X-Class Rollout and new XB10 Gateway

Hi there! we’ve been gradually expanding access to X-Class services, and that new 2.0G/300M tier you're seeing is a strong sign that the area could be on the path to higher-tier capabilities. Super exciting stuff!

We always want you to have the right equipment to match the service you’re paying for. So if your area becomes officially X-Class enabled and you upgrade to that service tier, we’d absolutely make sure your gear is updated to support it—no matter how recently you got your current gateway. 

We would be happy to check if your area is eligible. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

Should this upgrade happen, would I be entitled to an XB10 gateway regardless of how recently my current gateway has been in service. 

You won't need an XB10 until they implement a DOCSIS 4.0 system in your market area in the future. 

Hi i have XB 6 almost 5 year and i did not update the modem now i am looking in my xifinity apps saying you are now able to update the modem because XB 6  is not supporting the speed what you have in your plan  you have to get new modem from xifinity on no cost . if i change gateway XB 6 which one i will get ?

IS THE XB10 MODEM IN STORES NOW

I have the 2100 gig/ 300 megs. Can I get the XB10?

Hi there, I've got 2000/300 internet would I be eligible for the xb-10?

Same! I have been trying to get the XB10 for 2 weeks.

we just got upgraded to 2.1 Gigabit download and 300 upload in Buckley WA. I hope to get X-class internet soon.

Hi Xfi it’s. I just moved over deo

 FIOS to take advantage of your x-2gig symmetrical plan. Unfortunately they sent out modem and xb8. Xb8 only has 1 2.5gb port and 3 1gb ports. So it is basically useless for the 2g symmetrical plan. I need to the xb10 in order to use the speeds. Otherwise I am paying for nothing. My area has been upgraded to x. 

I currently have X2 and would like to get an XB10, I would love to get some help with this as it has been problematic getting one.

not sure what X-Class means

June 26, 2025 called xFinity & our internet speed was doubled.

“Your Xfinity Plan,  2 GIG, Internet Download speeds up to 2000 Mbps; Upload speeds up to 250 Mbps”

Rep on phone said XB10 would be shipped to me

week later XB8 arrived, which i have had for a few years

went to xFinity store near my home was told they do not have XB10 in store & would be months before they get it

week or so later called support & was told Tech would visit my home with & install the XB10

as Tech walked up stairs carrying the XB8 I told him thanks but we have the modem already

Tech said XB10 was in the city but only going to new customers

struggling to understand why after being an xFinity customer for almost 25 years I can't seem to find anyone at xFinity that can really help me now

our internet speed is super strong, thanks to the speed being doubled however the XB8 cannot deliver the speed I was promised on 26 JUNE 2025

super frustrated

XB10 is a DOCSIS 4.0 modem 

how i can request this modem i have a 2 gig plan at home with xfinity mobile

I got a text from comcast yesterday saying my address was upgraded to x-class - I currently have the plan 2.2g download and 300m upload. How can I do a direct message to ask if I can upgrade from my sx8 to an xb10 gateway?

hi  i have 2G speed  and would like to get the XB10 modem