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Free Movies Week 2022
Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started. Watch free movies from premium networks and subscription services as part of Free Movies Week, inc
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Channels and Programming
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Change your voicemail PIN for Xfinity Voice (Answered)
***Updated 8/31/2026*** Protect your security by updating your Xfinity Voice voicemail PIN, which serves as a password. You can change it by phone — anytime, day or night. Additionally, if you're ever locked out of your voicemail, you can also use these options to change your PIN and regain access.
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Phone
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Manage emergency contacts in the Xfinity Home app (Answered)
***Updated 8/26/2026*** Use your Xfinity Home app to manage emergency dispatch contacts. What You Will Need: Xfinity HomeAccess to the Xfinity Home app Difficulty Easy Note: If you’re unable to access the Xfinity Home app call 1-800-xfinity and an agent can help you update your Emergency Verificatio
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Home Security & Control
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Xfinity WiFi Hotspots Access Extended in the Nashville, Tennessee Area
Xfinity WiFi Hotspots Access Extended in the Nashville, Tennessee Area To help everyone stay connected after the recent winter storm, free of charge—including non-Xfinity members, Comcast extended access to its Xfinity WiFi hotspots across the Nashville area. The Xfinity WiFi hotspots are open throu
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Announcements
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Olympic and Paralympic Winter Games Milano Cortina 2026
Olympic Winter Games: Opening Ceremony: February 6 Closing Ceremony: February 22 Paralympic Winter Games: Opening Ceremony: March 6 Closing Ceremony: March 15 Comcast, a proud partner of Team USA, introduced its roster of U.S. Olympic and Paralympic athletes who will represent Xfinity on the road to
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Announcements
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How do I file a claim through Xfinity Mobile Care (XMC)? (Answered)
***Updated 6/23/2026*** If you’re enrolled in XMC, you have several ways to file a claim for damage, failure, loss, or theft: The Xfinity Mobile Care app, The Xfinity app,Online,or by phone. Each will connect you to Assurant, Xfinity Mobile's official mobile protection provider. For full details on
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Xfinity Mobile
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Use an Xfinity Home Kit to replace a device (Answered)
***Updated 8/26/2026*** If an agent troubleshooting your door/window sensor, motion sensor, or wireless keypad determines that it needs to be replaced, you'll be sent a kit that will allow you to replace the device yourself. Use these instructions to delete an existing device from your Xfinity Home
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Home Security & Control
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Expert Week – How to join the Team
Our Experts provide a wealth of value and expertise to the Xfinity Forum. They come from a variety of diverse backgrounds and encompass all types of individuals. This means anyone can become an Expert and we are always looking to grow the team. To start the journey of becoming an Xfinity Expert, sim
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Announcements
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View and download Xfinity Voice call history (Answered)
***Updated 8/31/2026*** Learn how to manage your Xfinity Voice, including how to view, download, or print your call history using the Xfinity Voice portal. View your call history Sign in to Xfinity Voice using your Xfinity ID and password.Click Call History.The type of call (MISSED, PLACED, ANSWERED
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Phone
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Can I keep my current phone number with Xfinity Mobile or NOW Mobile? (Answered)
***Updated 6/1/2026*** Transferring (porting) your number is easy and convenient. You can bring your current phone number with you or transfer it later. You can bring numbers from all carriers, so you can stay connected without any hassle. Notes: Numbers can’t be transferred to tablets or smartwatch
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Xfinity Mobile
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Where can I find my Xfinity Mobile account payments and bills? (Answered)
***Updated 6/17/2026*** You can easily find your Xfinity Mobile payments and billing details online. Your Xfinity Mobile bill is separate from your other Xfinity services, so the best place to see all your charges, payments, credits, and history is in your Xfinity Mobile account or the Xfinity app.
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Xfinity Mobile
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Manual voicemail menu for Xfinity Mobile (Answered)
***Updated 6/1/2026*** Learn about the Xfinity Mobile manual voicemail menu options for your device. Access voicemail There are three ways to access voicemail using your phone's dial pad: Press and hold 1.Dial *86.Dial your phone number. Voicemail main menu KeypressDescription1Listen to messages.2Se
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Xfinity Mobile
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Xfinity Home alerts (Answered)
***Updated 8/24/2026*** Your Xfinity Home system lets you know if there's a problem with a device connected to your alarm system. You’ll receive Xfinity Home alerts notifying you when a device or connection needs attention. Learn more about managing alert messages and potential resolutions below. Is
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Home Security & Control
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What features are included with my Xfinity Mobile service? (Answered)
***Updated 6/2/2026*** When you come on board with Xfinity Mobile, you get a lot of great features with every line. Xfinity Mobile is available exclusively for Xfinity and NOW Internet customers. Phone service features FeatureDetails5G dataWith Xfinity Mobile, you can pick the mobile plan that works
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Xfinity Mobile
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Does your Xfinity Voice Remote seem unresponsive?
Recent overnight maintenance on some Xfinity X1 TV Boxes, may be causing some customers to have a hard time using their Xfinity Voice Remote. To fix this issue, you may simply need to unpair your remote and then re-pair it with your TV Box. For steps to: Unpair your remote, see Turn off pairing on y
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X1
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Xfinity Home app for Xfinity Home — Automation (Answered)
***Updated 8/24/2026*** You can use the Xfinity Home app to stay connected and control your Xfinity Home - Automation system. While the look and feel of the app varies depending on whether you have an Apple or Android device, the functions and features are the same. Don't Have Xfinity Home — Automat
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Home Security & Control
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Xfinity TV Remote app retired
The Xfinity TV Remote app was retired on Tuesday, February 11. 2025. It has been removed from the Apple Store and Google Play, as well as from Xfinity.com. Customers attempting to use the app may encounter errors and, eventually, won’t be able to use it. We have several alternatives to help ensure y
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Customer Service
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Pair and get to know the XRA Large Button Voice Remote
The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For customers who have difficult
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Non-X1 Service
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Expert Week – Knowledge Base Article Highlights
Our Xfinity Forum Knowledge Base is a collection of vetted information sourced from conversations that started right here in the Xfinity Forum. Knowledge Base articles include information shared by our customers and Experts, as well as, Comcast-approved information. We would like to spend day 4 of o
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Announcements
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Xfinity Mobile and NOW Mobile — California residents (Answered)
***Updated 5/31/2026*** If you think there's an error on your bill or have a question about your service, call Xfinity Mobile customer support at 1-888-936-4968. For help with NOW Mobile, you can use the Xfinity app to manage your services. Contact If you aren't happy with Xfinity Mobile or NOW Mobi
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Xfinity Mobile
