Visitor
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10 Messages
Canceling my Xfinity service after a decade as a customer
Xfinity is awful, and always has been. But it is now the worst it has ever been. Three months after canceling my service at my prior address, and many hours of calls, they continue to charge me. I’ve been told four times now that the problem is solved and I’d be reimbursed. To date, I have not been reimbursed, and I continue to be charge $110 per month. So, I found a provider at my new address that is not owned by Xfinity/comcast that charges only $40 per month for excellent service. Goodbye Xfinity. You just lost a longtime customer. But you don’t care. You are liars and frauds.
XfinityMarshante
Official Employee
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309 Messages
26 days ago
Hello @user_tlv1y8, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having billing issues after cancelling services at your previous location. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_tlv1y8
Visitor
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10 Messages
25 days ago
I am still a customer. I am paying for two accounts, including the one I canceled months ago. But you are not letting me close it. So I intend to leave Xfinity altogether. And the fact that you say the ticket number does not look valid speaks volumes about your atrocious customer service, and further reinforces my contention that you have no intention of assisting me. I’ve sent dozens of direct messages already, so quit telling me to do that. Time to lawyer up.
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