TV

  Amazon Prime Video is now available on Xfinity X1!  With the addition of Prime Video on X1, you can watch your favorite Amazon original content, including  The Marvelous Mrs. Maisel ,  The Man in High Castle  and  The Grand Tour , along with the full Prime video library - right from your X1 TV Box. To access the Prime Video app on X1, you will need: A subscription to Xfinity Internet. A compatible X1 TV Box (RNG150 devices are   not   eligible for Prime Video on X1). **Please note**: To access Prime Video’s "Included with Prime” library of content, an active membership to Amazon Prime is required. If you have an Amazon account but are not a Prime member, you can purchase or rent individual titles to watch via X1 within the Prime Video app. If you’re an Amazon customer and are interested in a Prime membership, you can sign up for a   free 30-day trial of Amazon Prime   within the Prime Video app on X1.     Access Prime Video on X1 To access Prime Video on X1, press the   xfinity   button on your remote and navigate to   Apps > Prime Video   (in the   Featured   or   Video   row). Alternatively, press and hold the   microphone   button and say a voice command like “Prime Video” or “Watch Prime Video” into your X1 Voice Remote. You can also reference individual titles by saying voice commands like “The Marvelous Mrs. Maisel” or “The Grand Tour”. Log in or Sign Up for Amazon Prime via X1 You will be prompted to sign-in to your Amazon account when you launch the Prime Video app on X1. Follow the instructions on-screen to sign into your account and begin watching Prime Video. For existing Amazon Prime customers: Launch Prime Video from the   Apps   menu or by saying a voice command into your X1 Voice Remote.   Select   Sign in and start watching.   The following screen will then appear: “Sign in your Xfinity device with your Amazon account to watch and purchase videos. On your computer, go to: amazon.com/mytv.” On your computer or mobile device, go to   amazon.com/mytv   and sign in to your Amazon account.   After signing in to your Amazon account on your computer or mobile device, enter the pairing code shown on your TV Box into the Amazon website. Once confirmed, your TV will automatically update. Browse Amazon original content and other titles of interest on X1 or the Prime Video app. For new Amazon Prime customers: If you have an Amazon account and would like to sign up for a Prime membership, you can elect to sign up for a free, 30-day trial on X1. Search for a title of interest on X1 (i.e., Say “The Marvelous Mrs. Maisel” into your X1 Voice Remote). For TV series, select   Episodes, then select the episode you want to watch. For movies, select the movie you want to watch. Select   Sign Up/Sign In. The Prime Video app will launch on your X1 TV Box. Select   Watch with Prime - Start your 30-day free trial.   Select   OK.   You will then be prompted to sign in to your Amazon account on   amazon.com/mytv.   After signing in to your Amazon account via   amazon.com/mytv   on your computer or mobile device, enter the code shown on your TV Box into the Amazon website. Once confirmed, your TV will automatically update. Browse Amazon original content and other titles of interest on X1 or the Prime Video app.     Once Amazon Prime Video is launched on X1, customers will be able to:   Find Prime Originals like   Goliath   and   Sneaky Pete   right alongside   titles like BBC’s   Killing Eve, NBC’s   Shades of Blue   and Showtime’s   The Affair when searching for “crime dramas.”  Access Prime Video’s growing library of 4K HDR content with a compatible X1 set-top box.  Catch up on current hits like   Mr. Robot   and   American Horror Story   with all prior seasons from Prime Video.  Watch recent hits like   Suits,   The Americans,   Downton Abbey, and   The Good Wifeor complete seasons of classics like   Friday Night Lights   and   Dawson’s Creek   – all available on Prime Video.  Access titles for rental or purchase and add on a selection of over 160 Prime Video Channels, including Showtime and STARZ.  Launch Prime Video content, by saying “Amazon Prime Video” into the X1 Voice Remote, or by opening it directly from the X1 apps menu.      About Prime Video   Prime Video is a premium subscription streaming service that offers customers an unmatched collection of digital videos—all with the ease of finding what they love to watch in one place.   Included with Prime:   Watch thousands of popular movies and TV shows, including our award-winning Prime Originals such as   The Grand Tour,   The Marvelous Mrs. Maisel and Sneaky Pete, Academy Award-winning   Manchester by the Sea   and   The Salesman   and Academy Award-nominated   The Big Sick,exclusives, live sports and licensed and self-published content available in more than 240 countries and territories worldwide. Watch more with Prime Video Channels: Prime members can add 160+ channels like SHOWTIME, STARZ, and more—no extra apps to download, and no cable required. Only pay for the ones you want, and cancel anytime.  View the full list of channels available at   amazon.com/channels. Rent or Buy: Enjoy hundreds of thousands of titles, including new-release movies and entire seasons of current TV shows, available for all Amazon customers to rent or buy. Instant access: Watch where and when you want with the Prime Video app on your smart TV, mobile device, Fire TV, Fire tablet, Apple TV, or from the web.  For a complete list of compatible devices, visit   amazon.com/howtostream. Enhanced experiences: Make the most of every viewing with 4K Ultra HD- and High Dynamic Range (HDR)-compatible content. Go behind the scenes of your favorite movies and TV shows with exclusive X-Ray access, powered by IMDb. Save it for later with select mobile downloads for offline viewing.   In addition to Prime Video, the Prime membership includes unlimited fast free shipping options across all categories available on Amazon, more than two million songs and thousands of playlists and stations with Prime Music, secure photo storage with Prime Photos, unlimited reading with Prime Reading, unlimited access to a digital audiobook catalogue with Audible Channels for Prime, a rotating selection of free digital games and in-game loot with Twitch Prime, early access to select Lightning Deals, exclusive access and discounts to select items, and more.  To sign-up for Prime or to find out more visit: amazon.com/prime.     Frequently Asked Questions Do I need a subscription to watch "Included with Prime” content? If you have an active Amazon Prime membership, you will be able to watch the full “Included with Prime” library content on X1. If you do not have a Prime membership, but are registered on Amazon, you can purchase individual titles to watch within the Prime Video app on X1. As an X1 customer, will I have the option to sign up for Amazon Prime? Yes, you will be given the option to sign up for Amazon Prime as part of the Prime Video app on X1. In addition, you can also sign up for a 30-day free trial of Amazon Prime via X1.    **Note**:   Your trial will automatically continue as a paid-subscription after 30 days if not cancelled. Will Amazon Prime subscriptions be billed through my Comcast bill? All transactional activities for Prime Video on X1 are managed by Amazon, and will not be billed via your monthly Comcast bill. Any billing-related questions should be directed to  Amazon Customer Support . Will streaming Prime Video on my X1 TV Box count towards my monthly Internet data usage? Yes. Prime Video is delivered over your Xfinity Internet service to your X1 TV Box. Therefore, Prime Video will be subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply.  Learn more about X1 Internet data usage . How do I set Parental Controls or block access to Amazon Prime on X1? There are several ways you can set Parental Controls for Amazon Prime on X1: Lock TV-MA content under   Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the Prime Video app. Note:   Choosing this option will also lock all other TV-MA Internet apps on X1, and will require you to enter a PIN before accessing those apps moving forward. You can block access to the Prime Video app using an Application Lock.   Learn more about Application Locks for X1. **Note**:  Once the app is launched, X1 Parental Control settings will not guard against new content searches or playback within Amazon Prime on X1. Prime Video features  its own set of parental controls and purchase restrictions . Are there any accessibility features available with Prime Video on X1? Since Prime Video on X1 is a third-party application, most of your X1 accessibility user preferences will not be observed once you launch the app. However, you can enable Amazon’s own set of accessibility features - such as captions, descriptive video service, subtitles and a talking guide - within the app. What language options are available for Prime Video on X1? Currently, the Prime Video app on X1 is available in English only. However, there are select titles available in the Prime Video library with non-English language tracks. How do I return to the X1 main menu once I am in Prime Video on X1? Press the  Exit   button on your remote to exit Prime Video on X1. You can also press the  Guide  or  xfinity  buttons on your remote. Saying a voice command like “Watch CNN” into your X1 Voice Remote will also exit the Prime Video app. Why aren’t my Prime Video purchases appearing in Prime Video on X1? Titles purchased or rented in Prime Video only appear in the Prime Video app, they will not appear in your X1 purchases.

This resource is used to find programming codes online, on X1 and within the XFINITY My Account app for setting up, syncing and pairing your remote.

The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.

This article provides details as to what Video Description is and instructions on how to enable that feature

  Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes. Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR.  For larger images of more information, please message me.   Below is the Samsung XG2, manufacturer model number (on the bottom of the unit) is SX022ANM   Below is the Samsung RNG-150N, manufacturer model number SR150BNM   Below is the Pacxe XG2, manufacturer model number PX022ANM. Please note, the target is small and will appear as a tiny triangle centered just below the face of the unit.   Below is the Pace XG1, manufacturer model number PX001ANM   Below is the the Pace RNG-150N, manufacturer number PR150BNM   Below is the Pace Xi3, Manufacturer model number PX032ANI.   Below is the Pace XiD, Manufacturer model number PXD01ANI .   Below is the Cisco XiD, manufacturer model number CXD01ANI     A few more important notes to remember regarding IR usage. First, all X1 boxes use the same IR codes. So, if you change from one X1 box to a different model X1 box, you will not need to change any IR codes in your third party remotes. Some boxes have different sensitivity concerns with the IR signal, but the codes are the same. Usually, you can adjust the sensitivity gain via your third pary control processor.    Second, you cannot use Legacy Box IR codes with X1 boxes. They will not work. The same goes for the reverse; X1 codes will not work with Legacy products.   Lastly, not all Legacy product IR codes will work across different Legacy products. Many will, but some will not.

Question   Where can I get a local printable Xfinity channel lineup?   Answer   Comcast may have it online at  https://www.xfinity.com/learn/channel-lineup  or  https://www.xfinity.com/support/local-channel-lineup/. From there you will see the option to "Print".   A lineup may also have been included with one of your recent bills -- check  https://customer.xfinity.com/ .   Service Centers should have printed channel lineups. Check locations and hours at http://www.xfinity.com/support/service-center-locations/ to pick one up, or call Customer Service at 1-800-Comcast and have them send a lineup to you.   For more details, see here: https://www.xfinity.com/support/articles/id11-channel-lineup  

  Beginning today, Comcast’s Xfinity TV customers can sync their accounts with   Movies Anywhere   and seamlessly combine eligible movie purchases from the Xfinity Digital Store with those from other Movies Anywhere digital retailers and access them on Xfinity X1, the Xfinity Stream app and other Xfinity TV platforms. Comcast is the first pay TV provider to join Movies Anywhere, the pioneering movie service that launched last year in the U.S. with an unprecedented five Hollywood studios and now – with Comcast - seven major digital retailers (Xfinity, iTunes, Amazon Prime Video, Vudu, Google Play, Microsoft Movies & TV and FandangoNOW).   Comcast has joined Movies Anywhere in time for Xfinity TV customers to take advantage of Movies Anywhere’s current syncing offer. For a limited time, fans who sync for the first time with Xfinity, or one of the other participating digital retailers, will receive a copy of “Happy Feet.” Those who sync for the first time with two digital retailers also receive “The Martian” and “The Fate of the Furious.” For more information on this offer, visit Movies Anywhere’s   website.   To get started, Xfinity TV customers will need to create a Movies Anywhere account on the Movies Anywhere app or website. Once logged in, they can connect their Xfinity TV account, as well as their accounts from any other participating digital retailers, to Movies Anywhere and create one centralized digital movie collection that can be accessed on Xfinity X1, the Xfinity Stream app and other Xfinity TV platforms. With the addition of Comcast to the Movies Anywhere lineup, customers’ Movies Anywhere collections will be accessible for the first time directly on the TV through Xfinity On Demand, and on devices via the Xfinity Stream app and web portal. All Movies Anywhere users are also able to access their collections via the Movies Anywhere app and web portal on an array of additional platforms.   Movies Anywhere extends Xfinity TV customers’ ability to purchase digital movies across their favorite platforms and retailers, including the Xfinity Digital Store. One of the top digital retailers for new releases, the Xfinity Digital Store offers Xfinity TV customers the ability to easily purchase and access thousands of movies, many featuring   enhanced extras   via X1 and across devices via the Xfinity Stream app and web portal.

The Xfinity TV Partner app will enable TV  manufacturers to allow consumers to watch Xfinity TV cable service on their devices without the need for a leased set-top box.

CableCARD Self Install Setup Instructions To complete activation, the CableCARD will need to be paired to your new device. In order to pair the CableCARD to your device and activate Xfinity TV services, you will need the following information: Device Host ID (Cisco and Motorola) Device Data ID (Motorola) You may also need to verify: CableCARD Serial Number CableCARD Unit Address (Motorola) CableCARD MAC Address (Cisco)   If you are pairing your CableCARD to a TiVo or Ceton device, see the following for specific pairing instructions below: CableCARDs Self Install Setup Instructions - TiVo CableCARDs Self Install Setup Instructions - Ceton InfiniTV   For all other devices, follow these steps to pair the CableCARD to your device and activate Xfinity TV services: Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   Cable   input on your device, which is usually located on the back of the device. Write down the CableCARD serial number that is printed on the CableCARD label.   Insert the CableCARD into the CableCARD slot located on your device. Each retail CableCARD device has its own setup process. Please consult your device's User Manual/Guide or the manufacturer's website to find the steps to access your device's   CableCARD Status/Information   screen. Write down the following numbers from the   CableCARD Status/Information   screen: Host ID (13 digits) Data (11 digits - Motorola) Unit Address (13 digits - if displayed)   To activate your Xfinity TV services, go to   www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 5. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option   2   to activate Xfinity TV services. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, proceed with the completion of your device's pairing process, as described in the User Manual/Guide or manufacturer's website. After exiting the   CableCARD Status/Information   screen, confirm that you are receiving all channels to which you currently subscribe. Channel activation may take up to 45 minutes. If you do not see all of the channels to which you currently subscribe to after 45 minutes, contact the Comcast CableCARD Support Line at 1-877-405-2298 and press option   2   with the list of missing channels.     CableCARD Self Install Setup Instructions - TiVo Set up your TiVo by following the instructions on your TiVo's Start Here poster. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the CABLE IN connection on the back of your TiVo. Write down the CableCARD serial number that is printed on the CableCARD label.   Insert the card and turn on the TiVo. Once the card is inserted, a CableCARD Status/Information screen will appear on your TV screen. Begin the TiVo on-screen Guided Setup. Once you arrive at the CableCARD info (2 of 2) screen, select:   Yes, I have an M-Card now   for TiVo Premiere or TiVo Roamio DVR or Yes, I have CableCARD decoders now   for TiVo Series 3, TiVo HD or TiVo HD   Write down the following numbers from the CableCARD Status/Information screen: Host ID (13 digits) Data (11 digits - Motorola) Unit Address (13 digits, if displayed) To activate your Xfinity TV services, go to www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 7. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option 2 to activate Xfinity TV services. Once www.xfinity.com/activatecablecard or a Comcast agent has confirmed the CableCARD is activated, proceed to Step 10. Press CLEAR to exit the CableCARD Status/Information screen and return to the CableCARD Decoder screen. Proceed with completion of the Guided Setup by selecting Continue Guided Setup on the CableCARD Decoder screen. The Guided Setup will help your verify that you're receiving all of the channels to which you have subscribed. Channel activation may take up to 45 minutes. If you subscribe to HD programming and/or premium channels, ensure that you are receiving these channels. If you have Xfinity TV service that includes Xfinity On Demand and you have a TiVo Roamio (all models), TiVo Premiere (all models) or TiVo Mini, you should also verify you can access your Xfinity On Demand service. Complete the Guided Setup and you're finished!   **Notes**: If after Guided Setup you have waited 45 minutes and still do not see all of the channels to which you currently subscribe, call the Comcast CableCARD Support Line at 1-877-405-2298 with the list of missing channels. If you need to return to the   CableCARD Setup   screen for any reason: Select   Messages & Settings   from the   TiVo Central   screen. Select   Settings. Select   Remote, CableCARD & Devices. Select   CableCARD Decoder.      CableCARD Self Install Setup Instructions - Ceton InfiniTV To set up your Ceton InfiniTV device, write down the CableCARD serial number that is printed on the CableCARD label.   Insert the CableCARD into the CableCARD slot located on your Ceton InfiniTV device. Install your InfiniTV by following the instructions on Ceton's InfiniTV Quick Install Guide. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   CABLE IN   connection (for external Ceton InfiniTV) or the   Coax Adapter Cable(for internal Ceton InfiniTV) is plugged into the back of your Ceton InfiniTV. Launch   Windows Media Center   in your PC. Navigate to   Tasks > Settings > TV > TV Signal > Set Up TV Signal   and follow the on-screen instructions. Once you arrive at the   Call Your Cable Company   screen, write down the following numbers from that screen (you will have to scroll down to see all the information): CableCARD ID (13 digits) Host ID (13 digits) Data (if displayed, will be 11 digits) Unit Address (if displayed, will be 16 digits)   To activate your Xfinity TV services go to   www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 6. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option   2   to activate Xfinity TV services. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, tune to a few different channels (including premium channels to which you subscribe, like HBO) and verify that you are able to see them. Channel activation may take up to 45 minutes. If you see the channels, proceed to Step 9. If you do not see all of the channels to which you currently subscribe, please call the CableCARD Support Line at 1-877-405-2298. Press   NEXT   to continue the Set Up TV Signal process in Windows Media Center. When complete, press   FINISH. **Note**:  If you need to return to the  CableCARD Setup  screen for any reason, navigate to  Tasks > Settings > TV > TV Signal > Activate Digital Cable  and follow the on-screen instructions.    XFINITY CableCARD Activation and Pairing Online Website  A new self-service online tool is now available for customers to pair and activate a CableCARD for their customer-owned, CableCARD-compatible retail device Previously, the only way for customers with a CableCARD Self Install Kit to activate was to call the CableCARD Support line at 1-877-405-2298. Now, customers have the new online tool at   www.xfinity.com/activatecablecard   as another convenient option.    https://activatecablecard.xfinity.com/cablecardactivate/   Additional functionality is now active with this tool.    The re-pair feature now allows a customer to attempt to re-pair a CableCARD online if the associated host information is already in our system. Previously, that step would require a phone call.    www.xfinity.com/activatecablecard  

This article provides details on how to program your Xfinity non-X1 TV remote

Comcast offers a large-button remote to Accessibility customers upon request and this article provides you information about that remote

This article explains how to access the Netflix app on your Xfinity X1 TV box and how to verify TV box compatibility

Contact information for Xfinity accessibility assistance

To make sure you can take advantage of the latest video updates, customers with a Pave Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are being asked to exchange these set-top boxes for a newer model set-top box.

Sometimes sports can be subject to  blackout  restrictions, this article explains what blackout restrictions are and when to expect them. 

This article provides details on how to turn the Purchase Protection feature on/off with the Xfinity X1 On-Screen Guide.

How to get local Xfinity Channel Lineup and what are the “New Channels" 1000-1999

What does the error "ref cide s0a00" mean and how to fix it?

What is the Xfinity XG1v4 TV Box and how does it work?

ANSWERED: Obten tu menu X1 en espanol (How to get your X1 menu in Spanish)