Thank you for your help. I tried but I get an error that my account is not available for the promotion, nonetheless my contract clearly states I’ve 2 free years of subscription included. 

@XfinityAngie​ activate now only shows a spinner and does nothing

@XfinityAngie​ none of these steps work

Hello, @user_2weheg check your profile settings to make sure the "Opt out from Direct Messaging" box is not checked. That should introduce the DM icon in the top right corner. 

Im seriously thinking about taking more legal actions against them at this point. 

Hello @user_cehc1e I do understand why this could be frustrating for you. I'm curious to know if you have had Peacock prior to the free promotion? 

Hey @user_bcer4i, Thank you for visiting our official Xfinity Forums Community support page. Sorry to hear that you may be experiencing some concerns with the linking of the Peacock Premium streaming service to the Xfinity account. Are you attempting to activate the Peacock Premium service through our Xfinity Rewards program or by having our Xfinity Gigabit Internet or higher speed tier? Are you also receiving any error codes or messages that we can reference to assist in the troubleshooting process? Please let me know at your next available convenience. 

I’ve been on a gigabit service for years now. Recently moved and now my subscription no longer works. I’ve been sent multiple links to activate which take me to an activation page with no options to activate. My peacock is the same account I’ve used since setting it up the first time. You need to figure out the issue because this isn’t acceptable.

I had the same thing happen with me. I'm about 2 weeks ago the representative told me that he  activated  or reset it for me so that I would be able to start streaming with no problem. And that I should get a email and to this very moment I still never received that email nor have been able to activate my subscription 

That link says 404 not found. But the other links do not have a button to activate peacock. When I click on manage my subscriptions it says

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help

I have spent hours online with agents, and on the phone, and in person, and no one can figure this out for me. 

Still no resolution. This is ridiculous.

Sounds like a broken record. I'm having the same issue. No Peacock activation link and numerous emails telling me to activate. I've spoken to three agents, got disconnected by Peacock and went into Xfinity store. No one has resolved the issue. What a shame for such a large organization to handle this problem so inadequately.

Hello, @user_ckwabr thank you for reaching out over Xfinity Forums. I'd definitely like to help with the Peacock Premium activation issue. Reviewing the post, I see another user had mentioned we were able to get their activation completed. Investigating further, I see that reaching out to our Tier 2 advanced support team was needed to resolve the concern. 

Since I'll need to gather some information that we don't want in our public conversation to further assist. Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

@user_h6nd7k​ i just gave up, got the Xumo box, plenty of free channels on there to watch, no need [Edited: Language]

@user_ckwabr thanks for sending the direct message with the requested information, I was able to locate that and will follow up with you there to continue. 

Hi there, @user_5qaqm0! Thanks for reaching out about Peacock. The instructions to activate Peacock are shown here, https://www.xfinity.com/support/articles/peacock-premium-offers. Are those the ones you tried to activate with? If the steps don't work, can you tell me where you get stuck in the process and if you see an error message? 

@XfinityRay please help us this is insane

there is no “activate” button!!!

peacock is not listed in the subscriptions even though it is included on the plan

I am having this exact issue, no resolution. Chat support gave me incorrect info, phone support just went on a different track, level 2 escalation seems to know the problem but no resolution other than Xfinity knows about this problem and is looking to address it in November.

Anyone know best support channel to get help?  Also folks whose issue was resolved what was the actual resolution.

Hello JXFN thank you so much for taking the time to reach out here via our Xfinity Forums! While we can acknowledge the existence of an issue with certain customers when activating Peacock Premium, this is under specific circumstances and will not affect all users. Since it sounds like you've already been troubleshooting with other agents, we'd love to take a deeper look into your account to see what's already been done and any potential fixes. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

They know it is broken, but since it is “free” to us they do not care to offer a fix or workaround. Truly abhorrent customer service.

@user_yc0ono We have said some customers are affected by the known issue with activating Peacock Premium. However, it's not affecting everyone. I invite you to send a Direct Message if we may troubleshoot your Peacock Premium. We look forward to hearing from you.

How do we get in touch? I need to know if this is resolved as this was part of my consideration in switching to Xfinity

After signing in, send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

Solutions so far:

1. Message Xfinity as they tell you and waste a ton of time.

2. Give up. This is what they want you to do.

3. ??? No idea. Can’t seem to actually get Peacock as promised.

Thank you so much for taking the time to reach out to us @user_1di8xv! At this time, our engineer team is working to resolve the Peacock Activations concerns, but at this time, there is no current ETA to resolve it. I know this has been a frustrating process, and our teams are working as quickly as possible to restore the activation link. We do recommend continuing to try the link again.