Visitor
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2 Messages
Scam
Just wanted to put it out there that the scam calls from comcast are still going on. Receive a call that they would cut my payment for two years if I paid them up front 10 month worth in a target gift card. Then when I question paying with a gift card they said they would also gift me a 100 visa gift card if I got the card in the next two hours . So the scammers are back.
CCJoshua1
Problem Solver
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567 Messages
3 years ago
Thank you for taking the time to notify us about this. Scam calls are the worst, and it's not something we want you to have to deal with. I can tell you know what to look for, but we want to ensure we're all on the same page here in the forums. Comcast Xfinity will never ask you to pay with a gift card, and never 10 months in advance.
If you still have all the information about the call, and wish to report it, you can always do so with our Customer Security Assurance team (CSA). They specialize in keeping our valued customers safe, and can add a warning to all our customers about the scam.
Here is their website, which can also be found by searching "Xfinity Report Abuse" on any search engine. They can be reached at 1-888-565-4329, and their hours of business are 8:00am - 12:00am EST, 7 days a week.
Another great feature of this website is that you can click or tap "Alerts" at the top of the page, and view all the active investigations we're working on. We take your security very seriously here, which is why we have a whole team of experts dedicated solely to keeping you safe. If you have any trouble getting in touch with them, or have any additional questions about anything at all, please let us know. We're always here to help!
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