I ordered a new phone through xfinity and switched over my old phone number, only to be told I need to insert a SIM card that was supposed to be in a separate package that I have not received. Is there any way to see if the SIM card is on the way and possibly track it? I have found a phone number to

My bill for Xfinity Internet has increased from $60 two months ago, to $85 last month, and now $112 next month with no warning or explanation. I also don't know what the xFi Complete line item is? My internet is already slow, so I don't want to reduce the plan as I need it for work. I was on the ACP

In May 2024 the Comet network for zip code 77590 (near Houston TX) was moved from channel 317 to 310. Although we can access Comet programs, the Xfinity channel guide does not show the correct program listings for ch 310.  For example, at noon CDT it should display "Stargate SG-1", but it show

no option to do so online (everywhere i go it seems like i run into a brick wall when trying to access my services to remove some of them). i really do not want to call in. I was wondering if I can do so at an xfinity store.

Currently signed up with gigabit service and not getting the rated upload speeds that were advertised with the plan. The plan states it Speeds Provided with PlanTypical download speed1141.94 MbpsTypical upload speed169.62 MbpsTypical latency16.13 Milliseconds Can someone take a look at the

I'm told there is an outage in the area that I may be a part of but...my main DVR box is working fine yet my two small satellite boxes are getting RDK-10000 errors. This has been happening since the boxes did their daily update early this morning. I've tried tightening cables, rebooting, etc. and st

Help with payment arrangements set up through chat agent yesterday

Hi, our Xfinity outdoor service box cover is missing, exposing the cable connectors to the weather. How can we get a replacement?

I want to cancel my internet. I purchased a 12 month plan almost one year ago. It was supposed to expire at the end of this month, yet I am still set to be charged next month and nearly $15 more each month than before. I have tried cancelling everywhere. Online chat is no help. Call doesn't work. I

Timeline Sept 6 ordered xfinity community with modem and now TV service Sept 11 called because I didn't receive shipping info for my modem and the person said they didn't enter a shipping code and fixed it in the system Early this week I called and received a credit for my now tv because I haven'

I received an email with a redemption code and a link to redeem the Passport to Paris reward. But when I click the link I'm brought to my Rewards page where there is no way for me to redeem the reward, nowhere to enter the Redemption Code. How do I redeem the Passport to Paris reward?

My bill (cable + internet) went up $60 a month from July 2024 to August 2024 and there were no changes made to my service plan. I need help with eliminating this excessive monthly increase.   Look forward to speaking directly with someone who can help resolve my issue.  Thank you.

Hello, I recently purchased an Xfinity internet plan and chose to have the xFi Gateway included in it. I selected that I wanted to pick up the device in store, but I have only received a confirmation email, and not a follow-up email with information on when the pick up would be ready. Thanks.

I will be traveling to Alaska on a cruise and I want to know if my phone will work in the ports in Alaska. If not, what do I have to do to have cell phone coverage while I am there. I will be traveling up to Juneau and back to Seattle.

I installed Thunderbird in an attempt to get away from the dreadful 'new outlook'. It worked great for a few days, then I started getting this error: Unable to connect An error occurred during a connection to localhost.   The site could be temporarily unavailable or too busy. Try aga

I always have an issue trying to login to the Xfinity app on my iPhone. It takes me to the secondary login screen and I am able to enter my credentials, but once it takes me back to the app, presumably for it to open, I get an error message with a “try again” button to select, leaving me in a never

I have paperless billing so never saw this before now. Not sure if an issue but would like a clarification. My Bill has Peacock listed twice in the Add on section. I had Peacock when it was originally free. I added it through being a Diamond Customer.  Where does the second one come from.&nbs

On 06/25/2024 Metv toons channel will be launched, will Xfinity be carrying it and will it be on my account. If not then when will it be made available?

I need a letter or some type of communication that shows my husband as authorized user. Ive been going in circles just trying to find and email address and/or emails page for almost an hour with only finding frustration. help?

I am an Xfinity Internet and Xfinity Mobile customer. I pay both bills automatically with a credit card. Now I would like to pay my Xfinity Internet bill with a card from my health insurance that allows me to do so. Does anyone know how to enable this way of paying?