Visitor
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2 Messages
Infinity keeps asking me to return equipment the tech took with them
Hello. A few months ago, a tech came to upgrade/replace my router. It's working fine, but they took the old router with them. I do not have it, but I keep getting texts asking me to return the old equipment. I spoke to someone on the phone who said they fixed it, but they did not and I'm still getting texts. How do I get Infinity to stop thinking I have old equipment and stop texting me.
Accepted Solution
XfinityRichard
Official Employee
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2.6K Messages
2 hours ago
Good Morning, @user_sbv0c3 Thank you for taking the time to reach out to us on this forum. I completely understand how frustrating that must be — especially after you already spoke with someone and were told the issue was fixed. You came to the right place for assistance. Can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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