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Visitor

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2 Messages

Friday, September 2nd, 2022 7:55 PM

Closed

50% discount

I too had a call about the 50% discount. Again sounded to good to be true, for me to believe it. Scan alert! Checked out xfinity website. No mention of it.

This conversation has been merged. Please refer the main conversation:

Did I Get A Scam/Spam Xfinity Sales Call?

Problem Solver

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519 Messages

3 years ago

Hey, there. I am here and would love to look into savings @user_0fa876

Could you please send our team a direct message with your full name and full address?

 

Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

See https://comca.st/3KQF8q9r for an example.

Regular Visitor

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6 Messages

3 years ago

I just got one of those calls, and left a voice mail about 50% discount.  Did you figure out if this was a scam or not?

New Poster

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7 Messages

@gatordan1982​ It is a scam they want eight payments up front I knew it sounded like a scam instantly Xfinity has never asked for 8 months up front. I spoke with Xfinity they told me I did the right thing by calling

Regular Visitor

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6 Messages

3 years ago

I just got one of those calls (left a VM) about 50% discount.  Did you figure out if this is a scam or not?

Official Employee

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933 Messages

Hi @gatordan1982, I can take a look, can you direct message me your address and name? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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6 Messages

Just got a call as well.  Good indicator it's a scam is the call came from what appears to be a spoofed number with a caller ID from Mississippi and the return call number is [Edited: "Personal Information"] 8-5 PST.

(edited)

New Poster

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7 Messages

3 years ago

I received a call they said it was Xfinity offering 50% discount if I pay 8 months in advance I called Xfinity they told me it was a scam do not fall for this

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