How do I keep my IPv4 address when switching to the newest XFi modem? I have an XB6 now and returned an XB7 a few years ago because it came with an IPv6 address and no one at support could help me.  I have just receive the new XB8 and want to make sure I keep my IPV4 address before I go throug

On the main page, before logging into Xfinity Rewards, it says $1 movie night every weekend until Jan 1. But when I log into my Xfinity Rewards, $1 movie night is not an option to select. How do I select the movie night for the weekends if it's not on my rewards page? I'm a platinum member.

Wow I’ve been a customer since the 1990’s. Bill keeps going up. I call to see what can be done and they tell me there’s no promotions for existing customers. I bring up some deals for new customers and they say that’s for new customers and there’s nothing available for existing customers. I say I’m

How do I mamage my DVR with my laptop computer? Will this change after April?

I’ve read the qualifications and am uncertain why I receive the error message that my account is not eligible for rewards when I try to sign up. I’ve read other’s posts with the same issue, but it seems to be resolved privately with no public answers.

Hi there is a Comcast wire (not mine) hitting my apartment window. Can a tech be sent out to secure it?

This issue has not been resolved. Here is my original post from almost a year ago. ​Recently my xFi pods are not activating the ethernet port unless the plugged-in device is my computer.  For years I have had a NAS plugged into it and now I cannot access without first p

Hello, I returned my internet modem in January and switched to my own modem. In my February, March, and April bills I was still charged for rental. In February, I was given a one time credit and they said that the recurring charge would be dropped. However, I am still seeing the charge. How do I ge

I’ve been having issues with my WiFi dropping out frequently for weeks. Finally talked to an agent that ran through some troubleshooting and then said they would credit my account for the troubles, but never did. Can’t figure out how to contact anyone without going through that unhelpful chat assist

Last month I was having constant issues with our internet. After calling several times and restarting my modem near about 15 times daily and finally going and buying a new modem, Xfinity said they had to send a tech out because they could not figure out why we were having so many problems, in fact m

Hi everyone has a problem with internet latency spike. i have been playing fps games and it keep spiking. i call up to customer service and call tech and even chat up here. they are all ignore me when they noticed the problem are currently happening for me. if you guys know the way to help this pls

I'm trying to switch from Verizon to Xfinity Mobile, for a better deal with bundled internet+phone. Got the new phone&SIM today, but webpage activation said there's a glitch transferring my #. Xfinity support said they're getting this error: "Porting error 6D - MDN not active with current pro

Sorry for the novel here, but it gets old having to provide the history of what has been occurring every time I reach out to Xfinity support so I figured I would give the forum a try given the large number of customers experiencing the same/similar type of problems with Internet service. I have b

I ordered with the wrong address. I contacted customer service and they cancelled that order and made a new order. The new order was successful: I received my equipment and I have internet service. But then a couple weeks after that, I get new notifications that "my equipment was delivered" and aski

Hello, I currently have an Xfinity home Internet connection. On said connection, Xfinity is advertising IPv6 ULA routes as evidenced in the output below (mac address filtered to protect the innocent.  Note that ens9 is the interface on my router facing Xfinity): $ sudo tcpdump -i ens9 -v

I need to exchange my current X1 box (Model XG1-A) for a 4K-capable box. Can I order this online and have it delivered?

It says temporary unavailable when I try to add unlimited data.

Removal of excess cable ​My residence used to be subdivided into multiple apartments and there is still excess cabling connected to the Comcast pole behind my house with excess bundled wiring sitting on my property that I would like disconnected and removed. Both a hazard and an eyesore and

My internet connection is working fine. However, when I log into the Xfinity App, I do not see my Gateway, nor any Devices. This is a huge issue since the Xfi website has been decommissioned, and even logging into my router's admin portal via 10.0.0.1 does not allow me to change any settings - al

I have been working on setting up a standalone pfSense router, with my XB7 in bridge mode. I check the speed frequently with Ookla speedtest, native windows app. My LAN is 10 GBASE-T. I normally get a little over 1400 Mbps download speed. However, recently, speed has been dropping to 300 Mbps i