Official

Accepted

Unanswered

Advanced Filters

Search Results (3.3K)

Activity

Accepted Solution

Closed

Activate my own modem

I've been working with you app and phone for 1.5 hours now trying to activate my new third party modem with NO LUCK what so ever How can I get HELP?????

Question

 • Your Home Network

108

4

Accepted Solution

Speed

What is the bandwidth for Xfinity Blast

Question

 • Your Home Network

22

1

0

Accepted Solution

Closed

Ethernet port on the back of Xi6-T Box

I have an old windows desktop without WIFI. Started life with windows 7 now windows 10. I want to locate this computer next to the Xi6 box. Is the ethernet port on the back of the box for input or output? Can I connect an ethernet cable to both and reboot all? Thanks in advance

Question

 • Your Home Network

76

3

0

Accepted Solution

Motorola MB8600 intermittent connectivity losses

Using a MB8600 for about a year now and up until about a month ago everything was working flawlessly. Then started the intermittent connectivity losses.  I then proceeded to have a tech come over and he replaced the line, checked my connection and everything was working perfectly.   

Question

 • Your Home Network

14

2

0

Accepted Solution

Underground cable issue

I moved into a new house and had a Comcast employee there to install our internet service. However there needed to be underground cable work first. It was supposed to be done in 14 days - the employee even said it should be within the first week, but I’ve heard NOTHING and have called several times

Question

 • Customer Service

13

1

0

Accepted Solution

why can't i rewind live show after watching saved show

you used to be able to go back 1 hour when you turned on the tv or you were watching a saved program on the dvr and then went back to live tv. Now you cannot rewind. WHY???

Question

 • X1

39

1

0

Accepted Solution

Communication Error when accessing My Account

I get a communication error when clicking on my account. I am unable to log into the mobile app

Question

 • Sign-In and Account Management

25

1

0

Accepted Solution

Technician Fee Charged In Error

I've been having ongoing wifi connectivity issues for the past year and recently (on 7/10/21) had a tech come for another in-home visit. Thankfully, he inspected my modem (the last tech did not) and told me that I had the wrong one which is why my service had been so horrible. He replaced it and I h

Question

 • Billing

27

2

0

Accepted Solution

Frequent speed reduction with short interruptions (audio cut-out in voice chat) and frequent service interruptions lasting multiple minutes

I spend a lot of my day talking on MS Teams, and I frequently have audio cut out. This also manifests as dropping transfer rates in file transfers (though usually not terminating connections).  I also experience complete loss of connectivity multiple times per week which usually resolves itsel

Question

 • Your Home Network

23

3

0

Accepted Solution

ON DEMAND Survivor episode 1 cut off - Ep 4101 9/22

This episode is not complete--the conclusion is missing. Any chance there will be a complete version of episode 1 uploaded? Or is there another way to watch for free with Xfinity? Thanks.Episode# 4101aired 9/22/2021

Question

 • On Demand

158

3

0

Accepted Solution

Epix episode only available in 4K

I've been watching episodes of Chapelwaite on Epix On Demand, and when I tried to select episode 8 on Sunday evening, I received a message that my cable box was not a 4K box. I have Epix in my programming package, so I should be able to access any show on the network through On Demand. Has there bee

Question

 • On Demand

31

1

0

Accepted Solution

Closed

Cannot return/delete show Amazon KFGIWI

I downloaded some shows on my Fire tablet using Xfinity Stream. Returning the shows seemed to fail somehow.  My tablet/Xfinity Stream shows downloaded "On Amazon KFGIWI".  I now cannot delete or watch on either my DVR or Xfinity Steam app.  I tried to download and return again but sa

Question

 • Customer Service

34

2

0

Accepted Solution

Charged for a service appointment I didn't get

I called Xfinity to inquire about in-house wiring. I explained exactly what I needed – 2 runs of CAT 5 cable from their router, one to the television and one to the computer in an adjoining room. They responded yes, they could do it and there would be a $100 service charge. On 9/18/21 I received a c

Question

 • Billing

5

1

0

Accepted Solution

Official Solution

Closed

How to turn off closed captioning in Peacock app

The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please provide EXACT instructions to turn this off. Subtitles to None, doesn't work. X1 Box is XG2V2-P. Thank you.

Question

 • X1

32.4K

20

Accepted Solution

Closed

What is a hidden network

How can I get rid of it. It appears while using my ipad

Question

 • Your Home Network

36

2

0

Accepted Solution

Local Channels out

Why do none of my local channels work? Your "assistant" just keeps sending me round and round with no answer or solution. I tried the refresh function twice, it did not work. Where are my local channels?

Question

 • Channels and Programming

32

2

0

Accepted Solution

Missing Channels on Xfinity Stream App

I was trying to watch a football game this afternoon on my tablet and noticed that all of my local channels (and most of my cable package) are missing from the "Live TV" listing on the Stream app. I have confirmed this on 2 separate mobile devices that the same (most) channels are missing. I can see

Question

 • Xfinity Stream App

893

20

0

Accepted Solution

fire stick & xfinity channels

why cant I connect to channels from my cable on my fire stick. How does someone get help with this. 

Question

 • Channels and Programming

40

2

0

Accepted Solution

MB8611 Modem Restarting Despite Solid Connection // "Failed to acquire QAM/QPSK symbol timing"

Issue: Modem restarts frequently despite apparently solid connection.I recently had an issue where my modem was unable to get a solid upstream connection (only one channel locked out of four). After creating a post and contacting customer support, a technician was sent out and was able to identify a

Question

 • Your Home Network

55

8

0

Accepted Solution

Closed

Direct Messaging

Hi there. Can you please activate direct messaging for me please? Thank you

Question

 • Getting Started

59

1

0

New to the Community?

Start Here