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Xfinity Forum Refresh – March 2024
You may notice that as of today, Thursday, March 21, 2024, we refreshed the overall look and feel of the Xfinity Forum. This refresh will not impact the content on the site or how the forum functions. This update just provides a new visual update to better reflect our Xfinity brand. BEFORE: AFTER: P
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Announcements
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Olympic and Paralympic Winter Games Milano Cortina 2026
Olympic Winter Games: Opening Ceremony: February 6 Closing Ceremony: February 22 Paralympic Winter Games: Opening Ceremony: March 6 Closing Ceremony: March 15 Comcast, a proud partner of Team USA, introduced its roster of U.S. Olympic and Paralympic athletes who will represent Xfinity on the road to
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Announcements
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Am I eligible for Xfinity Mobile? (Answered)
***Updated 6/1/2026*** If you have Xfinity Internet, you can bring your own compatible phone, smartwatch, or tablet to Xfinity Mobile. Based on a credit screening or your payment history as a customer, you may be able bring your own compatible devices to up to 10 total lines and purchase phones, tab
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Xfinity Mobile
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Kids Week 2021
Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P
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Channels and Programming
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Expert Week – Who are our Xfinity Forum Experts?
Today we are excited to start “Expert Week” - our weeklong celebration of those unsung heroes of the Xfinity Forum, our Experts. We'll spend this week sharing who they are, highlighting their accomplishments, and giving you information on how you can join the team. Who are our Xfinity Experts? Our X
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Announcements
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eMTA Requirements for Your Xfinity Voice Service (Answered)
To use Xfinity Voice, you'll need a compatible embedded Multimedia Terminal Adapter (eMTA). How It Works You can rent an eMTA from us, depending on your area, you may have the option to install the eMTA yourself or to have us install it for you. An eMTA used with Xfinity Voice service can't be moved
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Phone
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Prepare for your Xfinity Home installation (Answered)
Get ready for your Xfinity Home service visit with this checklist. You can also print out your checklist to give to the technician on the day of your installation. For an installation checklist for our other services, please see Prepare for a Service Visit.To learn more about your Xfinity Home secur
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Home Security & Control
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Hurricane Idalia – Xfinity WiFi Hotspots Opened
We hope everyone is safe following Hurricane Idalia. Getting our customers connected as quickly and as safely as possible is a top priority. We know your services are important to you, so to help you and emergency personnel stay connected, we opened our public Xfinity WiFi hotspots in select areas a
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Your Home Network
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Change your voicemail PIN for Xfinity Voice (Answered)
Protect your security by updating your Xfinity Voice voicemail PIN, which serves as a password. You can change it by phone — anytime, day or night. Additionally, if you're ever locked out of your voicemail, you can also use these options to change your PIN and regain access. The PIN: Must be between
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Phone
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New National Internet Plans with Everything Included
Following the successful launch and positive consumer reaction to Xfinity’s new 5-year guarantee, the nation’s largest Internet Service Provider (ISP) has launched its everyday pricing (EDP) structure with four simple national Internet tiers that include unlimited data and the advanced Xfinity WiFi
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Announcements
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How do I return or exchange my mobile device and accessories? (Answered)
***Updated 6/23/2026*** You have 14 days from the date your device is delivered or you buy it in-store to return or exchange it. For accessories, you have 30 days from the purchase date. You can’t cancel or change your order once shipping starts.If you refuse delivery, your return or exchange may ta
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Xfinity Mobile
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How to test your alarm with Xfinity Home (Answered)
Learn how to test your Xfinity Home alarm system. What you'll need: Xfinity HomeAccess to the Xfinity Home touchscreen Testing an alarm Testing your alarm every month ensures that your system is working properly and is ready to respond to any issues. Use the alarm Test mode when you change batteries
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Home Security & Control
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Get Ready for the Big Game: Where to Watch and Stream
What to know for game day As the NFL playoffs have drawn to a close, the matchup for the big game is set, with the Seattle Seahawks taking on the New England Patriots. NBC will broadcast the game live at 6:30PM ET from Levi’s Stadium in Santa Clara, California on Sunday, February 8, 2026. The broadc
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Announcements
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How do I transfer a line between Xfinity Mobile accounts? (Answered)
***Updated 6/8/2026*** You can transfer an active line to a new or existing Xfinity Mobile account if both Xfinity Mobile accounts meet certain requirements. Requirements to transfer a line between Xfinity Mobile accounts You can move an active line, including its device and phone number, from one X
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Xfinity Mobile
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Xfinity Forums FAQs
Q: Can I delete my profile once it has been created? A: Due to system limitations, we are not able to delete profiles once they have been created. However, you can request to have your account blocked or you can turn off all notifications. Q: Am I able to update my email once my profile has been est
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Getting Started
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Xfinity WiFi Hotspots Access Extended in the Nashville, Tennessee Area
Xfinity WiFi Hotspots Access Extended in the Nashville, Tennessee Area To help everyone stay connected after the recent winter storm, free of charge—including non-Xfinity members, Comcast extended access to its Xfinity WiFi hotspots across the Nashville area. The Xfinity WiFi hotspots are open throu
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Announcements
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Using Xfinity Call Guard (Answered)
***Updated 6/15/2026*** Xfinity Call Guard is available for no cost to Xfinity Mobile customers on Mobile Plus or Premium Unlimited mobile plans. It identifies incoming callers as valid or as potential spammers, scammers, telemarketers, or robocalls. Note: Ensure you're using the latest version of t
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Xfinity Mobile
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New Xfinity Forum Official Employee Indicators
We are excited to announce that we have updated the way we identify our Official Employees in the Xfinity Forum. This update includes a new Official Employee naming convention (changing “Comcast[FIRSTNAME]” to “Xfinity[FIRSTNAME]”), a new Official Employee avatar image and an updated Official Employ
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Announcements
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How do I file a claim through Xfinity Mobile Care (XMC)? (Answered)
***Updated 6/23/2026*** If you’re enrolled in XMC, you have several ways to file a claim for damage, failure, loss, or theft: The Xfinity Mobile Care app, The Xfinity app,Online,or by phone. Each will connect you to Assurant, Xfinity Mobile's official mobile protection provider. For full details on
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Xfinity Mobile
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Using Xfinity Call Guard
Xfinity Call Guard is available for no cost to Xfinity Mobile customers on Mobile Plus or Premium Unlimited mobile plans. It identifies incoming callers as valid or as potential spammers, scammers, telemarketers, or robocalls. Note: Ensure you're using the latest version of the app for the best expe
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Xfinity Mobile
