Visitor
•
8 Messages
Xfinity Discount Scam
Called with offer of 50% discount if prepaid with either a new Target credit card or gift cards. Believed it to be legitimate because caller said they would pay off my current account balance of $233 which someone actually did as my current account balance is zero and there was a credit on my account statement for $233. So I gave the gift card number and access code which they promptly drained. Today I received another text telling me to contact them because there was a problem processing the Target card. Told them to go away.
i believe there was inside assistance in getting to my account to process the payment which cleared my account balance. You need to look into this and issue a broadcast warning to all customers and get the FBI involved before too many people fall victim to this scam.
Accepted Solution
user_4dd4f6
Visitor
•
5 Messages
2 years ago
@Xfinity YOU SHOULD BE REACHING OUT TO US. PERIOD! Our data has been stolen, your systems have obviously been breached and you have not disclosed it. You are in violation of many consumer protection laws at this point. There will be a class action lawsuit. I get one of these calls once a week. I ignore any call that doesn't come from a number I have in my address book and know this is BS, but many people DO NOT. IT'S YOUR RESPONSIBILITY TO INFORM YOUR CUSTOMERS AND THE FCC/FTC THAT YOU HAVE HAD A SECURITY BREACH AND LOST CONSUMER DATA. The fact the scammers are "paying off" peoples accounts and have in depth knowledge of their account details, also points to them having current access to your systems, access to very current data (from a breach) or one of your foreign call centers has gone rogue. I get a bunch of text from Xfinity about my bill you have the ability to text and email all of your customers. Get on it.
2
XfinityJessicaA
Official Employee
•
330 Messages
2 years ago
Hello. We appreciate you taking the time to reach out to us today. Thanks for bringing this to our attention and I'd be happy to review your account and make sure everything is fine.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
Tom325
Contributor
•
31 Messages
2 years ago
I just received a similar call from [Edited: "Personal Information"] - unless the phone# was also ghosted. Was told to call back at [Edited: "Personal Information"], which also appears to be suspicious.
(edited)
9
0
user_97d37d
Visitor
•
4 Messages
2 years ago
I just had almost the exact thing just happen to me. Including somehow my balance being paid off. Scary! I was told I had to pay 6 months in advance with Target gift cards. But I actually stopped just as I was leaving for Target, and FINALLY managed to reach a live person at Customer Support (which is almost impossible!). Gave him all of the information.
0
user_a4063b
Visitor
•
2 Messages
2 years ago
I received a call two weeks ago. I was told that if I could pay 1200 dollars my current balance would be paid and future payments would only be 150.00. I started asking questions and rep became rude and only wanted to know if I could pay the1200.00 that day. I said I had to think about it and rep hung up on me. I tried to call number that showed up as "Comcast" on caller id [Edited: "Personal Information"] and got the message that the number was no longer in service. Called the xfinity number and rep told me there was no such plan. makes me think that my info was sold to someone. The scam rep knew all of my personal info and balances. like the previous post said "Scary"
(edited)
0
0
user_81dc88
Visitor
•
4 Messages
2 years ago
Same thing happened to me on Saturday. Caller claiming to be from Xfinity had left a voicemail for me so I called back. 50% off my bill for 2 years, just pay 10 months upfront. Plus be upgraded to 1.2 TB internet and a free modem to be delivered on Oct 4th. He asked for my account 4 digit password, I couldn't remember, so I tried common ones I use. None of them worked, then I remembered the one I used for Xfninity and it worked. So, they knew my 4 digit password, my last bill amount to the penny, my email address etc. Some kind of data breach I assume. Called wanted me to pay $1,200 in Target Gift Cards. Asked if I had that amount in gift cards on me. Told him no, that I would have to get them at Target. He offered an extra $200 in gift cards if I was able to pay the $1,200 today. He gave me a number to call when I got my gift cards as well as a confirmation number. I was excited I was about to save so much money. After the call I googled "Xfinity Target Gift Cards" and this came up, along with a ton of other scam alerts. Even the hold music was Xfinity. It's the best scam I have ever seen offered to me. They almost had me, kind of. Would never have bought the gift cards without googling first, plus I would have looked up the Xfinity number to call from Google, instead of calling one provided by the caller. But wow. Somehow these scammers got our info from Xfinity, and not just our contact info.
0
0
user_c69449
Visitor
•
4 Messages
2 years ago
Hey [Edited: "Inflammatory/Language"] Xfinity -
Take responsibility. Getting the same scam. The number is [Edited: "Personal Information"]. Sounds like Xfinity and scams w Target cards or direct pay for 3 months.
How about having call centers in the US? [Edited: "Language"].
(edited)
0
user_4c56bb
Visitor
•
2 Messages
2 years ago
Here are the phone # I received the message: [Edited: "Personal Information"]. They left a voicemail to call [Edited: "Personal Information"] to get 50% off the Xfinity Internet. I checked 411.com reverse phone number and Xfinity was not listed as owning the numbers. Reported as fraud.
(edited)
0
0
Hachachacha
Frequent Visitor
•
8 Messages
2 years ago
I just got a call like this, I didn't recognize the number so I didn't answer. But the caller ID listed a person's name, which would not be the case if Xfinity were really calling me, so I knew it couldn't be legit. The message said my account qualified for a 50% discount and left a number to call back between 8:00 a.m. and 5:00 p.m. Pacific Standard Time (which is weird because right now we're still on Daylight time). The number they left was [Edited: "Personal Information"]. I hope this helps.
(edited)
0
0
bo9
New Poster
•
4 Messages
2 years ago
I just experienced the same thing the red flags came up for me was I don't believe in going to buy something to get something so that was a red flag for me and it didn't sit well with me about what was being said on the other end of this caller with a noisy background fast talking and I pressured him off of me quickly I am going to report this incident to the government and I'm going to call Xfinity and tell them why haven't they stepped in and put a stop to this [Edited: "Language"] okay because this ain't right and I'm going to call eBay and tell them the same [Edited: "Language"] thing
(edited)
3
0
user_053ff2
Visitor
•
10 Messages
2 years ago
Making a payment on an account is not an "inside job".
Let me guess, you gave them your account number?
Anyone can make a payment on an account. You fell for a scam and that is not Comcast's fault.
2
0
user_6d054b
Visitor
•
2 Messages
2 years ago
I also received call for a 50% discount. I was left with this phone number to call - [Edited: "Personal Information"]. I grew suspicious when the caller wanted me to pay $500 up front. I did provide my email address but then, said I wasn't interested in this opportunity so the caller ended the call quickly. I assume this is the same type of scam. It is really difficult to know if someone is calling as an official Comcast employee.
(edited)
0
0
user_0fa7d4
Visitor
•
2 Messages
2 years ago
I nearly fell for the same scam and each time we conversed the person(s) on the other end had a Bali accent. They wanted $900.00 payment in Target gift cards and if paid today before 4PM EST using a provided promotion code that I would receive a $100 gift card back. I would agree either there's an inside job or our account information has been compromised!
0
0
user_33ed45
Visitor
•
2 Messages
2 years ago
The same thing just happened to me today. They called my cell, left a phone number to call back, and then had an Xfinity-like call center system that connected me to an agent who offered me a $165 flat rate for 2 years if I paid 6 months upfront. After all the details were discussed (and actually better than with a real agent), they told me they would waive my upcoming payment, which THEY DID by crediting my Xfinity account by the actual amount of the bill I owed. That's really scary - so now I have a $0 balance and they say I need to pay with a Target Corp account since Target is their partner for this special offer. They tried to connect with another person to collect payment but I hung up because the 50%-off offer was too good to be true and because the customer service was also too good to be true.
Worst part is they are so good at impersonating Xfinity and it is so hard to get a human on the Xfinity help line that I don't know which inbound calls are legit and scams now. I believe the scammers actually called me and the other phone numbers on my account back again pretending to be Xfinity help desk and fishing for more information about my account and payment methods
4
0
user_a5c4b0
Visitor
•
2 Messages
2 years ago
Just received a call from a Beth [Edited: "Personal Information"] phone # [Edited: "Personal Information"] from Leominster MA . I live in California ? telling me about Promotion 50% . I got a call and I blocked it
(edited)
1
0