U

Visitor

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5 Messages

Friday, October 20th, 2023 11:57 AM

Closed

Peacock Premium Xfinity Reward activation

This is infuriating. Skate America starts tomorrow and there is no way to activate the reward. 

This post was created from this reply on different post

Official Employee

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998 Messages

1 year ago

Hello, @user_07532f. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to the Peacock Premium activation concern. I've created this post for you to be able to help get this corrected. 

 

Sorry to hear of the frustration you have been experiencing, and I do want to ensure you're able to enjoy Peacock Premium to watch Skate America. 

 

I would like to do an account review to see if the Peacock Premium codes are on your account, and if not I can create a ticket for our dedicated Xfinity Rewards to investigate the fix further. 

 

Since I will need to gather some information that we don't want to discuss in our public conversation, would you please send a direct message: 

 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

Visitor

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5 Messages

1 year ago

also your chatbot info is out of date- says peacock premium is available to x1 and flex subscribers. it isn’t. and peacock is not a newly launched service.

Visitor

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5 Messages

1 year ago

Skate America is now over and my escalated ticket has not been fixed. This is ridiculous and unacceptable service. 

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