Phone

Xfinity Mobile's Phone Finder feature helps you locate your misplaced Xfinity Mobile phone in your home.

Question   How do I call internationally with my Xfinity Home Phone or Xfinity Mobile?   Answer   Xfinity Home Phone Easily stay connected with friends and family around the world!   With the XFINITY Voice Unlimited plan, you can make calls to nearly half the world, at home or on the go with your smartphone or tablet.   Save on your wireless plan when you call Canada, China, India, Mexico, South Korea, Hong Kong, Singapore and Puerto Rico – at no additional cost.   It’s more ways to stay connected to more places! Learn about our great international calling rates! See international calling rates   Can't find the country you're looking for? Check out our additional international calling plans below and call today 855-755-1211       Carefree Minutes ®  World Select 300     Carefree Minutes ®  Latin America 300     **NOTE**: (M) stands for the ability to call a mobile phone in that country from the U.S.      Restrict Toll or International Calls Call restriction allows you to restrict toll and/or international calls to your home phone. See  Use the Call Screening Feature with Xfinity Voice  to learn more about adding international numbers to your Call Screening list. However, please note: Telephone numbers from Canada and some Caribbean countries may be able to be blocked; however, you may need to   contact us   for assistance. Telephone numbers from outside of the NANP (most international numbers with the exception of Canada and some Caribbean countries) cannot be blocked.      Xfinity Mobile If you need to get in touch with your friends or family overseas, go right ahead. It's just as easy as calling or texting your neighbor. Xfinity Mobile has service to over 200 countries worldwide.   Text freely, and call with competitive rates Texting from the U.S. to over 200 countries is included with your service at no extra charge. For calls,   search for the most up-to-date rates.   Call Mexico and Canada at a flat rate Have friends and family in Mexico and Canada? Call them as often and for as long as you'd like with the Mexico and Canada Call Pass. Add it to any Xfinity Mobile line for $10/line per month. Check out   more details about the call pass   if you're interested.   Get updated on international calls To help keep your costs in check, we’ll text you updates on your spending on international calls. You'll get notified for every $100 you spend on calling non-U.S. numbers.   Mexico and Canada Call Pass   The Call Pass allows you to make unlimited calls from the United States to family and friends in Mexico and Canada, instead of paying a per-minute rate. To switch to the flat rate, just log into your Xfinity Mobile account and go to any line's Data Details. Add it from there. It costs an additional $10/mo for each line you add it to. All your calls to our North American neighbors will be covered under one, predictable monthly rate.   Get updated on international calls To help keep your costs in check, we’ll text you updates on your spending on international calls. You'll get notified for every $100 you spend on calling non-U.S. numbers.     What else should I know about the Mexico and Canada Call Pass? There are a few more things you should be aware of if you get the Call Pass. When you add it to your line, it will retroactively cover calls to Mexico and Canada made during your current billing cycle. It doesn't cover calls made from Mexico and Canada to the United States. The $10/mo charge will recur until you choose to remove the Call Pass. It's not pro-rated or refundable, no matter when you add or remove it. When you remove it, it'll remain active for the rest of your current billing cycle. At the start of the next, it'll become inactive. When it's removed, you'll go back to paying a per-minute rate for your calls. Your Call Pass will come with you if you switch between data options and if you move from our first generation plan to our second-generation plan.   **Important Note**:   The Mexico and Canada Call Pass is only available for phones at this time. If you have an Apple Watch paired to a phone with a Call Pass, the Call Pass does not transfer to it. Any calls made to Mexico and Canada through your Apple Watch will be charged under international rates.       Make an International Phone Call on Xfinity Voice and Xfinity Mobile For international calls outside of the North American Numbering Plan (NANP): Dial   011. Enter the country code. Dial the number. Note:   Dial   0   or   00   for help connecting your call. For calls inside of the NANP (Canada and some Caribbean countries): Dial   011. Enter the area code. Dial the number.   See  Country Codes  for a list of telephone country codes and international area codes.   Review our Xfinity Voice  International Calling Rates .   View our Xfinity Mobile International Calling Rates   Frequently Asked Questions   Xfinity Voice Will I get billed per line or at the account level? International calling plans apply at the account level. One calling plan applies to all lines on your account. How is the per-minute charge calculated?  Usage is billed to the whole minute and rounded up. For example, a one minute plus one second call is billed at two minutes. What happens if I add the calling plan partway through my billing cycle? When you add a calling plan during the middle of the billing cycle: Calls made before the date the calling plan was added are charged at the regular rate. You receive the full block of time (BOT) for use throughout the end of your billing cycle. Note: The BOT begins and cuts off two days before the billing cycle date. What happens if I use more than the block of time (BOT) allowed?  If you exceed your BOT, you will be billed at the regular international per-minute rates for each overage minute. Refer to the   international calling site   for more information. Note:   Some call plans have discounted per-minute rates for each termination type (e.g., Carefree Minutes Latin America 300 and Carefree Minutes World Select 300).   Can unused minutes be carried over to the next billing cycle? No. Unused minutes do not roll over to the next billing cycle. Is there a way for me to track how many minutes I have used? Yes. Follow the steps below: Log in to My Account at   https://customer.xfinity.com   with your Xfinity username and password. Select the   Billing   tab at the top of the page and click   View call log   at the bottom of the page.   Select   Unbilled Activity   from the drop-down to view your international long distance calling plan's used minutes and minutes remaining.   Where can I view my call detail? Carefree Minutes usage displays on the bill similar to domestic long distance calls. You can view your detailed bill online by logging in to My Account at https://customer.xfinity.com with your Xfinity username and password. Select the Billing tab and click View call log at the bottom of the page. From the drop-down, select Unbilled Activity to view your international long distance calling plan's used minutes and minutes remaining. With the Carefree Minutes Latin America 300 plan, will the mobile minutes count against the block of time (BOT) allocation? Mobile minutes to six countries (Brazil, Chile, Colombia, Costa Rica, Dominican Republic and Venezuela) will count against the 300 minute BOT with Carefree Minutes Latin America 300. For more information, read about international calling plans.     Xfinity Mobile     Additional Resources https://www.xfinity.com/international-voice?showiro=yes https://www.xfinity.com/international-voice?pc=1 https://www.xfinity.com/support/articles/international-call-plan-bill https://www.xfinity.com/support/articles/international-calling-guide https://www.xfinity.com/hub/home-phone/international-calling?pc=1 https://www.howtocallabroad.com/    

 No dial tone on your phone? Here is what you can do to fix it.     Try This First No Dial Tone? Make sure all phones are on the hook and that cordless phone batteries are charged. Try to plug a working corded phone into different jacks to find out if the problem is isolated to one phone or one jack.   Not Receiving Calls? Check the ringer on your phone to make sure it is turned on. If the phone rings a half ring on incoming calls, Call Forwarding may be activated.   Need more advanced help? Follow the below instructions to troubleshoot your Xfinity Voice service with the Xfinity My Account app: Log into the Xfinity My Account app on your Apple or Android device, and tap the   Voice   icon at the bottom of the screen.   Tap   Common Problems & Solutions.   Tapping any of the topics displayed will provide more information about managing your Xfinity Voice service, including FAQs: Understanding Account Numbers/Username and PINs How To Set-up Your Xfinity Voicemail How To Change the Number of Rings Before Going To Voicemail   Troubleshooting Steps You will be asked to identify the problem. After selecting the item to troubleshoot, the app will run diagnostics. The app will initiate account, service and device level checks. Based on these checks, it will present options to correct whatever issues are occurring. You can reset modems, fix entitlement issues, be alerted when outages are resolved and more. The app will ask if the problem has been fixed. If the problem has not been fixed, please see the Additional Troubleshooting - Request Assistance   section below for more options.   Begin Troubleshooting Log into the Xfinity My Account app on your Apple or Android device, and tap the   Voice   icon at the bottom of the screen.   Tap   Troubleshoot.   Select the service issue that you are currently experiencing.   The connection status of your Xfinity Voice modem will be checked, which may take a few seconds.   Online Troubleshooting If your Xfinity Voice modem is online, restarting it can resolve many common issues. If you're currently using your Voice service, please finish up all phone calls; otherwise, any in-progress calls will be disconnected. If you would like to proceed, tap   Restart device. Restarting your modem should take about five minutes.   The My Account app will send a restart signal to your modem.   Once the restart signal has been sent, please wait about five minutes for the modem to light up again. Then, check if you can hear a dial tone on your Xfinity Voice line. If this fixed your issue, tap   Yes.   To exit Troubleshooting, tap   Done. Then - you're all set!   Offline Troubleshooting If your Xfinity Voice modem is detected to be offline, please try powercycling the device to bring it back online by following these steps: Unplug your modem from the power cord and coax cable. If there is a battery present, please remove it. Wait at least 15 seconds. Plug your device back in to power it on and reconnect the coax cables. If you removed the battery, place it back in. Then, tap   OK, I've completed these steps.   Home Wiring Troubleshooting If you already powercycled and/or restarted your Xfinity Voice modem, and the original issue still persists, please note that home wiring can affect your ability to make calls. Make sure all phones are on the hook and that any cordless phone batteries are charged. If you are using home wiring, tap   Yes.   Try plugging your phone line directly into your Xfinity Voice modem. Find the port behind the device and plug your phone line directly into Tel 1, as pictured below. If this fixed your issue, tap   Yes.   Then, check if you can hear a dial tone on your Xfinity Voice line, which would indicate home wiring issues. If so, tap   Yes   again.   Additional Troubleshooting - Request Assistance If you are unable to fix the problem, you will be provided with options to get a call back from a Comcast representative (to avoid being on hold) and contact   @ComcastCares   via Twitter. For additional information, see these   FAQs about Xfinity My Account. Still Having Issues? Please follow the suggestions below to try and restore service: Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack. Plug the phone directly into your Xfinity Voice modem to determine if the issue may be related to the wiring inside your home. If you have two phone numbers with Xfinity Voice service, and only one is working, please   contact us. Check the lights on your digital voice modem (see below). Depending on the light sequence displaying, you may need to reset your modem.     What the Lights on Your Xfinity Voice Modem Mean An Xfinity Voice modem combines your cable modem and analog telephone adapter. The lights on the modem indicate different functions; this explains what they mean. Note: Here is a typical modem diagram: Below are descriptions of these lights. Telephone 1 or Telephone 2 A solid light indicates the phone(s) are on the hook. A flashing light indicates a phone is off the hook. If the light is off, you'll need to reset the Xfinity Voice modem. See   reset your modem for Xfinity Internet or Xfinity Voice for instructions. If the light is flashing very slowly, please   chat with us.   Battery 1 or Battery 2 If your Xfinity Voice modem is equipped with two battery slots, only one battery is needed in order to receive up to 24 hours of backup power. One of the battery lights should be solid if the battery is good and connected properly. Your connection should not be affected by the status of the battery lights as long as you have power to the modem*. If the battery light is   off   and you have a backup battery inserted into the modem or connected to your modem (depends on modem model), make sure the battery is securely connected to the modem. If you do not have a backup battery installed, this light will remain off. If the light is   flashing, your battery is depleted and may not provide backup power in the event of an outage. A backup battery can be installed in your Xfinity Voice modem to provide additional hours of service during a power outage. If your battery is missing or depleted and you would like to purchase a new one,   find out more information on purchasing a battery. Xfinity Voice Service Interruption *If Xfinity Voice service is interrupted as a result of downed cables connecting to your home or cuts to other portions of our network (as can happen in cases of severe storms), the service will not function until those facilities are restored. Depending on the specific facilities impacted, traditional phone providers may be affected.   Recycle Your Used Battery Detailed instructions for recycling your used battery.       Additional Resources:  https://www.xfinity.com/support/articles/what-the-lights-mean-on-emta https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem https://www.xfinity.com/support/articles/my-account-app-voice-mobile-troubleshooting https://www.xfinity.com/support/articles/trouble-receiving-calls

Question   Why am I getting calls with my name and telephone number on my caller ID?     Answer   We have received reports of this occurring on Comcast cellular and home phones. This is related to a "spoofing" scam where fraudsters are using your own number to call you and others.    The FTC has an article about these types of calls and the actions that you can do to protect yourself (article found here:   https://www.consumer.ftc.gov/blog/2015/07/getting-calls-your-own-number).   Per that article:   "Bottom line? These calls from your own number are illegal. Don’t pick up — or press buttons to be taken off the call list or to talk to a live person. That just leads to more calls. It’s best to ignore them, and move on with your day."     Unfortunately, Comcast cannot stop these actions from happening, but we do have some calling features that can help to combat these type of unwanted calls.    For Xfinity Home Phones To Activate Call Screening Lift the receiver and listen for the dial tone. Press   *60. Follow the prompts to activate the feature and to add, delete or review the numbers on your list. When creating your list, include the area code for local and long distance numbers. To block calls from the last number that called you, press   #   when prompted.   (More details about stopping unwanted calls can be found here: https://forums.xfinity.com/t5/Phone/ANSWERED-How-to-stop-unwanted-calls/ta-p/3170369)   For Xfinity Cell Phones  Blocking numbers on iPhones Go to your Phone icon. If you've saved the number in your phone, go to the contact and scroll down to select "Block this Caller." If the number is in your recent calls, select the blue "i" icon and scroll down to select "Block this Caller."   Blocking numbers on Android phones Go to your Phone icon. Go to your recent calls, or your contacts list if you've saved the number already. Depending on which Android phone you have, select More, Details, or an icon with three vertical dots. Then, select Block.   We also always recommend that you report these type of calls (every instance) to the FTC and/or FCC; their information can be found in the article listed above.       Additional Resources: https://forums.xfinity.com/t5/Phone/ANSWERED-How-to-stop-unwanted-calls/ta-p/3170369 https://www.consumer.ftc.gov/blog/2015/07/getting-calls-your-own-number https://www.consumer.ftc.gov/ https://www.fcc.gov/consumers

Question   I keep getting a lot of unwanted phone calls on my Comcast home phone. How do I make this stop?   Answer   Blocking of Calls to 900/976 Numbers All calls to 900/976 numbers are automatically blocked. There is no charge for this service and the block can't be removed. Blocking of Collect Calls and Bill to Third Party Calls You can also block collect calls and bill to third party calls. Anonymous Call Rejection Anonymous Call Rejection automatically rejects calls from numbers with Caller ID blocked. Callers who block the display of their name and number will hear an automated recording that you're not accepting blocked calls. The message instructs them to un-block their Caller ID and dial you again. **Note**:   Anonymous Call Rejection is   not   included with the Xfinity Voice Unlimited Saver plan. Here's How to Use Anonymous Call Rejection From Your Home Phone To Activate Anonymous Call Rejection Lift the receiver and listen for the dial tone. Press   *77   and listen for a confirmation tone that the feature has been activated. To Deactivate Anonymous Call Rejection Lift the receiver and listen for the dial tone. Press   *87   and listen for a confirmation tone that the feature has been canceled.     Here's How to Use Anonymous Call Rejection Online Access   Xfinity Connect   and click the   Menu   button.   Select the   Voice   icon from the drop-down list. Enter your primary Xfinity username and password. Click the settings wheel in the upper-right corner and select   Settings   to see your Voice Preferences. Select   Call Blocking. In the   Anonymous Calls Rejection   section, click the box for   Block all anonymous calls. Do you want to stop unsolicited robocalls to your home? You can block these calls with Nomorobo, a service available with Xfinity Voice. Learn more about   stopping unsolicited robocalls to your home. Call Screening allows you to create a list of up to 25 callers who will receive an announcement saying that you aren't available. Please note that this feature is separate from Anonymous Call Rejection, which blocks calls from callers who have their Caller ID information suppressed. (Learn more about using   anonymous call rejection with Xfinity Voice.) **Note**:   Call Screening is   not   included with the Xfinity Voice Unlimited Saver plan. Manage Call Screening from Your Home Phone To Activate Call Screening Lift the receiver and listen for the dial tone. Press   *60. Follow the prompts to activate the feature and to add, delete or review the numbers on your list. When creating your list, include the area code for local and long distance numbers. To block calls from the last number that called you, press   #   when prompted.   To Deactivate Call Screening Lift the receiver and listen for the dial tone. Press   *80. When prompted, press   3   to turn the feature off.     Manage Call Screening Online If You Have Xfinity Voice and Xfinity Internet Go to   www.xfinity.com Click the   Voice   icon     in the upper right -Or- Click the   Menu   icon     and select   Voice   in the drop-down list. Enter your Xfinity username and password. Click the   Settings   icon     in the upper-right corner of the page and click   Settings   to see the   Voice Preferences   menu. Select   Call Blocking. Enter a telephone number and click   Add   to block the number. To remove a block, click on the   trash icon   next to an existing number. Click the check-box for   Block Anonymous Calls   to add Anonymous Call Rejection. **Note**:   You can also block a number by locating it in the   Call History   screen or   Voicemail   screen (if a voicemail was left) and selecting   Block Caller > Confirm. If You Have Xfinity Voice Only Go to   www.xfinity.com   and click the   Menu   icon.   Select   Voice   in the drop-down list. Enter your Xfinity username and password. If you do not have an Xfinity username and password, sign in using your Xfinity Voice telephone number and voicemail password. You will see a message about Xfinity Connect. Click   Register   to register your Xfinity username. This will allow you to access your Voice account through Xfinity Connect. Note:   If you do not click   Register, you will be automatically redirected to the registration page. Click the   Settings   icon     in the upper-right corner of the page and click   Settings   to see the   Voice Preferences   menu. Select   Call Blocking. Enter a telephone number and click   Add   to block the number. To remove a block, click on the   trash icon   next to an existing number. Click the check-box for   Block Anonymous Calls   to add Anonymous Call Rejection. **Note**:   You can also block a number by locating it in the   Call History   screen or   Voicemail   screen (if a voicemail was left) and selecting   Block Caller > Confirm. Call Screening Guidelines The following numbers cannot be added to your Call Screening list: Your Xfinity Voice/home telephone number. Telephone numbers beginning with area codes 900, 500, 700, or 976. Telephone numbers with extension 555. 911 telephone numbers. 411 telephone numbers. Long distance numbers may be added to your list. Enter the 10-digit number to block the number (area code seven-digit number); do not enter a 1 at the beginning of the number. Call Screening cannot be turned on unless there is at least one number on your Call Screening list. Call Screening does not rely on Caller ID to operate; inbound callers who have blocked their Caller ID will still be blocked. The Call Screening feature takes priority over other features such as Anonymous Call Rejection and Call Forwarding. For example: If you have Anonymous Call Rejection activated, a caller from a number on your Call Screening list will receive a message stating you are not available instead of receiving a message requesting that the Caller ID information be unblocked. If you have Call Forwarding activated, a caller from a number on your Call Screening list will receive a message stating you are not available, and the call will not be forwarded.     Do Not Call List Comcast strives to honor requests for privacy with regard to promotional or sales communications. To remove yourself from future sales calls, solicitations at your door and/or promotional mail from Comcast, please complete the form here: https://pc2.mypreferences.com/Comcast/OptOut/Default.aspx       Additional Resources: Call Screening Feature with Xfinity Voice -  https://www.xfinity.com/support/articles/call-screening Call Types That can be Blocked with Xfinity Voice - https://www.xfinity.com/support/articles/restricting-calls Anonymous Call Rejection Feature with Xfinity Voice - https://www.xfinity.com/support/articles/rejecting-anonymous-calls Caller ID Blocking Feature with Xfinity Voice - https://www.xfinity.com/support/articles/caller-id-blocking-by-line Stop Unsolicited Robocalls to Your Home - https://www.xfinity.com/support/articles/nomorobo  

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