X-Class Rollout and new XB10 Gateway

@XfinityAirelle​ 

Thanks for your reply and your response was perfect.  

I’m in Palm Beach county, FL. And yes I realize this is a broad area, it’s not like there’s anything we as end users can do here but wait for things to happen.  When I returned the XB7 to the local Xfinity store, the clerk wasn’t aware of X class being anywhere nearby.   Perhaps though the network upgrade will happen at a wholesale level rather than piecemeal.   Regardless, I’m willing to take that next step when it’s offered.  

Cheers

We are glad to take a look at what else we can do for you @gr8sho!  Please feel free to shoot us a private message with your details, and we can get started. 

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@EG​ Yes, it was my assumption DOCSIS 4.0 was a fundamental prerequisite for symmetrical speeds.  This is what will make comparison with PON based networks a wash.  

Great question, @user_cmpoqj! And you've come to the right place for help. Our team is awesome to work with because we'll always do our best to provide you with all the information you need :) What speed do you currently subscribe to?

Customers who add X-Class speed tiers (X-500 or above) will receive the latest Xfinity Gateway. XB10 is available for self-installation with a shipped Getting Started kit for customers who take X-500 or X-Gig speeds. 

@XfinityEva​ 

Hi,

I have 2.1 GBPS service and went to the X-Finity Store in Knoxville, TN and they told me that they have not had any meetings about the XB-10 and they have them every week.

I need this since it is faster and actually has 4 - 2.5 GB ports instead of my 1 GB port.  This would greatly improve my speed on the VPN for work which slows it down to 1/10 of the

actual speed.  If I contact X-Finity online can they help?  I have tried twice to get the XB-10 already. Thank you!

Me too...I have chatted with multiple live agents, went to many stores...Each time I order (or try to order) the XB10 I am told "Sure no problem, we will ship it out to you"...and they send me an XB8 (twice)  Then I've had other "live agents", tell me the XB8 is the best they have to offer...I can't seem to find anyone who actually knows what they are talking about much less can actually ship me an XB10! 

But they have lots of people who can ask a bunch of personal information questions, before they don't answer the yes/no question you actually asked. 

I've been trying to get an xb10 for days and haven't been able to do so. the stores dont have them and the call centers are not able to help either. I have the x gig service and when the tech came out he told me to call the following week to update to an xb10 and that was back in april. Still no xb10..... and nobody has a clue of how to get one. 11 year xfinity customer. not happy!

@tangretim​ You’d be much better served if you start your own thread. Otherwise your question might get lost in the mix. 

Thank you for reaching out through direct messaging. Glad we were able to assist you with your concern. If you do need any assistance in the future, please don't hesitate to reach out. Have a great day!

I have the xb8 with 800mb speeds and would love to get the xb10

@user_q9d79r​ You’d be much better served if you start your own thread. Otherwise your question might get lost in the mix. 

You’d be much better served if you make your own post. That way a Comcast rep can assist you directly. 

@jajengel Welcome to our community forum! Thank you for reaching out so we can review your options to upgrade your internet equipment. How are the blazing fast symmetrical speeds treating you so far? 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.