TV

  Did you know that the last ICC Cricket World Cup had   a record-shattering viewership   on Willow of 1.4   million   people? Did you also know that, according to HuffPost, the World Cup is one of the top 10 most viewed sporting events in the entire   world?   Whether you knew it already or not, cricket is an exciting, world-wide sporting phenomenon that you don’t want to miss out on.     The VIVO Indian Premier League runs from March until May, then the ICC Cricket World Cup is just around the corner, and   Xfinity X1   makes it easy to experience cricket like never before. Whether you’re looking to watch live cricket matches, stream the games from a mobile device, and even re-start, pause, and fast-forward past games, X1 has the ultimate cricket experience for fans. Learn more, and tune in on the Willow HD network with X1.   ICC Cricket World Cup and VIVO IPL live on Willow HD Wondering how you can catch all the action of VIVO IPL and the ICC Cricket World Cup? X1 customers can see it all live on the Willow HD network. Customers can also stream Willow Network live on the go with the   Xfinity Stream app, so you never have to miss a single play. That means you can enjoy cricket matches anytime, anywhere.   If you have the X1 Voice Remote, it’s even easier to watch cricket content. Just say   “Cricket”   into your remote to see live matches, schedules, highlights and more. Speaking of highlights, check out our list of the most highly anticipated World Cup games, below: May 30 – England vs South Africa June 05 – India vs South Africa June 09 – India vs Australia June 11 – Bangladesh vs Pakistan June 13 – India vs New Zealand June 16 – India vs Pakistan June 19 – New Zealand vs South Africa June 25 – England vs Australia June 29 – Australia vs New Zealand June 30 – England vs India   These matches will ultimately lead to the semi-finals, happening on July 9th and 11th, respectively. After the semi-finals conclude, the world can watch as two teams fight to take it all in the World Cup Final, happening on July 14th.   Instant replays, and more! X1 customers never have to miss a moment, with the ability to re-start from the beginning, pause, or fast forward the games. Maybe you want to watch a replay of the incredible match you saw earlier, or fast forward through a game you missed to get to the good stuff? X1 makes all that (and more) possible for the cricket super-fans out there looking for a better way to watch their favorite teams dominate the field.   X1 invites you to watch cricket for free on Willow HD Even better, Xfinity TV customers without a subscription to Willow HD can still watch cricket for free from 3/20 until 4/19! Willow HD will be available to Xfinity TV customers during that time, which means more cricket all month long as teams progress through the Indian Premier League leading up to the ICC Cricket World Cup. Now you really don’t have to miss a moment of this year’s biggest cricket events when you watch with X1 and the Xfinity Stream app.   Tune in to the ICC Cricket World Cup with X1 No matter what team you’re rooting for, this year’s World Cup will be something to see. Make sure you don’t miss a moment of it with X1 and Willow HD, and take the games with you on the go with the Xfinity Stream app. Ready to experience cricket with X1? Just say   “Cricket”   into the X1 Voice Remote and start viewing. After all,   this is cricket with Xfinity X1: simple, easy, awesome.       Frequently Asked Questions Do customers need to have an Xfinity TV subscription? Or X1? No. Xfinity customers without a subscription to Xfinity TV or non-X1 customers have access to the Willow free preview via the Xfinity Stream portal or app. ( Note:  Customers will need to sign in with their  Xfinity username and password .) Can non-X1 customers view the free preview on Xfinity Stream? Yes! Non-X1 customers have access to the Willow free preview via the Xfinity Stream portal and app by signing in with their  Xfinity username and password . Can Xfinity Internet-only customers view the free preview? Yes! Xfinity Internet customers (any level) without a subscription to Xfinity TV have access to the Willow free preview via the Xfinity Stream portal or app. ( Note:   Customers will need to sign in with their  Xfinity username and password .) Can the content be viewed out of home? Yes. Customers have access to the Willow free preview with the Xfinity Stream app or web portal inside or outside of the home. Will the live Willow and/or Xfinity On Demand streaming on the Xfinity Stream app or web portal count against the customer’s Xfinity Internet data usage plan? Yes. All internet-based video streaming and download services, including internet-delivered programming available through Xfinity Stream, is included in the calculation of monthly usage. (For more information, see  what counts against a customer’s data plan .) After the free preview, what should I do if an X1 customer calls in to ask how they can continue to access Willow? Willow is available to X1 customers for $14.99 per month a la carte or as an add-on to any  international  package for only $6.99 per month. What if the customer does not subscribe to X1? Encourage the customer to upgrade to a light Xfinity X1 package, such as Starter. (** Note**:  For customers in Central Division and Portland Region, Willow is available a la carte or as an add-on in the  Xfinity Instant TV  package.) Where can I find dates/times of the IPL matches? IPL live match schedule can be found at  https://www.cricbuzz.com/cricket-series/2676/indian-premier-league-2019/matches .     Source: https://www.xfinity.com/hub/tv-video/cricket-on-x1

ANSWERED: Obten tu menu X1 en espanol (How to get your X1 menu in Spanish)

This article provides details on how to turn the Purchase Protection feature on/off with the Xfinity X1 On-Screen Guide.

To make sure you can take advantage of the latest video updates, customers with a Pave Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are being asked to exchange these set-top boxes for a newer model set-top box.

Comcast offers a large-button remote to Accessibility customers upon request and this article provides you information about that remote

Contact information for Xfinity accessibility assistance

There are different remotes for our X1 boxes. This article is designed to give you information about these different remotes. 

This article explains the differences between the different Xfinity X1 TV boxes and their features

What is the Xfinity XG1v4 TV Box and how does it work?

Question   Can I buy my own DVR or cable box?     Answer   Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States.  Below are a list of a few of the models of "purchasable equipment" that Comcast supports:   Company Model # ADB DMX-CT1 Diego, Inc HDDMR7000 Mitsubishi HD-6000 Mitsubishi HD-4001 Motorola HDT300 Samsung GX-SM530CF Sony DHG-HDD 250 Tivo TCD652160 Tivo TCD648250B Tivo TCD658000 Tivo TCD748000 Tivo TCD746320 Tivo TCDA90000 Tivo TCD750500 Tivo TCD848000 Tivo TCD840300 Tivo TCD758250 Tivo TCD846500     Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.   Will I be charged to use a CableCARD? The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.   Will I receive an equipment credit if I use my own CableCARD-compatible retail device? If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an Xfinity TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device. To learn more, see our  policy for customer owned equipment .       Question   What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?   Answer   Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card). However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company. If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.     **NOTE**: The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned. For additional information on the Xfinity Forum Guidelines see here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028       Question   Can I buy used Comcast TV Boxes?     Answer   Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to consumers ("Off-Market TV Boxes"). If you have purchased your own Off-Market TV Box from a reseller, please take the time to acquaint yourself with the requirements of "Qualifying Equipment" pursuant to Comcast's  Customer Owned Equipment Policy . Comcast will support such devices only if they comply with the requirements set forth in that policy. You may  contact us  with questions or to find out if your new device meets the requirements of "Qualifying Equipment." In addition, please ask the reseller who sold you your device for instructions for activation and troubleshooting problems. Please be aware, not all models are supported in every location. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. Note:  These Off-Market TV Boxes available from resellers are different from retail CableCARD-compatible devices like TiVo that are specifically developed for consumers, and from retail streaming devices such as Roku and Samsung Smart TVs that are compatible for use with the Xfinity Stream app as part of the Xfinity TV Partner Device Program. For more information, please see FAQs about  CableCARDs  and  Xfinity Stream for Xfinity TV Partner Devices .     Additional Service Information Please also note the following service-related information for customer-owned Off-Market TV Boxes: HD Service:   If your Off-Market TV Box is HD-compatible, you would like HD service, and your Xfinity TV subscription does not include HD service, a charge for HD Technology* may apply. HD DVR Service:   If your Off-Market TV Box is DVR-capable, and you would like DVR service, and your Xfinity TV subscription does not include DVR service, charges for DVR Service* and HD Technology* will apply (Note:   Comcast DVR service is only available to HD customers). Service to Additional TVs:   To the extent that you use your Off-Market TV Box on secondary outlets, you will be responsible for the applicable Service to Additional TV Fee.* Customer-Owned Equipment Credit:   If you use your Off-Market TV Box and have no rented Xfinity TV Box from Comcast, you will receive a Customer Owned Equipment credit in those cases where the price to rent an Xfinity TV Box is included in your package price. Where Comcast rented equipment is offered and charged a-la-carte and not included in the package price, or where you are using an Off-Market TV Box as an additional outlet. You will not receive a credit; instead you simply will not be charged a rental fee when you use a customer-owned TV Box in place of a rented Xfinity TV Box. Activation Process for CableCARD-Compatible Devices:   As set forth in the   Customer Owned Equipment Policy, CableCARD activation for customer-owned TV Boxes requires verification that the device has not been stolen from Comcast. Such verification can take up to several days. * Note:  These fees also apply to customers using our rented Xfinity TV Boxes.         Some additional detailed information can be found at the links below:   About CableCards - https://www.xfinity.com/support/articles/about-cablecards How to get a CableCard - https://www.xfinity.com/support/articles/how-to-get-a-cablecard Pair or Activate Your CableCard - https://www.xfinity.com/support/articles/pair-activate-cablecard Off-Market TV Boxes - https://www.xfinity.com/support/articles/customer-owned-set-top-box Comcast's Customer Owned Equipment Policy - http://www.xfinity.com/equipmentpolicy    

Question   Where can I get a local printable Xfinity channel lineup?   Answer ***Created by our Community***     Comcast may have it online at  https://www.xfinity.com/learn/channel-lineup  or  https://www.xfinity.com/support/local-channel-lineup/. From there you will see the option to "Print".   A lineup may also have been included with one of your recent bills -- check  https://customer.xfinity.com/ .   Service Centers should have printed channel lineups. Check locations and hours at http://www.xfinity.com/support/service-center-locations/ to pick one up, or call Customer Service at 1-800-Comcast and have them send a lineup to you.   For more details, see here: https://www.xfinity.com/support/articles/id11-channel-lineup  

What does the error "ref cide s0a00" mean and how to fix it?

This article provides details on how to pair your Xfinity remote with your X1 television box, your TV, and audio control.

The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.

Sometimes sports can be subject to  blackout  restrictions, this article explains what blackout restrictions are and when to expect them. 

This article explains our new MLB Extra Innings Out of Market HD Beta feature. XFINITY X1 customers with an MLB Extra Innings subscription and an XFINITY TV package that includes HD service will now be able to watch all games in HD!

  Amazon Prime Video is now available on Xfinity X1!  With the addition of Prime Video on X1, you can watch your favorite Amazon original content, including  The Marvelous Mrs. Maisel ,  The Man in High Castle  and  The Grand Tour , along with the full Prime video library - right from your X1 TV Box. To access the Prime Video app on X1, you will need: A subscription to Xfinity Internet. A compatible X1 TV Box (RNG150 devices are   not   eligible for Prime Video on X1). **Please note**: To access Prime Video’s "Included with Prime” library of content, an active membership to Amazon Prime is required. If you have an Amazon account but are not a Prime member, you can purchase or rent individual titles to watch via X1 within the Prime Video app. If you’re an Amazon customer and are interested in a Prime membership, you can sign up for a   free 30-day trial of Amazon Prime   within the Prime Video app on X1.     Access Prime Video on X1 To access Prime Video on X1, press the   xfinity   button on your remote and navigate to   Apps > Prime Video   (in the   Featured   or   Video   row). Alternatively, press and hold the   microphone   button and say a voice command like “Prime Video” or “Watch Prime Video” into your X1 Voice Remote. You can also reference individual titles by saying voice commands like “The Marvelous Mrs. Maisel” or “The Grand Tour”. Log in or Sign Up for Amazon Prime via X1 You will be prompted to sign-in to your Amazon account when you launch the Prime Video app on X1. Follow the instructions on-screen to sign into your account and begin watching Prime Video. For existing Amazon Prime customers: Launch Prime Video from the   Apps   menu or by saying a voice command into your X1 Voice Remote.   Select   Sign in and start watching.   The following screen will then appear: “Sign in your Xfinity device with your Amazon account to watch and purchase videos. On your computer, go to: amazon.com/mytv.” On your computer or mobile device, go to   amazon.com/mytv   and sign in to your Amazon account.   After signing in to your Amazon account on your computer or mobile device, enter the pairing code shown on your TV Box into the Amazon website. Once confirmed, your TV will automatically update. Browse Amazon original content and other titles of interest on X1 or the Prime Video app. For new Amazon Prime customers: If you have an Amazon account and would like to sign up for a Prime membership, you can elect to sign up for a free, 30-day trial on X1. Search for a title of interest on X1 (i.e., Say “The Marvelous Mrs. Maisel” into your X1 Voice Remote). For TV series, select   Episodes, then select the episode you want to watch. For movies, select the movie you want to watch. Select   Sign Up/Sign In. The Prime Video app will launch on your X1 TV Box. Select   Watch with Prime - Start your 30-day free trial.   Select   OK.   You will then be prompted to sign in to your Amazon account on   amazon.com/mytv.   After signing in to your Amazon account via   amazon.com/mytv   on your computer or mobile device, enter the code shown on your TV Box into the Amazon website. Once confirmed, your TV will automatically update. Browse Amazon original content and other titles of interest on X1 or the Prime Video app.     Once Amazon Prime Video is launched on X1, customers will be able to:   Find Prime Originals like   Goliath   and   Sneaky Pete   right alongside   titles like BBC’s   Killing Eve, NBC’s   Shades of Blue   and Showtime’s   The Affair when searching for “crime dramas.”  Access Prime Video’s growing library of 4K HDR content with a compatible X1 set-top box.  Catch up on current hits like   Mr. Robot   and   American Horror Story   with all prior seasons from Prime Video.  Watch recent hits like   Suits,   The Americans,   Downton Abbey, and   The Good Wifeor complete seasons of classics like   Friday Night Lights   and   Dawson’s Creek   – all available on Prime Video.  Access titles for rental or purchase and add on a selection of over 160 Prime Video Channels, including Showtime and STARZ.  Launch Prime Video content, by saying “Amazon Prime Video” into the X1 Voice Remote, or by opening it directly from the X1 apps menu.      About Prime Video   Prime Video is a premium subscription streaming service that offers customers an unmatched collection of digital videos—all with the ease of finding what they love to watch in one place.   Included with Prime:   Watch thousands of popular movies and TV shows, including our award-winning Prime Originals such as   The Grand Tour,   The Marvelous Mrs. Maisel and Sneaky Pete, Academy Award-winning   Manchester by the Sea   and   The Salesman   and Academy Award-nominated   The Big Sick,exclusives, live sports and licensed and self-published content available in more than 240 countries and territories worldwide. Watch more with Prime Video Channels: Prime members can add 160+ channels like SHOWTIME, STARZ, and more—no extra apps to download, and no cable required. Only pay for the ones you want, and cancel anytime.  View the full list of channels available at   amazon.com/channels. Rent or Buy: Enjoy hundreds of thousands of titles, including new-release movies and entire seasons of current TV shows, available for all Amazon customers to rent or buy. Instant access: Watch where and when you want with the Prime Video app on your smart TV, mobile device, Fire TV, Fire tablet, Apple TV, or from the web.  For a complete list of compatible devices, visit   amazon.com/howtostream. Enhanced experiences: Make the most of every viewing with 4K Ultra HD- and High Dynamic Range (HDR)-compatible content. Go behind the scenes of your favorite movies and TV shows with exclusive X-Ray access, powered by IMDb. Save it for later with select mobile downloads for offline viewing.   In addition to Prime Video, the Prime membership includes unlimited fast free shipping options across all categories available on Amazon, more than two million songs and thousands of playlists and stations with Prime Music, secure photo storage with Prime Photos, unlimited reading with Prime Reading, unlimited access to a digital audiobook catalogue with Audible Channels for Prime, a rotating selection of free digital games and in-game loot with Twitch Prime, early access to select Lightning Deals, exclusive access and discounts to select items, and more.  To sign-up for Prime or to find out more visit: amazon.com/prime.     Frequently Asked Questions Do I need a subscription to watch "Included with Prime” content? If you have an active Amazon Prime membership, you will be able to watch the full “Included with Prime” library content on X1. If you do not have a Prime membership, but are registered on Amazon, you can purchase individual titles to watch within the Prime Video app on X1. As an X1 customer, will I have the option to sign up for Amazon Prime? Yes, you will be given the option to sign up for Amazon Prime as part of the Prime Video app on X1. In addition, you can also sign up for a 30-day free trial of Amazon Prime via X1.    **Note**:   Your trial will automatically continue as a paid-subscription after 30 days if not cancelled. Will Amazon Prime subscriptions be billed through my Comcast bill? All transactional activities for Prime Video on X1 are managed by Amazon, and will not be billed via your monthly Comcast bill. Any billing-related questions should be directed to  Amazon Customer Support . Will streaming Prime Video on my X1 TV Box count towards my monthly Internet data usage? Yes. Prime Video is delivered over your Xfinity Internet service to your X1 TV Box. Therefore, Prime Video will be subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply.  Learn more about X1 Internet data usage . How do I set Parental Controls or block access to Amazon Prime on X1? There are several ways you can set Parental Controls for Amazon Prime on X1: Lock TV-MA content under   Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the Prime Video app. Note:   Choosing this option will also lock all other TV-MA Internet apps on X1, and will require you to enter a PIN before accessing those apps moving forward. You can block access to the Prime Video app using an Application Lock.   Learn more about Application Locks for X1. **Note**:  Once the app is launched, X1 Parental Control settings will not guard against new content searches or playback within Amazon Prime on X1. Prime Video features  its own set of parental controls and purchase restrictions . Are there any accessibility features available with Prime Video on X1? Since Prime Video on X1 is a third-party application, most of your X1 accessibility user preferences will not be observed once you launch the app. However, you can enable Amazon’s own set of accessibility features - such as captions, descriptive video service, subtitles and a talking guide - within the app. What language options are available for Prime Video on X1? Currently, the Prime Video app on X1 is available in English only. However, there are select titles available in the Prime Video library with non-English language tracks. How do I return to the X1 main menu once I am in Prime Video on X1? Press the  Exit   button on your remote to exit Prime Video on X1. You can also press the  Guide  or  xfinity  buttons on your remote. Saying a voice command like “Watch CNN” into your X1 Voice Remote will also exit the Prime Video app. Why aren’t my Prime Video purchases appearing in Prime Video on X1? Titles purchased or rented in Prime Video only appear in the Prime Video app, they will not appear in your X1 purchases.

This article provides details as to what Video Description is and instructions on how to enable that feature

  Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes. Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR.  For larger images of more information, please message me.   Below is the Samsung XG2, manufacturer model number (on the bottom of the unit) is SX022ANM   Below is the Samsung RNG-150N, manufacturer model number SR150BNM   Below is the Pacxe XG2, manufacturer model number PX022ANM. Please note, the target is small and will appear as a tiny triangle centered just below the face of the unit.   Below is the Pace XG1, manufacturer model number PX001ANM   Below is the the Pace RNG-150N, manufacturer number PR150BNM   Below is the Pace Xi3, Manufacturer model number PX032ANI.   Below is the Pace XiD, Manufacturer model number PXD01ANI .   Below is the Cisco XiD, manufacturer model number CXD01ANI     A few more important notes to remember regarding IR usage. First, all X1 boxes use the same IR codes. So, if you change from one X1 box to a different model X1 box, you will not need to change any IR codes in your third party remotes. Some boxes have different sensitivity concerns with the IR signal, but the codes are the same. Usually, you can adjust the sensitivity gain via your third pary control processor.    Second, you cannot use Legacy Box IR codes with X1 boxes. They will not work. The same goes for the reverse; X1 codes will not work with Legacy products.   Lastly, not all Legacy product IR codes will work across different Legacy products. Many will, but some will not.

  Beginning today, Comcast’s Xfinity TV customers can sync their accounts with   Movies Anywhere   and seamlessly combine eligible movie purchases from the Xfinity Digital Store with those from other Movies Anywhere digital retailers and access them on Xfinity X1, the Xfinity Stream app and other Xfinity TV platforms. Comcast is the first pay TV provider to join Movies Anywhere, the pioneering movie service that launched last year in the U.S. with an unprecedented five Hollywood studios and now – with Comcast - seven major digital retailers (Xfinity, iTunes, Amazon Prime Video, Vudu, Google Play, Microsoft Movies & TV and FandangoNOW).   Comcast has joined Movies Anywhere in time for Xfinity TV customers to take advantage of Movies Anywhere’s current syncing offer. For a limited time, fans who sync for the first time with Xfinity, or one of the other participating digital retailers, will receive a copy of “Happy Feet.” Those who sync for the first time with two digital retailers also receive “The Martian” and “The Fate of the Furious.” For more information on this offer, visit Movies Anywhere’s   website.   To get started, Xfinity TV customers will need to create a Movies Anywhere account on the Movies Anywhere app or website. Once logged in, they can connect their Xfinity TV account, as well as their accounts from any other participating digital retailers, to Movies Anywhere and create one centralized digital movie collection that can be accessed on Xfinity X1, the Xfinity Stream app and other Xfinity TV platforms. With the addition of Comcast to the Movies Anywhere lineup, customers’ Movies Anywhere collections will be accessible for the first time directly on the TV through Xfinity On Demand, and on devices via the Xfinity Stream app and web portal. All Movies Anywhere users are also able to access their collections via the Movies Anywhere app and web portal on an array of additional platforms.   Movies Anywhere extends Xfinity TV customers’ ability to purchase digital movies across their favorite platforms and retailers, including the Xfinity Digital Store. One of the top digital retailers for new releases, the Xfinity Digital Store offers Xfinity TV customers the ability to easily purchase and access thousands of movies, many featuring   enhanced extras   via X1 and across devices via the Xfinity Stream app and web portal.