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Where can I find my Xfinity Mobile account payments and bills? (Answered)

Xfinity Mobile devices and services are billed separately from any other Xfinity or Comcast services you may have. Information on your Xfinity Mobile lines of service may be provided on your Xfinity bill, but all charges, including any taxes and fees for your Xfinity Mobile service, will be reflecte

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Can I keep my current phone number with Xfinity Mobile or NOW Mobile? (Answered)

Transferring (porting) your number is easy and convenient. You can bring your current phone number with you or transfer it later. You can bring numbers from all carriers, so you can stay connected without any hassle. Note: Do not cancel your account before the transfer is finished or we may not be a

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FAQs about Xfinity Mobile device credits (Answered)

Xfinity Mobile device credits lower your monthly device payments. Here's everything you need to know to save on your next device. Which devices qualify for device credits? Devices become eligible for promotions at different times. When you're ready to buy a new device, you can see which devices qual

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Correcting location data on Xfinity Internet (Answered)

Websites may use location data (or “geolocation”) to display news, weather, videos, or other content that is only relevant to your region. However, sometimes this location data is configured incorrectly, and will show information for somewhere else. Geolocation service is not provided, overseen, or

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Use an Xfinity Home Kit to replace a device (Answered)

If an agent troubleshooting your door/window sensor, motion sensor, or wireless keypad determines that it needs to be replaced, you'll be sent a kit that will allow you to replace the device yourself. Use these instructions to delete an existing device from your Xfinity Home Pro Protection or Xfinit

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How to test your alarm with Xfinity Home (Answered)

Learn how to test your Xfinity Home alarm system. What you'll need: Xfinity HomeAccess to the Xfinity Home touchscreen Testing an alarm Testing your alarm every month ensures that your system is working properly and is ready to respond to any issues. Use the alarm Test mode when you change batteries

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Xfinity Home app for Xfinity Home — Automation (Answered)

You can use the Xfinity Home app to stay connected and control your Xfinity Home - Automation system. While the look and feel of the app varies depending on whether you have an Apple or Android device, the functions and features are the same. Don't Have Xfinity Home — Automation? Learn about the Xfi

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Xfinity Home devices — Where to get help (Answered)

Learn about Xfinity Home devices and where to get help adding, managing, and troubleshooting them. Touchscreen Your Xfinity Home touchscreen connects your devices and allows you to easily control your cameras, thermostats, lights, and more through the Xfinity app and Xfinity Home app. Learn about yo

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Equipment Incompatible with Xfinity Voice (Answered)

Most equipment works fine with Xfinity Voice, but there are a few products that do not.The following equipment is known to have a high probability of errors with Xfinity Voice service: Telephones Bang & Olufsen: BeoCom 1Bang & Olufsen: Beocom 2Bang & Olufsen: BeoCom 4Bang & Olufsen: BeoCom 5Bang & O

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Am I eligible for Xfinity Mobile? (Answered)

If you have Xfinity Internet, you can bring your own compatible phone, smartwatch, or tablet to Xfinity Mobile. Based on a credit screening or your payment history as a customer, you may be able bring your own compatible devices to up to 10 total lines and purchase phones, tablets, and smartwatches

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Xfinity Internet minimum system recommendations (Answered)

The following minimum system recommendations for your connected devices will ensure you’re getting the most out of your Xfinity Internet service. If you meet the requirements but are not achieving the speed for your subscribed speed tier, please note: To achieve the upper range of your speed tier, y

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Can I use Xfinity Mobile when I travel internationally? (Answered)

If you are traveling the world, you can take Xfinity Mobile with you. International roaming is supported for phones in over 215 destinations, where you can talk, text message, and use data — just like at home. If you are already abroad and your phone shows “No Service”, you can manually pick a servi

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Does your Xfinity Voice Remote seem unresponsive?

Recent overnight maintenance on some Xfinity X1 TV Boxes, may be causing some customers to have a hard time using their Xfinity Voice Remote. To fix this issue, you may simply need to unpair your remote and then re-pair it with your TV Box. For steps to: Unpair your remote, see Turn off pairing on y

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What to Know About the New 5 Year Price Guarantee

Internet From staying connected to friends and family, to working remotely or adding smart devices throughout your home—a reliable, high-speed internet connection is fundamental to modern living. But as the need for robust internet continues to grow, so too can concerns about household expenses. We’

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UPDATED: Free This Week - December 8th to December 14th

​​​​​​​​​​ Finding what to watch just got freer with Xfinity's "Free this Week" experience — another way Xfinity gives our customers more to love in entertainment. Check back every Monday to explore highlighted movies, shows, and apps, on us. Just say "Free this Week" into your Xfinity Voice Remote.

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ANSWERED: How to Prevent an Xfinity Home False Alarm

Learn how to prevent false alarms in your Xfinity Home system. False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system. Tips to

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ANSWERED: How to Export/Import NSS Identity Safe Data

​***Created by our ​​ Community Experts​​***​ ​ ​​ ​ ​ ​​ ​ ​ ​​EXPORT​​ ​​Identity Safe Data​ ​ ​ ​ ​​If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in)​​ ​​You will

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ANSWERED: How to lower your Comcast bill?

Question Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers. Answer ***Created by our Community Users*** Regarding promotional discounted offers, Comcast offers what they call "Promo Pricing" for the first 6 month

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ANSWERED: How to use Xfinity X1

Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest, and most complete way to access all your entertainment on all your screens. Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! With X1, you experience TV and internet together like neve

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ANSWERED: How to Program Your Remote for Your Xfinity Non-X1 TV Box

Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment.Access the self-help screen To access the Self Help screen: Press the Menu button on your remote control.Use t

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