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Visitor

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1 Message

Friday, August 12th, 2022 11:22 PM

Closed

Did I Get A Scam/Spam Xfinity Sales Call?

This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY. 

The full message was:

”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day.”

Is this message ligitimate? If not, who do I report it to? And how do I report it? 

Thank you!

Visitor

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5 Messages

2 years ago

I just sent a message to Xfinity support. I did get scammed bad yesterday, discovered it was a scam this morning, and reported it back to Xfinity, Target and the FTC, with all the details. My big question is, why didn’t Xfinity send out an email to its customers to ignore a 50% discount scam weeks ago? They knew about it. How many customers would have been spared from falling for it if they had? I’ve been with Comcast my whole TV watching years since they’ve been in service. This is so very disappointing, I’m ready to change services.

Official Employee

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995 Messages

@user_b5e6de, Thank you for reaching out with our concerns. I would be happy to take a look into this matter for you if you still need assistance. Please send your name and address in a DM by doing the following:

Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

especially since people are voicing their concerns, all you get is the same canned message over and over again, its so annoying that xfinity as a company isn't dealing with the issues. Especially, since I got the message today, yet nothing is done about it, or message sent out to the customers, so very disappointing! 

Visitor

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2 Messages

2 years ago

I received a call from a buffalo NY number:  [Edited: "Personal Information"],  from "COMCAST" (a scam for sure!) with the same voicemail deal.  perhaps comcast should investigate via the FTC ...the number provided to call back was: [Edited: "Personal Information"].

(edited)

Visitor

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2 Messages

2 years ago

Received a call from a Buffalo, NY #[Edited: "Personal Information"].  Same SCAM offer.  Stated need to call: #[Edited: "Personal Information"].  STRONGLY RECOMMEND COMAST/XFINITY INVESTIGATE VIA FTC.  Question I have is did our accounts get comprimised...or how else would they be able to contact multiple COMCAST subscribers?  Sending this and the recorded call to my legal advisor.

(edited)

Official Employee

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2K Messages

If you feel your account was compromised the best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them by following this link: https://comca.st/3Tt7MCp or by calling CSA Toll-Free Number: 1-888-565-4329. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Gold Problem Solver

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25.6K Messages

2 years ago

... My big question is, why didn’t Xfinity send out an email to its customers to ignore a 50% discount scam weeks ago? ...

Because it would have cost them a few pennies, [Edited: "Inflammatory"]

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Visitor

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1 Message

2 years ago

I just got the same call from Massachusetts 7 pm , Aug 31st,2022. Same exact message,too! But the message says to specifically call on PST. 

Visitor

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2 Messages

2 years ago

I too had a call about the 50% discount. Again sounded to good to be true, for me to believe it. Scan alert! Checked out xfinity website. No mention of it.

Note: This comment was created from a merged conversation originally titled 50% discount

Problem Solver

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519 Messages

Hey, there. I am here and would love to look into savings @user_0fa876

Could you please send our team a direct message with your full name and full address?

 

Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

See https://comca.st/3KQF8q9r for an example.

I no longer work for Comcast.

Regular Visitor

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6 Messages

I just got one of those calls, and left a voice mail about 50% discount.  Did you figure out if this was a scam or not?

Regular Visitor

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6 Messages

I just got one of those calls (left a VM) about 50% discount.  Did you figure out if this is a scam or not?

Official Employee

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933 Messages

Hi @gatordan1982, I can take a look, can you direct message me your address and name? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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6 Messages

Just got a call as well.  Good indicator it's a scam is the call came from what appears to be a spoofed number with a caller ID from Mississippi and the return call number is [Edited: "Personal Information"] 8-5 PST.

Frequent Visitor

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29 Messages

2 years ago

I received a call from Comcast offering to cut my bill in half from 232 to 115 for 2 years if I pay 6 months in advance, that is 690 dollars, I was suspicious and I called the number on my bill to check if it was a valid offer or a scam,but the costumer service person was not interested in reporting the number,[Edited: "Personal Information"], instead she was trying to upgrade my services, WHAT IS GOING ON?

Note: This comment was created from a merged conversation originally titled did you call me with a half price offer?

Gold Problem Solver

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7.2K Messages

Hello alfredo33175, thanks for reaching out to us here with this concern. It's always best to check to make sure you're not being scammed, and in this case unfortunately it sounds like someone was trying to silicate your information to scam you or use your identity. If you'd like I can check to make sure we did not reach out, for further assistance please send me a private message with your full name and street address. 

 

"Searching for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.

I no longer work for Comcast.

Visitor

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3 Messages

I got a similar call and returned the call and they are answering XFINITY/COMCAST. I HUNG UP.

IS THIS LEGITIMATE? 

New Problem Solver

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452 Messages

Thank you for taking the time to bring this to our attention, @tkdbsmith. My peers and I would like to take a closer look into this. Could you please send us a Direct Message with the details below? 

To send a Direct Message you may need to:

 

Click "Sign In"

 

Click the "direct message" icon

 

Click the "New message" (pencil and paper) icon

 

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

I no longer work for Comcast.

Visitor

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2 Messages

Today I was left a voicemail saying I could save 50% on Comcast and to call back [Edited: "Personal Information"]. I called and they answered Comcast offering to cut my bill in half for 3 years if I pay 6 months in advance and could cancel at any time.  Seemed odd when being put on hold the messages were a mixture of Comcast and Xfinity. He asked for my phone number for the account and my address and he was able to tell me what the cost is for my next bill. Then I was thinking this could be legit since he knows my monthly cost. I told him that I wanted to reach out to Xfinity to see if this was a scam and he told me I had 24hrs to call back for the deal.  Scam or legit?

Expert

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30.4K Messages

@user_bd85ab​ 

Scam.

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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8 Messages

2 years ago

Called with offer of 50% discount if prepaid with either a new Target credit card or gift cards. Believed it to be legitimate because caller said they would pay off my current account balance of $233 which someone actually did as my current account balance is zero and there was a credit on my account statement for $233. So I gave the gift card number and access code which they promptly drained. Today I received another text telling me to contact them because there was a problem processing the Target card.  Told them to go away.

i believe there was inside assistance in getting to my account to process the payment which cleared my account balance. You need to look into this and issue a broadcast warning to all customers and get the FBI involved before too many people fall victim to this scam. 

Note: This comment was created from a merged conversation originally titled Xfinity Discount Scam

Official Employee

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330 Messages

Hello. We appreciate you taking the time to reach out to us today. Thanks for bringing this to our attention and I'd be happy to review your account and make sure everything is fine. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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29 Messages

I just received a similar call from [Edited: "Personal Information"] - unless the phone# was also ghosted. Was told to call back at [Edited: "Personal Information"], which also appears to be suspicious.

Official Employee

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1.2K Messages

@Tom325 - I undertsand how concerning suspicious calls can be! In an ongoing commitment to protect our customers and other customers again fraud and identity theft we've created this informative site with more info about common phone scams and ways you can protect yourself. You can also go to our Internet security alerts site for news, updates, Comcast security alerts and top phishing scams.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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8 Messages

You need to make all Xfinity customers aware of these web sites. I was never aware of their existence until now.

Visitor

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2 Messages

This happened to me, phone message to call [Edited: "Personal Information"] to recieve 50% off my bill.  But then was told I had to pay 10 months in advance. When I replied no they quickly hung up. Ironiclally the call sounds like you are talking to Xfinity. Same music playing in the background , same choices to make who you are talking too.  Actually it is easy for us to want to call....80 dollars a month for basic internet is a little pricey, but since I only have Xfinity in my area they know I have no choice. Sad.

Visitor

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2 Messages

2 years ago

Just wanted to put it out there that the scam calls from comcast are still going on. Receive a call that they would cut my payment for two years if I paid them up front 10 month worth in a target gift card. Then when I question paying with a gift card they said they would also gift me a 100 visa gift card if I got the card in the next two hours . So the scammers are back. 

Note: This comment was created from a merged conversation originally titled Scam

Problem Solver

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567 Messages

Thank you for taking the time to notify us about this. Scam calls are the worst, and it's not something we want you to have to deal with. I can tell you know what to look for, but we want to ensure we're all on the same page here in the forums. Comcast Xfinity will never ask you to pay with a gift card, and never 10 months in advance.

 

If you still have all the information about the call, and wish to report it, you can always do so with our Customer Security Assurance team (CSA). They specialize in keeping our valued customers safe, and can add a warning to all our customers about the scam.

 

Here is their website, which can also be found by searching "Xfinity Report Abuse" on any search engine. They can be reached at 1-888-565-4329, and their hours of business are 8:00am - 12:00am EST, 7 days a week.

 

Another great feature of this website is that you can click or tap "Alerts" at the top of the page, and view all the active investigations we're working on. We take your security very seriously here, which is why we have a whole team of experts dedicated solely to keeping you safe. If you have any trouble getting in touch with them, or have any additional questions about anything at all, please let us know. We're always here to help!

I no longer work for Comcast.

Visitor

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2 Messages

2 years ago

I just got a call 2 days ago.  It was an 800 number and caller ID identified as Xfinity.  I called back after listening to the message.  They had my Xfinity account number and exact balance amount as well.  The person I spoke to was very well spoken, no foreign accent or anything.  I fell for it hook, line and sinker.  Turns out, they tried to hit my card for $40,000.  Luckily my bank declined it and called me straight away.  I had to go to bank and get a new debit card yesterday.

Visitor

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2 Messages

@user_3dd99c​ - Forgot to add, it seems suspicious to me they had all that knowledge.  Could someone who actually works for Xfinity be doing the scamming?  Has Xfinity been hacked and that's how they are getting this info?

Official Employee

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746 Messages

If you feel your account was compromised in any way, please contact our Customer Security Assurance. You can contact them by following this link: https://comca.st/3Tt7MCp or by calling CSA Toll-Free Number: 1-888-565-4329. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 years ago

I just got the same call an hour after chatting with a rep about my bill bring so high. They knew my address and amount of my current bill. They wanted me to purchase a target gift card to get the discount. How did they know my information and the conversation I had when I chatted with rep earlier! Really upset with the situation of not knowing about the scam

Visitor

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1 Message

2 years ago

09-16-2022. I received a voicemail from a 314 area code (Ladue, MO), "Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off. In order to avail the discount, kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time. Thank you and have a great day." I live in New Jersey. Why would I need to call a Pacific time zone for my alleged discount? And, more importantly, why would Xfinity call ME to offer a discount in the first place? Not today, scammers. Not today.  

 

(edited)

Official Employee

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1.2K Messages

@user_bac3c5 I really dislike bad actors like this. I seem to get calls all day long about a multitude of things I need to address. If you would like to review your account, I would be happy to do this with you. To get started, please send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 years ago

I just received a call offering to lower my Comcast bill from [Edited: "Personal Information"]. I selected the option to hear the offer. I realized it was a call center and disconnected the call. My concern is did Comcast have a data breach that exposed account numbers and other personal identifying information including the phone number associated with the account?

(edited)

Problem Solver

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909 Messages

Hello, and thank you for reaching out to us. For account security, I recommend reaching out to our Customer Security Assurance Team at 1-888-565-4329. They'll be able to review your account for any potential issues.  

I no longer work for Comcast.

Visitor

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2 Messages

2 years ago

Upon return from a vacation, I had a 9/14/22 voice mail message from [Edited: "Personal Information"] telling me to phone [Edited: "Personal Information"] to learn how to save 50% off my Comcast bill. Upon calling that number I was told the exact amount of my current monthly bills, that my bills are currently auto-pay on a credit card, and that if I was able to prepay for six months I could get a 2-year 50% discount on my bill plus my current month's bill would be marked as paid and I would receive a text message confirming my current bill was paid in full with a $0 balance upon acceptance of this offer. I said yes I'll accept the offer and I DID get from COMCAST a text confirming payment of my current bill in full for the exact amount described on the phone call while still on the call!! So this seemed very legitimate as being a Comcast representative to me since while on the phone being told I'll get a text confirmation of payment of my bill in the exact amount of my bill, and I did get that text confirmation and message directly from Comcast. This is where the weird part came though. Then I was told this was a promotion running with Target and I needed to pay them with Target gift cards instead of any other means. Also I'd get a $100 visa gift card mailed to me if I got the Target cards (two in a total amount of $630) and called to pay with them within 100 minutes. So I rush out to buy the Target cards to get my extra $100 savings and realize pretty much while buying the cards that this is very weird and I should do some research before calling the number to pay my Comcast bill with Target gift cards. I see on this forum that it is of course a scam. So now I have $630 of Target gift cards I need to use up! The good news is there is no extra fee to buy a Target gift card. The bad news is I don't normally do a lot of shopping there and now will need to redeem $630 of my money at their stores to recoup this expenditure. I guess they don't have people pay on their credit cards directly as we could then dispute the charge to Visa or Mastercard when Comcast did not give us any discounted billing hence the request we pay them on a card that doesn't offer any fraud protection services like a Target gift card. But hey Comcast, REALLY CONCERNING that this scammer knew the exact amount of my monthly bills and was able to generate a text message from Comcast advising it was paid for the month!

(edited)

Visitor

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3 Messages

2 years ago

So I just fell for this scam.  [Edited: "Language"] Comacast! I had just called Comcast a week ago asking to lower my bills, then this call came and all seemed on the up-and-up. They knew my bill, zeroed it out, and I paid the $450 in Ebay cards for the first six months. I didn't think to research this online, I'm so frustrated. The calls all had "compact/xfinity" branded waiting messages and everything. Guess I'm the sucker this time. Funny thing is I was all set to switch to Verizon Fios when this happened. I decided not to switch because of this great offer Xfinity had to keep me. Well, I'm out the $450, I'm sure Xfinity will do nothing here, and I'll probably go ahead and switch to Verizon after all.

(edited)

Official Employee

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1.8K Messages

I am sorry this happened to you, @user_df260a. We are not able to refund any money you may have sent to the scammers. I know this is a horrible situation to go through and my heart goes out to you and the others in the thread! We can go over our current promotions with you if you would like to do that. I will post instructions below to send us a direct chat message if you do.

 

For the scam, our Customer Security Assurance Department would be the ones to help. They handle security for our company and our customers. Their hours and contact information are at the link. They also have a page with Security Alerts so you can check for any scams we are aware of. They update the list often so you can be informed.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

Xfinity has known about this scam a long time. Why are they not emailing all their customers about it. So many have been cought by it, and I personally think someone on the inside is involved with it, and has passed along customer information to the scammers. Xfinity is complicit and is doing nothing to protect their customers. They could have saved many customers if they just sent out notifications. Why didn’t they? Because they know someone on the inside is involved.

Visitor

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1 Message

I received the same type of call about 50% discount on my eligible Xfinity account. So someone with a strong Indian accent on the other side of the line tried to offer to me the deal: this time it was an American Express prepaid card promotion asking me to buy the card from a local grocery store and use it to pay 4 months of my bill upfront, then I will have access to my discounted price locked for two years. The number that I have received the initial call from was [Edited: "Personal Information"] The advertised "Comcast" CS number that I talked to was [Edited: "Personal Information"] and the scammer Billing Department number they gave me was [Edited: "Personal Information"]. I did not buy it: it sounded to good to be true.

(edited)

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