Phone

Question   Why am I getting calls with my name and telephone number on my caller ID?     Answer   I can tell you that I have had similar instances of this occurring on both my cellular phone and home phone. There seems to be a "spoofing" scam where fraudsters are using your own number to call you and others.    The FTC has a a fantastic article about these type of calls and the actions that you can do to protect yourself (article found here:   https://www.consumer.ftc.gov/blog/2015/07/getting-calls-your-own-number).   Per that article:   "Bottom line? These calls from your own number are illegal. Don’t pick up — or press buttons to be taken off the call list or to talk to a live person. That just leads to more calls. It’s best to ignore them, and move on with your day."   Unfortunately Comcast cannot stop these actions from happening, but we do have some calling features that can help to combat these type of unwanted calls.    For Xfinity Home Phones To Activate Call Screening Lift the receiver and listen for the dial tone. Press   *60. Follow the prompts to activate the feature and to add, delete or review the numbers on your list. When creating your list, include the area code for local and long distance numbers. To block calls from the last number that called you, press   #   when prompted.   (More details about stopping unwanted calls can be found here: https://forums.xfinity.com/t5/Phone/ANSWERED-How-to-stop-unwanted-calls/ta-p/3170369)   For Xfinity Cell Phones  Blocking numbers on iPhones Go to your Phone icon. If you've saved the number in your phone, go to the contact and scroll down to select "Block this Caller." If the number is in your recent calls, select the blue "i" icon and scroll down to select "Block this Caller."   Blocking numbers on Android phones Go to your Phone icon. Go to your recent calls, or your contacts list if you've saved the number already. Depending on which Android phone you have, select More, Details, or an icon with three vertical dots. Then, select Block.   We also always recommend that you report these type of calls (every instance) to the FTC and/or FCC; their information can be found in the article listed above.

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 No dial tone on your phone? Here is what you can do to fix it.     Try This First If you're experiencing trouble with your phone service (such as you don't have a dial tone or you can't break it), please check to make sure all phones are on the hook and that cordless phone batteries are charged. Still Having Issues? Please follow the suggestions below to try and restore service: Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack. Plug the phone directly into your Xfinity Voice modem to determine if the issue may be related to the wiring inside your home. If you have two phone numbers with Xfinity Voice service, and only one is working, please   contact us. Check the lights on your digital voice modem (see below). Depending on the light sequence displaying, you may need to reset your modem.     What the Lights on Your Xfinity Voice Modem Mean An Xfinity Voice modem combines your cable modem and analog telephone adapter. The lights on the modem indicate different functions; this explains what they mean. Note: Here is a typical modem diagram: Below are descriptions of these lights. Telephone 1 or Telephone 2 A solid light indicates the phone(s) are on the hook. A flashing light indicates a phone is off the hook. If the light is off, you'll need to reset the Xfinity Voice modem. See   reset your modem for Xfinity Internet or Xfinity Voice for instructions. If the light is flashing very slowly, please   chat with us.     Battery 1 or Battery 2 If your Xfinity Voice modem is equipped with two battery slots, only one battery is needed in order to receive up to eight hours of backup power. One of the battery lights should be solid if the battery is good and connected properly. Your connection should not be affected by the status of the battery lights as long as you have power to the modem*. If the battery light is   off   and you have a backup battery inserted into the modem or connected to your modem (depends on modem model), make sure the battery is securely connected to the modem. If you do not have a backup battery installed, this light will remain off. If the light is   flashing, your battery is depleted and may not provide backup power in the event of an outage. A backup battery can be installed in your Xfinity Voice modem to provide additional hours of service during a power outage. If your battery is missing or depleted and you would like to purchase a new one,   find out more information on purchasing a battery. Xfinity Voice Service Interruption *If Xfinity Voice service is interrupted as a result of downed cables connecting to your home or cuts to other portions of our network (as can happen in cases of severe storms), the service will not function until those facilities are restored. Depending on the specific facilities impacted, traditional phone providers may be affected.

Question   I keep getting a lot of unwanted phone calls. How do I make this stop?   Answer   Blocking of Calls to 900/976 Numbers All calls to 900/976 numbers are automatically blocked. There is no charge for this service and the block can't be removed. Blocking of Collect Calls and Bill to Third Party Calls You can also block collect calls and bill to third party calls. Anonymous Call Rejection Anonymous Call Rejection automatically rejects calls from numbers with Caller ID blocked. Callers who block the display of their name and number will hear an automated recording that you're not accepting blocked calls. The message instructs them to un-block their Caller ID and dial you again. **Note**:   Anonymous Call Rejection is   not   included with the Xfinity Voice Unlimited Saver plan. Here's How to Use Anonymous Call Rejection From Your Home Phone To Activate Anonymous Call Rejection Lift the receiver and listen for the dial tone. Press   *77   and listen for a confirmation tone that the feature has been activated. To Deactivate Anonymous Call Rejection Lift the receiver and listen for the dial tone. Press   *87   and listen for a confirmation tone that the feature has been canceled.   Here's How to Use Anonymous Call Rejection Online Access   Xfinity Connect   and click the   Menu   button.   Select the   Voice   icon from the drop-down list. Enter your primary Xfinity username and password. Click the settings wheel in the upper-right corner and select   Settings   to see your Voice Preferences. Select   Call Blocking. In the   Anonymous Calls Rejection   section, click the box for   Block all anonymous calls. Do you want to stop unsolicited robocalls to your home? You can block these calls with Nomorobo, a service available with Xfinity Voice. Learn more about   stopping unsolicited robocalls to your home. Call Screening allows you to create a list of up to 25 callers who will receive an announcement saying that you aren't available. Please note that this feature is separate from Anonymous Call Rejection, which blocks calls from callers who have their Caller ID information suppressed. (Learn more about using   anonymous call rejection with Xfinity Voice.) **Note**:   Call Screening is   not   included with the Xfinity Voice Unlimited Saver plan. Manage Call Screening from Your Home Phone To Activate Call Screening Lift the receiver and listen for the dial tone. Press   *60. Follow the prompts to activate the feature and to add, delete or review the numbers on your list. When creating your list, include the area code for local and long distance numbers. To block calls from the last number that called you, press   #   when prompted.   To Deactivate Call Screening Lift the receiver and listen for the dial tone. Press   *80. When prompted, press   3   to turn the feature off.   Manage Call Screening Online If You Have Xfinity Voice and Xfinity Internet Go to   www.xfinity.com Click the   Voice   icon     in the upper right -Or- Click the   Menu   icon     and select   Voice   in the drop-down list. Enter your Xfinity username and password. Click the   Settings   icon     in the upper-right corner of the page and click   Settings   to see the   Voice Preferences   menu. Select   Call Blocking. Enter a telephone number and click   Add   to block the number. To remove a block, click on the   trash icon   next to an existing number. Click the check-box for   Block Anonymous Calls   to add Anonymous Call Rejection. **Note**:   You can also block a number by locating it in the   Call History   screen or   Voicemail   screen (if a voicemail was left) and selecting   Block Caller > Confirm. If You Have Xfinity Voice Only Go to   www.xfinity.com   and click the   Menu   icon.   Select   Voice   in the drop-down list. Enter your Xfinity username and password. If you do not have an Xfinity username and password, sign in using your Xfinity Voice telephone number and voicemail password. You will see a message about Xfinity Connect. Click   Register   to register your Xfinity username. This will allow you to access your Voice account through Xfinity Connect. Note:   If you do not click   Register, you will be automatically redirected to the registration page. Click the   Settings   icon     in the upper-right corner of the page and click   Settings   to see the   Voice Preferences   menu. Select   Call Blocking. Enter a telephone number and click   Add   to block the number. To remove a block, click on the   trash icon   next to an existing number. Click the check-box for   Block Anonymous Calls   to add Anonymous Call Rejection. **Note**:   You can also block a number by locating it in the   Call History   screen or   Voicemail   screen (if a voicemail was left) and selecting   Block Caller > Confirm. Call Screening Guidelines The following numbers cannot be added to your Call Screening list: Your Xfinity Voice/home telephone number. Telephone numbers beginning with area codes 900, 500, 700, or 976. Telephone numbers with extension 555. 911 telephone numbers. 411 telephone numbers. Long distance numbers may be added to your list. Enter the 10-digit number to block the number (area code seven-digit number); do not enter a 1 at the beginning of the number. Call Screening cannot be turned on unless there is at least one number on your Call Screening list. Call Screening does not rely on Caller ID to operate; inbound callers who have blocked their Caller ID will still be blocked. The Call Screening feature takes priority over other features such as Anonymous Call Rejection and Call Forwarding. For example: If you have Anonymous Call Rejection activated, a caller from a number on your Call Screening list will receive a message stating you are not available instead of receiving a message requesting that the Caller ID information be unblocked. If you have Call Forwarding activated, a caller from a number on your Call Screening list will receive a message stating you are not available, and the call will not be forwarded.     Do Not Call List Comcast strives to honor requests for privacy with regard to promotional or sales communications. To remove yourself from future sales calls, solicitations at your door and/or promotional mail from Comcast, please complete the form here: https://pc2.mypreferences.com/Comcast/OptOut/Default.aspx

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