TVAPP-00148

@user_r8789o We have identified an issue where customers using Samsung equipment are getting the TVAPP-00148 error. Our engineering team is currently working to investigate what is causing this issue so that we can then provide the fix you need! We don't currently have an ETA or workaround available at this time, but I will continue to monitor this issue and provide any updates I have in this thread once available. https://forums.xfinity.com/conversations/xfinity-stream-app/tvapp00148/65a81e375bd1d830a3212f42 Please let me know if this is not the error message you are getting. 

@user_9vmb1y We have identified an issue where customers using Samsung equipment are getting the TVAPP-00148 error. Our engineering team is currently working to investigate what is causing this issue so that we can then provide the fix you need! We don't currently have an ETA or workaround available at this time, but I will continue to monitor this issue and provide any updates I have in this thread once available. https://forums.xfinity.com/conversations/xfinity-stream-app/tvapp00148/65a81e375bd1d830a3212f42

If you contact Xfinity and tell them it’s been down since the 17th, they will put you on a list to be notified when it’s fixed. They also gave me $15 credit on my bill. Also you can use the Xfinity stream app on your phone and click the TV icon at top to airplay to your tv. 

@user_0628br Welcome to the Xfinity Forum and thank you for posting your. We definitely want to ensure that you are able to properly enjoy the Xfinity Stream app and the content available to you!

We have identified the issue causing customers using Samsung Smart TVs to receive an error message that says "Sorry, something went wrong. Please try again" (TVAPP-00148). Typically, this error occurs when a video takes more than 30 seconds to playback. 

This is not an Xfinity issue; it's a third-party, firmware-related issue that is impacting a subset of Samsung 2021 TV models. We are working together with Samsung to resolve this issue. However, we currently do not have an estimated time of resolution or workaround available at this time, but I will continue to monitor this issue and provide any updates I have in this thread once available. 

While our teams work to resolve this issue for you, you should be able to stream content on other eligible devices. I recommend giving those a try to see if you can watch content from there in the meantime. 

In the meantime, we will be locking this thread from receiving new replies due to multiple recent Xfinity Forum Guideline violations. If you would like to continue sharing your feedback you can do so here. We appreciate you’re your understanding and thank you for being an Xfinity customer.

Same thing happening for me.  Started about a week ago.  Re-installed app, checked for latest Samsung update.  Allows me to view grid and watch dvr but does not allow to watch live tv.  Originally it only was a few channels but now none work.  Works on other TV's.  Not sure what to do next.

There's nothing you can do to fix this. It's up to Comcast, who says they are "working on it".

I have the exact same problem. Live tv not working recorded and ondemand do work.

Support also said they were getting lots of calls about it. No way to confirm because cant find any service status webpage. Support siad there is none. And no eta on the fix. I see the app updated on jan 10th so i guess they updated and released without testing.

Hello user_s8v6v1

Thank you for reaching out! This is a known issue we are looking at, unfortunately, we do not have an estimate on a resolution timeline. Our engineers are investigating the issue and a possible solution. 

Maybe we should contact channel 7 Chicago I team and see what they can do about it

Hello @user_farpcg! Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Hello @user_446fhy, thank you for taking the time to reach out on social media.  I understand your concern with the app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

It seems that Xfinity is happy blaming Samsung, one of the three largest TV manufacturers, instead of working to resolve the issue. It is enough to make me consider another service where they do not seem to attempt to blackmail you into using their $10 a month 1990s cable boxes for each TV.    

Many apps stream fine on old and new Samsung TVs. Xfinity. It seems that Xfinity is happy blaming Samsung, one of the three largest TV manufacturers, instead of working to resolve the issue. It is enough to make me consider another service where they do not seem to attempt to blackmail you into using their $10 a month 1990s cable boxes for each TV.    

Hey there, @user_ahjsp5 thanks for reaching out through Xfinity Forums regarding your Samsung TV. We definitely want to ensure you are able to stream your favorite programs on your TV. Are you getting an error message when attempting to stream? Have you tried any troubleshooting?