TVAPP-00148

Absolutely ridiculous that I can't get my Xfinity App to work on my Samsung TV.  Just happened in last 24 hours.  Was working for years.  Tried installing and uninstalling.  Turned TV on and off.  Reset my network.  Nothing worked.  The app is working on my older Samsung TV but not my newer one.  Xfinity customer service sucks.  No solution.  

I am having the same issue with my Samsung frame TV's started yesterday morning.  I have a tech here, he has no idea why.  I have to get Xfinity boxes and pay 10/month for each to make the Xfinity service work on the TVs.  Is there someone from Xfinity that can answer the question why the Xfinity Stream app is not compatible with certain Samsung TV's all of a sudden?  These are 2022 Frame TV's, with the software updated.  I have reinstalled and deleted the app ten times, nothing is working to resolve the issue.  Need a fix

I'm having the same issue with my Samsung 4k TV. I've uninstalled and reinstalled the Xfinity Stream app. I looked up the error in other forum posts, and it said it was a caching error. But it should have rectified if you uninstall and reinstall since it removes any cache.

I then looked up another post, which says it is an app/connectivity error. I assume that there is a break in their system. I also saw that they updated the app on 01/10/2024. I don't know when Xfinity will rectify this, as it is their problem. The downside is that customer services keep giving a loop around. Also, their "chatbot" doesn't help either.

Very interesting that your issue and my issue began on the same day.

Again very interesting that you are experiencing the same thing.  My older TV is not experiencing the issue but the newer 4K is. 

Hi, @user_t8cq8e! Thank you for taking the time out of your day to visit our forums page for help with that error code on your Samsung TV. I use the Stream app on my Samsung TV all the time so I understand the importance of getting this fixed. I am sorry to learn about this experience. We can help. Was the app working on your TV for some time before experiencing that error code? Would you mind providing us with your TV model code, serial number, and software version? Here are the steps below to determine this.

1. Make sure the Samsung Smart TV is connected to the internet.
2. Press the Smart Hub button on the Smart Control remote to go to the Samsung Home screen.
3. Scroll to and select the Settings icon (gear to the right).
4. Arrow down to Support.
5. Arrow right, then down, then select About this TV.
6. From here, they'll see the Model Code, Serial Number, Software Version, etc.

Having the same issue

Having the same issue.  Was working all day yesterday then suddenly TVAPP-00148.  Tried resinstalling app, powering on and off, changing wifi networks, restarting modem/router...nothing working.  Its on a samsung frame tv....i tried a soft reset by unplugging the Samsung box even over night.  

There has to be a way to clear the cache...but i dont see an option.

I found a way to clear the cache for xfinity stream app and did another power cycle and still not working.

And Xfinity says NO Network problems!! I have the same problem & guessing Xfinity pushed an update that is causing the problem to TV's only. I am Ok to stream to my ios device, but that is a different app

I am having the same issue on only 1 TV in my house. I can watch dvr and on demand but no live tv.

@user_k8aveg Hello, sorry about the error showing. Is this over a Samsung Tv? 

Someone commented in another thread that if you have a Roku, you can add the Xfinity Stream app as a workaround to watch live TV. I did that and can watch live TV on my Samsung again (it's 2 years old). 

It seems that Xfinity is happy blaming Samsung, one of the three largest TV manufacturers, instead of working to resolve the issue. It is enough to make me consider another service where they do not seem to attempt to blackmail you into using their $10 a month 1990s cable boxes for each TV.    

Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Is xfinity stream on Samsung TV STILL out?  It has been a number of days.  

still out for me.  almost time to switch providers

Started a week ago. Comcast says it’s a known issue, but still hasn’t bothered fixing it.

I’m having the same exact issue and tech told me it’s a Samsung / Xfinity issue and they have no resolution and don’t know when they will!!! 

Hello, @user_9602e1. Our engineering team is currently working to investigate customers receiving a TVAPP-00148 error message when using the Xfinity Steam app on Samsung smart TVs. Please use other non-Samsung eligible devices during this time. We will update this thread here when a resolution has been found. Apologies for any inconvenience this may have caused. 

I think some sort of refund or compensation is due!  This has almost been 1 week!  Very unhappy.

Not yet. Tech support is useless 😒 

@mmrdar5​ 

buy a Roku - 

the Xfinity Stream did not work on the Roku but Xfinity did get that to work after a call to them 

Hi, @mmrdar5  Thank you for reaching out. This error is part of a known issue that we've been working on. You can find others reporting this error code here https://forums.xfinity.com/conversations/xfinity-stream-app/tvapp00148/65a81e375bd1d830a3212f42?commentId=65afc8c3ed17eb490b5776c7, so we do understand it's affecting many customers. I can assure you that we are aware of the problem, and we are actively working to get this fixed

Have this problem been fixed? I was told it was going to Morning at 6am EST. SO HAVE THE BEEN RESOLVED? 

 Not yet...just tried to revive it. No luck.