My internet is down and I don’t know why

Are there humans at Xfinity? Or is as it seems: a stack of gerbils in a trench coat watching you try to navigate their automated system to nowhere.

Xfinity is awful, and always has been. But it is now the worst it has ever been. Three months after canceling my service at my prior address, and many hours of calls, they continue to charge me. I’ve been told four times now that the problem is solved and I’d be reimbursed. To date, I have not been

I am moving to a new house and you all keep telling me the address is coming up as a business and it is not! You tell me to call a number to resolve this and I get the same [Edited: Language] I Ned to speak to a live representative

I switched to Xfinity internet a little less than 2 years ago and, as part of that, a cable had to be run from the utility box in my front yard to the back of my house. Today, I noticed that the orange cable is exposed in an area that lost its grass cover recently. This means that it was only buried

The cable from the street to my house is damaged. It was poorly buried under half an inch of dirt and it got damaged. I have an empty utility conduit 2in in diameter buried 2ft deep and I would like to use that one. Can a COMCAST employee come out and run a new cable, while checking the strength of

Hi all, thank you in advance for your help! I have some questions about the need to address any possible interference on my cable line. I have Xfinity 2100/300 MB service with a Netgear CM3000 modem. The modem signals/error levels are good, but I do experience some T3 errors, not a lot, so periodica

Internet, TV and Phone Outages reported on Outage Map last 3 day days at approximately 9PM EST through 12AM EST in Pennsylvania 15143 zip code. Service has been adversely impacted by these repeated outages (beginning 7/2/25). Is Xfinity actually aware of this issue? If so, what action plan has been

I stopped getting email yesterday July 4. I have had and used my email address daily for decades. July 4, I accessed my email on Xfinity and updated my password to no affect. I have found and read the notice that Xfinity is outsourcing email management to Yahoo and that we would received a notice wh

I want to talk to someone to see why no one came out today to fix my problem

Hello Xfinity Support Team, I’m seeking help with an ongoing issue that regular support channels haven’t resolved. Situation: I’m subscribed to the 2 Gbps down / 300 Mbps up plan. My modem is an ARRIS SURFboard S34 (DOCSIS 3.1), which is on your approved list and fully supports these speeds. I consi

No more Catchy Comedy? Why did you drop a free channel, while you keep increasing our rates. You can't even lock in a cheaper price for a year. No wonder subscribership is down.

My bill has been paid, my next Bill isn't due until July 18th, but I still receive texts saying my bill is overdue and I need to pay overdue fees. I called Xfinity they said they can't see anything on their end and I'm all paid up and my next bill isn't due until the 18th. I want to know why I'm rec

I spoke with an agent on July 1 who said he unlocked my phone and that it would take two hours to show is unlocked. 48+ hours later it is still locked. I Chatted online with another agent on July 3, who said she unlocked my phone and that it would be completely unlocked within an hour it has been 48

“I received an xFi Pod but it’s not showing in my account or the return portal. I need to return it and want to make sure I’m not charged. Can you generate a return label or confirm how I should proceed?”

We live in the area near Houston where you actually ran a cable across a busy street to provide our service. LOUSY! Extreme pictulation, blank screens, no land line or internet off and for over a month. When finally able to actually talk with a person, he took about $30 0ff our bill. To do that, he

Hello, I recently upgraded to a 1000 MBPS plan with the help of a live agent on 7/3/2025, however the Xfinity app still shows my previous plan of 600 MBPS and the internet usage has not shown any updates from past two days. The Xfinity website shows the new speed, I am unsure of the discrepancy betw

When I joined Xfinity recently I was able to order 1.2G/40M service. Within the past week it has been updated to 2.0G/300M. I dislike making assumptions, but in this case it seems perhaps we are headed here to having X Class becoming available shortly. According to an agent I spoke to, FTTH is not r

I’m interested in connecting my iPhone to a projector to mirror the Xfinity Stream app. Any advice? Should it work, or are there restrictions to mirroring shows via the app?

My bill (which was conveniently set on autopay so I wouldn’t notice) went up from $25 to $95 with no explanation. This is an unacceptable increase and I’m close to canceling my service entirely because their AI bot talks in circles with no solutions and no ability to talk to a live agent.