Official

Accepted

Unanswered

Advanced Filters

Search Results (194.5K)

Relevance

Accepted Solution

Never had service but am still being billed and now with a collection agency

I signed up for service in May, they came out said cable was cut and they would be back in 2 weeks, waited 6 WEEKS, they never came back, no phone call, no email. I returned equipment to xfinity store. Now they have turned over bill to collections and I LITERALLY NEVER HAD SERVICE!!!! NOT EVEN

Question

 • Billing

25

2

0

Accepted Solution

Closed

New user can’t log into account

Hello, I’m a new user and have purchased a plan for internet. I’m trying to set up my account. But every time I try to log in I get an error about unauthorized user.

Question

 • Sign-In and Account Management

86

1

0

Accepted Solution

Closed

Contract ending next month

My contract ends July 8th.  I would like to get a new deal with same services for same price, or else I would like to switch to internet and mobile only.  Please let me know how to get this done. I currently have mobile, digital voice, internet, and cable.

Question

 • Customer Service

52

2

0

Accepted Solution

Closed

Anyone get the XB8 with less than 2400 speed?

I’m trying to figure out if I was lied to yesterday when I was told only those with 2400 net are Eligible for the XB8

Question

 • Your Home Network

69

1

0

Official Solution

I need my bill sent each month

My bill needs to be sent to mr each month

Question

 • Xfinity App

26

1

0

Accepted Solution

Closed

Wired 4K DVR self install kit

Hello, I upgraded my TV to 4K three weeks ago—It’s now time to upgrade the DVR. I tried ordering one via chat, but came to a dead end because chat tech said I need Xfinity modem. I’ve since researched web for info regarding this and found out a lot in the Xfinity forums. Info seems to suggest that t

Question

 • Non-X1 Service

163

2

0

Accepted Solution

Closed

Charged after I cancelled act & returned equipment

On 2/23 I cancelled service effective 3/2. Xfinity drafted $88.61 for full month on 3/9. Since my account is cancelled, Xfinity auto-answer system doesn't recognize my account number or contact info so I cannot get to customer service and get a refund. Had no intention of “loaning” Xfinity $88.61.

Question

 • Billing

82

3

0

Accepted Solution

Closed

Just posting this so I can PM

Just posting this so I can PM

Question

 • Getting Started

1.4K

1

0

0

Accepted Solution

Two Orders Placed

Hi there, I was getting internet set up for my new apartment in CO and when I completed the process and paid, I got two sets of emails for two different accounts, with identical services that are both supposedly going to bill here in a month or so. I only needed one of the accounts and have absol

Question

 • Customer Service

18

1

0

Accepted Solution

Closed

Billing question

I am billed for One-time charges I don't recognize (THE GREAT BRIT./MAST-BUY). Cannot get help via Assistant.

Question

 • On Demand

83

2

0

Accepted Solution

Stream App stable enough to replace wireless boxes

I just discovered the Steam App and realized it could take the place of 2 of the wireless STBs I’ve been using. I have struggled with the STBs getting the XRE-10007 every day on the first launch. I even got an Xfinity X1 gateway but since I am using it in bridge mode the issue still persists.

Question

 • X1

42

2

0

Accepted Solution

Closed

Misplaced remote

My significant other has lost our remote. Is there a way to request or receive another one?

Question

 • Customer Service

113

3

0

Accepted Solution

Closed

Need to upgrade my internet and cancel my TV plan

Need to upgrade my internet and cancel my TV plan. Spoke with someone who said I needed "verbal" confirmation, but can't get in touch with anyone via phone. Not sure how to go about this.

Question

 • Customer Service

82

2

0

Accepted Solution

Closed

acp signup

Just received yet another " we may need more information" from Xfinity regarding my frustrating attempts to sign up over an dover an dover and over again. So incredibly frustrating. I have lost count how many times I have applied for this through National Verifier and then Comcast. Just about ready

Question

 • Customer Service

76

2

0

Official Solution

Making a post so I can DM

What a sad systemWhat a sad systemWhat a sad systemWhat a sad system

Question

 • Customer Service

37

2

Official Solution

Xfinity App Device Deletion

The app is not allowing me to delete devices which are no longer connected to my network. What should I do or what do you recommend to resolve this?

Question

 • Xfinity App

50

2

0

Accepted Solution

Trying to add 4K DVR service to existing internet service

I need help! I’ve spoken to 3 different people on the phone about the service I want to add but they keep sending me the wrong equipment. My existing service right now is gigbit internet and phone service (using my own modem and router). I have my modem and router installed in my office (this is

Question

 • X1

69

1

0

Accepted Solution

Closed

does internet modem require cable or eithernet connection to wall

att requires a either netcable attached to wall outlet   old xfinty required cable connection 

Question

 • Your Home Network

97

2

0

Official Solution

Login

Error page loads whenever try and login. I am a new customer moving into apartment with equipment pre-setup.

Question

 • Xfinity App

34

1

0

Accepted Solution

Getting error TVAPP-00170 when I try to stream

Hello, I hope you can help. I haven't been able to watch Xfinity Stream on my computer for several days. The following error message keeps appearing on the screen:   "Sorry, we've run into a problem. Please sign out of your account and then sign back in. (Error TVAPP-00170)' I sign ou

Question

 • Xfinity Stream Website

32

2

0

forum icon

New to the Community?

Start Here