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user_1di8xv
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3 Messages

Thursday, September 4th, 2025

Impossible to activate Peacock subscription

Hello, I’ve recently activated a Xfinity plan and it comes with a 2yr free Peacock promotion. I’ve received emails from Xfinity to activate the promotion, when I click on the link I’m redirected to a page with an error. The error reads that my account has no subscription linked.

I tried to follow the procedure to resolve the issue as stated in the FAQ, I also contacted support but can’t solve this issue. Does someone have any tips to solve this?

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2 hours ago

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XfinityAngie

Official Employee

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2.1K Messages

1 month ago

 

user_1di8xv, Thanks so much for reaching out to Xfinity Support. I am sorry to hear you have had trouble activating Peacock. Here are some instructions that may help. Let me know if you are still having trouble, and we can run through some troubleshooting with you. 
 
To set up the free Peacock promotion, follow these steps:
Log in with your primary Xfinity ID.
Look for the **Activate Now** button on your account.
Follow the prompts to be redirected to the Peacock website for activation.
If you encounter login issues, change your Peacock password or check your email associated with the account.
If eligible, confirm your subscription status under **Plans & Payment** in your Peacock account settings.

 

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user_1di8xv

Visitor

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3 Messages

Thank you for your help. I tried but I get an error that my account is not available for the promotion, nonetheless my contract clearly states I’ve 2 free years of subscription included. 

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1 month ago

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XfinityAngie

Official Employee

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2.1K Messages

 

user_1di8xv, Thank you for giving that a shot. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_i3k4yr

Visitor

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2 Messages

@XfinityAngie​ activate now only shows a spinner and does nothing

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1 day ago

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XfinityEricB

Official Employee

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2.6K Messages

 

user_i3k4yr We would be happy to help with the Peacock activation issue. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_o7lnsq

Visitor

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1 Message

1 month ago

I always get frustrated when I have to login to Peacock. We spend way too much for subscription which includes Peacock but I can never stream it on my computer or phone. I login to Xfinity first, it confirms I have it, but Peacock doesn't give the option to login with access through xfinity. Beyond frustrating. I had this with other premium channels as well and ended up dropping them from xfinity and signing up directly. Since this is free to me, I don't want to pay for a subscription. What can I do? 

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XfinityShawn

Official Employee

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1.9K Messages

 

user_o7lnsq Are you currently subscribed to Peacock through Xfinity, and you're looking to cancel it correct? I just want to confirm. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_2weheg

Visitor

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1 Message

6 days ago

I'm also having the same issue but don't see the direct message or chat icon, can you help check?

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XfinityThomasC

Official Employee

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2.9K Messages

Hello, @user_2weheg check your profile settings to make sure the "Opt out from Direct Messaging" box is not checked. That should introduce the DM icon in the top right corner. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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user_i3k4yr

Visitor

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2 Messages

1 day ago

same issue spent two hours going back and forth with Xfinity agent and peacock "chat"

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user_qz4gso

Visitor

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4 Messages

7 hours ago

Same issue. Have spent 3 days, hours upon hours and interacted with 15+ people. They dont seem interested at all in fixing it. Considering contacting my states artorney general as this appears to be nothing more than a scam 

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XfinityNatalie

Official Employee

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384 Messages

Hey there, user_qz4gso! Thanks for posting on our XFINITY Community forum. We understand how important it is for you to be able to enjoy your Peacock soon and we want to ensure everyone takes advantage of our awesome benefits provided through our promotions. Not to worry, you have reached the right team to get to the bottom of this matter. 
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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user_qz4gso

Visitor

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4 Messages

okay, I sent you my info. Are taking ownership of this until it’s been resolved? No one else has been willing too. I’ve never seen so much passing the buck in my life. 

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4 hours ago

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user_qz4gso

Visitor

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4 Messages

Call me crazy but is it too much to ask to have your response to my DM be in english?  

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4 hours ago

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user_qz4gso

Visitor

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4 Messages

After 3 painful days they actually fixed the problem. Not sure why it was so hard but kudo’s. 

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2 hours ago

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XfinityDilary

Official Employee

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2.7K Messages

I'm glad our tier 2 support was able to refresh the subscription for us and resolve the issue once and for all, user_qz4gso. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_1di8xv

Visitor

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3 Messages

7 hours ago

It’s a lost effort, Xfinity opened a ticket more than a month ago and it’s not yet resolved. I asked if they were at least willing to provide compensation for a service that is included in their own contract, but they said they won’t because it’s free service. Basically they can’t make their own systems work and take zero accountability for it

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