TV

Question   The light on my X1 box keeps flashing. What does this mean?   Answer   Below you will find a list of our X1 boxes and what the lights mean. *Note**:   Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light. RNG150 and XG1 TV Boxes Device Status Power Light/LED Activity Power save mode Off Loading/rebooting Power light solid; LEDs blinking Steady/no activity Power light solid Remote control activity Green LED flashes when button pressed Recording in progress Red LED solid     Xi3, Xi4, XiD and XG2 TV Boxes Device Status Power Light Power save mode Off Loading/rebooting Slow blinking Steady/no activity Solid Remote control activity Flaring     The "Loading/Rebooting"  status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide     If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here:  https://www.xfinity.com/support/service-center-locations/ ) or we can help you replace it by posting your request here:  https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ     To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3236601  

  Xfinity Flex is the most flexible way to customize and stream what you love all in one place - your TV. And now, Xfinity Flex is available to Xfinity Internet non-TV customers across the Comcast footprint! With Xfinity Flex you’ll be able to stream more than 10,000 free movies and shows (including live TV), access premium subscriptions like Netflix, Amazon Prime Video, HBO and Showtime, and rent or purchase top movies and shows - all without switching apps or inputs, and with one-stop search and control thanks to our award-winning Voice Remote. Flex customers can also access their music choices, like Pandora, iHeartRadio and XITE. Certain features included with other Xfinity services are integrated, too, like pausing WiFi and setting parental controls through xFi, as well as managing your home security system and accessing camera feeds through Xfinity Home. Xfinity Flex is available at just $5 a month/device. To purchase Xfinity Flex, go to   xfinity.com/flex   and select   Get Flex. You can also purchase Flex by calling 1-800-xfinity or visiting a retail store.* * Xfinity Internet customers in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia and West Virginia who wish to sign up for Xfinity Flex service   must   sign up online at   xfinity.com/flex. At this time, customers in the above states cannot sign up for Xfinity Flex over the phone or at an Xfinity Store. Xfinity Flex Overview Xfinity Flex automatically connects to your xFi Gateway, so you can quickly access your favorite services and manage your WiFi - all from one simple menu. All content on Flex will be available in 4K Ultra High Definition (HD), from ad-free shows and movies to subscription streaming. Additionally, you'll be able to use the award-winning Voice Remote (available free of charge) with Flex, so you can simply say "Weather" or "Watch Game of Thrones" into your remote instead of navigating through apps and channels. Other features included with Flex: No long-term commitment. Cancel anytime. Easy to set up and use. Simply plug it in and it auto-connects to your Xfinity Internet. 24/7 customer service if you ever need it.     Eligibility Requirements To be eligible for Xfinity Flex, you'll need: A subscription to Xfinity Internet A TV with an available HDMI Port. A Streaming TV Box (Xi6 device). You can purchase a maximum of   two Streaming TV Boxes online, or   three   over the phone or at an Xfinity Store ($5/month per device). A leased xFi Gateway (eligible models include Arris 1682G, Arris TG3482G Cisco 3941T or Technicolor CGM4140COM). **Note**:   The Cisco 3939 xFi Gateway is   not   compatible for Xfinity Flex at this time. Included with Flex Movies and shows available On Demand: Thousands of top movies and shows you can rent or buy. Today in Video clips and Watchable Videos. Learn more about   Today in Video and Watchable.   Easy access to your service through our Xfinity apps: My Account Xfinity xFi Purchase xFi Pods (directly through your Streaming TV Box!) Xfinity Home   Enjoy your favorite streaming services: Amazon Prime Video* Netflix* YouTube ESPN3 - hundreds of free college sports and more Tubi - thousands of free movies and TV shows Pluto TV - over 100 free live Internet channels Xumo - over 100 free live Internet channels Pandora* iHeartRadio NPR One YouTube Kids   Subscribe to premium networks: HBO Showtime Cinemax EPIX and more *Can sign-in to existing subscription. Installation After you purchase Xfinity Flex, your Streaming TV Box will automatically connect to your Xfinity Internet service once plugged in. You should receive your new wireless Streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account when you   activate the device, so have that handy. As you activate your TV Box, watch for tips and tricks to help you get the most of your experience - how to find content, set up xFi, stay in control of your home and more. Activation Self-Install Kit Content Xfinity Flex can be installed via Self-Install Kit only, which includes: Streaming TV Box (Xi6) Xfinity X1 Voice Remote (XR15) Power cable HDMI cable     Activation Process Power on the device.   Select your language.   Enter the last four digits of the phone number associated with your Xfinity account.   The Streaming TV Box will verify your account information.   Create or select a name for your Streaming TV Box.   The Streaming TV Box will optimize for audio and video.   The X1 Tips & Tricks page will appear. Scroll using the   left   and   right arrow buttons   on your remote to read through the tutorial. Click   Let’s Get Started   once you’re ready to start using your Xfinity Flex TV Box.   Your TV Box is now ready to use. In most cases, the Streaming TV Box will automatically find and connect to the in home WiFi network. If that option is not available, a pairing screen will be presented. Follow   these instructions   to pair a Streaming TV Box to the home WiFi network. Frequently Asked Questions How do I purchase Xfinity Flex? The easiest way to purchase Xfinity Flex is by visiting  xfinity.com/flex  and selecting  Get Flex . Most customers will also be able to purchase Xfinity Flex by calling 1-800-xfinity or visiting a retail store. Note:  Xfinity Internet customers in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia and West Virginia, who wish to sign up for Xfinity Flex service  must   sign up online at  xfinity.com/flex . At this time customers in the above states  cannot   sign up for Xfinity Flex over the phone or at an Xfinity Store. How do I set up Xfinity Flex? Your Xfinity Flex TV Box will automatically connect to your Xfinity Internet service once plugged in. See the  Flex Activation Process  for instructions. What can I expect after I order Xfinity Flex online? You should receive your new wireless streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account, so have that handy. As you activate your TV Box, watch for tips and tricks to help you get the most of your experience - how to find content, set up xFi, stay in control of your home, and more. Where do I find content on Xfinity Flex? You’ll be prompted to connect your favorite apps like Netflix and Amazon as soon as you activate Xfinity Flex. You can also use your voice to find things like “HBO,” “YouTube,” and “Free Movies.” What content is on Xfinity Flex? Xfinity Flex allows users to access Netflix, YouTube, Amazon Prime Video and HBO, plus, thousands of free movies, TV shows and live streaming TV. New content is being added daily. Can I watch live TV? No, but you can watch live streaming channels. Go to the  Live NOW  tab to launch the app for watching channels including Sports with ESPN3, Xumo, Pluto and more. Can I use a DVR? No, DVR service isn't available with Xfinity Flex. If I buy a movie or TV series, where can I find it? Select the  Library   section and scroll down to  My Purchases . Where do I find content on Xfinity Flex? You’ll be prompted to connect your favorite apps, like Netflix and Amazon, as soon as you activate Xfinity Flex. You can also use your Voice Remote to find things like “HBO,” “YouTube,” and “Free Movies." A great place to find TV Shows, Movies, Genres, Live TV and Networks is in the  Watch   section. I have a 4K TV. Does Xfinity Flex support 4K UHD streaming? Yes! The Xfinity Flex Streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube, and Netflix currently, and more content will be added in the future. You need to have a 4K compatible TV as well as, in some cases like Netflix, a 4K subscription. I currently subscribe to Netflix. Can I continue watching on Xfinity Flex using my existing credentials? Yes, you will be prompted to sign in once you open the Netflix app on Xfinity Flex. I currently subscribe to HBO, Cinemax, Showtime and/or Epix online, can I continue watching on Xfinity Flex using my existing credentials? No, you will need to cancel your existing subscription and purchase these services through Comcast in order to access them on your Xfinity Flex device. If I cancel Xfinity Flex, will I lose my Internet service? No, canceling Xfinity Flex will have no effect on your Xfinity Internet service. How does xFi work with Xfinity Flex? Control your Xfinity xFi service on Xfinity Flex - know what devices are online and pause WiFi access during family time. Xfinity Flex automatically connects to the Internet using xFi. Does all my Xfinity Flex content, including content from Comcast/NBCUniversal and my Xfinity Home Camera feeds, count against my broadband usage? Xfinity Flex is an Internet-only service, meaning  all   usage on Xfinity Flex is streamed over the internet - video, (including from Comcast and NBCUniversal), music, web cameras and the Xfinity Flex guide itself - all of these will count toward a customer’s Internet usage. A customer can check their data usage in the  Account   section on Xfinity Flex. Why should I subscribe to Xfinity Flex? Xfinity Flex offers access to top streaming services, free movies and TV shows on demand, access to the award-winning Voice Remote, home automation capabilities and more - all for $5 per month. I have or I'm thinking about buying a Roku/Fire TV/Apple TV. How is Xfinity Flex different? Xfinity Flex has no long-term commitment - you can cancel anytime. It is easy to set-up and easy to use. Simply plug it in and it auto-connects to your Xfinity Internet. In addition to top streaming apps like Netflix, Amazon, and HBO, you can stream thousands of free movies, TV shows and live TV. Additionally, Xfinity features like pausing WiFi and setting parental controls through xFi are integrated, as well as managing your home security system and accessing camera feeds through Xfinity Home. I have a Roku/Fire TV/Smart TV. Why should I get Xfinity Flex? Xfinity Flex allows you to search your entire entertainment library without switching apps or inputs with the award-winning Voice Remote. You can control your Xfinity xFi service and know what devices are online and pause WiFi access during family time and access 24/7 customer service if you ever need it. How is Xfinity Flex different from X1? Xfinity Flex is for streaming-only customers not interested in "Cable TV," allowing for a new way to stream your apps in one place and provides flexibility, control and value. If you are interested in the top live broadcast and cable networks, a Cloud DVR to record shows, an on demand library with over 100,000 choices, the X1 Sports App for scores and live games from all the major sports leagues, and 200+ live channels to go in the Stream app - Xfinity X1 is the best choice for you - the premium home entertainment experience.     For additional information on Xfinity Flex see here:  https://www.xfinity.com/learn/flex https://www.xfinity.com/support/articles/xfinity-flex-overview https://www.xfinity.com/support/articles/flex-activation-process https://www.xfinity.com/support/articles/xfinity-flex-faqs

The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.

This article explains how do I turn on/off closed captioning on my all Xfinity TV boxes?

***Created by our Community***        I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated, [seemingly] without doing anything at all on my end.   By random chance, I had read, in a different forum, that the "D" button on the XR2 remote control for the RNG 150N cable box changes the Default Audio Track (so you don't have to press the red Xfinity Menu button to access the Main Menu).   It seems that since the "D" button is placed closely above the number "3" button, it is relatively easy to inadvertently/accidentally press that when pressing the number "3" button and hence the box would appear to be changing the Default Audio Track and activating the Video Descriptive Service mode.   Of course, simply pressing the "D" button again turns off the Descriptive Video Service mode and returns the Default Audio Track to English.  Case of the RNG 150N and XR2 Remotes with a mind of its own SOLVED! 

Question   Today I discovered that local radio stations were no longer on my channel lineup. Recently I had local FM stations on my channel list. However today they were gone. I am wondering what happened to those channels?   Answer     We sincerely apologize for any inconvenience this has caused you. We removed FM Radio from our line-up, because we no longer have the capability to carry it. We notified you about this change in your recent bills. You can find similar entertainment on X1 TV Apps like  Pandora, iHeart, Xite, and NPR one .   When doing a quick search on the iHeart Radio app on Xfinity X1 set-top boxes you will be able to find select local FM Radio stations.   For additional information on how to use the iHeart Radio app on Xfinity X1 set top boxes, see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-get-iHeartRadio-on-Xfinity-X1/ta-p/3086212   **NOTE**:   You do not need to download anything or log into the iHeart Radio app to use this service directly on your Xfinity X1 set top box.   KQED Programming on iHeart Radio App For additional information about NPR One on Xfinity X1 boxes see here: https://forums.xfinity.com/t5/TV/ANSWERED-NPR-One-on-Xfinity-X1/ta-p/3237085     Frequently Asked Questions Why did this happen? Comcast regularly examines programs and channels in an effort to provide the best overall entertainment choices and content customers want the most.   I signed an agreement for my service. It's not fair to remove a channel that was included in the promotion. We know that it is upsetting to lose a channel that you like. Our promotional offers provide discounted pricing off of our services. However, we may rearrange or change programming, features or offerings that are a part of our services, even those that we provide under a promotional offer. We regularly evaluate our XFINITY TV to ensure it includes the best combination of programming options to appeal to our customers.

Accessing NPR One on X1 The easiest way to listen to NPR One stations on your X1 TV Box is to say "NPR", "NPR One", "NPR App", "Launch NPR App" or "National Public Radio" using your Voice Remote. You can also directly access NPR One on X1 by browsing the X1 menus. Log In to NPR One on X1 When you first launch NPR One on X1, you will be asked to create an account via a second screen device like your phone, tablet or computer. Follow the onscreen instructions to complete the login process. After you have successfully logged in, you will be able to see NPR One content within the NPR One app on X1. **Note**:   Only one NPR One account can be signed in per household. To sign in to a different NPR One account, you will need to log out of the NPR One app and log back in with a new account. Search for Programs From within the NPR One app on X1, you can browse for programs in the   Explore   tab or navigate to   Search   and use the onscreen keyboard to search for stations. Change your Local Station The NPR app will default to use the local station closest to your Comcast billing ZIP code. The types of recommendations you receive are partially based on your Local Station. To change your Local Station, navigate to the   Settings   (gear icon) and select   Change Stations. Use the onscreen keyboard to search for an NPR Local Station. Log Out of NPR One on X1 You can log out of NPR One on X1 by navigating up to   Settings   and selecting   Log Out. You can also press the   Exit,   Guide   or   xfinity   buttons on your X1 remote.     Frequently Asked Questions Can I stream NPR One on other X1 TV Boxes in my house? You can listen to NPR One on any compatible X1 TV Box in your house. Does it cost anything to use NPR One on X1? Aside from Xfinity TV and Xfinity Internet service charges, there are no additional charges for accessing NPR One on X1. Please note that streaming the app on X1 counts towards your monthly Internet data usage. Will streaming NPR One on X1 TV Boxes count towards my monthly Internet data usage? Yes. NPR One on X1 is delivered over your Xfinity Internet service to your X1 TV Box and is therefore subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. How does the NPR One on X1 determine what my Local Station is? NPR One on X1 chooses your Local Station based on the ZIP Code associated with your Comcast account. Why can't I find my favorite program on NPR One on X1? The NPR app on X1 includes all NPR programs that have compatible audio streams. Some content that is available on the NPR One mobile app or website may not be available on the X1 app. We are working with NPR to bring those programs to the X1 app in the future. How do I learn more about NPR One features? Please visit   NPR One Help   to learn more about NPR One app features. Can I set parental controls for the NPR One app? No. Because the NPR One app is categorized as news content, it does not have parental controls settings. What accessibility features are available with NPR One on X1? Since NPR One on X1 is a third-party application, your X1 accessibility user preferences will not be observed once you launch the NPR One on X1 app. How fast of a broadband connection do I need to use NPR One on X1? Xfinity Internet's slowest speed tier is sufficient to sign up for and use NPR One on X1. If I relaunch the NPR One on X1 app, will it default back to the last program I was playing? If you are logged in, yes it will. Can I listen to a live NPR radio stream or program on X1? The NPR One on X1 app, regardless of whether it is being accessed on X1 or another platform, is an On Demand listening experience only.     Troubleshooting Unable to Log In Check that your credentials work on another device. If you are unable to log in after you believe you have entered the correct username and password, visit   NPR One Help   for instructions on how to recover your account. Once your account is recovered, you will be able to log in as normal.   Unable to View Content or Launch App If you are unable to view content or launch NPR One on X1, please try the following: Verify that you have Xfinity Internet service. If you do not have Xfinity Internet service and attempt to launch the app, a message will appear to provide you with information on how you can subscribe to Xfinity Internet service. If you do not see NPR One on the X1 Apps menu, verify that you have an   eligible X1 TV Box. If you have a compatible X1 TV Box and see NPR One on the X1 Apps menu, but cannot launch the app, please try to   powercycle your X1 TV Box. If you still cannot launch NPR One on X1,   contact us   so that we can confirm whether your device has connectivity and the latest software updates. App or Content Freezes If NPR One on X1 is frozen on your screen, try exiting and relaunching the app. If NPR One on X1 is still frozen, try   powercycling your X1 TV Box. Trouble Navigating the App If you are having problems navigating NPR One on X1, try exiting and relaunching the app. If you still are having problems with navigating content, try   powercycling your X1 TV Box. Stations Keep Buffering/Slow Load Time As an Internet application, NPR One on X1 works just like NPR One on your computer's browser, which buffers any time there is a slow Internet connection. If it does not correct itself in a few minutes, you can   powercycle your modem.     Still Experiencing Problems with NPR One on X1? If you still experience issues, please post your concern here:  You also have the option of visiting  NPR One Help  to learn more about NPR One app features, along with NPR One Customer Support.       For additional information about NPR One on Xfinity X1 see here: https://www.xfinity.com/support/articles/npr-one-on-x1-faqs  

When a problem occurs while watching Xfinity On Demand, you may receive an error code and a brief message describing the issue. We apologize for the inconvenience this error has caused. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an Xfinity X1 customer, you can use the search bar above to look up the specific error code you received. In addition, if you are signed in to   My Account, you can use the   TV Support Tool   to troubleshoot and refresh your Xfinity TV service in just a few steps. Most Common Xfinity On Demand Error Codes Error Code Error Message CL-13 We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or ty a different one. For more information and further assistance visit xfinity.com/help. Error code (****). CL-0X00d CL-0x0011 CMOD-4 CMOD-8 CMOD-54001 CMOD-54002 CMOD-0x0004 CMOD-0x0008 CMOD-0xD2F1 CMOD-0xD2F2 ERR-6 SRM-20 SRM-24 SRM-0017 SRM-8012 SRM-8017 SRM-9001 SRM-0x0020 SRM-0x000c SRM-0x8012 SRM-0x9001 CMOD-0x0007 We're sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****). ERR-7 SRM-8 SRM-65532 SRM-0x0008 SRM0xfffc VM-255 VM0x00ff ERR-36895 A subscription for this channel is required to view this program. For ordering information, visit xfinity.com/help. We apologize for any inconvenience. Error code (****). ERR-36896 SRM-0x901F SRM-0x9020 CL-7 We're sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****). CL-0x0007 ERR-0 CL-14 We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit xfinity.com/help for further assistance. Error code (****). CL-0x000e SRM-8001 SRM-0x8001 If the error code you received is not listed above or if these troubleshooting steps don't fix the problem, you can contact us at any time by posting your questions here: https://forums.xfinity.com/t5/On-Demand/bd-p/CTV_OnDemand For additional information about Xfinity OnDemand Error Codes see here: https://www.xfinity.com/support/articles/top-video-on-demand-error-codes

Question   Does anyone know how many watts per hour the Xfinity cable boxes use?     Answer   Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy   conservation agreement. As part of our commitment to sustainability, we provide regular updates to   CableLabs   regarding the energy usage data for all of the TV Boxes currently available to our customers. This chart is based on that information and is updated quarterly. For the most current version, please visit   CableLabs Energy Reporting. TV Box Energy Usage Data The power measurements below represent the TV Boxes generally configured as they are deployed in Comcast’s network, running Comcast software, and measured in accordance with the test procedures as specified in the   Voluntary Agreement. The energy use of an individual TV Box may vary. Make Model Type Features* On Power (W) Sleep Power (W) APD Power (W) TEC (KWH/YR) Cisco RNG200N  Cable AVP, CC, DVR, HD, MR, MS 25.5 21.2 N/A 210 Cisco RNG150N  Cable AVP, CC, D2, HD, HNI 14.4 12.8 N/A 125 Pace PR150BNM-L  Cable AVP, CC, D2, HD, HNI 12.2 11.4 N/A 108 Pace PR150BNC-X  Cable AVP, CC, D2, HD, HNI 13.4 12.5 N/A 120 Pace PR150BNM-X  Cable AVP, CC, D2, HD, HNI 13.3 12.3 N/A 120 Pace PX001ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 32.5 26.3 N/A 270 Pace PX001ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 31.6 25.7 N/A 265 Samsung SR150BNM  Cable AVP, CC, D2, HD, HNI 15.2 13.7 N/A 130 Arris MR150CNM (Phase 3)  Cable AVP, CC, D2, HD, HNI 13.8 13.6 N/A 125 Arris MX011ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 27.2 24.0 N/A 240 Arris MX011ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 26.5 23.6 N/A 240 Arris DCX3501  Cable AVP, CC, DVR, D2, HD, MR, MS 23.5 22.2 N/A 205 Arris HD DTA 100u  Cable DTA HD 4.0 3.8 N/A 35 Technicolor DCI401COM  Cable DTA HD 6.8 6.8 N/A 60 Pace DC 60XU  Cable DTA HD 6.9 6.9 N/A 60 Pace PX013ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 24.0 22.4 N/A 210 Pace PX032ANI  Internet Protocol (IP) AVP, HD, HNI 5.9 5.3 N/A 54 Pace PX013ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 24.4 23.0 N/A 210 Samsung SR150BNC  Cable AVP, CC, D2, HD, HNI 15.6 14.0 N/A 135 Cisco CR150CNC  Cable AVP, CC, D2, HD, HNI 14.5 12.7 N/A 125 Evolution Digital DMS2004UHD  Cable DTA HD 6.7 6.7 N/A 59 Arris AX013ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 22.6 21.3 N/A 200 Arris AX013ANC  Cable AVP, CC, DVR, D3, HD, MR, MS, 22.4 21.2 N/A 200 Pace PX022ANM Cable AVP, CC, D3, HD, MR,MS 14.8 13.9 N/A 135 Pace PX022ANC Cable AVP, CC, D3, HD, MR, MS 15.4 13.9 N/A 135 Samsung SX022ANM Cable AVP, CC, D3, HD, MR, MS 15.2 13.9 N/A 130 Samsung SX022ANC Cable AVP, CC, D3, HD, MR, MS 16.0 14.7 N/A 140 Arris DCX3200p3 Cable AVP, CC, D2, HD, HNI 13.2 13.0 N/A 120 Cisco CXD01ANI Internet Protocol (IP) AVP, HD, HNI 6.4 4.8 N/A 54 Pace PXD01ANI Internet Protocol (IP) AVP, HD, HNI 6.0 5.1 N/A 54 Pace PXD01ANI-DTA Cable DTA HD 6.2 6.1 N/A 55 Pace PX051AEI Internet Protocol (IP) AVP, HD, HNI, Wi-Fi HNI, MIMO-5(4) 7.0 5.7 N/A 60 *Feature Key Shortcut Feature Name APD Automatic Power Down (enabled by default) AVP Advanced Video Processing CC CableCARD D2 DOCSIS 2.0 D3 DOCSIS 3.0 DVR Digital Video Recorder HD High Definition HNI Home Networking Interface MR Multi-Room MS Multi-Stream XCD Transcoding Wi-Fi HNI Wi-Fi Home Networking Interface MIMO-5 MIMO Wireless at 5 GHz (number of spatial streams) For More Information: CableCARD:   About CableCARDs? DOCSIS 3.0:   About DOCSIS 3.0 DVR:   Watch TV with a DVR HD:   All About HD TV Xfinity TV Box Energy Usage: Comcast TV Box Energy Usage  

Question   I am not happy about the daily update time for my X1 box; how can I change it?     Answer   If you’re an Xfinity X1 customer, your TV Boxes will automatically reboot once per day to ensure that you have all of the latest software. This reboot, also known as   Daily Update Time, happens by default between 3:00 AM and 4:00 AM local time. You can now change the window of time in which your X1 TV Boxes will automatically reboot each day. Learn more about how to change the daily reboot schedule for your TV Boxes. Changing the Daily Update Time for TV Boxes Press the   xfinity   button on your remote control, navigate to highlight the   Settings   wheel, and press the   OK   button.   Navigate to highlight   Preferences, and press the   OK   button.   Navigate to highlight   General, and press the   OK   button.   Navigate to highlight   Daily Update Time, and press the   OK   button.   Adjust the   Time   of your Daily Update in two-hour blocks. For example, you can change it from the default time of   3:00 AM - 4:00 AM   local time to   10:00 AM - 12:00 PM   local time.     To learn more about changing the Daily Update Time on your Xfinity X1 box see here: https://www.xfinity.com/support/articles/changing-daily-update-time  

What does the error "ref cide s0a00" mean and how to fix it?

Learn which features of XFINITY X1 can provide a more accessible TV experience for XFINITY customers with disabilities.   X1: Key Accessibility Features and Benefits X1 offers the below key accessibility features that set X1 apart from other TV Box platforms. If you've got X1, you've got these features! To get X1 or to get help and support with using these accessibility features, just reach out to the   Comcast Accessibility Support Center for Customers with Disabilities. You can learn more about these features and watch video demonstrations at   xfinity.com/accessibility.     Voice Guidance X1 talks.   Voice Guidance - the X1 talking guide - speaks on-screen text and options aloud to help you navigate through screens and menus. The feature empowers customers who are visually impaired or have difficulty reading and comprehending the X1 interface to navigate it independently. Voice Guidance is only available on the X1 Operating System from XFINITY. Learn more about the X1 Talking Guide Voice Guidance Feature.     X1 Voice Remote X1 listens.   With the X1 Voice Remote, you can use simple voice commands to change channels, search for shows, enable closed captioning and more. Just say things like “Watch NBC,” “Show me movies about sharks,” “what should I watch?” and much more. The Voice Remote is only available on X1. See   xfinity.com/voice-remote-upgrade   to learn more.     Video Description X1 narrates.   Video description is a secondary audio program with a narrator that describes what’s happening on the screen, including actions, facial expressions, scene changes, graphics and on-screen text. Video description is available on all XFINITY TV Boxes. With X1, video description is easier than ever to turn on or off.   Learn more about video description.      Enhanced Closed Captions X1 transcribes.   Enhanced closed captioning settings give you control over the style of your closed captions - the on-screen transcription of the dialogue and sound effects on the show you’re watching. Ensure caption readability with options like font size, style and color, background color and opacity and more. Enhanced closed captions are available on all XFINITY HD TV Boxes. With X1, closed captioning options are easier than ever to find and change. Learn more about Closed Captioning on X1.     Eye-Control Remote X1 eye control. This  feature gives people with physical disabilities like spinal cord injuries or amyotrophic lateral sclerosis (ALS) the ability to navigate their television using only their eyes. Xfinity X1 eye control is a web-based remote for tablets and computers that pairs with an existing eye gaze system and allows viewers to change the channel, set a recording, search for a show and more, all with a glance.   X1 eye control is free and uses a web page remote control that works seamlessly with existing eye gaze hardware and software, Sip-and-Puff switches and other assistive technologies. To make X1 eye control work, Xfinity customers visit xfin.tv/access and use their credentials to pair the web-based remote with their set-top-box.  From that point forward, each time the customer gazes at a button, the web-based remote sends the corresponding command to the television.   With X1 eye control, customers can: Change the channel, launch the guide, search for content, set a recording and more, without assistance Turn on the X1 Sports App which brings real-time sports scores and statistics into the screen right alongside the in-game action Access X1’s Accessibility menu which controls closed captioning, video description and voice guidance Use their gaze to type out voice commands like “watch NBC” or “action movies”  

Question   I just received a letter from Comcast that states in June 2019 the OnDemand app will no longer be available to TiVo users. Is this accurate?   Answer   Yes, we have started to notify impacted customers.   On June 25, Comcast and TiVo will remove the ability for customers to access Xfinity On Demand on TiVo devices.   The platform that connects TiVo and Xfinity devices uses out-of-date technology that can’t be upgraded or updated, making it susceptible to security breaches and therefore both companies decided to sunset the feature.   **Note**: No other aspect of your TiVo experience will be affected by this change (e.g., you will still be able to access live programming and DVR content).     Why can I no longer access Xfinity On Demand on my TiVo device after June 25th? We made the decision to remove the Xfinity On Demand app from TiVo devices because the platform utilizes outdated technology that can no longer be updated and is therefore susceptible to security breaches. The decision to remove the feature was made in close consultation with TiVo.   Does this include access to SVOD (Subscription Video On Demand) packages I access through Xfinity On Demand such as: DOGTV and History Vault On Demand? Yes. In order to continue watching this content, you will need an Xfinity TV box or a device that can access the Xfinity Stream App (Roku, certain smart TVs, smartphone, tablet or computer).   Will any other parts of my TiVo experience be affected by this change? No, no other part of your TiVo experience with Xfinity will be affected. You can still watch and record live TV, and your recordings won’t be deleted.   Are there other ways I can watch On Demand content? Yes. If you have an Xfinity TV Box, you can still access your On Demand content, including any SVOD subscriptions. You can also access all of your On Demand content via the Xfinity Stream app and portal, which is available on Apple and Android devices, computers/laptops, Roku devices, Samsung Smart TVs and later this year on LG Smart TVs. See  Xfinity Stream App on Xfinity TV Partner Devices  for details on compatible devices.

The Xfinity TV Partner app will enable TV  manufacturers to allow consumers to watch Xfinity TV cable service on their devices without the need for a leased set-top box.

  Comcast and Google announced the nationwide launch of YouTube on   Xfinity X1, giving viewers quick, easy access to YouTube’s vast online video collection alongside the live, on demand, DVR and other web programming that is already included with their Xfinity TV subscription. YouTube content will be accessible via the X1 voice remote and YouTube videos will be featured throughout Xfinity on Demand.    YouTube’s online videos will be featured throughout the Xfinity On Demand menu and available in the YouTube app, providing easy access to trending videos and complementing existing movie, show, music, news, and celebrity content screens on X1 and supplementing thematic destinations.    Featuring universal voice control with the X1 voice remote, customers can also access YouTube content by:   Simply saying "YouTube" to launch the app.  Searching for topical videos by saying, "YouTube, show me make-up tutorials," or "Find party dip recipes on YouTube."   Calling up trailers, clips, and more related to movies, TV shows or celebrities by saying, "Watch ‘Carpool Karaoke’ on YouTube," or "Show me clips from ‘Empire’ on YouTube."   Saying, "Find live streams from Coachella on YouTube," or "YouTube, show me performances from the 2017 Grammy’s" to watch or browse clips of live event feeds.   Current X1 and YouTube signed-in customers can readily access their personalized settings and subscriptions when accessing YouTube on X1.  In addition to finding YouTube content with the X1 voice remote and within Xfinity On Demand, customers can just launch the YouTube app located in the Apps and Networks sections of X1.  For more information about X1, visit   www.xfinity.com/X1     Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet service A compatible X1 TV Box (excludes RNG150s)     Access and Use the YouTube App To access the YouTube app, press the   xfinity   button on your remote control and navigate to   Apps > YouTube. Using the voice remote, you can also open the app by saying "YouTube," or search for specific video types, e.g., "Best street food in the world on YouTube." Once the app is open, you can continue to search for videos using your voice remote, or you can select   Search   to find videos using the on-screen keyboard.     Manage Your YouTube Account Open the YouTube app, then use the arrow keys on your remote to navigate left and open the  Main Menu . To Sign In: Select   Sign In. Visit youtube.com/activate on your computer or mobile device. Enter the code provided on the X1 YouTube app. Once signed in, you'll have access to your YouTube channel subscriptions and playlists, as well as YouTube Premium (if you're a subscriber).   To Sign In to More Than One YouTube Account: After you've signed into the first account, select the   name   of the logged in user from the   Main Menu. Select   Add Account. Repeat the same sign-in process.   To Switch YouTube Accounts: If you've signed into more than one account, select the name of the logged in user from the   Main Menu. Select the name of the YouTube account you want to switch to.   To Use YouTube in Signed Out Mode: Select your name from the   Main Menu. Select   Use YouTube signed out. This lets you use YouTube in signed out mode, but   your account information will still be saved so that you can switch back to it anytime without having to perform code entry to sign back in. To Sign Out and Remove Your YouTube Account from the YouTube app on X1: Select your name from the   Main Menu. Select   Manage Accounts.   Select the account that you want to remove.   Select   Remove.     Frequently Asked Questions Will I have to pay for the YouTube on XFINITY X1? This service will be available to customers with an X1 XFINITY TV subscription at no additional charge. How does YouTube on XFINITY X1 work? X1 customers can access YouTube in the Apps and Networks sections of X1, and via featured YouTube content that will be integrated throughout XFINITY On Demand. For the first time, YouTube viewers will enjoy universal voice control with the X1 voice remote and be able to access YouTube content. X1 customers will be able to browse and access YouTube’s massive collection of digital content, including gaming videos, eSports content, music clips, fitness videos, daily vlogs from YouTube creators, entertainment clips, and real-time trending news, sports and viral videos. Current X1 and YouTube customers will also have the ability to sign in when accessing YouTube on X1 and readily access their personalized settings and subscriptions.   Can I stream YouTube on other X1 TV Boxes in the house? Yes, you can watch YouTube on any compatible X1 TV Box (excludes RNG150s) in the house. Can I view YouTube TV content using the YouTube app on X1? No. YouTube TV is a separate, subscription-based service that is not available on Xfinity X1. Will streaming YouTube content on X1 TV Boxes count towards my monthly Internet data usage? Yes. YouTube is delivered over your Xfinity Internet service to your X1 TV Box; therefore, YouTube will be subject to the terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. How do I learn more about YouTube features? Please visit  YouTube Help  to learn more about YouTube app features. What is YouTube Premium? YouTube Premium is a paid membership that gives you an amplified video and music experience across  YouTube ,  YouTube Music ,  YouTube Gaming , and  YouTube Kids . Learn more about the benefits of a YouTube Premium membership, including how to sign up, by going to  YouTube Help  and typing in "Join YouTube Premium". Do I have to subscribe to YouTube Premium to use the YouTube app on X1? No, you do not have to subscribe to YouTube Premium to use the YouTube app on X1. Why do I see a "Content Warning" message when I voice search for YouTube videos? When you perform a voice search for YouTube videos, we search YouTube on your behalf and present results from YouTube directly to you. When your YouTube search returns videos flagged by YouTube as inappropriate for all ages, we show this "Content Warning" message. At this point, you can choose to  Continue  to proceed to view YouTube search results or  Cancel  the search. **Note**: This message cannot be turned off at this time. How does YouTube flag age-restricted videos? YouTube has 24/7 monitoring to make sure all videos follow YouTube's  Community Guidelines . Videos that violate YouTube Community Guidelines are removed by YouTube. Age-restricted videos are also flagged during this process. Can I view 4K YouTube content on my X1 TV Box? Yes. 4K YouTube content is available if you have an XG1v4 or Xi6 TV Box with a compatible 4K TV. Please  contact us  to order and learn more about  watching 4K content on Xfinity . What video resolution is required to view 4K content on YouTube? When your X1 TV Box is set up, it will automatically be set to the highest video output resolution possible for your TV. If you wish to manually change your settings, the video display must be set to 2160p30 or 2160p60 resolution on the 4K capable Xfinity TV Box. On the XG1v4 or Xi6 TV Box, this can be done in the  Settings   menu on X1, and the cables provided are compatible. Please see more about  using the X1 guide to adjust your video display . YouTube 4K badging is based on the highest resolution available of the video. YouTube 4K badging may display on a HD device, as the video will automatically downscale to the best supported resolution and continue playback. To see which resolution the YouTube video is playing back on within the YouTube app, click on the  Stats for Nerds   menu option. How do I report offensive YouTube videos? Because YouTube hosts videos from the open Internet, YouTube cannot 100% guarantee that all videos will be flagged appropriately through 24/7 monitoring. At times, inappropriate videos may show up on YouTube for a short amount of time until they are removed or flagged as age-inappropriate by YouTube. To report offensive videos to YouTube: Play the YouTube video you want to report. Press the   down   arrow on your remote to bring up the video player controls. Navigate left to   More Options. Navigate right and select   Report   (Flag   icon).   Choose the reason why you want to report this video.   Why am I unable to sign in to the YouTube app on X1? If you are unable to sign in to the YouTube app on X1, please verify that you have entered the correct YouTube username and password. If you are still having issues, please visit  YouTube Help  for instructions on how to recover your account. Why can't I see YouTube content on my X1 TV Box? Not all of our Xfinity X1 TV boxes are compatible with Over the Top (OTT) streaming partner apps such as YouTube. If you would like to exchange your TV box for a compatible one, you can order right from your X1 TV Box. For instructions on how to do this, please see  exchanging your Xfinity X1 TV Box to Watch our OTT Streaming Partner Apps on X1 . Why is the YouTube app frozen? If the YouTube app is frozen on your screen, try exiting and relaunching the YouTube app. If it is still frozen,  powercycle your X1 TV Box . If problems persist, please  contact us  or visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. Why are YouTube videos buffering? Since YouTube is an Internet application, the YouTube app on X1 works just like YouTube on your computer, which buffers video any time there is an issue with YouTube or your Internet connection. You can also visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. Why won't the YouTube app launch on my X1 TV Box? Not all of our Xfinity X1 TV boxes are compatible with Over the Top (OTT) streaming partner apps such as YouTube. If you would like to exchange your TV box for a compatible one you can order right from your X1 TV Box. For instructions on how to do this, please see  exchanging your Xfinity X1 TV Box to Watch our OTT Streaming Partner Apps on X1 . If you have a compatible X1 TV Box and Xfinity Internet service,  powercycle your X1 TV Box  and check again to see if you can launch the YouTube app on X1. If you still cannot launch the YouTube app, please  contact us . I am trying to view content on YouTube and the following message appears: "The uploader has not made this video available in your country." The content the customer is attempting to view has not been made available in the viewing device's location. Why am I having issues navigating in the YouTube app? If you are having issues navigating in the YouTube app on your X1 TV Box, try exiting the YouTube app and relaunching it. If you are still having issues navigating, try  powercycling your X1 TV Box . If the problem persists, please  contact us  or visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. How do I set parental controls or block access to the YouTube app on X1? There are several ways you can set parental controls for the YouTube app on X1. Lock   TV-MA   content under   Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the YouTube app.   You can block access to the YouTube app using an   Application Lock. Enable Restricted Mode provided by the YouTube app: Open the YouTube app on X1. Select   Settings   from the   Main Menu. Set   Restricted Mode   to "Enabled." Restricted mode hides videos that may contain inappropriate content flagged by YouTube. Note that there is no PIN required to enable or disable restricted mode. **Note**:  Once the YouTube app is launched, X1 parental controls settings will  not  guard against new content searches or playback within the YouTube app. What accessibility features are available with YouTube? YouTube includes Closed Captioning. Videos that are viewed via the YouTube app will display accessibility features you have set up in your YouTube account. Please note that your X1 accessibility user preferences do not apply within the YouTube app. How do I turn Closed Captioning on in the YouTube app? To set your YouTube accessibility settings, visit  youtube.com/account_playback . Does it cost anything to use the YouTube app on X1? There are no additional charges for accessing YouTube through X1; however, YouTube usage on X1 counts towards any monthly Xfinity Internet service data usage plans that may apply. Why am I receiving an error message when I try to watch purchased content? At this time, the YouTube app on X1 does not support watching purchased content. We are aware of the issue and are working to correct it.     Troubleshooting Third Party Errors If you attempt to view content via the YouTube app and receive an error that does not begin with APPS, RDK or XRE, it is likely a third-party error specific to YouTube. Please visit www.youtube.com/help or youtube.com/tv_feedback for additional support. The following are examples of third-party errors:     For additional information about YouTube on Xfinity X1 see here: https://www.xfinity.com/support/articles/x1-youtube-app-overview

This article explains the differences between the different Xfinity X1 TV boxes and their features

This list is a compilation of XFINITY's most common TiVo Error Codes along with an Explanation and Resolution

Question   Where can I get a local printable Xfinity channel lineup?   Answer ***Created by our Community***     Comcast may have it online at  https://www.xfinity.com/learn/channel-lineup  or  https://www.xfinity.com/support/local-channel-lineup/. From there you will see the option to "Print".   A lineup may also have been included with one of your recent bills -- check  https://customer.xfinity.com/ .   Service Centers should have printed channel lineups. Check locations and hours at http://www.xfinity.com/support/service-center-locations/ to pick one up, or call Customer Service at 1-800-Comcast and have them send a lineup to you.   For more details, see here: https://www.xfinity.com/support/articles/id11-channel-lineup   To request a Braille or large print TV channel lineup, contact the Comcast Accessibility Support Center for Customers with Disabilities by emailing  accessibility@comcast.com .  

  Did you know that the last ICC Cricket World Cup had   a record-shattering viewership   on Willow of 1.4   million   people? Did you also know that, according to HuffPost, the World Cup is one of the top 10 most viewed sporting events in the entire   world?   Whether you knew it already or not, cricket is an exciting, world-wide sporting phenomenon that you don’t want to miss out on.     The VIVO Indian Premier League runs from March until May, then the ICC Cricket World Cup is just around the corner, and   Xfinity X1   makes it easy to experience cricket like never before. Whether you’re looking to watch live cricket matches, stream the games from a mobile device, and even re-start, pause, and fast-forward past games, X1 has the ultimate cricket experience for fans. Learn more, and tune in on the Willow HD network with X1.   ICC Cricket World Cup and VIVO IPL live on Willow HD Wondering how you can catch all the action of VIVO IPL and the ICC Cricket World Cup? X1 customers can see it all live on the Willow HD network. Customers can also stream Willow Network live on the go with the   Xfinity Stream app, so you never have to miss a single play. That means you can enjoy cricket matches anytime, anywhere.   If you have the X1 Voice Remote, it’s even easier to watch cricket content. Just say   “Cricket”   into your remote to see live matches, schedules, highlights and more. Speaking of highlights, check out our list of the most highly anticipated World Cup games, below: May 30 – England vs South Africa June 05 – India vs South Africa June 09 – India vs Australia June 11 – Bangladesh vs Pakistan June 13 – India vs New Zealand June 16 – India vs Pakistan June 19 – New Zealand vs South Africa June 25 – England vs Australia June 29 – Australia vs New Zealand June 30 – England vs India   These matches will ultimately lead to the semi-finals, happening on July 9th and 11th, respectively. After the semi-finals conclude, the world can watch as two teams fight to take it all in the World Cup Final, happening on July 14th.   Instant replays, and more! X1 customers never have to miss a moment, with the ability to re-start from the beginning, pause, or fast forward the games. Maybe you want to watch a replay of the incredible match you saw earlier, or fast forward through a game you missed to get to the good stuff? X1 makes all that (and more) possible for the cricket super-fans out there looking for a better way to watch their favorite teams dominate the field.   X1 invites you to watch cricket for free on Willow HD Even better, Xfinity TV customers without a subscription to Willow HD can still watch cricket for free from 3/20 until 4/19! Willow HD will be available to Xfinity TV customers during that time, which means more cricket all month long as teams progress through the Indian Premier League leading up to the ICC Cricket World Cup. Now you really don’t have to miss a moment of this year’s biggest cricket events when you watch with X1 and the Xfinity Stream app.   Tune in to the ICC Cricket World Cup with X1 No matter what team you’re rooting for, this year’s World Cup will be something to see. Make sure you don’t miss a moment of it with X1 and Willow HD, and take the games with you on the go with the Xfinity Stream app. Ready to experience cricket with X1? Just say   “Cricket”   into the X1 Voice Remote and start viewing. After all,   this is cricket with Xfinity X1: simple, easy, awesome.       Frequently Asked Questions Do customers need to have an Xfinity TV subscription? Or X1? No. Xfinity customers without a subscription to Xfinity TV or non-X1 customers have access to the Willow free preview via the Xfinity Stream portal or app. ( Note:  Customers will need to sign in with their  Xfinity username and password .) Can non-X1 customers view the free preview on Xfinity Stream? Yes! Non-X1 customers have access to the Willow free preview via the Xfinity Stream portal and app by signing in with their  Xfinity username and password . Can Xfinity Internet-only customers view the free preview? Yes! Xfinity Internet customers (any level) without a subscription to Xfinity TV have access to the Willow free preview via the Xfinity Stream portal or app. ( Note:   Customers will need to sign in with their  Xfinity username and password .) Can the content be viewed out of home? Yes. Customers have access to the Willow free preview with the Xfinity Stream app or web portal inside or outside of the home. Will the live Willow and/or Xfinity On Demand streaming on the Xfinity Stream app or web portal count against the customer’s Xfinity Internet data usage plan? Yes. All internet-based video streaming and download services, including internet-delivered programming available through Xfinity Stream, is included in the calculation of monthly usage. (For more information, see  what counts against a customer’s data plan .) After the free preview, what should I do if an X1 customer calls in to ask how they can continue to access Willow? Willow is available to X1 customers for $14.99 per month a la carte or as an add-on to any  international  package for only $6.99 per month. What if the customer does not subscribe to X1? Encourage the customer to upgrade to a light Xfinity X1 package, such as Starter. (** Note**:  For customers in Central Division and Portland Region, Willow is available a la carte or as an add-on in the  Xfinity Instant TV  package.) Where can I find dates/times of the IPL matches? IPL live match schedule can be found at  https://www.cricbuzz.com/cricket-series/2676/indian-premier-league-2019/matches .     Source: https://www.xfinity.com/hub/tv-video/cricket-on-x1

ANSWERED: Obten tu menu X1 en espanol (How to get your X1 menu in Spanish)