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MB8611 connection regularly drops

At least once a day, my modem seems to lose connection. We installed this modem in the last few weeks and it's pretty much been happening the whole time. Below are the downstream and upstream bonded channels taken from a snapshot when the connection was working fine. In the modem event log, I

Question

 • Your Home Network

124

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0

Accepted Solution

RE: Comcast dug up my yard

I am not a comcast customer but you had a team dig up my yard to fix the cable for my neighbor.  The repair team dug up my grass and just tossed the dirt back on top.  I would like COMCAST to explain how they are going to fix my yard. 

Question

 • Customer Service

36

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0

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Issue logging into new Account

Whenever I try and log into my newly created account I get an error ("Hmm, the page didn't load correctly") when it tries to go to the account page. After looking some things up it appears i might have not created an Xfinity ID, but when I try and make one it says it doesn't match our records. Is th

Question

 • Sign-In and Account Management

37

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Xfinity stream will no longer be available

Why am I getting a message saying Soon xfinity stream will no longer be available on this tv....... it's worked fine since I signed up for xfinity stream  7 months ago.  What's changed?

Question

 • Xfinity Stream Website

922

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cancel

I need to cancel my plan effective August 29th! I can't submit my request through chat and I've been on hold forever to talk with a rep over the phone. Can you guys enable a method to cancel it yourself online? This is insane.

Question

 • Customer Service

101

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0

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XB8 Current Availability

I'm a longtime Gigabit customer, as well.  I was wondering if there is any increased availability, lately, for the XB8.  I check the forum periodically to see if this is the case.   It would be nice to to try it out.  Thank you. 

Question

 • Customer Service

151

2

0

Accepted Solution

Closed

emails missing in searches

Hi, I've noticed for about a week that when I search my emails on my PC, the search results are only a fraction of the actual emails expected.  I tried signing out on all devices, and using a new browser, with no improvement.  I couldn't find any email settings that I thoug

Question

 • Email

145

7

0

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Reset cable box every two days

Hi, I have to send a signal to reset my cable box every two or three days to get it to work. I’ve called multiple times but am yet to speak with a technician.  Can someone please provide technical support?

Question

 • X1

63

2

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Email with one -reply to- address not sending

Using Apple Mail (13) MacOS and iPhoneOS. I put my personal custom domain email address into my "reply to" and use my Comcast.net IMAP server. My custom domain emails get redirected to my Comcast account. Worked fine for years, until a few days ago, now these emails all show up fine in my SENT fold

Question

 • Email

30

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TV Box start issue

When I joined Xfinity service I got the tiny tv box for free. After using that for several months, it started show certain problem. Whenever I turn on the TV Box, it shows bad quality of screen. I have to restart the device every time I turn it on. (I tried troubleshooting counter measures, unplu

Question

 • Customer Service

23

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0

Accepted Solution

Closed

MB8611 "can't keep up"

Hi. I keep getting email messages telling me that my modem is not fast enough to keep up with my Xfinity plan. I bought a Motorola MB8611 which shows up as one of the best options on the compatible devices page. So, why am I receiving these emails from Xfinity? I would like to see higher speeds - I

Question

 • Your Home Network

35

1

0

Accepted Solution

Need orange cable buried.

I’ve had orange cable in my yard for 2 months. What do I need to do to get it buried? I was told when it was installed that it would take less than 2 weeks

Question

 • Customer Service

24

1

Accepted Solution

Appletv+ episodes missing from menu

On my TV...I select my AppleTV Show and hit the Episodes button no seasons or episodes appear. Three columns all blank.  This started a few days ago. All Hulu, Netflix, HBO Max episodes how up, only Apple tv is missing episodes.  I've already reset 3x, refreshed 3x, unplugged and waited 2

Question

 • Xfinity Stream App

52

2

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Accepted Solution

Rejection of outgoing email while in PortugAL

I am in the Azores, Portugal, for the summer once again. In previous years, I've had no problem with accessing full use of email through Thunderbird. This summer has been an endless string of error messages refusing to handle outgoing messages. I regularly get this message: Sending of the message

Question

 • Email

111

6

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CM2000 high ping spikes and speeds dropping under 1Mbps sporadically

I upgraded my CM1200 modem to a CM2000 because the website said the prior modem was not compatible with our Xfinity gig service. The CM2000 was listed on the approved 3rd party device list, however that site no longer will load and I was told by your technician that came on site this past Tuesday t

Question

 • Your Home Network

76

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Internet Only Plan

I was looking to try and move my account to an internet only plan but have not been successful with finding that information using the self service options.  

Question

 • Customer Service

29

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Accepted Solution

xfinity drops out for a minute dozens of times a day

My Xfinity internet drops out for ~1 minute dozens of times a day, seemingly sporadically. I have had multiple techs come out and they all claim there's no issue with the line coming in. I'm at a loss as to what to do. Here's the info I get from my Motorola MB8611 modem: Tim

Question

 • Your Home Network

65

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0

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Change of service not reflected in latest billing statement

Hi, I recently made a change in my service. I dropped Internet and TV and only kept Security service. It was a nightmare trying to get that done. But I finally reached an agent on the phone who told me that it was possible. This change was made in or around July 26th. I just checked and I no long

Question

 • Billing

20

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Planned Outage of 2 hours

The planned outage was supposed to be up to 2 hours plus intermittent outages. It has been down over 6 hours now. We work from home. Any idea when our service will work again? Thank you

Question

 • Customer Service

71

3

0

Accepted Solution

Closed

Internet stutters periodically, causing lag spikes and short disconnects.

Stable internet connection for over two years at this address, but the last two months have been riddled with ping spikes and short disconnects. Dove into the modem's connection screen and logs and I am having issues with the OFDM channel it seems. For 32 days of uptime I have had 1.03 billion co

Question

 • Your Home Network

92

1

0

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