@XfinityAirelle​ 

Thanks for your reply and your response was perfect.  

I’m in Palm Beach county, FL. And yes I realize this is a broad area, it’s not like there’s anything we as end users can do here but wait for things to happen.  When I returned the XB7 to the local Xfinity store, the clerk wasn’t aware of X class being anywhere nearby.   Perhaps though the network upgrade will happen at a wholesale level rather than piecemeal.   Regardless, I’m willing to take that next step when it’s offered.  

Cheers

We are glad to take a look at what else we can do for you @gr8sho!  Please feel free to shoot us a private message with your details, and we can get started. 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@EG​ Yes, it was my assumption DOCSIS 4.0 was a fundamental prerequisite for symmetrical speeds.  This is what will make comparison with PON based networks a wash.  

Great question, @user_cmpoqj! And you've come to the right place for help. Our team is awesome to work with because we'll always do our best to provide you with all the information you need :) What speed do you currently subscribe to?

Customers who add X-Class speed tiers (X-500 or above) will receive the latest Xfinity Gateway. XB10 is available for self-installation with a shipped Getting Started kit for customers who take X-500 or X-Gig speeds. 

@XfinityEva​ 

Hi,

I have 2.1 GBPS service and went to the X-Finity Store in Knoxville, TN and they told me that they have not had any meetings about the XB-10 and they have them every week.

I need this since it is faster and actually has 4 - 2.5 GB ports instead of my 1 GB port.  This would greatly improve my speed on the VPN for work which slows it down to 1/10 of the

actual speed.  If I contact X-Finity online can they help?  I have tried twice to get the XB-10 already. Thank you!

Me too...I have chatted with multiple live agents, went to many stores...Each time I order (or try to order) the XB10 I am told "Sure no problem, we will ship it out to you"...and they send me an XB8 (twice)  Then I've had other "live agents", tell me the XB8 is the best they have to offer...I can't seem to find anyone who actually knows what they are talking about much less can actually ship me an XB10! 

But they have lots of people who can ask a bunch of personal information questions, before they don't answer the yes/no question you actually asked. 

I've been trying to get an xb10 for days and haven't been able to do so. the stores dont have them and the call centers are not able to help either. I have the x gig service and when the tech came out he told me to call the following week to update to an xb10 and that was back in april. Still no xb10..... and nobody has a clue of how to get one. 11 year xfinity customer. not happy!

@tangretim​ You’d be much better served if you start your own thread. Otherwise your question might get lost in the mix. 

Thank you for reaching out through direct messaging. Glad we were able to assist you with your concern. If you do need any assistance in the future, please don't hesitate to reach out. Have a great day!

I have the xb8 with 800mb speeds and would love to get the xb10

@user_q9d79r​ You’d be much better served if you start your own thread. Otherwise your question might get lost in the mix. 

@XfinityVictor​ 

It won’t be available til December in Buckley WA.

You’d be much better served if you make your own post. That way a Comcast rep can assist you directly. 

@jajengel Welcome to our community forum! Thank you for reaching out so we can review your options to upgrade your internet equipment. How are the blazing fast symmetrical speeds treating you so far? 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

There is no issue with the XB8 from where I sit.  Rock solid.  Any testing done should be on an Ethernet attached computer with a minimum 2.5Gb adapter, and of course using the one correct port on the gateway.  

XClass is the last step needed by Comcast to achieve technical parity with other ISPs.  It will among other things provide near symmetrical speeds.  This one does need the XB10 gateway or as was mentioned a supported DOCSIS 4 modem.  

@gr8sho​ 

good to hear the XB8 is working for you. After being told to use port 4 ( have tried all ports) my speed never gets close to the 2 gb promised

Xfinity Speed Test 929.7 download speed upload upload 96.3

We are still here to help as much as possible,

@Buddy_SF0​ 929Mbps is pretty much the exact number you’d get if you maxed out a 1Gbps network card. Port 4 on the XB8 is the one with the red line above it. It is the only port capable of 2.5Gbps. The other three are 1Gbps ports, and will max out right around 930Mbps. It sounds like your network card in your device is only a 1Gbps one. 

Run the Speed to Gateway (Test Internet Connection) test in the Xfinity app, and post those results. Then you’ll know whether your XB8 is getting the 2Gbps download speed for your plan. 

I mean "Xb8" to "Xb10" upgrade

@Rambler2​  it basically depends on what city you are in - XFINITY upgraded my speed the same - I’m in the Bay Area - they sent a tech to my home who walked up the stairs with the XB8 which we have had for sometime - he said the same thing the folks at the XFINITY store said that I “might” be able to get the XB10 near the end of the year 

So far no one at XFINITY really seems to know when the XB10 will be available to me 

2GB speed is great but sadly the XB8 cannot deliver the promised service

that they say the XB10 will deliver