Community Forum

TV

Top Contributors
Sort by:
Question   Can I buy my own DVR or cable box?   Answer   Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States.  Below are a list of a few of the models of "purchasable equipment" that Comcast supports:   Company Model # ADB DMX-CT1 Diego, Inc HDDMR7000 Mitsubishi HD-6000 Mitsubishi HD-4001 Motorola HDT300 Samsung GX-SM530CF Sony DHG-HDD 250 Tivo TCD652160 Tivo TCD648250B Tivo TCD658000 Tivo TCD748000 Tivo TCD746320 Tivo TCDA90000 Tivo TCD750500 Tivo TCD848000 Tivo TCD840300 Tivo TCD758250 Tivo TCD846500     Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.   Will I be charged to use a CableCARD? The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.   Will I receive an equipment credit if I use my own CableCARD-compatible retail device? If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an XFINITY TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device on your account. To learn more, see our Customer Owned Equipment Policy. http://www.xfinity.com/equipmentpolicy     Some additional detailed information can be found at the links below:   http://customer.comcast.com/help-and-support/cable-tv/about-cablecards/   https://customer.xfinity.com/help-and-support/cable-tv/how-to-get-a-cablecard     Question   What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?   Answer   Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card). However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company. If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.     **NOTE**: The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned.       Question   Can I buy used Comcast TV Boxes?     Answer   Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to consumers ("Off-Market TV Boxes"). If you have purchased your own Off-Market TV Box from a reseller, please take the time to acquaint yourself with the requirements of "Qualifying Equipment" pursuant to Comcast's Customer Owned Equipment Policy. Comcast will support such devices only if they comply with the requirements set forth in that policy. You may contact us with questions or to find out if your new device meets the requirements of "Qualifying Equipment." In addition, please ask the reseller who sold you your device for instructions for activation and troubleshooting problems. Please be aware, not all models are supported in every location. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. Note: These Off-Market TV Boxes available from resellers are different from retail CableCARD-compatible devices like TiVo that are specifically developed for consumers, and from retail streaming devices such as Roku and Samsung Smart TVs that are compatible for use with the Xfinity Stream app as part of the Xfinity TV Partner Device Program. For more information, please see FAQs about CableCARDs and Xfinity Stream for Xfinity TV Partner Devices.     Additional Service Information Please also note the following service-related information for customer-owned Off-Market TV Boxes: HD Service:   If your Off-Market TV Box is HD-compatible, you would like HD service, and your Xfinity TV subscription does not include HD service, a charge for HD Technology* may apply. HD DVR Service:   If your Off-Market TV Box is DVR-capable, and you would like DVR service, and your Xfinity TV subscription does not include DVR service, charges for DVR Service* and HD Technology* will apply (Note:   Comcast DVR service is only available to HD customers). Service to Additional TVs:   To the extent that you use your Off-Market TV Box on secondary outlets, you will be responsible for the applicable Service to Additional TV Fee.* Customer-Owned Equipment Credit:   If you use your Off-Market TV Box and have no rented Xfinity TV Box from Comcast, you will receive a Customer Owned Equipment credit in those cases where the price to rent an Xfinity TV Box is included in your package price. Where Comcast rented equipment is offered and charged a-la-carte and not included in the package price, or where you are using an Off-Market TV Box as an additional outlet. You will not receive a credit; instead you simply will not be charged a rental fee when you use a customer-owned TV Box in place of a rented Xfinity TV Box. Activation Process for CableCARD-Compatible Devices:   As set forth in the   Customer Owned Equipment Policy, CableCARD activation for customer-owned TV Boxes requires verification that the device has not been stolen from Comcast. Such verification can take up to several days. * Note:  These fees also apply to customers using our rented Xfinity TV Boxes.
View full article
The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.
View full article
This article explains iHeartRadio on Xfinity X1
View full article
X1 Activation Process Overview This document outlines important steps of the activation process for XFINITY X1. These steps apply for all X1 devices received via Self Installation Kit; this installation option is available in select markets only.   Choose Language Preference You can select your preferred language at the beginning of activation (English or Spanish). Once your language has been selected, all the remaining activation screens will be presented in that language. Your On-Screen Guide and menus will also appear in the language you select here. Note: If you choose the wrong language by mistake, you can exit the activation process by pressing and holding the power button on the front of the TV Box for 10 seconds to restart.   X1 Activation Start-Up Screens The boot screen displays while the TV Box powers up: While the Welcome screen is displayed, the TV Box is connecting to Cloud services that include the activation application.   Mandatory Firmware Download Screens For X1 TV Boxes that have older firmware versions, you may see a screen that reads, "Your TV Box is busy with a mandatory update," along with a countdown timer. When you see this screen, please allow time for the TV Box to complete this activity. The TV Box will reboot automatically when the download completes. Then, you will be taken to the Activation Process. If the TV Box is unable to complete the download, you will see a message which reads, "Give us a call. We've run into a problem. Sorry about that. Please call your service provider to get this taken care of right away." If this happens, please contact us.   Activation Process During registration, the TV Box will require that you either enter your account number and phone number, or just the last four digits of your phone number. Use the number keys on the remote control to enter this information. You will automatically be taken to the next step of the set-up process once the numbers are validated. (Note: If you select, "I don't recognize this number," you will be asked to enter additional information to validate your account.)   If your credentials are not valid, an error message will be displayed that indicates: "We didn't find a match for that account or phone number. Please check that you have the correct information and try entering it again." Confirm your correct account number and home phone number and enter the information again.   After entering the account information use the up arrow button or down arrow button on your remote to choose a device name. On the screen that reads "Give your TV a name. Create a custom name or choose from a preset name to easily identify this TV," highlight a name and press the OK button, or highlight the Custom option and follow the instructions on the screen to create a custom name.   For some accounts, X1 service will activate quickly and will tune directly to live TV programming; however, the download and verification of subscription information may take up to 10 minutes. The following messages will be displayed to inform you that the activation process is still ongoing: "Getting pumped? So are we. We just need a few minutes to update your account info. Please don't unplug or restart your TV Box."   "Double-checking your system. Just another minute while we check your signal strength. Please don't unplug or restart your TV Box."   "Your entertainment is coming right up. Preparing your local channel lineup now. Please don't unplug or restart your TV Box."   "Sorry this is taking a little extra time. We'll have you up and running in just a few more minutes. Please don't unplug or restart your TV Box."   Once activation is complete, the TV will tune directly to live TV programming.   Other Scenarios Using the Boot Up and Welcome Screens In certain scenarios (e.g., after a power outage), you may encounter the Boot Up, Welcome and Connecting to Live TV screens again. A One moment please notification appears when live TV is displayed and you attempt to use the remote control, but the On-Screen Guide has not yet fully loaded.    
View full article
In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. 
View full article
This article explains our new MLB Extra Innings Out of Market HD Beta feature. XFINITY X1 customers with an MLB Extra Innings subscription and an XFINITY TV package that includes HD service will now be able to watch all games in HD!
View full article
How to find/request a specific television channel on your Xfinity TV?
View full article
What is the Xfinity Easy Pair App for X1 and how to use it?
View full article
Obten tu menu X1 en espanol (How to get your X1 menu in Spanish)
View full article
3D programming on Xfinity X1
View full article
What is the Xfinity XG1v4 TV Box and how does it work?
View full article
What does the error "ref cide s0a00" mean and how to fix it?
View full article
How to get local Xfinity Channel Lineup and what are the “New Channels" 1000-1999
View full article
If you have SEC Network as a part of your current level of service (meaning you can see the SEC Network on your channel lineup), then you also have access to SEC Alternate channels online and on your mobile device. This article explains how to find those channels.
View full article
T he Ultra High Definition (UHD) Sampler app is now available for download from LG's Smart World on select TV models.
View full article
This article provides details on how to turn the Purchase Protection feature on/off with the Xfinity X1 On-Screen Guide.
View full article
Sometimes sports can be subject to  blackout  restrictions, this article explains what blackout restrictions are and when to expect them. 
View full article
To make sure you can take advantage of the latest video updates, customers with a Pave Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are being asked to exchange these set-top boxes for a newer model set-top box.
View full article
This list is a compilation of XFINITY's most common TiVo Error Codes along with an Explanation and Resolution
View full article
Contact information for Xfinity accessibility assistance
View full article