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user_3cf21e
20th Anniversary celebration
1st Topic

Visitor

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1 Message

Saturday, July 5th, 2025 3:36 PM

Unexplained bill increase

My bill (which was conveniently set on autopay so I wouldn’t notice) went up from $25 to $95 with no explanation. This is an unacceptable increase and I’m close to canceling my service entirely because their AI bot talks in circles with no solutions and no ability to talk to a live agent.

Question

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Updated 

9 hours ago

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XfinityBrianH

Official Employee

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1.5K Messages

9 hours ago

 

user_3cf21e Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

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