To avoid standalone mobile fees on your Xfinity Mobile bill, you must keep either Xfinity Internet, Voice, or TV service. Xfinity Home is not a qualifying service. If you move to an area where other Xfinity services aren’t available or cancel them, you can still keep Xfinity Mobile, but you'll be ch

Our Xfinity Voice security feature, Call Trace, protects you against harassment from another caller, by tracing their number. This information will be available only to law enforcement officials with either a valid subpoena or another valid legal authorization. Learn how to set up Call Trace and pro

Learn how to unlock your Xfinity Mobile phone so it can be used with another wireless carrier. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here are other unlock rules: Your phone must be activated for at least 60 days.The phone must be paid in full.Your Xfin

Many factors can impact WiFi connectivity in your home. If you’re having WiFi performance issues, you can troubleshoot using the Xfinity app from your mobile device, or if you’d prefer, chat with the Xfinity Assistant from your computer. You can also try following some of the other methods listed be

You can transfer an active line to a new or existing Xfinity Mobile account if both Xfinity Mobile accounts meet certain requirements. Requirements to transfer a line between Xfinity Mobile accounts You can move an active line, including its device and phone number, from one Xfinity Mobile account t

If you are traveling the world, you can take Xfinity Mobile with you. International roaming is supported for phones in over 215 destinations, where you can talk, text message, and use data — just like at home. If you are already abroad and your phone shows “No Service”, you can manually pick a servi

​​​​​​​​​​ Finding what to watch just got freer with Xfinity's "Free this Week" experience — another way Xfinity gives our customers more to love in entertainment. Check back every Monday to explore highlighted movies, shows, and apps, on us. Just say "Free this Week" into your Xfinity Voice Remote.

Learn what to do when you have a problem with your rules in the Xfinity Home app. What you'll need Xfinity HomeAccess to the Xfinity Home app What do you need help with? I can't create rulesSome of my sensors are missingSome of my cameras are missingMy rule isn't workingI'm not receiving push notifi

Learn how to test your Xfinity Home alarm system. What you'll need: Xfinity HomeAccess to the Xfinity Home touchscreen Testing an alarm Testing your alarm every month ensures that your system is working properly and is ready to respond to any issues. Use the alarm Test mode when you change batteries

By default, all Xfinity Mobile bills are set on automatic payment. This means we will automatically charge your card every month for the full amount owed on your bill. Your automatic payment date is always 20 days after your billing cycle closes. You can make a one-time payment before your automatic

Internet From staying connected to friends and family, to working remotely or adding smart devices throughout your home—a reliable, high-speed internet connection is fundamental to modern living. But as the need for robust internet continues to grow, so too can concerns about household expenses. We’

Internet Essentials from Xfinity brings affordable, high-speed internet to your home so you can have greater access to homework, job opportunities, healthcare and benefits, education resources, and more. When you’re connected, you’re ready for anything. Signing up is easy and fast from your mobile d

Learn about Xfinity Home devices and where to get help adding, managing, and troubleshooting them. Touchscreen Your Xfinity Home touchscreen connects your devices and allows you to easily control your cameras, thermostats, lights, and more through the Xfinity app and Xfinity Home app. Learn about yo

You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. For accessories, you have 30 days from your purchase date to start a return or exchange. Once we’re in the process of shipping your device or accessory order, it can't be canceled or mo

Following the successful launch and positive consumer reaction to Xfinity’s new 5-year guarantee, the nation’s largest Internet Service Provider (ISP) has launched its everyday pricing (EDP) structure with four simple national Internet tiers that include unlimited data and the advanced Xfinity WiFi

​***Created by our ​​ Community Experts​​***​ ​ ​​ ​ ​ ​​ ​ ​ ​​EXPORT​​ ​​Identity Safe Data​ ​ ​ ​ ​​If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in)​​ ​​You will

​ ​​Question​ ​ ​​ O​​ur voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please​ ​ ​​ ​​ ​ ​ ​​Answer​ ​ ​ ​***Created by our Community***​ ​ ​​ ​ ​ ​​1. Go Here: ​​https://connect.xfinity.com/voice/settings/voicemailindicator​ ​ ​​2. Logi

What to do if you can't receive calls with your Xfinity Voice service Here are a few solutions to try when it appears your phone service isn’t working. Troubleshooting tips If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following steps applies to

Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment.Access the self-help screen To access the Self Help screen: Press the Menu button on your remote control.Use t

***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are primarily here to