Peacock Premium activation

@XfinityBenny​ any "resolution" to this issue. I claimed the reward on 6/26 and received the email. Going to the Xfinity Asst, there is no activation banner but I still see it as a claimed reward. Countless chats, phone calls, forum posts, and nothing!!!!

@taylorjm28 Thank you so much for letting us know you are having an issue after you redeemed your offer. Since the online account is showing you redeemed the offer that is great especially if you received the email after you redeemed your Peacock offer. When you check out the email your received after it has additional steps needed to complete your redemption and link it to the offer on your account. What happens when you attempt to follow the steps contained in the email you received after you redeemed your offer?

This is infuriating. Skate America starts tomorrow and there is no way to activate the reward. 

Did you ever figure this out?

@850FL​ 

no - still trying

@XfinityBenny​ None of your "apps" are available on PC. You are about as helpful as a hole in the head.

@XfinityBenny​ how do I activate Peacock with Xfinity

@user_mhg44n It looks like @XfinityBenny had provided steps on how to activate Peacock. Just to clarify, was this a Peacock Reward redemption you were trying to activate? 

@ursa-minor thank you for getting back to us and letting us know you are still running into issues. We definitley want to ensure that this is resolved for you so you can enjoy this offer ASAP! We don't have a way on our end to activate this, but our rewards team has worked hard to implement a fix for this to ensure all of our customers can activate this properly. You mentioned that you never got a confirmation of the redeemed offer, do you still see Peacock Premium as something you can redeem? If so, have you tried redeeming it again?

When was the last time you attempted the steps to activate the offer? If it has been less than 24 hours, please give these steps a try again to see if it is working:

1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid. 

After activating in the Xfinity Assistant or if the banner doesn't appear, please check the Peacock site to ensure your account isn't already set up. You can do that by doing the following:

1. Visit https://www.peacocktv.com/ and click “Sign In” 
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)

If this continued to fail, please ensure that your account is not past due as you will not be able to properly redeem/activate the offer if you are past due. If you are able to rule everything else out, please send our team a direct message with your full name and address along with the exact step that failed and we will ensure everything with your account is set up correctly for the activation!

@user_8uf0e3 There have been some recent changes to Peacock subscriptions. Please use this link https://www.xfinity.com/support/articles/peacock-subscription-faqs and let us know if this helps. 

@user_suarxh​ omg . Thanks I’ve been trying for the past week with no explanation whatsoever , this definitely helped . 
thank you soooooo much ! 

@user_her4p3 Glad to hear you were able to get this done! For anyone that may come across this post, you can see more details here that may help if you are running into an issue: Peacock subscription changes and FAQs . @user_suarxh Thanks for your great information as well!

Hey there, @taylorjm28 thanks for reaching out through Xfinity Forums regarding your account and getting Peacock working for you. We would be happy to help you with your activation as I want to ensure you are able to take advantage of the offer. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Hi, @user_Nancy74! Thanks for taking the time to visit XFINITY over our forums page for help with activating Peacock Premium. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer.

Hey, @user_5n9u19 - Thank you for leaving a comment with your shared concerns. We've made some recent changes, and there's a new activation link at xfinity.com/activate-peacock. Please visit that link and sign in with your Xfinity ID and password. From there, select the "Activate Peacock" button, and you should be directed to peacocktv.com. That's where you'll enter an email address and password for your Peacock account. We still have the option to activate your offer through a banner displayed in the Xfinity Assistant, but we recommend trying this other method first. Please let me know if this helps, or if you continue to run into any issues. Thank you!

@user_tvja4r Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

Hey @user_jjpavv, 

We would be more than happy to offer assistance in seeing if we can help gain you access to your complimentary Peacock subscription. To begin, would you be able to perform the following steps to see if you are able to successfully enroll? 

- Visit xfinity.com/activate-peacock and sign in with their Xfinity ID and password. 
- Select the Activate Peacock button. They’ll be directed to peacocktv.com.
- Enter an email address and password for their Peacock account.  

Please let me know if you run into any issues or if any error code/message populates so we can troubleshoot further.

@user_jjpavv​ hi , I was also having issues , until ran across a post from this forum which helped . 

this is what worked for me .i followed the prompts and the issue was resolved . 
thanks to whom ever posted this . 

https://forums.xfinity.com/conversations/customer-service/peacock-premium-activation/64dbfac32d3dd8777f80185a?commentId=6560e11d77f8594310305986

@user_jjpavv​ I finally figured out how to get it activated. You see, the problem a lot of us have is looking the deal to our preexisting peacock subscription. You have to cancel it and wait for your peacock subscription to expire and then activate the offer. I too have spent hours trying to make it easy, but this was the only way that worked. 

I don't have a paid Peacock account.  I have trial account which xfinity agent asked me to sign up for.

Hello @PamFon we definitley want to ensure that you can take advantage of the Peacock Premium offer! Once you have redeemed Peacock Premium via Xfinity Rewards, you need to activate and link the offer to your Peacock account. The easiest way to do this is to use our Peacock Premium Activation Link. Once you have the offer linked to your Peacock account, you can then use the login details to sign into Peacock on any eligible device to watch and enjoy for your TV, Phone, Tablet, and more! Please let me know if you run into any issues using the link provided!

@XfinityKatie​ I never received a link or email.  I went to the activation link in your post and now it says my account isn’t eligible.  I’m a diamond level customer.  Now what?

@PamFon did you already go through the process of redeeming the Peacock Premium offer directly in your Xfinity Rewards? While all Diamond and Platinum customers are eligible for Peacock Premium, you do have to first redeem the offer to use it. Once you've redeemed the offer, then you should be able to use the link provided to activate the offer.

I received an email to claim the offer.  I went to xfinity, signed in, and it says I claimed it.  But, as I’ve said, I didn’t receive a link to activate it.

I also checked my junk mail folder.  Nothing there.