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Sonos One not connecting
I have two Sonos One speakers that I’ve never had a problem connecting to my internet, but yesterday I got a new phone. The Sonos app can no longer find my speakers. I spoke with Sonos and they said nothing appears to be wrong with the speakers themselves, but most likely it’s that my WiFi mode is t
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Your Home Network
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XB8 and Sonos app connectivity
My issue: XB8 and Sonos. My Sonos iPhone app and Sonos MacBook app can't find an existing Sonos system on my XB8 network. Sometimes it shows, then drops, only to mysteriously appear again. Sonos support tells me they have documented problems with the XB8, but no solution. I have Eero and within Eero
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Your Home Network
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Sonos connection with xb7 gateway
I have a new xfininity gateway, Model Numbers: CGM4331COM, Friendly Model Name: XB7. I am trying to connect my Sonos speakers to the WiFi network, but the Sonos app will not connect to the network. I am using the 2.4 ghz WiFi network. I have been on the phone with Sonos tech support, but they are un
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Your Home Network
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Sonos surround no longer works with new Xfinity box and voice remote
We switched to a new X1 box and our Sonos surround speakers no longer work. The Voice remote controls the sound bar, which is hardwired to the TV but the surround speakers do not work with the TV. If the old box is reconnected, the surround speakers work. If we switch to a music app such as Spotfiy,
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X1
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Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos
Hello, I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have numerous Sonos speakers. Each one is configured and working fine. However, when I try to add Sub and/or Surround speakers to the sound bar (Sonos Arc) it will not wor
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Your Home Network
Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos Sub4
Hello, I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have a Sonos Ultra Arc Soundbar and Sonis Sub4 woofer. The Soundbar works fine, however when I try to add Sub to the sound bar (Sonos Arc) it will not work. I did some goo
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Customer Service
CW1962: Is the playbar in the other room your only Sonos speaker? I have seven Sonos speakers in several rooms. When I switched to this XB7 modem/router, it initially would not recognize any of the Sonos speakers. I needed to directly wire one of
Sonos connection with xb7 gateway
I have a new xfininity gateway, Model Numbers: CGM4331COM, Friendly Model Name: XB7. I am trying to connect my Sonos speakers to the WiFi network, but the Sonos app will not connect to the network. I am using the 2.4 ghz WiFi network. I have been on the phone with Sonos tech support, but they are un
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I think I may have figured this out. Just got an XB7 gateway as well; same connectivity issues with my all my sonos devices. This issue seems to be a combo of a new router + recent app/system updates that Sonos made. The crux of it is that the sonos
Sonos connection with xb7 gateway
I have a new xfininity gateway, Model Numbers: CGM4331COM, Friendly Model Name: XB7. I am trying to connect my Sonos speakers to the WiFi network, but the Sonos app will not connect to the network. I am using the 2.4 ghz WiFi network. I have been on the phone with Sonos tech support, but they are un
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I have a CGM4331 Technicolor modem and several Sonos speakers. In any updating with the Sonos web site, I have learned that my PC Firewall must be temporarily stopped, and my wifi status on the computer is on. Doing this I have had no problems with
Sonos connection with xb7 gateway
I have a new xfininity gateway, Model Numbers: CGM4331COM, Friendly Model Name: XB7. I am trying to connect my Sonos speakers to the WiFi network, but the Sonos app will not connect to the network. I am using the 2.4 ghz WiFi network. I have been on the phone with Sonos tech support, but they are un
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10-7-24 Sonos iPhone app not finding Sonos on my network since 10-5-24, but Sonos MacBook app worked for all rooms today (but not yesterday). I did try splitting the networks (bands), but to no avail. I went back to not splitting, then I changed sec
XB8 and Sonos app connectivity
My issue: XB8 and Sonos. My Sonos iPhone app and Sonos MacBook app can't find an existing Sonos system on my XB8 network. Sometimes it shows, then drops, only to mysteriously appear again. Sonos support tells me they have documented problems with the XB8, but no solution. I have Eero and within Eero
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Please describe how you are connecting each SONOS device to you modem. The XB7 has four Ethernet ports on the back. I am not sure if the XB7 supports the RSTP protocol whcih is required if you have more than one SONOS device connected via a wired co
Sonos connection with xb7 gateway
I have a new xfininity gateway, Model Numbers: CGM4331COM, Friendly Model Name: XB7. I am trying to connect my Sonos speakers to the WiFi network, but the Sonos app will not connect to the network. I am using the 2.4 ghz WiFi network. I have been on the phone with Sonos tech support, but they are un
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Sonos Problem: Sonos could not join my network from either my Sonos MacBook app or my iPhone Sonos app. “System not found on my Network” Things that didn’t fix the problem: Deleted network and reinstalled many times Deleted Sonos app on MacBo
XB8 and Sonos app connectivity
My issue: XB8 and Sonos. My Sonos iPhone app and Sonos MacBook app can't find an existing Sonos system on my XB8 network. Sometimes it shows, then drops, only to mysteriously appear again. Sonos support tells me they have documented problems with the XB8, but no solution. I have Eero and within Eero
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After the 3rd factory reset of my xb7, it’s finally working. Finally saw all my Sonos speakers (move, SL one’s and Play 3’s) and successful reconnected to my Sonos account. I sincerely hope they don’t disappear again if I lose power or the router res
Sonos connection with xb7 gateway
I have a new xfininity gateway, Model Numbers: CGM4331COM, Friendly Model Name: XB7. I am trying to connect my Sonos speakers to the WiFi network, but the Sonos app will not connect to the network. I am using the 2.4 ghz WiFi network. I have been on the phone with Sonos tech support, but they are un
Question
Yes, the following info was my fix Sonos Problem: Sonos could not join my network from either my Sonos MacBook app or my iPhone Sonos app. “System not found on my Network” Things that didn’t fix the problem: Deleted network and reinstalled m
XB8 and Sonos app connectivity
My issue: XB8 and Sonos. My Sonos iPhone app and Sonos MacBook app can't find an existing Sonos system on my XB8 network. Sometimes it shows, then drops, only to mysteriously appear again. Sonos support tells me they have documented problems with the XB8, but no solution. I have Eero and within Eero
Question
Sorry about this hassle. Through time I have found that my PC antivius/firewall created all sorts of issues. For example, if I was to get a new router, I would temporarily turn off the firewall to get my Sonos speakers listed through the Sonos cont
Sonos connection with xb7 gateway
I have a new xfininity gateway, Model Numbers: CGM4331COM, Friendly Model Name: XB7. I am trying to connect my Sonos speakers to the WiFi network, but the Sonos app will not connect to the network. I am using the 2.4 ghz WiFi network. I have been on the phone with Sonos tech support, but they are un
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Yes. My Sonos One and my LG air conditioner.
Devices that require 2.4 GHz can’t connect
All solutions offered seem to require splitting the 2.4 and 5 bands, but the latest Xfinity gateway doesn’t allow users to make changes. Comcast forced the new gateway on me and insisted on combining bands, and now my smart devices won’t work.
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I'm having the same probelm. I tried getting a sonos boost to help connect the speakers to the router and change the dual frequency of the gateway to a single frequency but the speakers still cannot connect. Both sonos and xfinity don't seem to be of
Sonos connection with xb7 gateway
I have a new xfininity gateway, Model Numbers: CGM4331COM, Friendly Model Name: XB7. I am trying to connect my Sonos speakers to the WiFi network, but the Sonos app will not connect to the network. I am using the 2.4 ghz WiFi network. I have been on the phone with Sonos tech support, but they are un
Question
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continued wi-fi issues, poor response and support very frustrating,
Dear Xfinity and Sonos Support Teams, I am reaching out to urgently escalate a persistent issue I’ve been experiencing for the past eight months involving my Sonos Wi-Fi speakers and Xfinity internet service. Despite multiple technician visits from both Xfinity and Sonos, my Sonos system continues t
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Your Home Network
I can't believe Xfinity changed this without telling its customers. Losing access to the Admin portal forces many changes on users. For example, using Sonos in your house with eero is almost impossible unless the Xfinity modem is in Bridge mode, or t
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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I have multiple SONOS devcies conneted to the XB7 modem wihout any issues. My primary connection for SONOS to the XB7 is through a SONOS BOOST. This is the same configuration that I have used for years on AT&T U-VERSE and now Comcast. I have both wir
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Sonos connection with xb7 gateway
I have a new xfininity gateway, Model Numbers: CGM4331COM, Friendly Model Name: XB7. I am trying to connect my Sonos speakers to the WiFi network, but the Sonos app will not connect to the network. I am using the 2.4 ghz WiFi network. I have been on the phone with Sonos tech support, but they are un
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