Using the remote, press the   xfinity   button. Use the   left arrow   or   right arrow   button to highlight   Settings   (the gear icon) and press   OK. Note:   If your remote does not have an   OK   button, press the raised button in the center of the directional pad.   Use the down arrow button to highlight   Device Settings   and press   OK.   Use the   down arrow   button to highlight   Device Lights   and press   OK. Select   Power Light Brightness   and press   OK.   Use the   left arrow   or   right arrow   button to select the brightness level you want, then pressOK.   Press   Exit   to finish.       To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3236601     Additional Resources: What the LED Lights on Your X1 TV Box Mean Set the Brightness on Your X1 TV Box
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Accessing NPR One on X1 The easiest way to listen to NPR One stations on your X1 TV Box is to say "NPR", "NPR One", "NPR App", "Launch NPR App" or "National Public Radio" using your Voice Remote. You can also directly access NPR One on X1 by browsing the X1 menus. Log In to NPR One on X1 When you first launch NPR One on X1, you will be asked to create an account via a second screen device like your phone, tablet or computer. Follow the onscreen instructions to complete the login process. After you have successfully logged in, you will be able to see NPR One content within the NPR One app on X1. **Note**:   Only one NPR One account can be signed in per household. To sign in to a different NPR One account, you will need to log out of the NPR One app and log back in with a new account. Search for Programs From within the NPR One app on X1, you can browse for programs in the   Explore   tab or navigate to   Search   and use the onscreen keyboard to search for stations. Change your Local Station The NPR app will default to use the local station closest to your Comcast billing ZIP code. The types of recommendations you receive are partially based on your Local Station. To change your Local Station, navigate to the   Settings   (gear icon) and select   Change Stations. Use the onscreen keyboard to search for an NPR Local Station. Log Out of NPR One on X1 You can log out of NPR One on X1 by navigating up to   Settings   and selecting   Log Out. You can also press the   Exit,   Guide   or   xfinity   buttons on your X1 remote.     Frequently Asked Questions Can I stream NPR One on other X1 TV Boxes in my house? You can listen to NPR One on any compatible X1 TV Box in your house. Does it cost anything to use NPR One on X1? Aside from Xfinity TV and Xfinity Internet service charges, there are no additional charges for accessing NPR One on X1. Please note that streaming the app on X1 counts towards your monthly Internet data usage. Will streaming NPR One on X1 TV Boxes count towards my monthly Internet data usage? Yes. NPR One on X1 is delivered over your Xfinity Internet service to your X1 TV Box and is therefore subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. How does the NPR One on X1 determine what my Local Station is? NPR One on X1 chooses your Local Station based on the ZIP Code associated with your Comcast account. Why can't I find my favorite program on NPR One on X1? The NPR app on X1 includes all NPR programs that have compatible audio streams. Some content that is available on the NPR One mobile app or website may not be available on the X1 app. We are working with NPR to bring those programs to the X1 app in the future. How do I learn more about NPR One features? Please visit   NPR One Help   to learn more about NPR One app features. Can I set parental controls for the NPR One app? No. Because the NPR One app is categorized as news content, it does not have parental controls settings. What accessibility features are available with NPR One on X1? Since NPR One on X1 is a third-party application, your X1 accessibility user preferences will not be observed once you launch the NPR One on X1 app. How fast of a broadband connection do I need to use NPR One on X1? Xfinity Internet's slowest speed tier is sufficient to sign up for and use NPR One on X1. If I relaunch the NPR One on X1 app, will it default back to the last program I was playing? If you are logged in, yes it will. Can I listen to a live NPR radio stream or program on X1? The NPR One on X1 app, regardless of whether it is being accessed on X1 or another platform, is an On Demand listening experience only.     Troubleshooting Unable to Log In Check that your credentials work on another device. If you are unable to log in after you believe you have entered the correct username and password, visit   NPR One Help   for instructions on how to recover your account. Once your account is recovered, you will be able to log in as normal.   Unable to View Content or Launch App If you are unable to view content or launch NPR One on X1, please try the following: Verify that you have Xfinity Internet service. If you do not have Xfinity Internet service and attempt to launch the app, a message will appear to provide you with information on how you can subscribe to Xfinity Internet service. If you do not see NPR One on the X1 Apps menu, verify that you have an   eligible X1 TV Box. If you have a compatible X1 TV Box and see NPR One on the X1 Apps menu, but cannot launch the app, please try to   powercycle your X1 TV Box. If you still cannot launch NPR One on X1,   contact us   so that we can confirm whether your device has connectivity and the latest software updates. App or Content Freezes If NPR One on X1 is frozen on your screen, try exiting and relaunching the app. If NPR One on X1 is still frozen, try   powercycling your X1 TV Box. Trouble Navigating the App If you are having problems navigating NPR One on X1, try exiting and relaunching the app. If you still are having problems with navigating content, try   powercycling your X1 TV Box. Stations Keep Buffering/Slow Load Time As an Internet application, NPR One on X1 works just like NPR One on your computer's browser, which buffers any time there is a slow Internet connection. If it does not correct itself in a few minutes, you can   powercycle your modem.     Still Experiencing Problems with NPR One on X1? If you still experience issues, please post your concern here:  You also have the option of visiting  NPR One Help  to learn more about NPR One app features, along with NPR One Customer Support.       For additional information about NPR One on Xfinity X1 see here: https://www.xfinity.com/support/articles/npr-one-on-x1-faqs  
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What does the error "ref cide s0a00" mean and how to fix it?
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Sometimes sports can be subject to  blackout  restrictions, this article explains what blackout restrictions are and when to expect them. 
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