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user_tlv1y8
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2 Messages

Friday, July 4th, 2025 10:06 PM

Canceling my Xfinity service after a decade as a customer

Xfinity is awful, and always has been. But it is now the worst it has ever been. Three months after canceling my service at my prior address, and many hours of calls, they continue to charge me. I’ve been told four times now that the problem is solved and I’d be reimbursed. To date, I have not been reimbursed, and I continue to be charge $110 per month. So, I found a provider at my new address that is not owned by Xfinity/comcast that charges only $40 per month for excellent service. Goodbye Xfinity. You just lost a longtime customer. But you don’t care. You are liars and frauds.

Question

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Updated 

7 hours ago

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XfinityMarshante

Official Employee

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199 Messages

8 hours ago

Hello @user_tlv1y8, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having billing issues after cancelling services at your previous location. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_tlv1y8

Visitor

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2 Messages

You are hilarious. I have already done that so many times. You all say the same thing. “Rest assured, we will fix this, blah blah blah.” I’m not putting in any more energy. If you want to investigate, the latest ticket number I was given is 1001981854992094. But you won’t, because you never do. I’m done with you.

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8 hours ago

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XfinityJustinM

Official Employee

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134 Messages

@user_tlv1y8, I see that you have had a difficult time getting things resolved. Our digital care team is a coroprate escalations team, and we do all that we can every day to make sure our customers issues are resolved. I understand that you are no longer a customer, and we wish you the best. With that being said we still want to make sure that you are treated fairly. The number that you provided does not look like a ticket number, so there is not much I could do with that. Our team should not have to create a ticket, things sound pretty simple on this one. 

For us to be of assistance we will need to speak with you in direct message, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 hours ago

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