Visitor
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1 Message
Complaint about customer service employee
Where do I report to someone about an unethical representative? When I called regarding my service, the representative set an appoint for me. A few minutes later she called me back, pretended to be her own supervisor, and told me that in order to get early service, I had to text the number 9 to a specific number. This turned out to be a rating on our previous call. She assured me that that would set up my early service which never occurred. The call was on 1-27-26 with [Edited: "Personal Information"] and [Edited: "Personal Information"]
Accepted Solution
XfinityAirelle
Official Employee
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3K Messages
2 days ago
We’re really sorry you experienced that. What you described is not acceptable, and we take concerns like this very seriously.
The best way to report an interaction like this is directly through us so it can be reviewed properly. We can document the details and make sure it’s escalated to the appropriate internal team for investigation.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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