Putting Cartoon Network Behind Another Paywall?

They moved Cartoon Network to a more expensive package a few years ago and this is the 2nd time they’ve done it. Xfinity is a terrible negotiator with Time-Warner and makes their customers pay for it.

@user_iroi40  We regularly review our channel lineups and sometimes make changes to ensure we're offering a wide variety of content at the best value. As part of those regular reviews, The decision was made to move Cartoon Network to the More Sports & Entertainment Package. Your feedback is appreciated.

absolute lame reply to charge $10 more for CN. 

What about Cartoon Network seems appropriate for a sports entertainment package? 

Well @user_iroi40 , there are two parts to the more sports & entertainment package. The entertainment portion of this package now includes Cartoon Network, Crime and Investigation Network, Turner Classic Movies (TCM), and Outdoor channel. With that being said, I think it is important to voice your feedback like you have already done with the Send Tom Feedback Form. Thank you for sharing your feedback here within our community as well, this is a great place to find others that share the same opinion. We want to make sure that our customers feel heard, and submitting feedback is where that starts. 👍

Please add my disappointment:

Subject: Concern Regarding Removal of Cartoon Network from Xfinity Lineup

Dear Xfinity Customer Service,

I’m writing to express my disappointment regarding the recent announcement that Cartoon Network will be removed from the Xfinity TV lineup. This channel has been a staple in my household for years, offering both nostalgic value and quality programming for younger viewers.

Cartoon Network is more than just entertainment—it’s a cultural touchstone that has consistently delivered creative, diverse, and family-friendly content. Removing it feels like a step backward in providing a well-rounded viewing experience.

I understand that programming decisions are complex, but I urge you to reconsider this change or provide alternative ways to access Cartoon Network through your services. As a loyal customer, I hope my feedback will be taken seriously.

Thank you for your time and attention.

Sincerely,

[Edit: Personal Information] 

LOOOONGTIME Customer with multiple Xfinity products and services.

@XfinityJeniece​ I truly hope Xfinity is listening to its customers on this matter. It may seem minor, but for many families, this change will be difficult.

@XfinityJeniece​ tell your middle management to tell their bosses boss to stop being greedy. They’re losing this customers money.

HBO Max stripped almost all of its Cartoon Network content. 

Hi @user_0860z1, It's absolutely understandable that you've reached your breaking point with Xfinity, especially after discovering Cartoon Network is suddenly unavailable. We truly appreciate your detailed feedback, and we hope to find a resolution that meets your needs.

@XfinityQuemekia​ thanks for getting back to me. I’ve just canceled my Internet and cable and moved to other providers. Have a great day.

@user_0860z1 We appreciate the update and your time with us. We will share your feedback to our leadership. 

Hi there!  user_sxv9op. We’d really appreciate the chance to revisit your service needs and explore options that better align with your goals and budget. Let’s connect via DM and go over the details together, we’re here to help! If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

No, HBO Max doesn’t carry “a lot” of Cartoon Network content unless you think 10% is “a lot”. 

@XfinityAmandaB​ Can you please explain to me how charging another $10 per month for a channel that used to be included in my already over-priced plan is providing me the 'best value'.  I have yet to have anyone from Xfinity explain that part to me.

Whoever wrote that script needs fired.  I love the part about providing 'best value', not sure how us paying $10 more a month is providing any value at all.

One thing to know is that Fios TV by Verizon does offer Cartoon Network, we have been with Xfinity for a long time, but per the CN change, we'll be dropping Xfinity altogether. Please join me in doing so, and [EDITED: Language]Xfinity.

@user_bg9xnl, we do still offer Cartoon Network with our More Sports & Entertainment Package. We hope that you would reconsider dropping service. We do have a wide array of offerings and would be happy to discuss options with you.