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Xfinity Internet minimum system recommendations (Answered)
***5/28/2026*** To enjoy the best Xfinity internet experience, your devices need to meet certain system requirements. If your device meets these but your internet still feels slow, see the tips below. Note: There are a number of external factors that may limit your speed; as a result, actual speeds
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Internet
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Gotham Sports app now accessible to YES Network customers
The Gotham Sports app is now available to Xfinity customers who receive YES Network as part of their Xfinity TV service. Customers can authenticate on the app using their Xfinity credentials to access all YES Network programming, including live New York Yankees and Brooklyn Nets games. For more deta
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Channels and Programming
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Apply for Internet Essentials or Internet Essentials Plus from Xfinity (Answered)
***Updated 5/28/2026*** Internet Essentials from Xfinity brings affordable, high-speed internet to your home. It gives you greater access to homework, jobs, healthcare and benefits, resources to learn, and more. Signing up is easy and fast at apply.internetessentials.com. You may qualify if you are
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Internet
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How am I charged for using a smartwatch with Xfinity Mobile? (Answered)
***Updated 6/8/2026*** With Xfinity Mobile, you can choose the smartwatch plan that fits your needs — whether you're bringing your own device or purchasing one from Xfinity. Choose the smartwatch data option that’s right for you Smartwatch Data Plan (Stand-alone) Smartwatch fee (Paired device) Cost$
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Xfinity Mobile
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How do I return or exchange my mobile device and accessories? (Answered)
You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. For accessories, you have 30 days from your purchase date to start a return or exchange. Once we’re in the process of shipping your device or accessory order, it can't be canceled or mo
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Xfinity Mobile
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Kids Week 2021
Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P
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Channels and Programming
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Pair and get to know the XRA Large Button Voice Remote
The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For customers who have difficult
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Non-X1 Service
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ANSWERED: Navigating Xfinity Stream app on your Roku
Learn how to use the Xfinity Stream app on Roku devices! Navigate the Xfinity Stream app on Roku Main Menu If you have completed activation, you'll see the Main Menu. (See our activation instructions for more information.) Search Search for a movie, TV show or channel collection (i.e., network). Bro
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TV
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Change your voicemail PIN for Xfinity Voice (Answered)
Protect your security by updating your Xfinity Voice voicemail PIN, which serves as a password. You can change it by phone — anytime, day or night. Additionally, if you're ever locked out of your voicemail, you can also use these options to change your PIN and regain access. The PIN: Must be between
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Phone
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Watchathon 2022
The biggest week in entertainment is here for free during the 10th anniversary of Watchathon Week presented by Xfinity Rewards! It’s the perfect time to start watching all the hit shows and movies you’ve been wanting to see. Watch for free now, May 3rd through May 9th. Hit shows and movies from Netf
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Channels and Programming
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Resume service to a suspended Xfinity Mobile line — FAQs (Answered)
Find answers to FAQs on resuming Xfinity Mobile service to a suspended line. FAQs How do I resume service on a line that was suspended due to a billing issue? If your Xfinity Mobile account was suspended due to an expired payment method or other billing issue, add a new card and pay off your outstan
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Xfinity Mobile
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How do Xfinity Mobile device payment plans (DPPs) work? (Answered)
With our DPPs, you may be eligible to pay for the cost of an Xfinity Mobile phone, tablet, or smartwatch over 36 months. You may be able to finance the total cost of the device(s) you’re purchasing, or a part of the total cost, based on a credit check (see the next section for more information). The
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Xfinity Mobile
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How do I track and receive my Xfinity Mobile or NOW Mobile order? (Answered)
***Updated 6/1/2026*** Xfinity Mobile device orders, like phones, tablets, and smartwatches, include free, two-business day shipping to your Xfinity Internet service address. If you are bringing your own device to Xfinity Mobile and need a physical SIM card, you should expect delivery within five bu
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Xfinity Mobile
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Diamond Sports Group Programming Agreement Renewed, Bally Sports Moved to Digital Preferred/Ultimate TV Tier
We’ve renewed our agreement with Diamond Sports Group, owner of Bally Sports, to carry its Regional Sports Networks. On August 1 all content will be restored. As part of this agreement renewal, Bally Sports channels have moved to the Digital Preferred and Ultimate TV video tier. We know unexpected c
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Channels and Programming
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Can I change my Xfinity Mobile number? (Answered)
***Updated 6/2/2026*** If you need a new phone number from Xfinity Mobile, we're here to help. Things to know: All new numbers are given at random based on your address.You can't change the phone number for your tablet or smartwatch.Your phone number can only be changed once every 30 days. My phone
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Xfinity Mobile
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Xfinity Home contract signature policy (Answered)
Xfinity Home wants you to be prepared for your installation appointment. The Xfinity account holder or another responsible adult who is 18 years of age or older is required to be home during the appointment to make decisions about your security system and to sign the Residential Alarm Installation a
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Home Security & Control
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Can I use Xfinity Mobile when I travel internationally? (Answered)
***Updated 6/17/2026*** If you are traveling the world, you can take Xfinity Mobile with you. International roaming is supported for phones in over 215 destinations, where you can talk, text message, and use data — just like at home. If you are already abroad and your phone shows “No Service,” you c
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Xfinity Mobile
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How do I unlock my Xfinity Mobile phone? (Answered)
***Updated 5/31/2026*** Learn how to unlock your Xfinity Mobile phone so it can be used with another wireless carrier. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here are other unlock rules: Your phone must be activated for at least 60 days.The phone must b
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Xfinity Mobile
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Xfinity Password Guidance for Account and Information Security
As part of our commitment to our customers, we may at times require you to update your password for account protection. When resetting your password, be mindful of the following: The Primary account holder can request a mobile number or non-Comcast email address be added to the account for password
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Sign-In and Account Management
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New National Internet Plans with Everything Included
Following the successful launch and positive consumer reaction to Xfinity’s new 5-year guarantee, the nation’s largest Internet Service Provider (ISP) has launched its everyday pricing (EDP) structure with four simple national Internet tiers that include unlimited data and the advanced Xfinity WiFi
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