Contributor
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29 Messages
XB8 and Sonos app connectivity
My issue: XB8 and Sonos. My Sonos iPhone app and Sonos MacBook app can't find an existing Sonos system on my XB8 network. Sometimes it shows, then drops, only to mysteriously appear again. Sonos support tells me they have documented problems with the XB8, but no solution. I have Eero and within Eero I have set static IP's, but that didn't fix the problem. Any ideas? XB8 settings?? Thanks
I have an update to my original post. I have also determined that, in addition, to the Sonos connectivity problem, I also have a connectivity issue with my Woodway 4Front Treadmill with the ProSmart console. The ProSmart provides internet access. But now I'm having the same issue as the Sonos - sometimes it connects, sometimes it doesn't. And yesterday I could not make a connection at all (I rebooted the treadmill, restarted the Gateway, etc).
Accepted Solution
XfinityOrlandoM
Official Employee
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1.4K Messages
1 month ago
@tzk3jk
Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting has great information on how you can troubleshoot your Internet connection via our awesome Xfinity app. If the issue can't be resolved remotely from the app it will connect you to one of our awesome Xfinity chat assistants that could set up a technician to come out to fix the connection issues.
Here's some other trusty links that can help you with connecting your devices:
https://www.xfinity.com/support/articles/troubleshoot-your-home-network
https://www.xfinity.com/support/articles/improve-your-wireless-home-network
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