Visitor
•
3 Messages
Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos Sub4
Hello,
I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have a Sonos Ultra Arc Soundbar and Sonis Sub4 woofer. The Soundbar works fine, however when I try to add Sub to the sound bar (Sonos Arc) it will not work. I did some google searches and I believe that the access point needs to be configured differently and to turn off directed multicast (or something like this). I called in and spoke to a representative that handles Xfinity Bulk (for apartment communities) and a ticket was created ([Edited: "Personal Information"]). I found another customer with the same exact problem and hope to speak with someone who manages this configuration for my service as well. Thank you.
XfinityAdrienne
Official Employee
•
1.7K Messages
7 hours ago
Good Morning, @user_tmlt25! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to connect your subwoofer. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines, if needed, we may invite you to send us a Direct Message.
I know you mentioned there is a ticket opened, which typically is our advanced support team to be able to configure the system to allow the device to connect. How long has your ticket been opened? Have you heard from our team directly?
4