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When a problem occurs while watching Xfinity On Demand, you may receive an error code and a brief message describing the issue. We apologize for the inconvenience this error has caused. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an Xfinity X1 customer, you can use the search bar above to look up the specific error code you received. In addition, if you are signed in to   My Account, you can use the   TV Support Tool   to troubleshoot and refresh your Xfinity TV service in just a few steps. Most Common Xfinity On Demand Error Codes   Error Code           Error Message CL-13 CL-0x000d CL-0x0011 CMOD-4 CMOD-8 CMOD-54001 CMOD-54002 CMOD-0x0004 CMOD-0x0008 CMOD-0xD2F1 CMOD-0xD2F2 ERR-6 SRM-20 SRM-24 SRM-0017 SRM-8012 SRM-8017 SRM-9001 SRM-0x0020 SRM-0x000c SRM-0x8012 SRM-0x9001   We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or try a different one. For more information and further assistance, please visit xfinity.com/help. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. CMOD-0x0007 ERR-7 SRM-8 SRM-65532 SRM-0x0008 SRM0xfffc VM-255 VM-0x00ff We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. ERR-36895 ERR-36896 SRM-0x901F SRM-0x9020 A subscription for this channel is required to view this program. For ordering information, visit xfinity.com/help. We apologize for any inconvenience. Error code (****) Please   contact us   to add this package to your Comcast subscription. CL-7 CL-0x0007 ERR-0 We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. CL-14 CL-0x000e SRM-8001 SRM-0x8001 We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit xfinity.com/help for further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.     If the error code you received is not listed above or if these troubleshooting steps don't fix the problem, you can contact us at any time by posting your questions in our OnDemand board or contact us.   Additional Resources https://www.xfinity.com/support/articles/top-video-on-demand-error-codes
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The Hulu app is now available to all Xfinity Flex and eligible Xfinity X1 customers! Hulu is a popular subscription over-the-top (OTT) video service for streaming TV shows and movies from many broadcast and cable networks and studios. Hulu gives you access to shows from ABC, NBC, FOX, A&E and many more networks, plus exclusive Hulu Originals like   The Handmaids Tale, Ramy, Little Fires Everywhere, Marvel’s Runaways   and   Dollface. To access the Hulu app, you’ll need: A compatible streaming TV Box with Xfinity Flex service, or a compatible X1 TV Box (RNG150 and Pace XG1v1 aren’t compatible) with Xfinity TV service. Xfinity Internet service (any level). A subscription to one of Hulu’s plans.     Get to the Hulu App on X1 or Flex You can get to the Hulu app in a few ways. To find Hulu in the X1 and Flex   Apps   menus, you can: Press the   xfinity   button on your remote. Select   Apps. Go to   Hulu   under   Video. You’ll also see Hulu TV shows and movies in your search results if you’re browsing on X1 or Flex. Launch the Hulu App Once you’ve chosen   Hulu   from the X1 or Flex   Apps   menu or said “Hulu” into your Voice Remote, the app will launch.     Log In to Hulu on a Computer or a TV Choose   Log in   to use your existing Hulu login information to sign into the Hulu app on Flex or X1. You can also select   Start Your Free Trial   on your TV Box to sign up for new Hulu subscription.   If you chose   Log in, select either   Activate on a computer   to use your computer to log into Hulu or   Log in   on this device   to complete the process on your TV.   To activate   on a computer, go to   hulu.com/activate   and, when prompted, enter the code that appears on your TV.   To activate on a TV (by selecting   Log in on this device), you’ll be asked to enter your Hulu credentials. Note:   Forgot your Hulu username or password? Go to   hulu.com. Click   Log in, then click   Forgot your email and password?.   You’ll have the option to select an existing email or enter a new one. Then, enter your Hulu password.   You’ll be asked to choose a user profile to start watching Hulu. Once you pick one, you’ll go to the Hulu home screen.     Hulu Home Screen and Playing a Show Once you’ve signed into Hulu, choose   Hulu   from the X1 or Flex   Apps   menu or say “Hulu” into your Voice Remote to be taken to the Hulu home screen.   From the top navigation bar, you can select   Hulu Picks,   Unwatched in My Stuff,   TV,   Movies   and more. After selecting a show or movie, you'll see a description of the program and the   Start Watching   button. For saving and keeping track of your favorite shows and movies within the Hulu app, add them to your   favorites   list by clicking   + My Stuff.     Go Directly to a Hulu Movie or Series From X1 or Flex In the X1 or Flex menu, after selecting a movie or show, you can be taken directly to the program without going through the Hulu home screen. Choosing a Movie If you’re signed into the Hulu app and you pick a movie on X1 or Flex that is available on Hulu, select the   Play On Hulu   button. The app will launch and begin playing the movie. Press the   Exit   button on your remote to leave the movie and go back to the X1 or Flex menu.   Sign In From the X1 or Flex Episode Guide (or Movie) If you open the episode guide on X1 or Flex for a series available on Hulu, you can choose   Sign-In/Sign-Up   to launch the app.   Follow the process for signing in from the Log In to Hulu on a Computer or a TV   section. You can sign up for a Hulu subscription directly from Xfinity Flex and Xfinity X1! Existing Hulu subscribers should choose   Log in   after launching the app.  Sign Up for Hulu in Flex or X1 Launch the Hulu app from the Apps menu in Flex or X1, or by saying “Hulu” into your Xfinity Voice Remote.   A Hulu screen will appear while the app loads.   You’ll see buttons to   Log In   or   Start Your Free Trial. Choose   Start Your Free Trial   to view the two available subscription plans.   Two subscription plans are available through the Hulu app on Flex – Hulu's ad-supported plan for $5.99 per month or Hulu (No Ads) for $11.99 per month.   Choose   Continue   once you choose the plan you want, then you’ll be asked to create your account. Select   Email   and you’ll have the option to sign up with an existing email or enter a new one.   Once you’ve created your account, you’ll be shown the details of the plan you picked, and you can choose   Subscribe   or   Cancel.   You’ll need to enter your   Purchase PIN   if you have one. Then you’ll receive confirmation that you’ve successfully signed up for Hulu.   You can now begin enjoying your Hulu subscription and can customize your plan by following the onscreen prompts.     Sign Up When Choosing a Movie or TV Episode in Flex or X1 Choose a movie or TV episode from the Flex Episode Guide. Choose   Watch Options.   Select   Hulu Sign-In/Sign-Up.   Follow the same steps outlined in Sign Up for the Hulu App .     Frequently Asked Questions Why can’t I access the Hulu app on my X1 TV Box? If you don’t see Hulu content on your TV Box, please verify that you: Have a compatible X1 TV Box (RNG150 and Pace XG1v1 devices aren’t supported). Have Xfinity Internet services (any level). I don’t have Xfinity TV but I have Xfinity Internet. Can I access the Hulu app? Yes, but only if you have an  Xfinity Flex  device, too. Customers can access Hulu on a variety of non-Xfinity devices as well. Information on supported devices is available at  hulu.com . How do I manage my Hulu subscription? You can  see and cancel your Hulu subscription right from your TV Box  if you signed up for Hulu through Xfinity. The ability to  upgrade and downgrade  your Hulu subscription from your TV Box is also becoming available. Do I need to register or sign in to use Hulu? Yes, you can use your existing Hulu credentials to sign in to the Hulu app on Flex or X1. Select  Log in  once you launch the Hulu app on your TV Box. How much does Hulu cost? Aside from the prices for your Xfinity services, you can subscribe to one of two different Hulu plans, from the Hulu app on X1 and Flex: Hulu’s ad-supported plan for $5.99 per month or Hulu (No Ads) for $11.99 per month, to gain access to Hulu’s on-demand streaming library. Can I access Hulu + Live TV on X1 or Flex? No, the Hulu + Live TV service isn’t available on Xfinity devices. Only Hulu’s Video On Demand library is available. Customers who purchased Hulu + Live TV directly from Hulu won’t be able to access Live TV or their Hulu DVR recordings on the Hulu app on Flex and X1. I forgot my Hulu username or password. How do I find my username or reset my password? Please visit  Hulu’s Help Center  to recover your Hulu username or reset your password. Is Hulu in HD? Yes, select titles in Hulu’s library content are available to stream at 1080p or 720p. Is Hulu in 4K? No, Hulu’s 4K library is not available on X1 and Flex currently. Does watching Hulu count against my monthly Internet data usage? Yes, Hulu content is streamed from the Internet, and will count against your monthly data usage. How do I cancel my Hulu subscription billed by Xfinity? Customers who signed up for a Hulu subscription through X1 or Flex can cancel it through the  Apps & Subscriptions Management menu in X1 or Flex . To get there, visit  Apps & Subscriptions  under the  Settings   menu of X1 or Flex. Or say “Manage Hulu” into your Xfinity Voice Remote. How do I block access to Hulu on Flex or X1? There are two ways you can set parental controls for the Hulu app: Lock TV-MA content under   Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the app. You can block access to the Hulu app using an   Application Lock.   How do I cancel my Hulu subscription? If your Hulu subscription appears on your Xfinity bill, go to the  Apps & Subscriptions Management  menu on your Xfinity Flex Streaming TV Box or Xfinity X1 TV Box. Find it under  Apps & Subscriptions  in Flex  Settings . You can also find it by saying “Manage Hulu” into your Xfinity Voice Remote. Once there, select  Unsubscribe  and follow the onscreen prompts. If you have issues accessing this menu, please  contact us . If your Hulu subscription isn’t billed by Xfinity, please visit  hulu.com/account . How do I view the status of my Hulu subscription? If your Hulu subscription appears on your Xfinity bill, go to the  Apps & Subscriptions Management  menu on your Xfinity Flex Streaming TV Box or Xfinity X1 TV Box. Find it under  Apps & Subscriptions  in Flex  Settings . You can also find it by saying “Manage Hulu” into your Voice Remote. Once there, you can find the details of your Hulu plan on the left-hand side of the menu. If you have issues accessing this menu, please  contact us . If your Hulu subscription isn’t billed by Xfinity, visit  hulu.com/account  to view your subscription details. I signed up for Hulu through Flex or X1, but I forgot my username or password. How do I find my username or reset my password? Please see  this article  on Hulu's Help Center for more information on resetting your password and recovering your email address. What will happen to my Hulu account if I cancel my Xfinity service? If you cancel your Xfinity service, you’ll still have access to Hulu until the end of your current Hulu billing cycle. Your Hulu subscription will not automatically renew after that. You can resubscribe at any time by visiting  hulu.com .       Additional Resources: https://www.xfinity.com/support/articles/hulu-app-overview https://www.xfinity.com/support/articles/hulu-app-signup https://www.xfinity.com/support/articles/manage-hulu-subscription https://www.xfinity.com/support/articles/hulu-app-faqs https://www.xfinity.com/hub/tv-video/hulu-on-xfinity
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The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.
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This article explains iHeartRadio on Xfinity X1
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X1 Overview and User Guide Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens. With X1, you experience TV and Internet together like never before with advanced search, personalized recommendations, apps at home and on the go and the fastest in-home WiFi for all rooms, all devices, all the time.   Voice Remote You can control almost all aspects of your TV with the X1 Voice Remote. For a quick list of phrases you can use with your remote, see our Voice Command Tips.   X1 Apps on Your TV Open Netflix, Pandora, YouTube and more through your TV using X1 Apps.   Availability X1 is available to customers with Xfinity TV and Xfinity Internet service who have Digital Starter or Extra TV packages and Performance Internet service or above. Pricing is subject to change. Contact us for more information. **Note**: Digital Starter and Extra packages aren't available for sale in all markets.   X1 Quick Start and User Guides Already have X1? Please download the X1 Self-Installation Quick Start Guide or the full User Guide (available in English and Spanish.)   Additional Information For additional information please visit the X1 Portal.             Additional Resources: https://www.xfinity.com/support/articles/xfinity-tv-on-the-x1-platform https://www.youtube.com/watch?v=4o-KPNFP9cY https://www.youtube.com/watch?v=kJgJOc8etQ8&feature=youtu.be https://www.youtube.com/watch?v=bk3w8sAbMY8
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How to get local Xfinity Channel Lineup and what are the “New Channels" 1000-1999
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This article explains how to access the Netflix app on your Xfinity X1 TV box and how to verify TV box compatibility
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This article provides details on how to program your Xfinity non-X1 TV remote
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For more information and frequently asked questions about CableCARDs, learn   about CableCARDs. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about   obtaining a CableCARD. CableCARD Self-Install Setup Instructions To complete activation, the CableCARD will need to be paired to your new device. In order to pair the CableCARD to your device and activate Xfinity TV services, you will need the following information: Device Host ID (for both Cisco and Motorola cards) Device Data ID (for Motorola cards only) You may also need to verify: CableCARD Serial Number CableCARD Unit Address (for Motorola cards only) CableCARD MAC Address (for Cisco cards only)   If you are pairing your CableCARD to a TiVo, see the   CableCARDs Self Install Setup Instructions - TiVo   for specific pairing instructions. For Ceton InfiniTV, please refer to the device's manual or instructional guide. For all other devices, follow these steps to pair the CableCARD to your device and activate Xfinity TV services: Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   Cable   input on your device, which is usually located on the back of the device. Write down the CableCARD serial number that is printed on the CableCARD label. Motorola serial numbers begin with   MA   or   MT, and Cisco serial numbers begin with   PK. Note:   You must use the proper CableCARD type for your cable TV market. (i.e., You live in a Motorola market or a Cisco market. Call Comcast’s CableCARD department at 1-877-405-2298 to confirm.) Insert the CableCARD into the CableCARD slot located on your device. Each retail CableCARD device has its own setup process. Please consult your device's User Manual/Guide or the manufacturer's website to find the steps to access your device's   CableCARD Pairing   or   Host ID   screen. Write down the following numbers from the   CableCARD Pairing or Host ID   screen: Host ID (13 digits) Data (11 digits - Motorola cards only) Unit Address (13 digits - if displayed)   To activate your Xfinity TV services, go to   www.xfinity.com/activatecablecard. You will need your account number, the phone number on your account and the numbers from Step 5. If you need assistance, call 1-877-405-2298 and request CableCARD Activation. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, proceed with the completion of your device's pairing process, as described in the User Manual/Guide or manufacturer's website. After exiting the   CableCARD Pairing/Host ID   screen, confirm that you are receiving all channels to which you currently subscribe. Channel activation may take up to 45 minutes. If you do not see all of the channels to which you currently subscribe to after 45 minutes, contact 1-877-405-2298 and request CableCARD Repair.     CableCARD Self-Install Setup Instructions - TiVo Set up your TiVo by following the instructions on your TiVo's   Start Here   poster. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   CABLE IN   connection on the back of your TiVo. Write down the CableCARD serial number that is printed on the CableCARD label. Note:   You must use the proper CableCARD type for your cable TV market. (i.e., You live in a Motorola market or a Cisco market. Call Comcast’s CableCARD department at 1-877-405-2298 to confirm.) Insert the card, then plug in the TiVo to the power source. Once the TiVo powers up, you will see a   Welcome Screen. The TiVo Guided setup will then begin. Begin the TiVo on-screen   Guided Setup. Follow the Guided Setup instructions. Once you arrive at the   CableCARD Decoder   screen, select   CableCARD Installation   or   Options for Installers. Then select   CableCARD Menu. Then select the   CableCARD Pairing   or   Host ID   screen. Write down the following numbers from the   CableCARD Pairing   or   Host ID   screen: Host ID (13 digits) Data (11 digits - Motorola cards only) Unit Address (13 digits, if displayed)   To activate your Xfinity TV services, go to   www.xfinity.com/activatecablecard. You will need your account number, the phone number on your account and the numbers from Step 7. If you need assistance, call 1-877-405-2298 and request CableCARD activation. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, proceed to Step 10. Press   CLEAR   to exit the   CableCARD Pairing   or   Host ID   screen and return to the   CableCARD Decoder   screen. Proceed with completing of the Guided Setup by selecting   Continue Guided Setup   on the   CableCARD Decoder   screen. The Guided Setup will help your verify that you're receiving all of the channels to which you have subscribed. For a list of channels, please login to your account at   www.xfinity.com, or download the Xfinity My Account app. Channel activation may take up to 45 minutes. If you subscribe to HD programming and/or premium channels, ensure that you are receiving these channels. If you have Xfinity TV service that includes Xfinity On Demand and you have a TiVo Roamio (all models), TiVo Premiere (all models) or TiVo BOLT (all models), you should also verify you can access your Xfinity On Demand service through the Xfinity app provided by TiVo in the Apps Menu. (Restrictions may apply.) Complete the Guided Setup and you're finished! Notes: If after Guided Setup you have waited 45 minutes and still do not see all of the channels to which you currently subscribe, call 1-877-405-2298 to request CableCARD repair. If you need to return to the   CableCARD Setup   screen for any reason: Select   Messages & Settings   from the   TiVo Central   screen. Select   Settings. Select   Remote, CableCARD & Devices. Select   CableCARD Decoder. Select   CableCARD Installation/Options for Installers. Select   CableCARD Menu. For a Motorola card, select   CableCARD Pairing. For a Cisco card, select   CableCARD Diagnostic Screen.       Additional Resources: https://www.xfinity.com/support/articles/about-cablecards https://www.xfinity.com/support/articles/how-to-get-a-cablecard https://www.xfinity.com/support/articles/pair-activate-cablecard  
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  Movies Anywhere, developed by Disney, allows digital movie purchases made across a variety of retailers to be viewed in a single shared playback service. Current retailers include iTunes, Google Play, Microsoft, Vudu, FandangoNOW, Amazon, and Xfinity. The Movies Anywhere integration with Xfinity allows purchases from Xfinity TV boxes and the Xfinity Stream app or website to be played using the Movies Anywhere service, as well as allows purchases made on connected participating retailer sites to be played on X1, non X1 and the Stream app or web portal. Create and Link a Movies Anywhere Account Web Browser Navigate to the   Movies Anywhere   homepage in your Internet browser. Select the   Get Started   button at the top right of the screen and follow the on-screen prompts. Once you have registered a Movies Anywhere account, navigate to the   Account Linking   page and follow the on-screen prompts to connect your Xfinity account. Repeat the steps to connect other retailer accounts for which you have purchases you want to include in your movie library.     Mobile Device On the Movies Anywhere app, navigate to   More > New here? Create account   and follow the on-screen prompts. On the Movies Anywhere app, navigate to   More > Manage Retailers   and follow the on-screen prompts to connect your Xfinity account. Repeat the steps to connect other retailer accounts for which you have purchases you want to include in your movie library. Note:   If you change your Xfinity password at any point, you will need to re-link your Movies Anywhere account.     X1 Device Say “Movies Anywhere” into your X1 voice remote to visit the Movies Anywhere destination page, then select   Watch a Demo.   While the demo video is playing, select   Send to mobile. Enter your mobile phone number and select   Send text. Note:   Standard text messaging rates will apply.   Click the link send to your mobile device to the Movies Anywhere page, where you can follow the account linking instructions above.     Access Your Purchases Xfinity X1 TV Boxes Purchases will appear under   Menu > Saved > Purchases. Xfinity Non-X1 TV Boxes Purchases will appear from the   Xfinity On Demand   menu. Xfinity Stream app or Web Portal Purchases will appear under   Saved > Purchases.         General Frequently Asked Questions What movies are eligible for Movies Anywhere? Movies Anywhere supports content from Disney, Sony Pictures, Twentieth Century Fox, Universal, and Warner Bros. Movies from studios currently not participating will not flow into your Xfinity-linked Movies Anywhere account. To check eligibility, visit the Movies Anywhere.com help page to see a list of included movies and use the magnifying glass search feature to look for eligible titles. Please note that some movies extras purchased on your Xfinity account may not be eligible for Movies Anywhere. Can I link TV episodes or rented movies using Movies Anywhere? Currently, only the transfer and playback of eligible movie purchases are supported by Movies Anywhere. How soon will I see a movie I bought on Xfinity in Movies Anywhere? Movie purchases are typically available in the Movies Anywhere service as soon as the purchase is completed. Are 3D or 4K UHD movies supported? The Movies Anywhere service does not currently support playback of these video formats but will redeem, import, store and transfer 4K rights to any connected retailers. When Movies Anywhere receives a 4K UHD entitlement, it will play it in HD on Xfinity. Note: Digital copy codes of 4K UHD films can flow from the Movies Anywhere code redemption service to the retailer accounts you connect, some of which support 4K UHD. Please contact the retailer directly for more details. If I change my Xfinity password, will I need to re-link my Movies Anywhere account? Yes. If I disconnect my Xfinity account from Movies Anywhere, do the movies that previously came into my Xfinity library from Movies Anywhere stay in my account? Yes, your movies would remain in the Movies Anywhere library, available for playback on X1, non X1 and the Stream app, even if you disconnect your Xfinity account. Can I link multiple Xfinity accounts to Movies Anywhere? No, you can only link one Xfinity account to one Movies Anywhere account. Please note the account sharing restriction in which there is a 180-day waiting period to re-link Xfinity and other retailer account to the Movies Anywhere service. What accessibility features are available with Movies Anywhere? Any accessibility features that are part of Xfinity are available for movies from the Movies Anywhere platform.   Does it cost anything to use Movies Anywhere? Aside from the purchase price of the movie, there are no additional charges for accessing the Movies Anywhere service through Xfinity.     Troubleshooting FAQs I don’t see a movie I bought on Xfinity in Movies Anywhere. To check if a movie is eligible to participate in the Movies Anywhere service, click the magnifying glass search icon on the upper right side of the Movies Anywhere home screen. If the movie does not appear in search results, it is currently ineligible for inclusion in your Movies Anywhere movie library. Go to the   Account Linking page on Movies Anywhere   site or   More > Manage Retailers   to verify that your retailer accounts are connected to the Movies Anywhere service. If the movie is eligible for inclusion, your retailer accounts are connected, and you still don’t see the movie in your Movies Anywhere library, please contact   Xfinity customer care   for assistance. I don’t see a movie I bought from another retailer in Movies Anywhere. Please contact  Movies Anywhere customer care  for assistance. I forgot my password or Xfinity ID. Xfinity's Help Center can help you find or  reset your username . The Help Center also has options for  resetting your password . Why can’t I access Movies Anywhere after moving my Comcast service to a new address? If you can’t access Movies Anywhere after a move, you may need to unlink/re-link your account. If you’re still under the 180 day re-linking restriction, contact Movies Anywhere support at (833) 466-8438 and explain that you have recently moved your service. Why am I unable to sign in to the Movies Anywhere service? If you are unable to sign in to the service after you have entered your correct username and password, visit the  Movies Anywhere Help Center  for instructions on how to recover your account. Once your account is recovered, you will be able to sign in as usual.   Additional Resources:  https://www.xfinity.com/support/articles/moviesanywhere https://www.xfinity.com/support/articles/moviesanywhere-faqs https://www.xfinity.com/hub/tv-video/movies-anywhere-comes-to-xfinity
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  Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes. Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR.  For larger images of more information, please message me.   Below is the Samsung XG2, manufacturer model number (on the bottom of the unit) is SX022ANM   Below is the Samsung RNG-150N, manufacturer model number SR150BNM   Below is the Pacxe XG2, manufacturer model number PX022ANM. Please note, the target is small and will appear as a tiny triangle centered just below the face of the unit.   Below is the Pace XG1, manufacturer model number PX001ANM   Below is the the Pace RNG-150N, manufacturer number PR150BNM   Below is the Pace Xi3, Manufacturer model number PX032ANI.   Below is the Pace XiD, Manufacturer model number PXD01ANI .   Below is the Cisco XiD, manufacturer model number CXD01ANI     A few more important notes to remember regarding IR usage. First, all X1 boxes use the same IR codes. So, if you change from one X1 box to a different model X1 box, you will not need to change any IR codes in your third party remotes. Some boxes have different sensitivity concerns with the IR signal, but the codes are the same. Usually, you can adjust the sensitivity gain via your third pary control processor.    Second, you cannot use Legacy Box IR codes with X1 boxes. They will not work. The same goes for the reverse; X1 codes will not work with Legacy products.   Lastly, not all Legacy product IR codes will work across different Legacy products. Many will, but some will not.     Additional Resources: Find out how to hide your TV Box or TV Adapter and still use your remote with an IR Extender or IR Receiver: https://www.xfinity.com/support/articles/using-your-remote-control-with-an-ir-extender
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In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. 
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3D programming on Xfinity X1
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If you have SEC Network as a part of your current level of service (meaning you can see the SEC Network on your channel lineup), then you also have access to SEC Alternate channels online and on your mobile device. This article explains how to find those channels.
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What is the Xfinity X1 Xi5 box and how does it work?
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  Xfinity Flex brings you what you love, all in one place - your TV! And now, you’re eligible for Flex if you have Xfinity Internet, even if you don’t have Xfinity TV service. With Xfinity Flex, you’ll be able to stream more than 10,000 free movies and shows, access premium subscriptions like Netflix, Amazon Prime Video, HBO and Showtime, and rent or purchase top movies and shows - all without switching apps or inputs, and with one-stop search and control thanks to our award-winning Voice Remote. Flex customers can also access their music choices, like Pandora, iHeartRadio and Amazon Music. Certain Xfinity features are also available if you’re using Flex with an xFi Gateway, like pausing WiFi and setting parental controls through xFi. To use Xfinity Flex, you'll need an Xfinity Flex streaming TV Box.  The first Xfinity Flex streaming TV Box (a 4K-enabled box) is included  with your Internet service. Each additional box is just $5/month. If you'd like to cancel your service for any reason, you’ll need to return your Box. To get Xfinity Flex, go to  xfinity.com/flex  and select  Get Flex . You can also get Flex by calling 1-800-xfinity or visiting a retail store.         Eligibility Requirements To qualify for Xfinity Flex, you'll need: Xfinity Internet TV with an available HDMI port Please note: You can have a maximum of   three   streaming TV Boxes on one account. You must return your Xfinity Flex streaming TV Boxes upon the end of your Flex service. If you're an Xfinity TV customer, you aren’t eligible for Flex. Internet Essentials, Prepaid Internet and Bulk customers aren’t eligible at this time. Features Watch top apps like   Netflix,   Amazon Prime Video,   YouTube,   HBO,   Showtime   and more. Stream over 10,000 free movies and TV shows. Includes the award-winning Voice Remote. 4K HDR-capable. Rent and purchase top movies and shows. It's easy to add or remove services. Listen to music with   Pandora,   Amazon Music,   iHeartRadio   and more. Subscribe to Video On Demand channels like   Dog TV,   Stingray Karaoke,   Lifetime Movie Club   and more. No long-term commitment. Cancel anytime. Easy to set up. Simply plug it in and connect to your Xfinity Internet. Installation You can get Xfinity Flex shipped directly to your home or by picking up your equipment at a local Xfinity Store. If you pick up at a store, you should receive an Xi6 TV Box and an XR15 Voice Remote as part of your Flex order. Just follow the instructions in the Self-Install Kit and you'll be up and running in no time. You'll need the phone number associated with your account when you  activate the device , so have that handy. If you’re renting a Gateway, it’ll automatically connect during the activation process for the TV Box. If you’re using an  eligible modem  that you purchased, you’ll be prompted to set up WiFi manually during activation. As you activate your Xfinity Flex streaming TV Box, watch for tips and tricks to help you get the most of your experience, like how to easily find content or how to set up xFi if you’ve got an xFi Gateway. Self-Install Kit Equipment Xfinity Flex can be installed by Self-Install Kit, which includes: Flex streaming TV Box Xfinity Voice Remote Power cable HDMI cable     Activation Process Activate your Xfinity Internet. If you rent an Xfinity Gateway, the easiest way to activate it is to use the Xfinity xFi app. If you bought your own device or don’t want to use the Xfinity xFi app, you can complete activation by visiting   xfinity.com/activate. See step-by-step instructions on   Activating Your Xfinity Internet Service. Before setting up Xfinity Flex, make sure you can connect to your home Xfinity Internet network (either WiFi or wired with Ethernet cable) through a desktop or mobile device. Connect the HDMI cable from your TV to the TV Box. Turn on your TV and choose the correct HDMI input. Plug the power adapter into an electrical outlet and connect the other end to the USB-C port on the box. Once the power indicator lights up, you’re ready to go! Only use the supplied power adapter, and avoid outlets controlled by dimmers. Remove the plastic tab from the back of the remote, aim it toward the box and wait for on-screen instructions.   Power on the device.   Select your language.   If you have an Xfinity Gateway, your device will try to automatically connect to your WiFi. If you'd like to set up your connection manually, press the   Info   (i) button on your Xfinity Remote.   If your box can’t connect automatically, you can manually connect using one of three options:   Enter your WiFi network password.   Use WiFi Protected Setup (WPS) pairing.   Use an Ethernet cable.   Enter the last four digits of the phone number listed on your Xfinity account.   Create or choose a name for your TV Box.   Your device will automatically optimize for sound and HD video.   Set up your Voice Remote.   At this point in the activation process, if your Internet connection hasn't been fully established, you may be asked to connect to WiFi. Please refer to   step eight   for instructions on how to connect to your network.   Scroll through Flex Tips & Tricks using the   left   and   right arrow buttons   on your remote to read through the tutorial. Click   Let’s Get Started   once you’re ready to start using your Xfinity Flex TV Box.   Your Flex TV Box is now ready to use! Activation Troubleshooting If you're having trouble activating your Flex streaming TV box, the most common solution is to restart it by reconnecting your USB-C power cord and HDMI cable to both the box and TV. Make sure you’re connected to the Internet. Restarting your modem can fix many common Internet-related issues. You can also try to connect with a wired Ethernet cable to check if the issue is with your WiFi connection. If you're having network connection issues or need to reestablish your network connection, you can press the   WPS button   (two arrows icon) on the bottom of the TV Box. Until you're able to complete your Voice Remote pairing, make sure you point your remote directly towards the front of the TV Box. If you come across an error screen and you can't fix the issue on your own, please mention the error code on the bottom-right corner of your TV screen when   talking with us.     Frequently Asked Questions How do I get Xfinity Flex? The easiest way to get Xfinity Flex is by visiting  xfinity.com/flex  and selecting  Get Flex . You can also order Xfinity Flex by calling 1-800-xfinity or visiting an Xfinity Store. The Xfinity Flex TV Box is owned by Comcast and leased to you month-to-month. The first Xfinity Flex TV Box is included with your Internet service and is 4K UHD-ready. Each additional box is currently $5 per month. How do I set up Xfinity Flex? Plug the Xfinity Flex streaming TV Box into a TV and follow the prompts to activate and connect it to the Internet. See the  Flex Activation Process . Do I need an Xfinity xFi Gateway to get Flex or can I use my own modem? ? We recommend using an xFi Gateway to use features like our  Xfinity xFi  digital dashboard right on your TV, but you can choose to use your own modem instead. What can I expect after I order Xfinity Flex? You should get your Xfinity Flex streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account, so have that handy. Learn more about how to  activate your Xfinity Flex streaming TV Box . Where do I find content on Xfinity Flex? You’ll be prompted to connect your favorite apps like Netflix and Amazon as soon as you activate Xfinity Flex. You can also use your voice to find things like “HBO,” “YouTube,” and “Free Movies.” What content is on Xfinity Flex? Xfinity Flex allows users to access Netflix, YouTube, Amazon Prime Video, Starz and HBO, plus thousands of free movies and TV shows. New content is being added daily. Can I watch live TV? Broadcast TV (e.g., NBC, CBS, ABC and Fox) and cable networks (e.g., CNN, ESPN and HGTV) are not included with Xfinity Flex. If you'd like to watch live TV and gain access to Cloud DVR to record shows, as well as an On Demand library with over 100,000 movies and shows, then Xfinity X1 is the best service for you. Can I use a DVR? No, DVR service isn't available with Xfinity Flex. If you're interested in DVR service to record your favorite live shows and movies, we recommend an Xfinity TV package with X1. Can I buy movies and TV series? Yes. You can find your  Purchases  on the Flex home screen or by saying “Purchases” into your Voice Remote. I have a 4K TV. Does Xfinity Flex support 4K UHD streaming? Yes! The Xfinity Flex streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube and Netflix currently, and more content will be added in the future. You need to have a 4K-compatible TV as well as, in some cases like Netflix, a 4K subscription. I currently subscribe to Netflix. Can I keep watching on Xfinity Flex using my existing login information? Yes. You'll be asked to sign in once you open the Netflix app on Xfinity Flex. I currently subscribe to HBO, Cinemax, Showtime, Starz and/or Epix online. Can I continue watching on Xfinity Flex using my existing credentials? No, you'll need to cancel your existing subscription and purchase these services through Comcast in order to access them on your Xfinity Flex device. If I cancel Xfinity Flex, will I lose my Internet service? No, canceling Xfinity Flex will have no effect on your Xfinity Internet service. However, you're required to return your Flex TV Box. How does xFi work with Xfinity Flex? Control your Xfinity xFi service on Xfinity Flex - know what devices are online and pause WiFi access during family time. Xfinity Flex automatically connects to the Internet using xFi. Does all my Xfinity Flex content, including content from Comcast/NBCUniversal and my Xfinity Home Camera feeds, count against my broadband usage? Xfinity Flex is an Internet-only service, meaning  all   usage on Xfinity Flex is streamed over the Internet. Video (including from Comcast and NBCUniversal), music, web cameras and the Xfinity Flex guide itself - all of these will count toward your Internet usage. You can check your data usage in the  Account   section on Xfinity Flex. Why should I subscribe to Xfinity Flex? Xfinity Flex offers access to top streaming services, free movies and TV shows on demand, access to the award-winning Voice Remote, home automation capabilities and more. Plus, your first Xfinity Flex device is included with your Xfinity Internet, and any additional devices are only $5 each. I have a Roku/Fire TV/Smart TV. Why should I get Xfinity Flex? Xfinity Flex is a 4K-capable device that allows you to search your entire entertainment library with the award-winning Voice Remote, without switching apps or inputs. You can control your Xfinity xFi service to know what devices are online and pause WiFi access during family time - plus, you can access 24/7 customer service if you ever need it. How is Xfinity Flex different from X1? Xfinity Flex is for streaming-only customers not interested in "cable TV," allowing for a new way to stream apps in one place and providing flexibility, control and value. If you're interested in the top live broadcast and cable networks, a Cloud DVR to record shows, an On Demand library with over 100,000 choices, the X1 Sports App for scores and live games from all the major sports leagues and 200+ live channels to go in the Stream app, Xfinity X1 is the best choice for you - the premium home entertainment experience. Can I use the Xfinity Stream app with Xfinity Flex? Yes, you can watch purchased and/or rented content and premium subscriptions when you log into the Xfinity Stream app with your Xfinity ID and password. I am an X1 customer and I want Flex for a spare room. How do I get that extra device? Xfinity Flex won't work in your home if you already have X1, but we can give you another X1 box for your spare room. How do I return my Flex equipment? Go to  xfinity.com/returns , and you’ll see a list of all the Xfinity equipment on your account. Select your Flex box, and then you’ll be given two return options: Print a free UPS return label; then pack it in the original shipping box (if you still have it) and ship it to us. Bring it to a local Xfinity Store, where it will be taken off your account immediately.     For additional information on Xfinity Flex see here:  https://www.xfinity.com/learn/flex https://www.xfinity.com/support/articles/xfinity-flex-overview https://www.xfinity.com/support/articles/flex-activation-process https://www.xfinity.com/support/articles/xfinity-flex-faqs
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The Xfinity TV Partner app will enable TV  manufacturers to allow consumers to watch Xfinity TV cable service on their devices without the need for a leased set-top box.
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Question   The light on my X1 box keeps flashing. What does this mean?   Answer   Below you will find a list of our X1 boxes and what the lights mean. *Note**:   Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light. RNG150 and XG1 TV Boxes Device Status Power Light/LED Activity Power save mode Off Loading/rebooting Power light solid; LEDs blinking Steady/no activity Power light solid Remote control activity Green LED flashes when button pressed Recording in progress Red LED solid     Xi3, Xi4, XiD and XG2 TV Boxes Device Status Power Light Power save mode Off Loading/rebooting Slow blinking Steady/no activity Solid Remote control activity Flaring     The "Loading/Rebooting"  status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide     If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here:  https://www.xfinity.com/support/service-center-locations/ ) or we can help you replace it by posting your request here:  https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ     Learn how to use the Xfinity X1 On-Screen Guide to change the brightness of the   Power   button and time display lights on the front of your X1 TV Box. Device Lights To access   Device Settings: Using the remote, press the   xfinity   button. Use the   left arrow   or   right arrow   button to highlight   Settings   (the gear icon) and press   OK. Note:   If your remote does not have an   OK   button, press the raised button in the center of the directional pad.   Use the down arrow button to highlight   Device Settings   and press   OK.   Use the   down arrow   button to highlight   Device Lights   and press   OK. Select   Power Light Brightness   and press   OK.   Use the   left arrow   or   right arrow   button to select the brightness level you want, then pressOK.   Press   Exit   to finish.       To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3236601     Additional Resources: What the LED Lights on Your X1 TV Box Mean Set the Brightness on Your X1 TV Box
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This article explains how do I turn on/off closed captioning on my all Xfinity TV boxes?
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***Created by our Community***        I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated, [seemingly] without doing anything at all on my end.   By random chance, I had read, in a different forum, that the "D" button on the XR2 remote control for the RNG 150N cable box changes the Default Audio Track (so you don't have to press the red Xfinity Menu button to access the Main Menu).   It seems that since the "D" button is placed closely above the number "3" button, it is relatively easy to inadvertently/accidentally press that when pressing the number "3" button and hence the box would appear to be changing the Default Audio Track and activating the Video Descriptive Service mode.   Of course, simply pressing the "D" button again turns off the Descriptive Video Service mode and returns the Default Audio Track to English.  Case of the RNG 150N and XR2 Remotes with a mind of its own SOLVED! 
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