Customer service stinks

I've been with xfinity since 2017. I explained my months long ongoing issue and the agent stated he was from xfinity corporate. He sarcastically told me it was nothing he could do for me. Shame on you guys. And to think I have been recommending your company! That ends now!

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XfinityGabriel

Official Employee

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2.5K Messages

3 days ago

user_4wsfpk, Hi there! Thanks for reaching out and for your 7 years of loyalty. This is definitely not the experience we like to hear about or how we want you to feel. You've come to the right place. Our team of experts specializes in providing solutions to all XFINITY service concerns over social media. We can help turn this around. Would you mind providing some details on what's going on with that long-standing issue that you are experiencing?

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user_4wsfpk

Visitor

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4 Messages

Can you call me because it's a lot to type

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3 days ago

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XfinitySara

Official Employee

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2K Messages

Great question, @user_4wsfpk. Thank you for asking! Since you've reached our Digital Care Team over social media, our conversations remain here, on this platform. However, we do not mind taking this "offline" into direct messaging, so that we can dive into further detail with you :) Could you just send our team a direct message to continue, please?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

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user_4wsfpk

Visitor

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4 Messages

How does direct message take. I sent a message and have gotten no response as of yet

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3 days ago

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XfinitySara

Official Employee

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2K Messages

My apologies for the wait, @user_4wsfpk. We did receive your DM, and I was just responding directly when you posted this reply. I was taking thorough notes of everything you sent, and I sincerely appreciate your patience! I'll be sending you a DM momentarily :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

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user_4wsfpk

Visitor

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4 Messages

So what do I do at this point I'll nt? It seems like there is a long delay between responses

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3 days ago

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