Mobile Apps

Pair and Install a Camera Using the Xfinity Home App Learn how to use the Xfinity Home app to pair and install a Camera in your Xfinity Home or Xfinity Internet system. What You'll Need Xfinity Internet or Xfinity Home The complete kit for the Camera that you want to install An eligible Xfinity Gateway Bluetooth connectivity on your mobile device The Xfinity Home app, version 10.38 or later Difficulty Easy Pairing and Installing a Camera Did You Know?   You can only pair one Camera at a time. If you have multiple Cameras, you'll need to need to pair each Camera individually. Use the power adapter that came with your Camera and do not try to pair multiple Cameras to a single power adapter. For best results, pair your Camera while it is plugged into the outlet that you will use once the Camera is mounted. Identify your Xfinity Camera. If the back of your Camera and power adapter look like the one in the picture below, go to   step 2.   Otherwise, your Camera cannot be paired or repaired via the Xfinity Home app at this time. If you have the Y-cable from your Camera kit, you can pair via the   touchscreen. If you don't have it, please   contact us   for assistance. Sign in   to the Xfinity Home app. The first screen you see depends on whether you have previously installed a Camera or another Xfinity Home device, and the type of mobile device you're using. If you haven't installed an Xfinity Home device, you'll see a welcome screen. Tap   Add a Device. If you already have Xfinity Home devices, tap the   More   icon at the bottom of the screen, then tap   Add a Device. On the   Add a Device   screen, tap   Cameras. Did You Know?   You can also use the Xfinity Home app to   connect Works with Xfinity devices. You'll be asked for permission to use Bluetooth on your mobile device in order to pair your new Cameras. Bluetooth is required. After granting permission, you may be asked for location permissions, which are also required to complete the pairing process. The   Getting Started   screen is the beginning of a setup wizard that walks you through the step-by-step process of installing and pairing your Camera. Tap   Get Started.   Place your Camera at its inside location, or if you plan to install it outside, place the Camera near the inside power outlet where you plan to plug it in. Tap   Next. If you mount a Camera outside, the power adapter   must   be plugged in inside. Learn more about   installing Cameras outside.   Connect the Camera's Ethernet cable to the power adapter, then plug the power adapter into an inside power outlet that is not controlled by a light switch. To prevent signal issues, the outlet location should be in an area with a strong WiFi signal. Tap   Next.   For best signal strength, the adapter should be visible and not too close to objects that could   interfere with the WiFi signal. Tap   I'm Ready. Let's Go!   Wait for the Camera to power up, which takes around one minute. When the light on the front of the Camera is blinking white, your Camera is ready for pairing. Tap   The Light is Blinking. Light Not Blinking?   Make sure that you've waited at least two minutes for the Camera to power up. If the light is still not blinking, tap   I Don't See the Light, then follow the on-screen instructions. Hold your phone within a few feet of the power adapter. We've Got Your Back!   If you get an error message at any point in the pairing process, on-screen instructions will walk you through fixing the problem.   The system will search for your Camera and add it to your network. This will take a few minutes. Once your Camera is connected, tap   Next.   Enter a name that identifies the Camera's intended location, such as "Back Door," then tap   Next.   Do you subscribe to 24/7 Video Recording and do you have fewer than four Cameras already using it? If so, you can enable it for the Camera being activated. To enable, tap   Turn On. Otherwise, tap   Leave Off.   You can   change which Cameras run 24/7 Video Recording   at any time. Don't Have 24/7 Video Recording?   This service automatically records video, bookmarks video clips when your Camera detects motion, and lets you create custom video clips from any video recorded in the last seven days. Read about   24/7 Video Recording   service or call 1-800-xfinity. If you want sound for your live and recorded video, tap   Turn On. Otherwise, tap   Leave Off. Did You Know?   You can change your audio settings at any time from the Camera's   Settings   screen. We care about your privacy. Microphones are only turned on if you turn them on. Read our   privacy policy. You're ready to move your Camera to its final location. Tap   Finish. Place the Camera on a flat surface or mount it to a wall using the appropriate screws and anchors. If you're mounting the Camera outside, see our   tips for outside installation. On the   Overview   screen, tap the Camera's thumbnail. Check the live video feed on the   Camera   screen and adjust the Camera to show your desired view. Congratulations! You have successfully paired and installed your Camera. If you turned on 24/7 Video Recording during the installation, learn more about how to use this service with the   Xfinity Home app   or your   Subscriber Portal. Additional Resources https://www.xfinity.com/support/articles/pair-install-xcam-home-mobile-app https://forums.xfinity.com/t5/Home-Security-Control/ANSWERED-How-to-pair-and-install-your-Xfinity-Home-cameras/ta-p/2942778 https://www.xfinity.com/support/articles/secure-pairing-installing-camera

This article explains the retirement of the XFINITY X1 Remote App and its replacement by the XFINITY TV Remote App and how to get and set up this new app

Question   Can the Xfinity Stream App be installed on a Smart TV?   Answer   The Xfinity Stream Beta App on Samsung Smart TVs allows Xfinity TV customers to enjoy their cable subscription at home via the new Xfinity Stream Beta app on Samsung Smart TVs. **Note**:  This app is currently in Beta trial. Customers can access the app from the Xfinity Channel in the Samsung Hub app store.     Getting Started You'll need to create a Samsung or LG account and link it to your compatible Smart TV before downloading the Xfinity Stream Beta app. See detailed instructions on how to create an account and link a device for  Samsung  and  LG . The Xfinity Stream Beta app is available on the following Smart TVs: Samsung: 2019 TVs (no minimum software version) and QLED Model Codes Q900R, Q950R, Q90, Q85, Q80, Q70 and Q60; UHD Model Codes RU8000, RU7300 and RU7100. 2018 TVs with minimum software version T-KTM2AKUC 1131.9 and Model Codes NU8500, NU850, NU8000, NU800, Q9F, Q8F, Q7C, Q7F and Q6 [F = Flat, C= Curved]. 2018 TVs with minimum software version T-KTM2LAKUC 1131.9 and Model Codes NU7300, NU730, NU7200, NU7100 and NU710. 2018 TVs with minimum software version T-KTSUAKUC and Model Code UNXXNU7090. 2018 TVs with minimum software version T-KTSNAKUC 1131.9 and Model Codes N5510, N5500, N5350, N5300, N4500, N4350 and N4310. 2017 TVs with minimum software version T-KTMAKUC-1210.8 and Model Codes Q9F, Q8C, Q7F (Flat), Q7C (Curved), MU9000, MU8500, MU8000, MU7600, MU7500, MU750, MU7100, MU700, MU7000, MU6500, MU6490, MU6300, MU630 and MU6290. 2017 TVs with minimum software version T-KTSAKUC-1210.8 and Model Codes M5300, M530, M4500 and M450. LG: 2019 TVs with Model Codes LG SM, LG UM, LG LM, LG OLED *9. 2018 TVs with Model Codes LG SK, LG UK, LG LK, LG OLED *8. 2017 TVs with Model Codes LG SJ, LG UJ, LG LJ, LG OLED *7.   Follow these steps to determine your TV model and software version: Samsung: Make sure your Samsung Smart TV is connected to the Internet. Press the   Smart Hub   button on your Smart Control remote to go to the Samsung Home screen. Scroll to and select the   Settings   icon (gear to the right). Arrow down to   Support. Arrow right, then down, then select   About this TV. From here, you'll see the   Model Code,   Serial Number,   Software Version, etc.   LG: The model number can be found on the back of your LG Smart TV. You can also find it by pressing the  Home  button on your remote and selecting  Settings  ( Gear icon ), then scrolling over to  About This TV  under  General .   Next, follow these steps to add the Xfinity Stream Beta app to your compatible Smart TV: Samsung: Make sure your Samsung Smart TV is connected to the Internet. Press the   Smart Hub   button on your Smart Control remote to go to the Samsung Home screen. Scroll to and select   Apps. Select the   Magnifying Glass   icon. Enter Xfinity Stream using the on-screen keyboard and select   Done. Select the Xfinity Stream Beta app and then choose   Download. Once installation is complete, select   Open   to start using the Xfinity Stream Beta app. When asked, register your device and sign in with your Xfinity credentials.   LG: Make sure your LG Smart TV is connected to the Internet. Press the   Home   button on your remote to bring up the main menu. Scroll right or left until you reach the   LG Content Store. Select   Apps & Games   at the top of the page. Select the   Xfinity Stream Beta app. Click   Install. Once the installation is complete, select   Launch   to start using the Xfinity Stream Beta app. When asked, register your device and sign in with your Xfinity credentials.     Activation Launch the app from either the Samsung Hub app store or the LG Content store. If your Smart TV hasn't been activated, you'll see the Welcome   screen. Select   Get Started   to continue. If your Smart TV has already been activated, you'll see the main menu.   The Activation Code screen will appear on your Samsung or LG Smart TV. On another device (like a mobile phone, tablet or laptop - not from your Smart TV), go to   xfinity.com/authorize   to continue the activation process.   From the web browser on your second device (not the Smart TV), enter the six-digit code provided from the Xfinity Stream Beta app.   Still from the web browser, enter your Xfinity username and password, then select   Sign In. The web browser will show a   Success!   message, notifying you that your Samsung or LG Smart TV has been activated and the activation screen on the Xfinity Stream Beta app will update shortly.   After your Smart TV has been successfully activated, you'll see the Terms of Activation. Scroll to read the terms and select   Yes   to accept and continue. If you select   No Thanks, you'll be taken back to the first step of the activation process (Welcome screen).   Next, name your device and select   Confirm. The device name is used to help with troubleshooting as well as any future device management settings.   You'll see the main menu. You're ready to begin using the app!   User Guide Remote Control You'll need to use the Samsung or LG remote control to navigate the Xfinity Stream Beta app. You can use the basic navigational control, like up/down, left/right, last and OK/select.     Main Menu If your Smart TV has been activated, you'll see the  Main Menu  after opening the app. See our activation instructions above  for more information. From the  Main Menu , you will see the following buttons: Live TV Saved Browse Search Settings     Live TV Pressing  OK   on the Live TV button on the main menu loads the Live TV page and All Channels guide. You'll see all the channels that are available with your Xfinity TV or Xfinity Instant TV subscription. In addition to the Live TV grids, you can also discover live programs in galleries based on curated categories, including  Kids ,   Sports  and  Movies . You can watch currently available live programs by picking a program from the guide and pressing the  Watch   button. Pressing the  Last   button while on a Live TV menu tab will take you back to the main menu.   Live TV Options Press  OK   on the Options button on the Live TV menu to load  More Options   over the Live TV guide. Use the  Find Channels  option to search for the specific networks or channels (including channel numbers) you want, and you can either jump down the All Channels guide to that channel or start watching it right away. Saved Press  OK   on the Saved button on the main menu to load the  For You  tab. The  For You  page has live programs and on-demand TV shows and movies personalized for you. Other tabs include  Recordings  and  Schedule   where you can watch or manage (for example, delete) your recordings from your TV box. You can delete recordings by highlighting a TV episode and selecting  Modify Episode Recording , then  Delete Recording . Note: You can't delete recordings in bulk (for example, an entire series) on your Samsung or LG TV. However, you can do this directly on your TV Box or on the Xfinity Stream app. You can also recover recordings that were deleted in the past 24 hours by going to the following menus: Saved > Recordings > Deleted Recordings > and selecting Undelete.   Browse Press  OK   on the  Browse   button in the main menu to load the gallery of on demand TV shows. The  Browse   section includes on demand videos organized by  TV ,  Movies ,  Networks ,  Sports ,  Kids ,  News   and  Latino . Special categories of on demand videos are displayed depending on the editorial calendar (for example, Olympics or World Cup). Search Press  OK   on the Search button on the main menu to go to the Search page. You can search for a movie, TV show or network (a collection of channels). The search feature uses a predictive search that gives you results as you start entering the name. Recent search results are also shown if available. Settings The Settings button on the main menu loads the  Settings   page, which includes Language, Parental Controls, Accessibility, Help, Terms & Policies, About and Sign-Out. Language settings let you set the default language for  Secondary Language soundtracks  (you'll see the  SAP   option in  Playback Controls   when available). Language settings don't change the language for menus or TV listings. Parental Controls let you restrict the type of content that can be watched without a lock code. You can set up your Parental Control personal identification number (PIN), change it or cancel it. After you've created a Parental Control PIN, you can limit (Lock) content based on content ratings, or set up Safe Browse to restrict what shows up in content pages. Accessibility settings let you turn Closed Captioning  On   or  Off , change the look of the Closed Captioning text, and turn Video Description  On   or  Off . Note:  If you have  Voice Guidance  (text-to-speech) set up on your Samsung or LG Smart TV, you can also turn it on with the Xfinity Stream app.       Additional Resources: Activate the Xfinity Stream Beta App on Smart TVs Navigate the Xfinity Stream Beta App on Smart TVs The Xfinity Stream App on Xfinity TV Partner Devices