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gr8sho
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Wednesday, March 26th, 2025 1:31 PM

X-Class Rollout and new XB10 Gateway

When I joined Xfinity recently I was able to order 1.2G/40M service.  Within the past week it has been updated to 2.0G/300M.  

I dislike making assumptions, but in this case it seems perhaps we are headed here to having X Class becoming available shortly.  According to an agent I spoke to, FTTH is not required to get X Class tier.  

Should this upgrade happen, would I be entitled to an XB10 gateway regardless of how recently my current gateway has been in service. 

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5 days ago

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XfinityAirelle

Official Employee

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6 days ago

 

 

Hi there! we’ve been gradually expanding access to X-Class services, and that new 2.0G/300M tier you're seeing is a strong sign that the area could be on the path to higher-tier capabilities. Super exciting stuff!

 

We always want you to have the right equipment to match the service you’re paying for. So if your area becomes officially X-Class enabled and you upgrade to that service tier, we’d absolutely make sure your gear is updated to support it—no matter how recently you got your current gateway. 

 

We would be happy to check if your area is eligible. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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gr8sho

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@XfinityAirelle​ 

Thanks for your reply and your response was perfect.  

I’m in Palm Beach county, FL. And yes I realize this is a broad area, it’s not like there’s anything we as end users can do here but wait for things to happen.  When I returned the XB7 to the local Xfinity store, the clerk wasn’t aware of X class being anywhere nearby.   Perhaps though the network upgrade will happen at a wholesale level rather than piecemeal.   Regardless, I’m willing to take that next step when it’s offered.  

Cheers

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5 days ago

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XfinityArmand

Official Employee

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2.1K Messages

We are glad to take a look at what else we can do for you @gr8sho!  Please feel free to shoot us a private message with your details, and we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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5 days ago

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EG

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109.5K Messages

6 days ago

Should this upgrade happen, would I be entitled to an XB10 gateway regardless of how recently my current gateway has been in service. 

You won't need an XB10 until they implement a DOCSIS 4.0 system in your market area in the future. 

(edited)

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gr8sho

New Poster

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@EG​ Yes, it was my assumption DOCSIS 4.0 was a fundamental prerequisite for symmetrical speeds.  This is what will make comparison with PON based networks a wash.  

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5 days ago

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