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UPDATED: Free This Week - December 15th to December 21st

​​​​​​​​​​ Finding what to watch just got freer with Xfinity's "Free this Week" experience — another way Xfinity gives our customers more to love in entertainment. Check back every Monday to explore highlighted movies, shows, and apps, on us. Just say "Free this Week" into your Xfinity Voice Remote.

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How do I transfer a line between Xfinity Mobile accounts? (Answered)

You can transfer an active line to a new or existing Xfinity Mobile account if both Xfinity Mobile accounts meet certain requirements. Requirements to transfer a line between Xfinity Mobile accounts You can move an active line, including its device and phone number, from one Xfinity Mobile account t

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How do I activate my mobile phone or tablet with Xfinity Mobile and NOW Mobile? (Answered)

Whether you're bringing your own device or adding a brand new one, we made the activation process simple — and you can do it all on your device in the Xfinity app. Activation times vary but the process usually takes about 10 minutes. You can either use an existing phone or tablet that has the Xfinit

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How do I add a line to my Xfinity Mobile account? (Answered)

There's never been a better time to add a line to your Xfinity Mobile account. Learn how to use the Xfinity app or website to add a line to your account below. Adding a line with the Xfinity app To add a line to your account: Sign in using the Primary user's Xfinity ID and password.Tap the Services

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What to Know About the New 5 Year Price Guarantee

Internet From staying connected to friends and family, to working remotely or adding smart devices throughout your home—a reliable, high-speed internet connection is fundamental to modern living. But as the need for robust internet continues to grow, so too can concerns about household expenses. We’

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New National Internet Plans with Everything Included

Following the successful launch and positive consumer reaction to Xfinity’s new 5-year guarantee, the nation’s largest Internet Service Provider (ISP) has launched its everyday pricing (EDP) structure with four simple national Internet tiers that include unlimited data and the advanced Xfinity WiFi

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How do I pay my Xfinity Mobile bill? (Answered)

By default, all Xfinity Mobile bills are set on automatic payment. This means we will automatically charge your card every month for the full amount owed on your bill. Your automatic payment date is always 20 days after your billing cycle closes. You can make a one-time payment before your automatic

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Xfinity Internet minimum system recommendations (Answered)

The following minimum system recommendations for your connected devices will ensure you’re getting the most out of your Xfinity Internet service. If you meet the requirements but are not achieving the speed for your subscribed speed tier, please note: To achieve the upper range of your speed tier, y

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How do I view my Xfinity Mobile call and text message history? (Answered)

You can review your last three months of call and text message details using the Xfinity app or online through your Xfinity Mobile account. This history includes dates, times, and phone numbers for all calls and text messages sent from and received by all lines of service on your account. Call and t

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Use an Xfinity Home Kit to replace a device (Answered)

If an agent troubleshooting your door/window sensor, motion sensor, or wireless keypad determines that it needs to be replaced, you'll be sent a kit that will allow you to replace the device yourself. Use these instructions to delete an existing device from your Xfinity Home Pro Protection or Xfinit

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ANSWERED: What is the ESPN+ app on Xfinity X1 & Flex?

Don't miss the game: Catch your favorite sports teams with Xfinity! The ESPN app on Xfinity X1 TV Boxes and Xumo Stream Box from Xfinity offers live and On Demand content from ESPN, ESPN2, ESPN3, ESPNews, ESPNU, ESPN Deportes, LHN, SECN, and SEC+ channels. You can also subscribe separately to ESPN+

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How do I unlock my Xfinity Mobile phone? (Answered)

Learn how to unlock your Xfinity Mobile phone so it can be used with another wireless carrier. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here are other unlock rules: Your phone must be activated for at least 60 days.The phone must be paid in full.Your Xfin

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Olympic & Paralympic Games Paris 2024

The fastest connection to Paris Remaining Trials Information: U.S. Olympic Trials – Swimming (June 15- 23) U.S. Olympic Trials – Diving (June 16-23) U.S. Olympic Trials – Track & Field (June 21-30) U.S. Paralympic Trials – Swimming (June 27-29) U.S. Olympic Trials – Gymnastics (June 27-30) U.S. Para

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How do I return or exchange my mobile device and accessories? (Answered)

You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. For accessories, you have 30 days from your purchase date to start a return or exchange. Once we’re in the process of shipping your device or accessory order, it can't be canceled or mo

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Xfinity Voice Spam Blocker overview (Answered)

Identify and stop unwanted calls with Spam Blocker so you only talk to the people that matter. Control is in your hands as you choose which types of call you want to block and which to send to voicemail, helping put an end to the nuisance calls in your life. Details Stop unwanted calls — Spam Blocke

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ANSWERED: How to Export/Import NSS Identity Safe Data

​***Created by our ​​ Community Experts​​***​ ​ ​​ ​ ​ ​​ ​ ​ ​​EXPORT​​ ​​Identity Safe Data​ ​ ​ ​ ​​If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in)​​ ​​You will

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ANSWERED: How to Prevent an Xfinity Home False Alarm

Learn how to prevent false alarms in your Xfinity Home system. False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system. Tips to

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ANSWERED: How to filter the On Demand Menu on X1

In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter your X1 On Demand menu Press the xfinity button on your remote.Use the right arrow or left arrow button to

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ANSWERED: How to fix the Xfinity voicemail messages indicator always on

​ ​​Question​ ​ ​​ O​​ur voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please​ ​ ​​ ​​ ​ ​ ​​Answer​ ​ ​ ​***Created by our Community***​ ​ ​​ ​ ​ ​​1. Go Here: ​​https://connect.xfinity.com/voice/settings/voicemailindicator​ ​ ​​2. Logi

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ANSWERED: How to change the Daily Update Time on your Xfinity X1 box

If you’re an Xfinity X1 customer, your TV Boxes will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as the Daily Update Time, happens by default between 3:00 a.m. and 4:00 a.m. local time. You can change this window of time to suit you

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