3 Messages
DisneyPlus app streams in blue/green
I have the 4k box. DisneyPlus 4k/HD streaming is suddenly being broadcast in blue/green tones. It used to be fine. I changed nothing. Because of the colors I have tried rebooting the xfinity box, doing a refresh from the service menus, rebooting my Samsung S90C 4k tv, installing the latest software on my TV. Nothing fixes the problem.
The disneyplus app on the TV itself does not have the color problem but I don't use it much because my wifi isn't very good where the TV is located. Usually just use the xfinity apps.
Anyone else have this problem. Any solutions? I cant see any way to uninstall/reinstall apps on the xfinity box...
user_9wlgb7
1 Message
28 days ago
Having the same issues here! I thought it was my cable box so went and switched it out and same issue. It’s only on my main box. All my other wireless and secondary boxes have no issues.
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user_bes90b
1 Message
28 days ago
Having the same issues here. Xfinity please fix asap!!!
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user_fncxyi
1 Message
28 days ago
Same issue here. Worked fine for years, now it streams with a green tint in 4k
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user_57p2xw
3 Messages
28 days ago
Glad it's not just me. I downgraded the quality to HD from 4k and that workaround is working for now. But I really want the 4k streaming back.
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user_y167qw
2 Messages
28 days ago
Same here and changing to moderate from automatic fixed the color. Quality is downgraded though and I know we all aren’t paying what we pay each month for lower quality…. Give me a reason to leave xfinity, been thinking about it for a while!!
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user_10ee1f
Visitor
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2 Messages
28 days ago
I had the same problem. The only solution was to go into Disney+ App Settings and lower the Video Quality to Medium. This fixed the color. Unsure why this suddenly occurred because I have a 4K TV, box, and cables.
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aff1
New Poster
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2 Messages
27 days ago
Same issue here. Does Xfinity monitor these forums and actually make fixes to problems?
I would sure hope so… for the asinine amount of money they charge for cable, there is zero chance I’ll be streaming in anything other than 4K.
Fix this issue, Xfinity, or bye-bye.
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Joe34b
Frequent Visitor
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11 Messages
27 days ago
Having the same issue on the main box.
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user_6u7axa
1 Message
27 days ago
Same issue here, exactly
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user_o04tjg
1 Message
27 days ago
Same issue. I was able to stream Disney+ content without any problems; today colors on all Disney+ streaming content is hosed. It's not the box or TV; content on other channels and apps works just fine. Not happy with the suggestion to downgrade resolution, I'm paying for 4k and it has always worked fine until today.
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user_mp4vqa
1 Message
27 days ago
All yesterday I couldn't play movies for my son at all If I tried to play 20 movies only one or two of them would play. You would hit play it would go to a black screen you would get the rotating Circle and then it would just be black no sound no video. Now this morning I am seeing the exact same thing as you it's got some sort of green tint. All of our tablets play Disney plus perfectly and so does our TVs. Definitely an issue that the app is having inside the Xfinity box.
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user_klmviu
1 Message
27 days ago
I’m having the exact same problem. I thought for a second it was just something for the last episode of Agnes but when I checked it was effecting the previous episode as well the app itself and everything else works fine. Just the playback/streaming is like a busted tv in the 90’s.
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user_766428
Visitor
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1 Message
27 days ago
Same issue here and switching to moderate did nothing for us.
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roderickanda
New Poster
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2 Messages
27 days ago
Same here. Just started yesterday.
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user_889c6b
Visitor
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7 Messages
27 days ago
Just happened to me too. Only Disney+, all other 4k content plays fine. Also, trailers for movies play perfectly fine, but the movies themselves don't play in the right colors.
Also, for my TV, if I use the native built in Disney+ instead of the one built into the Xfinity box, everything works fine again. Fix this Xfinity!!!
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