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Using Xfinity Call Guard (Answered)
***Updated 6/15/2026*** Xfinity Call Guard is available for no cost to Xfinity Mobile customers on Mobile Plus or Premium Unlimited mobile plans. It identifies incoming callers as valid or as potential spammers, scammers, telemarketers, or robocalls. Note: Ensure you're using the latest version of t
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Xfinity Mobile
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Olympic and Paralympic Winter Games Milano Cortina 2026
Olympic Winter Games: Opening Ceremony: February 6 Closing Ceremony: February 22 Paralympic Winter Games: Opening Ceremony: March 6 Closing Ceremony: March 15 Comcast, a proud partner of Team USA, introduced its roster of U.S. Olympic and Paralympic athletes who will represent Xfinity on the road to
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Announcements
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Manage emergency contacts in the Xfinity Home app (Answered)
***Updated 8/26/2026*** Use your Xfinity Home app to manage emergency dispatch contacts. What You Will Need: Xfinity HomeAccess to the Xfinity Home app Difficulty Easy Note: If you’re unable to access the Xfinity Home app call 1-800-xfinity and an agent can help you update your Emergency Verificatio
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Home Security & Control
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eMTA Requirements for Your Xfinity Voice Service (Answered)
***Updated 8/31/2026*** To use Xfinity Voice, you'll need a compatible embedded Multimedia Terminal Adapter (eMTA). How It Works You can rent an eMTA from us, depending on your area, you may have the option to install the eMTA yourself or to have us install it for you. An eMTA used with Xfinity Voic
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Phone
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Xfinity Home contract signature policy (Answered)
***Updated 8/25/2026*** Xfinity Home wants you to be prepared for your installation appointment. The account holder or another responsible adult who is 18 years of age or older must be home during the appointment. They will make choices about your security system and sign the Residential Alarm Insta
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Home Security & Control
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How am I charged for using a smartwatch with Xfinity Mobile? (Answered)
***Updated 6/8/2026*** With Xfinity Mobile, you can choose the smartwatch plan that fits your needs — whether you're bringing your own device or purchasing one from Xfinity. Choose the smartwatch data option that’s right for you Smartwatch Data Plan (Stand-alone) Smartwatch fee (Paired device) Cost$
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Xfinity Mobile
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Where can I find my Xfinity Mobile account payments and bills? (Answered)
***Updated 6/17/2026*** You can easily find your Xfinity Mobile payments and billing details online. Your Xfinity Mobile bill is separate from your other Xfinity services, so the best place to see all your charges, payments, credits, and history is in your Xfinity Mobile account or the Xfinity app.
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Xfinity Mobile
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Xfinity Stream app minimum system requirements (Answered)
***Updated 9/2/2026*** Learn which devices are compatible with the Xfinity Stream app, and see the Xfinity Stream app requirements for streaming or downloading programs. Unless stated otherwise, these requirements also apply for accessing NOW TV content. Note: The Xfinity Stream app is available to
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Mobile Apps
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Upgrade from NOW Mobile to Xfinity Mobile (Answered)
***Updated 5/31/2026*** Xfinity Mobile eligibility To upgrade your service from NOW Mobile to Xfinity Mobile, you must meet the following eligibility requirements: You must live within the Comcast footprint (please note that once you purchase Xfinity Mobile, your Xfinity Mobile service will work out
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Xfinity Mobile
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How do I use call forwarding with Xfinity Mobile? (Answered)
***Updated 6/8/2026*** With call forwarding, you can direct your mobile calls to another phone number, like your home or office number. It's included with the Xfinity Mobile plan, whether you have Unlimited or By the Gig data, at no additional cost. Turn on call forwarding There are two styles of ca
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Xfinity Mobile
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2022 Olympic Winter Games
Comcast is proud to bring you all the excitement and inspiration of the Winter Games through a new, simplified viewing experience available across our entertainment platforms. Available on Xfinity X1, Xfinity Flex, and XClass TV, the experience will feature a comprehensive Olympics hub making it eas
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Channels and Programming
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THE PLAYERS Championship 2024
Comcast Business announced it has expanded its relationship with the PGA TOUR, becoming a Proud Partner of THE PLAYERS Championship through 2030. THE PLAYERS, featuring the strongest field in golf, is being contested at the Stadium Course at TPC Sawgrass, March 9-12 with 144 players competing for a
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Channels and Programming
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Change your voicemail PIN for Xfinity Voice (Answered)
***Updated 8/31/2026*** Protect your security by updating your Xfinity Voice voicemail PIN, which serves as a password. You can change it by phone — anytime, day or night. Additionally, if you're ever locked out of your voicemail, you can also use these options to change your PIN and regain access.
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Phone
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Xfinity WiFi Hotspots Access Extended in the Nashville, Tennessee Area
Xfinity WiFi Hotspots Access Extended in the Nashville, Tennessee Area To help everyone stay connected after the recent winter storm, free of charge—including non-Xfinity members, Comcast extended access to its Xfinity WiFi hotspots across the Nashville area. The Xfinity WiFi hotspots are open throu
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Announcements
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Xfinity Password Guidance for Account and Information Security
As part of our commitment to our customers, we may at times require you to update your password for account protection. When resetting your password, be mindful of the following: The Primary account holder can request a mobile number or non-Comcast email address be added to the account for password
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Sign-In and Account Management
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CLOSED - Xfinity Forum 20th Anniversary Sweepstakes – “What If?"
***UPDATE 07/18/2023*** We want to thank all community members who decided to participate in our “What if” sweepstakes. The entries were fantastic! All submissions were randomized to select winners. Below you will find those winners and our favorite submissions. First PlaceName: Devin - Entry: Email
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Announcements
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Troubleshooting rules in the Xfinity Home app (Answered)
***Updated 8/25/2026*** Learn what to do when you have a problem with your rules in the Xfinity Home app. What you'll need Xfinity HomeAccess to the Xfinity Home app What do you need help with? I can't create rulesSome of my sensors are missingSome of my cameras are missingMy rule isn't workingI'm n
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Home Security & Control
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Can I keep my current phone number with Xfinity Mobile or NOW Mobile? (Answered)
***Updated 6/1/2026*** Transferring (porting) your number is easy and convenient. You can bring your current phone number with you or transfer it later. You can bring numbers from all carriers, so you can stay connected without any hassle. Notes: Numbers can’t be transferred to tablets or smartwatch
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Xfinity Mobile
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Xfinity TV Remote app retired
The Xfinity TV Remote app was retired on Tuesday, February 11. 2025. It has been removed from the Apple Store and Google Play, as well as from Xfinity.com. Customers attempting to use the app may encounter errors and, eventually, won’t be able to use it. We have several alternatives to help ensure y
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Customer Service
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Use the Call Trace feature with Xfinity Voice (Answered)
***Updated 8/31/2026*** Our Xfinity Voice security feature, Call Trace, protects you against harassment from another caller, by tracing their number. This information will be available only to law enforcement officials with either a valid subpoena or another valid legal authorization. Learn how to s
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