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xfinity setup

For moving to a new location and having the xfinity transferred over, the appointment is scheduled for me to be on site for 2 hours. But when I first got xfinity internet, it was a self setup, is it not possible to do that if I still have the old xfi?

Question

 • Customer Service

36

2

0

Accepted Solution

Instant TV

Looking to get information for Xfinity Instant TV. Is this Streaming only option still available?

Question

 • Customer Service

24

1

0

Accepted Solution

2 XB7 Gateways Returned to Store still showing in my account

I ordered the XB8 Gateway and was sent two XB7 gateways. I returned the two gateways to the store 4/11/22 and was told thst within an hour they will be removed from my account. I checked today and I still have three gateways associated with my account. I really dont want to be charged for the monthl

Question

 • Your Home Network

42

1

0

Accepted Solution

Web offer

Is there a reason that the ability to bring my price down is offered on the website, but cannot be completed? Just gets stuck in "Review my order".  KInda insulting.

Question

 • Customer Service

36

4

0

Accepted Solution

Why won't it let me move

I need to move my service to different address

Question

 • Customer Service

28

1

0

Accepted Solution

Internet outage

My internet was out all day yesterday and part of today. Will there be more outages and will there be an credit back to my account? Thanks

Question

 • Billing

39

2

0

Accepted Solution

2 months later and still...

On Wednesday, February 9, 2022, Lifeline & ACP Support < [Edited: "Personal Information"]> wrote that I was approved for the ACP. Now, it's 2 months later, and my next bill is unchanged (4/15/2022). Why am I still being charged my usual amount when I should've been getting this ACP Support

Question

 • Customer Service

48

1

0

Accepted Solution

When I activated my own new cable modem by Xfinity app, it appears it was registered to another Xfinity account.

Hello! I bought like new Motorola MB8611 cable modem at OfferUp. It was sold as a new but I believe it was connected to another account. Could you help to activate it?

Question

 • Customer Service

77

3

0

Accepted Solution

x1 recording back to beginning of program

On X1 is there a way to record back to beginning of a program that's been on the TV from the beginning, and can still be re-winded back to beginning. But the channel/program does not have restart option. This happens often if I decide I like a movie, but need to watch later (or save for my wife), i

Question

 • X1

35

1

0

Accepted Solution

Fraudulent website xinfinity.com

Due to a typo, I accessed xinfinity.com to resolve a login issue and ended up being charged by a company called JustAnswer.com for $77. They stated that I'll be charged $1 fully refundable, but then once you pose the question, they fleece you without warning. Please be aware of this fraudulent websi

Question

 • Customer Service

46

2

0

Accepted Solution

Lawn damage

Contractors replacing a trunk line damaged my lawn with their track driven underground digging machine and did a lousy job of backfilling the hole they dug leaving a clay mound.

Question

 • Customer Service

59

1

0

Accepted Solution

I pay for Extra Innings but am missing games.

Why is the Angels vs Astros game not being aired ? I subscribe to MLB extra innings and tonight’s game is not even listed in the line up

Question

 • Channels and Programming

239

3

0

Accepted Solution

Second email address

Is it possible for the primary user to have two different comcast.net addresses that he or she can use for themself? One user (primary) two different comcast.net addresses.

Question

 • Email and Web Browsing

74

1

0

Accepted Solution

Emails are missing

Emails are missing from my inbox folder

Question

 • Customer Service

30

1

0

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Official Solution

Apple tv

Was announced in October there would be Apple TV on X1 Box. Is there a date yet for it to begin, still waiting.

Question

 • X1

538

9

Accepted Solution

XB8

I wanted to know if the XB8 are finally out

Question

 • Customer Service

196

1

0

Accepted Solution

3 days without TV or Internet

Can’t get through to anyone via the service number. Other in our building (1350 Main Street, Sarasota, FL) are having the same issue. Whom do we get a status from as well as a refund for our service. Unbelievably bad support including an IVR system telling me that nobody can help until service is

Question

 • Customer Service

70

3

0

Accepted Solution

Residential address listed as business address

Dear Xfinity customer services, Hello, I am moving to a new single house and it listed as a business. It is obviously not a business. Please help me convert it to residential service. Thank you! I hope I can receive internet promotion as new customer.

Question

 • Customer Service

51

2

0

Accepted Solution

"email hosting"

Does comcast offer email hosting for my domain or residential static IPs? Comcast customer service doesn't seem to know.

Question

 • Customer Service

63

3

0

Accepted Solution

Xfinity stream stops playing half way through show

When I stream a recorded dvr show on my older iPad with iOS 12.5.x it stops halfway through a 1 hour show. This only happens when there is no smart resume. When watching a show with smart resume it plays entire show.  I am using the fast forward by 30 second feature to skip ahead.  is th

Question

 • Xfinity Stream App

28

1

0

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