Xfinity Stream stopped working

@rjom Thank you for that information. Can you attempt to delete and  redownload the stream app to see it this helps resolve the issue for you? 

having the same problem on my tablet that is running android ver 6. It works fine  on my tablet running version 11.

@XfinityAbbie

Hi, I have uninstalled and reinstalled twice. Same result. Have also cleared cache and data.  

I appreciate you verifying the steps you took. This does appear to be a larger issue, and I want to make sure your account is linked to it. 

Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address. 

Okay, I have done that. Just curious as to what happens next. Was I supposed to add anything in the text besides my name and address?

Thanks.

@bjl327

We want to make sure this gets resolved for you and our other customers. Can you please send us a private message with your full name and full service address? To send the requested information:
  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon 
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
      there. As you are typing a drop-down list appears.
  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I’m having the same problem too, with this same device. Only impacts xfinity - other streaming services work fine. 
While the tablet is on, I periodically get the “unfortunately, stream has stopped) message pop up even though I’m no longer trying to open it (and usually using a different app). 

@XfinityMartinB Why do we need to go through all that? 

@rjom It’s not! IPhones are affected too! Don’t buy it-Comcast techs tried to tell me it was my phones problem.

Apparently, anyone with a Galaxy View tablet is having the same problem. I had an Xfinity repairman check it out for me today. He found that the tablet considers itself fully updated at 5.1. Xfinity now requires 7. Oy.

Hey! Sorry to hear that you are experiencing issues with the Xfinity Stream application. Can you please follow the troubleshooting steps listed below to see if you are able to regain access to the application?

Go into the "Settings" -> locate and click on the "Apps" -> Locate and Click on the Xfinity Stream App (Listed as "Stream") -> click on "Storage" -> Select both "Clear Data" and "Clear Cache". Once you have selected both items, please attempt to open and log into the application. 

Please let us know at your next earliest convenience if you are able to gain access again. Hope to hear from you soon. 

Xfinity Demetrius and Miguel - I just tried your recommended steps to clear data and cache, but it did not work.

Can you please confirm whether the latest version of Stream does indeed work with Android 5.1.1?

And if so, what other suggestions you may have to get Stream working again on the Galaxy View?

@user_49b56e Shoot! Thank you for giving these steps a try. Yes, the Stream App is compatible with Android 5.1.1. I have included the system requirements for you. We may need to take a closer look on the back of your logins, and see if there is anything going on there. Can you please Direct Message your name, the service address, and the User ID you are using for the Stream App? 

https://comca.st/3t4hIb1

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I have been using my Samsung view tablet to watch xfinity stream app for a few years with no issues, on or about Dec 10 there has been an issue with the stream app, I have done all the fix attempts I read on here. None work. I continue to get the" Unfortunately, Stream app has stopped ". Please advise as to what steps I need to do next or what you can can do to correct this issue. Thank you in advance 

@user_913499 To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

@user_378084  Hi, have you tried the steps above from Xfinity Demetrius? 

Yes, tried everything many times - forced stop, cleared data/cache, uninstalled/reinstalled the app, and finally factory reset...all with the same results.

Thank you for letting us know the steps you have taken. I'd like to do some additional troubleshooting on our end. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_bb42d0

I have gone through hours of troubleshooting with Comcast and Samsung. Obviously, one of those companies has done something to cause this, but the techs who tried to assist are unaware of what that is. 

@user_cfd91a You should be able to just close the Stream app and stop the message from popping up; if not, then uninstall the app.

Hello @phil102753! We would be happy to help in any way we can if you are still getting that error when trying to stream live TV. Has the uninstall of the app, and a reinstall helped in any way? This will update the app to the latest version which can fix a lot of common issues. If not, please let us know and we would be happy to continue to work on the problem with you. 

Hello and thanks for reaching out @bjl327. I am sorry to hear you are having issues. It has been a couple of days, are you still having issues or were you able to get this resolved? 

@dedsnags where did you find a trustworthy apk for this version?

Random google  search.  Not many of those sites are truly trustworthy so I’d leave it up to you to choose.  6.0 seemed to work best when installed.  Best I can tell yah. 

Thank you for the information @user_b17bdc I am sure that we can get this issue straightened out for you. I have some steps that I would like for you to try:

1. Restart your phone.
2. Check for low storage and RAM.
3. Update the Android system WebView app.
4. Ensure the affected app is up-to-date.
5. Clear the app's cache & data.
6. Rollback the app's update.
7. Update your phone software.
8. Take your phone to the experts.

Thank you so much for those additional details, @user_66a490! It is extremely helpful for troubleshooting your Xfinity Stream app! Have you ensured that the app is up to date on your tablet or do you know if you are using a different version of the app on the tablet?  

I am having the same problem with my Galaxy Tab S (SM-T800) running Android 6.0.1 as the others in this blog.  The app worked fine yesterday on my tablet.  I updated the app to the latest version yesterday and get the crash message everyone else has seen when I went to run the app today.  Unfortunately, I didn't read the reviews or threads before updating to get warned to stay away from the update.  Stream is the #1 thing I do on this tablet and it worked fine until this update.  How do I go backwards one or more revisions on the app?  

Hello, and thank you for reaching out regarding the app issues you've been experiencing. Some devices do offer the option to uninstall an app update depending on your backup settings. I recommend reaching out to Samsung directly for exact steps for your device model, but typically it's by following the below steps: 

Navigate to Settings, and then tap Apps. Find and tap the app you want to roll back, and then tap More options in the upper right corner. Tap Uninstall updates.