Trying desperately to return an unwanted, unused, unprovisioned modem for days. Have talked to a half dozen people with a half dozen different answers and still no resolution. I was told I had to change modems a few months ago because of an unwanted, unapproved speed tier increase. The power cord t

On sat 9/30 some up the rd was cutting down a large tree, and they took out power line and comcast line.  The power was restored 6 hours later but no one has come to fix comcast.  All people on road have no comcast, and the automated phone help won't send anyone.  I am sending this f

I have a second coaxial line from the street at the house, and a conduit pathway to the detached structure. One of those coaxial lines is my internet access in the house. Can I extend the second line into the detached structure and install a modem and router out there? Or would it be better to run

hello, need someone to come out to repair a cut cable line. the line was marked incorrectly by about 4 feet and fencing contractor dug a hole and cut the line.  I did schedule an appointment for Wednesday morning, but want to make sure that they will have proper equipment to repair.  also

can not access my email with the new Discovery Hub, keep getting "Bad Request"

I placed a pre-order for a new iPhone (it was time) and the online ordering system alleges 'delivery by Sept 22'. I say allegedly as today is Sept. 21st and there is zero indication that it has shipped via the "2 day shipping". Anyone want to hazard a guesse on how long it will actually take?

Unable to receive messages that come from short numbers. Need this access.

Greetings, I've had an account with comcast/xfinity since at least 2014 and likely since 2012. I see that I am only a silver member, should I have a higher tier or how does that all work out?

I received e-mail from Xfinity to sign-up for Xfinity Rewards. When I tried to sign up, it says I'm not eligible and after reading the FAQ's and talking to support representatives multiple times, it was determined that system thinks I'm not a primary user.  This is not correct since I'm the on

Hi Everyone,   I need to block the domain googlegroups.com.  Not to confuse it with groups.google.com.  googlegroups.com is a spam address and i keep getting emails from them, despite having MULTIPLE filters to reject them.  Is there a support email address for comcast I can se

I'm sure this has been addressed previously, but I am still confused about the difference between XFINITY and xfinitywifi. I have read the posted information. Do you need to be an Xfinity internet customer to access xfinitywifi? If not, is that service secure? I access XFINITY by logging in to my ac

We called and reported with no help. We have a down line in our driveway and no internet. Need. Fixed asap.

I sent my old phone for trade-in in March and it has been two months without getting a credit. I instead got a "credit cancelled" notice. It has also been a month since I talked to a customer representative who confirmed the receipt of my phone but they were still processing it. I've seen many po

I currently qualified for the Affordable Connectivity Program (ACP). I have Medicaid and Link. What are the next steps.

I keep getting charged for an unreturned TV box but when I check my devices nothing show up. I think this happened because I changed my plan at some point and I'm supposed to return it, even though it came "free" with my last plan. I do not have it anymore, how do I stop getting charged?

Hi I'm moving tomorrow and need to transfer my Internet service with me. But when I use the moving service from Xfinity it said "Another customer has service at your new address, so we have to schedule your installation out at least five days and close your old account the same day you install." How

Over last several days watching live TV, not streaming, not On Demand, only Xfinity commercials touting battery backup with children not worried because the power went out, are being broadcast in Spanish. (One day there were two children of Oriental descent; the next the children were of Latin desce

Hey, just wanted to say thank you to Xfinity for the advance notice of an outage to work on upgrades in my area in Portland OR tomorrow, Thursday. I know I’ve used this forum as a gripe board, so I wanted to take a minute to send a genuine thank you for notifying me (and my neighborhood) a week befo

I've tried to order it twice online, and I tried to purchase it today at an xfinity store in person (where they had them on display). In all cases, the reps were unable to actually complete the order. Strange that you'd advertise something you're unable to actually provide.

Over the past few weeks we've had frequent issues of bursts of MDD timeouts causing packet loss and streaming media to drop/stutter. Here are the messages in the event log, note that the start of the log is after factory resetting the modem as a troubleshooting step. EDIT: removed MAC addresses