Peacock Subscription Activations

I am having the same issue. I received the activation email, but there is no banner on xfinity.com/account or at the top of the chat. When I try to ask about it in the chat I am chatting with a bot, and the bot just refers me to help pages. How can I chat with a real person to get help with this issue?

I can’t get it on any device.  It takes me on an endless loop to the page that says this account is not eligible for rewards.  Using the xfinity assistant also takes me back to that page where my only choice is “go to my account” or FAQ”.  I am trying to get the reward for peacock premium since xfinity emailed me and said rewards member can get it free.

@XfinityAngie​,

I too have tried Xfinity Assistant several times.  There is no free Peacock Premium banner showing. 

I am a Diamond customer.  I have spent two hours on the phone and on chat with support, getting nowhere.  The chat support person says that I redeemed the Reward for free Peacock Premium, but I have no evidence of that and I have not received an email or found a free Peacock Premium banner anywhere. 

This is really, really frustrating.  Could you please help?  Thank you for looking into this matter. 

It's just awful to treat your long time customers this way. 24 hours i have been waiting for my promised email with Peacock Premium activation instructions and nothing. Where is the help to your dedicated customers??  I went through all the hoops acquiring my reward gift for my Peacock Premium and states "confirmed" and an email will be sent with instructions for activation. Please help

Like Tardo317, I believe my account is incorrectly flagged that I already used/applied the reward. Hence, the infamous banner is not appearing. I believe an admin needs to reset this on my account to get the banner to reappear. I tried explaining this to a support agent without success. If a Xfinity rep reads this, it would be great to get an acknowledgement that this variation of the issue is known. With all the Peacock related issues, Xfinity should update their Peacock subscription FAQ or better yet, create another banner to alert folks of the banner issue.

Issue details: As I have the gigabit internet service, I signed up for the Peacock Premium reward and got an email a day later with steps to get Peacock Premium. That evening I proceeded to active the service and at the time, was seeing the banner that directed me to Peacock's website to log in. Upon log in, I got a message saying something went wrong and that I may already have the service. I didn't of course, but Peacock showed I still had active the commercial free add-on, which I suspect was causing the issue. I then went back to the Xfinity’s site and clicked the banner a few more times hoping to get past the issue without success.

The next day I decided to try again, but the banner was gone. At some point, I chatted with Peacock support to remove the commercial free add-on from my account, which they did. Afterward and throughout the rest of the day, I logged into Xfinity’s website, mobile app, and chat and still no banner. I chatted with Xfinity support and spoke to two different support agents. Their advice was more or less "turn it on and off" steps (i.e., uninstall/reinstall Peacock and Xfinity apps, restart the gateway, retry logging in to their site/chat again and again, read the FAQ) with no acknowledgement of a known issue.

Day 3 of trying the generic steps being copy and pasted and day 3 of seeing THIS banner at the top of Xfinity.com.  Is anybody getting the Peacock Premium banner at the top that they can share? (Gigabit Internet customer here)

Wow, late to the game I am just finding out about this ridiculous mess.  It is YOUR streaming service, you had months and months of lead time to have this figured out, and as usual let’s just not and make it an unsolvable headache for our paying customers.

Like others here, I am a gig customer, who pays the extra $5 a month to Peacock for premium plus ad free.  So my account is now locked, with no way to access Peacock, and according to my Peacock account page, I will still get charged my extra $5 next month from Peacock directly, while not being able to use it?  What a joke.  I see no “banners to activate” anywhere or any way to fix this.  Please fix this for your customers and let us know how to get back in to the service.

Even beyond this it is just infuriating that I’ve been an active Xfinity account holder with no gaps since 2006, but my move was botched, given a different account number, which now makes me a “gold” rewards member instead of platinum or Diamond. Perfect timing for me now that you’re putting an actual worthwhile reward like Peacock behind this barrier, which I am qualified for, but of course won’t get.  Sorry to vent so much here, but don’t feel like wasting hours on a chat or call to get absolutely nowhere and be told oh well, too bad.

Just got a call from somebody from the Xfinity ECM department following up to the "zero" I gave them on my latest call with support.  He told me that at this time they do not have a fix for the issue of people not being able to activate their reward.  He wanted to know if I had suggestions on what they could do better. My sugestions were:

1. Provide a daily update on the Xfinty home page
2. When you go to sign up for Peacock there is a place to enter a promo code - simply create a promo code for impacted customers to use. If your worred aboutpeople sharing it with non-impact customers - create one for each Platinum, Diamond, and 1GB costomer to use and email it too them.

We chatted about what a mistake this whole Peacock change may be for Xfinity. Just one more nail in the coffin for reasons to leave Xfinity for other streaming services. 

Also the last agent I talked too didn't beleive that what she was telling to do wasn't working and asked from my credentials to login. Turns out that per the gentleman I was talking too, that Xfinity agents no long have the ability to start a remote terminal to your computer so they can see what is happening without needing to have your credentials :(

TLDR:  No fix available yet.

Seems like you guys are holding this up on purpose to see how many people will just buckle down and pay for it instead of waiting for the promotions you are offering us. 

I have never dealt with a company that had such poor customer service. Xfinity/Peacock/Comcast are all flat out awful.  I still haven't found an actual customer service phone number for Peacock, though it may just be eluding me.  Since Peacock started I have paid the $5/month to upgrade to ad less. Suddenly, on June 26th, my service cuts off. This in spite of me being a gig internet user AND being a Platinum customer. Since then all I have gotten from a long string of female customer service agents, every single one of them named Rose for some odd reason, is the same line about how it is a known issue and you have no idea when it will be fixed. Well, we are on day three at this point and I can't help but wonder if I were a new costumer, thus new revenue, if I wouldn't be watching Yellowstone right now? Not impressed Comcast, not impressed.

Hello! I am a gig user and my peacock premium is still not working. I have tried every solution posted in these forums and none have worked. This is getting very frustrating. I am close to canceling my account and taking my business elsewhere. Please resolve this soon. 

I am another Diamond Rewards customer that cannot activate the new Peacock reward. I have made it through the first portion and have received the email that shows my Xfinity account has Peacock Premium at zero cost. I am unable to go any further however. I have restarted the gateway, have deleted and reinstalled the Xfinity app, have also tried to activate using the X1 box, have tried to activate it from the Peacock app, and have had several conversations with both Xfinity and Peacock support personnel. Unfortunately, nothing has succeeded, and now my Peacock has been knocked down to the most basic level as it awaits proper activation.

I am another Diamond Rewards customer that cannot activate the new Peacock reward. I have made it through the first portion and have received the email that shows my Xfinity account has Peacock Premium at zero cost. I am unable to go any further however with no banner or link available from any of the Xfinity specified areas to activate on the Peacock side. I have restarted the gateway, have deleted and reinstalled the Xfinity app, have also tried to activate using the X1 box, have tried to activate it from the Peacock app, and have had several conversations with both Xfinity and Peacock support personnel. Unfortunately, nothing has succeeded, and now my Peacock account has been knocked down to the most basic level as it awaits proper activation.

Just admit you guys are absolutely clueless