Thank you for your help. I tried but I get an error that my account is not available for the promotion, nonetheless my contract clearly states I’ve 2 free years of subscription included. 

@XfinityAngie​ activate now only shows a spinner and does nothing

@XfinityAngie​ none of these steps work

Hello, @user_2weheg check your profile settings to make sure the "Opt out from Direct Messaging" box is not checked. That should introduce the DM icon in the top right corner. 

Hey there, user_qz4gso! Thanks for posting on our XFINITY Community forum. We understand how important it is for you to be able to enjoy your Peacock soon and we want to ensure everyone takes advantage of our awesome benefits provided through our promotions. Not to worry, you have reached the right team to get to the bottom of this matter. 
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

okay, I sent you my info. Are taking ownership of this until it’s been resolved? No one else has been willing too. I’ve never seen so much passing the buck in my life. 

Call me crazy but is it too much to ask to have your response to my DM be in english?  

After 3 painful days they actually fixed the problem. Not sure why it was so hard but kudo’s. 

I'm glad our tier 2 support was able to refresh the subscription for us and resolve the issue once and for all, user_qz4gso. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

Hello @user_cehc1e I do understand why this could be frustrating for you. I'm curious to know if you have had Peacock prior to the free promotion? 

Hey @user_bcer4i, Thank you for visiting our official Xfinity Forums Community support page. Sorry to hear that you may be experiencing some concerns with the linking of the Peacock Premium streaming service to the Xfinity account. Are you attempting to activate the Peacock Premium service through our Xfinity Rewards program or by having our Xfinity Gigabit Internet or higher speed tier? Are you also receiving any error codes or messages that we can reference to assist in the troubleshooting process? Please let me know at your next available convenience. 

I’ve been on a gigabit service for years now. Recently moved and now my subscription no longer works. I’ve been sent multiple links to activate which take me to an activation page with no options to activate. My peacock is the same account I’ve used since setting it up the first time. You need to figure out the issue because this isn’t acceptable.

That link says 404 not found. But the other links do not have a button to activate peacock. When I click on manage my subscriptions it says

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help

I have spent hours online with agents, and on the phone, and in person, and no one can figure this out for me. 

Sounds like a broken record. I'm having the same issue. No Peacock activation link and numerous emails telling me to activate. I've spoken to three agents, got disconnected by Peacock and went into Xfinity store. No one has resolved the issue. What a shame for such a large organization to handle this problem so inadequately.

Hello, @user_ckwabr thank you for reaching out over Xfinity Forums. I'd definitely like to help with the Peacock Premium activation issue. Reviewing the post, I see another user had mentioned we were able to get their activation completed. Investigating further, I see that reaching out to our Tier 2 advanced support team was needed to resolve the concern. 

Since I'll need to gather some information that we don't want in our public conversation to further assist. Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

@user_h6nd7k​ i just gave up, got the Xumo box, plenty of free channels on there to watch, no need [Edited: Language]

@user_ckwabr thanks for sending the direct message with the requested information, I was able to locate that and will follow up with you there to continue. 

Hi there, @user_5qaqm0! Thanks for reaching out about Peacock. The instructions to activate Peacock are shown here, https://www.xfinity.com/support/articles/peacock-premium-offers. Are those the ones you tried to activate with? If the steps don't work, can you tell me where you get stuck in the process and if you see an error message?