Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (419.9K)
Closed
XRE-03134 - X1 error message (Answered)
This article provides instructions on resolving the "XRE-03134" error. Message When this error occurs, you will see the following message: “Sorry, we’re having some trouble. We’re working to fix this as quickly as possible. We may have to restart your TV Box to fully resolve the issue. XRE-03134” So
Articles
•
TV
Closed
Xfinity Home alerts (Answered)
Your Xfinity Home system lets you know if there's a problem with a device connected to your alarm system. You’ll receive Xfinity Home alerts notifying you when a device or connection needs attention. Learn more about managing alert messages and potential resolutions below. Is your Xfinity Home syste
Articles
•
Home Security & Control
Closed
The Crunchyroll app is available on Xfinity X1, Xfinity Flex and Xumo Stream Box.
With this launch, Xfinity customers can now enjoy the world’s largest dedicated anime library, with over 25,000 hours of content and 50,000 episodes across more than 2,000 titles. This fall alone, Crunchyroll is bringing more than 40+ new anime series to fans everywhere, including Dragon Ball DAIMA,
Articles
•
Announcements
Closed
What WiFi speeds to expect with your Xfinity Internet service (Answered)
Your Xfinity Internet service plan is "sized" to support all of your connected devices at the same time. It's often faster than a single device can handle, especially over a WiFi connection. While newer devices should be able to handle greater speeds over WiFi, older devices may not do as well — eve
Articles
•
Internet
Closed
Can I keep my current phone number with Xfinity Mobile or NOW Mobile? (Answered)
Transferring (porting) your number is easy and convenient. You can bring your current phone number with you or transfer it later. You can bring numbers from all carriers, so you can stay connected without any hassle. Note: Do not cancel your account before the transfer is finished or we may not be a
Articles
•
Xfinity Mobile
Closed
Xfinity Mobile and NOW Mobile — California residents (Answered)
If you believe there is an error on your bill or have a question about your service, call Xfinity Mobile customer support at 1-888-936-4968. For support with NOW TV, you can use the Xfinity app to manage your services. If you aren't satisfied with Xfinity Mobile or NOW Mobile's response, submit a co
Articles
•
Xfinity Mobile
Closed
What features are included with my Xfinity Mobile service? (Answered)
When you come on board with Xfinity Mobile, you get a lot of great features with every line. Xfinity Mobile is available exclusively for Xfinity and NOW Internet customers. Phone service features 5G data With Xfinity Mobile, connect to the fastest mobile service with 5G cellular and millions of WiFi
Articles
•
Xfinity Mobile
Closed
Xfinity’s DMCA Repeat Infringer Policy for Xfinity Internet Service (Answered)
The Digital Millennium Copyright Act (DMCA) provides copyright owners with a process for notifying service providers that store or host customer content (like websites and hosting services) of alleged copyright infringements made by their users. In most cases, these service providers are required to
Articles
•
Internet
Closed
How do I track and receive my Xfinity Mobile or NOW Mobile order? (Answered)
Xfinity Mobile device orders, like phones, tablets, and smartwatches, include free, two-business day shipping to your Xfinity Internet service address. If you are bringing your own device to Xfinity Mobile and need a physical SIM card, you should expect delivery within five business days. If your de
Articles
•
Xfinity Mobile
Closed
Pinned
What to Know About the New 5 Year Price Guarantee
Internet From staying connected to friends and family, to working remotely or adding smart devices throughout your home—a reliable, high-speed internet connection is fundamental to modern living. But as the need for robust internet continues to grow, so too can concerns about household expenses. We’
Articles
•
Announcements
Closed
Can I use Xfinity Mobile when I travel internationally? (Answered)
If you are traveling the world, you can take Xfinity Mobile with you. International roaming is supported for phones in over 215 destinations, where you can talk, text message, and use data — just like at home. If you are already abroad and your phone shows “No Service”, you can manually pick a servi
Articles
•
Xfinity Mobile
Closed
How do I transfer a line between Xfinity Mobile accounts? (Answered)
You can transfer an active line to a new or existing Xfinity Mobile account if both Xfinity Mobile accounts meet certain requirements. Requirements to transfer a line between Xfinity Mobile accounts You can move an active line, including its device and phone number, from one Xfinity Mobile account t
Articles
•
Xfinity Mobile
Closed
ANSWERED: What is Advanced Security on the Go?
Advanced Security on the go: Is available to xFi Complete customers through the Xfinity app.Provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home. See below for step-by-step instructions on how to enable this feature an
Articles
•
Internet
Closed
Pinned
UPDATED: Free This Week - December 15th to December 21st
Finding what to watch just got freer with Xfinity's "Free this Week" experience — another way Xfinity gives our customers more to love in entertainment. Check back every Monday to explore highlighted movies, shows, and apps, on us. Just say "Free this Week" into your Xfinity Voice Remote.
Articles
•
Channels and Programming
Closed
Pinned
New National Internet Plans with Everything Included
Following the successful launch and positive consumer reaction to Xfinity’s new 5-year guarantee, the nation’s largest Internet Service Provider (ISP) has launched its everyday pricing (EDP) structure with four simple national Internet tiers that include unlimited data and the advanced Xfinity WiFi
Articles
•
Announcements
Closed
ANSWERED: How to Prevent an Xfinity Home False Alarm
Learn how to prevent false alarms in your Xfinity Home system. False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system. Tips to
Articles
•
Home Security & Control
Closed
ANSWERED: How to Export/Import NSS Identity Safe Data
***Created by our Community Experts*** EXPORT Identity Safe Data If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in) You will
Articles
•
Internet
Closed
ANSWERED: Changing the Descriptive Audio default language on Xfinity XR2 Remote
***Created by our Community*** I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated, [seemingly] without doing a
Articles
•
TV
Closed
ANSWERED: How to use Xfinity X1
Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest, and most complete way to access all your entertainment on all your screens. Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! With X1, you experience TV and internet together like neve
Articles
•
TV
Closed
ANSWERED: How to lower your Comcast bill?
Question Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers. Answer ***Created by our Community Users*** Regarding promotional discounted offers, Comcast offers what they call "Promo Pricing" for the first 6 month
Articles
•
My Account
