There is an comcast box on the side of my house would a huge wasp nest inside. I would like to douse the nest in wasp killer, but do not want to damage the xfinity equipment. I do not have an xfinity service at the home, but I would think xfinity would still want to maintain their equipment for futu

Xfinity took a big jump in the broadcast tv fee and other fees. Is there any good deal for longtime customers without the need for a cable box. Thanks

I want to cancel my home voice service, but keep my other Xfinity services. In the past, I was told I couldn't because everything was bundled together. I'm trying to lower my bill so I can keep the services I want, and I don't understand why I have to pay for a service I never really wanted or use.

Hello, I am interested in getting x10 fiber to my home and I wanted to see if it is available. When I called, the support rep told me I have the fastest service for my house and kept trying to sell me an Apple watch. A brand new fiber node was recently installed 3 houses down and I wanted to see if

So this is about my xfinity's membership. I don't know what details I may disclose so please, let me talk to someone from customer service... I didn't find an option to send Direct Messages. Important.

I agreed to change my service on December 16, 2025 and was told a new modem would arrive on December 23. It did not arrive. I called Xfinity and they said it would arrive by January 3. It did not arrive. When I request proof of shipment or a tracking number or even the name of the carrier that will

I have Xfinity internet service $25.00 per month through Sequoia Living. I am being billed $24.13 from Xfinity for internet services, I want to cancel that account.

Cable is damaged at base of pole by neighbor weedwhacker. Cable needs to be repaired.

I need to schedule someone to move the wire on one standpipe on my house to another because the first is leaking into the roof. Not sure how to schedule this as it's not an internet issue.

Above, my guys's box truck pulled it from where it was anchored while they were backing in. Homeowners are old and don't know how to report it and I'm trying to report it in their stead, but everything I try wants to report the downed line at my home instead of theirs.

I've been with xfinity since 2017. I explained my months long ongoing issue and the agent stated he was from xfinity corporate. He sarcastically told me it was nothing he could do for me. Shame on you guys. And to think I have been recommending your company! That ends now!

Hello, I just recently moved to a new apartment and transferred my service over. This involved me receiving a new Gateway and an installation appointment being made. The Getting Started kit and Gateway arrived today and I was able to complete the installation process and everything works flawlessly.

I forgot to enter the promo code which I received in my email during my order, to get a $100 gift card, can I still get it, or did I lose it since I forgot to enter it? i tried the chat help, but they told me to call the 1800 number. I called the 1800 number and they told me to go to the physical st

Where do I report to someone about an unethical representative? When I called regarding my service, the representative set an appoint for me. A few minutes later she called me back, pretended to be her own supervisor, and told me that in order to get early service, I had to text the number 9 to a sp

We are currently Xfinity customers and have an overhead wire feed from pole line. Our utilities are being changed to all underground. We have added a conduit for the cable. Who do I need to contact to get new cable pulled to the house?

I recently closed my account and am being asked to return equipment that I never received. I use my own router and modem. The web portal claims I have a streaming FLEX box, but I never received one of those and have never used (or, to my knowledge, paid for) cable, television, or any form of streami

I just received my xFI Gateway yesterday, was looking around the house and could only find a ethernet outlet rather than a coaxial outlet which can't help me setup my gateway since the coax cable IS required to setup the gateway, but there was previously a DIRECTV cable provider that's inactive but

Hello. A few months ago, a tech came to upgrade/replace my router. It's working fine, but they took the old router with them. I do not have it, but I keep getting texts asking me to return the old equipment. I spoke to someone on the phone who said they fixed it, but they did not and I'm still getti

I'm trying to setup a simple port forward on my XFinity router, and have found that the configuration has been disabled for some reason. I went to the app, and the only thing I could it to do is send me this article: https://www.xfinity.com/support/articles/xfi-port-forwarding Which is entirely inac

I'd like to move my modem to another room. I wasn't able to find a way through the support page or get through automated phone system.