Not receiving emails

I stopped getting email yesterday July 4. I have had and used my email address daily for decades. July 4, I accessed my email on Xfinity and updated my password to no affect. I have found and read the notice that Xfinity is outsourcing email management to Yahoo and that we would received a notice when we were supposed to make the switch. I have not received such a notice (or phone message) from Xfinity. Yet I have lost my incoming email. What do I do?
This is my primary email so I need it back desperately. Thank you.

Responses

XfinityJanelle

Official Employee

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1.6K Messages

1 day ago

Hey @user_6y8931 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your email. I would be more than happy to offer my assistance looking into this further for you. Are you using a 3rd party mail client to check your email?

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user_6y8931

Visitor

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2 Messages

Yes, I get my email on Thunderbird, a T-mobile Android mobile phone, a Verizon Android mobile phone, and an IPad. None of these are receiving my email though I have updated the connections to the Xfinity server on them. I also can see my email on the Xfinity site....Xfinity mail. They all stopped at the same time.

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1 day ago

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XfinityMatthew

Official Employee

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349 Messages

@user_6y8931 We would be more than happy to look into this further for you. Please send us a direct message with your full name and the service address to get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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Email

user_6y8931

Not receiving emails

XfinityJanelle

user_6y8931

XfinityMatthew

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