Did I Get A Scam/Spam Xfinity Sales Call?

@user_b5e6de, Thank you for reaching out with our concerns. I would be happy to take a look into this matter for you if you still need assistance. Please send your name and address in a DM by doing the following:

Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

especially since people are voicing their concerns, all you get is the same canned message over and over again, its so annoying that xfinity as a company isn't dealing with the issues. Especially, since I got the message today, yet nothing is done about it, or message sent out to the customers, so very disappointing! 

If you feel your account was compromised the best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them by following this link: https://comca.st/3Tt7MCp or by calling CSA Toll-Free Number: 1-888-565-4329. 

Hey, there. I am here and would love to look into savings @user_0fa876 . 

Could you please send our team a direct message with your full name and full address?

Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9r for an example.

I just got one of those calls, and left a voice mail about 50% discount.  Did you figure out if this was a scam or not?

I just got one of those calls (left a VM) about 50% discount.  Did you figure out if this is a scam or not?

Hi @gatordan1982, I can take a look, can you direct message me your address and name? 

Just got a call as well.  Good indicator it's a scam is the call came from what appears to be a spoofed number with a caller ID from Mississippi and the return call number is [Edited: "Personal Information"] 8-5 PST.

Hello alfredo33175, thanks for reaching out to us here with this concern. It's always best to check to make sure you're not being scammed, and in this case unfortunately it sounds like someone was trying to silicate your information to scam you or use your identity. If you'd like I can check to make sure we did not reach out, for further assistance please send me a private message with your full name and street address. 

"Searching for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.

I got a similar call and returned the call and they are answering XFINITY/COMCAST. I HUNG UP.

IS THIS LEGITIMATE? 

Thank you for taking the time to bring this to our attention, @tkdbsmith. My peers and I would like to take a closer look into this. Could you please send us a Direct Message with the details below? 

To send a Direct Message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Today I was left a voicemail saying I could save 50% on Comcast and to call back [Edited: "Personal Information"]. I called and they answered Comcast offering to cut my bill in half for 3 years if I pay 6 months in advance and could cancel at any time.  Seemed odd when being put on hold the messages were a mixture of Comcast and Xfinity. He asked for my phone number for the account and my address and he was able to tell me what the cost is for my next bill. Then I was thinking this could be legit since he knows my monthly cost. I told him that I wanted to reach out to Xfinity to see if this was a scam and he told me I had 24hrs to call back for the deal.  Scam or legit?

@user_bd85ab​ 

Scam.

Hello. We appreciate you taking the time to reach out to us today. Thanks for bringing this to our attention and I'd be happy to review your account and make sure everything is fine. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I just received a similar call from [Edited: "Personal Information"] - unless the phone# was also ghosted. Was told to call back at [Edited: "Personal Information"], which also appears to be suspicious.

@Tom325 - I undertsand how concerning suspicious calls can be! In an ongoing commitment to protect our customers and other customers again fraud and identity theft we've created this informative site with more info about common phone scams and ways you can protect yourself. You can also go to our Internet security alerts site for news, updates, Comcast security alerts and top phishing scams.

You need to make all Xfinity customers aware of these web sites. I was never aware of their existence until now.

This happened to me, phone message to call [Edited: "Personal Information"] to recieve 50% off my bill.  But then was told I had to pay 10 months in advance. When I replied no they quickly hung up. Ironiclally the call sounds like you are talking to Xfinity. Same music playing in the background , same choices to make who you are talking too.  Actually it is easy for us to want to call....80 dollars a month for basic internet is a little pricey, but since I only have Xfinity in my area they know I have no choice. Sad.

Thank you for taking the time to notify us about this. Scam calls are the worst, and it's not something we want you to have to deal with. I can tell you know what to look for, but we want to ensure we're all on the same page here in the forums. Comcast Xfinity will never ask you to pay with a gift card, and never 10 months in advance.

If you still have all the information about the call, and wish to report it, you can always do so with our Customer Security Assurance team (CSA). They specialize in keeping our valued customers safe, and can add a warning to all our customers about the scam.

Here is their website, which can also be found by searching "Xfinity Report Abuse" on any search engine. They can be reached at 1-888-565-4329, and their hours of business are 8:00am - 12:00am EST, 7 days a week.

Another great feature of this website is that you can click or tap "Alerts" at the top of the page, and view all the active investigations we're working on. We take your security very seriously here, which is why we have a whole team of experts dedicated solely to keeping you safe. If you have any trouble getting in touch with them, or have any additional questions about anything at all, please let us know. We're always here to help!

@user_3dd99c​ - Forgot to add, it seems suspicious to me they had all that knowledge.  Could someone who actually works for Xfinity be doing the scamming?  Has Xfinity been hacked and that's how they are getting this info?

If you feel your account was compromised in any way, please contact our Customer Security Assurance. You can contact them by following this link: https://comca.st/3Tt7MCp or by calling CSA Toll-Free Number: 1-888-565-4329. 

@user_bac3c5 I really dislike bad actors like this. I seem to get calls all day long about a multitude of things I need to address. If you would like to review your account, I would be happy to do this with you. To get started, please send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page. 

Hello, and thank you for reaching out to us. For account security, I recommend reaching out to our Customer Security Assurance Team at 1-888-565-4329. They'll be able to review your account for any potential issues.  

I am sorry this happened to you, @user_df260a. We are not able to refund any money you may have sent to the scammers. I know this is a horrible situation to go through and my heart goes out to you and the others in the thread! We can go over our current promotions with you if you would like to do that. I will post instructions below to send us a direct chat message if you do.

For the scam, our Customer Security Assurance Department would be the ones to help. They handle security for our company and our customers. Their hours and contact information are at the link. They also have a page with Security Alerts so you can check for any scams we are aware of. They update the list often so you can be informed.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Xfinity has known about this scam a long time. Why are they not emailing all their customers about it. So many have been cought by it, and I personally think someone on the inside is involved with it, and has passed along customer information to the scammers. Xfinity is complicit and is doing nothing to protect their customers. They could have saved many customers if they just sent out notifications. Why didn’t they? Because they know someone on the inside is involved.

I received the same type of call about 50% discount on my eligible Xfinity account. So someone with a strong Indian accent on the other side of the line tried to offer to me the deal: this time it was an American Express prepaid card promotion asking me to buy the card from a local grocery store and use it to pay 4 months of my bill upfront, then I will have access to my discounted price locked for two years. The number that I have received the initial call from was [Edited: "Personal Information"] The advertised "Comcast" CS number that I talked to was [Edited: "Personal Information"] and the scammer Billing Department number they gave me was [Edited: "Personal Information"]. I did not buy it: it sounded to good to be true.