4 Messages
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
Official Solution
XfinityKatie
Official Employee
•
744 Messages
7 months ago
***UPDATE 02/08/2024***
We’re aware that some customers are receiving an error message when using the Xfinity Stream app on some 2021 Samsung Smart TV models. Please know that this is not an Xfinity issue. It’s a firmware-related issue within the TV. We apologize for any inconvenience and appreciate your understanding as Samsung works to deploy a fix in the coming days, automatically, that should resolve the issue fully.
In the meantime, here are two ways you can update the firmware manually and ensure that automatic updates are turned on:
OPTION #1:
Using your Samsung TV remote, navigate to Menu > Settings > Support > Software Update > Update Now. This should download and install any new updates. If there aren't any new updates, select OK to exit.
Notes:
If the Software Update option is grayed out, it's because a streaming app is running in the background. You’ll need to change the source to TV or press Samsung TV Plus on the remote.
Updates usually take a few minutes, and the TV will automatically restart once the update is complete. Do not turn off the TV until after it restarts.
OPTION #2:
Follow the instructions on Samsung’s website. (You’ll need the model number of their TV and a USB flash drive.)
Go to https://www.samsung.com/us/support/downloads/.
In the Search your productsearch bar, enter TV’s model number.
Under Firmware, you should see and click on How to update USB firmware (this will open a new webpage with this header: Update the software on your Samsung smart TV or Monitor).
Then choose and follow the Update using USB
ENABLE FUTURE UPDATES:
To ensure that future updates are automatic, using the Samsung TV remote, navigate to the TV Menu > Settings > Support > Software Update and select Auto Update to turn it on. (Selecting it again will turn off automatic updates.)
Note: If the Software Update option is grayed out, it's because a streaming app is running in the background. You’ll need to change the source to TV or press Samsung TV Plus on the remote.
ADDITIONAL WORKAROUNDS:
If you cannot or do not want to attempt to update the firmware on your own, you can try these workarounds:
You can use an alternate device such as Apple AirPlay, Google Chromecast, Roku, Fire TV or Apple TV streaming device to watch on your TV.
You can watch on your computer, tablet or mobile phone. (Here’s a list of eligible deviceswhere you can watch Xfinity Stream content.)
You can play Xfinity Stream app content on a mobile device and then, on your home WiFi network, use Bluetooth to cast the programming to your TV. You would then use your mobile device as a remote.
Please note: if you choose to cast Xfinity Stream content outside of your home WiFi network or on a cellular network, your carrier’s standard data usage and rates may apply.
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Accepted Solution
user_9db4ts
3 Messages
7 months ago
We have decided to cast using blue tooth from our phone to the Samsung TV, the Xfinity Stream Account. This basically makes the phone or tablet the remote and you can still access all the Stream content. It works flawlessly. I ordered Xfinity boxes, but at a cost of 10/month, for 5 boxes, at 50/month plus a tech cost to install them, this option is the most cost effective and quick. Go to app on phone and press the TV looking icon in the left corner, it will find your samsung tv, as long as you have the blue tooth activated and you are on the same wifi as your phone, enter code, and then watch TV. Hope that helps
14
user_4lnx4r
1 Message
8 months ago
Same experience with the Xfinity app only on my Samsung TV. Other devices are working fine. Today's problems started with the lip-syncing not properly coordinating. After losing picture and sound, I uninstalled and re-installed the app, just to receive the Error: TVAPP-00148. This process was repeated several times to no avail. HELP!!!
11
user_muqj8f
3 Messages
8 months ago
Same, and only on 1 of my 3 Samsung tvs. The other 2 are streaming live TV with no issues.
2
user_9yk60n
1 Message
8 months ago
Same problem here without any success. I thought the closed captions were bad. I think XFINITY makes streaming [Edited: Language] to force a box rental
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9
baumfamily
Visitor
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1 Message
8 months ago
Same problem here. Worked fine for months now this. Very frustrating.
6
zh2388
Visitor
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11 Messages
8 months ago
This app is such [Edited: Language].
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0
user_3fki1e
5 Messages
8 months ago
Same here. Worked well this morning and nothing now. Only way to watch a show is to record it.
tried all the fixes online, reset and nothing.
0
user_nnnqj2
1 Message
8 months ago
Same !! Very frustrating
6
user_od3c8c
3 Messages
8 months ago
Same here, tried every one of the fixes suggested, holding power button, clearing cache, deleting the app, etc. Nothing works.
8
user_8snti6
3 Messages
8 months ago
HOW do I Uninstall and then Reinstall the Xfinity app? The Xfinity Stream has stopped working (again!), gives the TVAPP-00148 Error Code. The Xfinity Assistant says to "Uninstall and Reinstall" the app. But I cannot find how to do that. Help anyone?
9
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user_ehmjye
Contributor
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67 Messages
8 months ago
I did same thing , all my TVs working fine except on 2 of my Samsungs
1
user_ehmjye
Contributor
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67 Messages
8 months ago
Does anyone know if this issue has been resolved , seems like it’s just with Samsung TVs?
1
user_766t76
1 Message
8 months ago
Same problem here as well.
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user_dt7
Visitor
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1 Message
8 months ago
Like they said, exact same
4
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