Peacock Subscription Activations

Yes, same issue. Spoke to two different xfinity support agents yesterday and the conversations went nowhere. Told me to reinstall the Peacock and xfinity apps, restart my xfinity gateway, clear browser cache and re-login to all the places where the banner should appear - things having nothing to do with the issue. Unless they re-initiate the reward as you mention, this won't be resolved. I mentioned this to the agent, but she suggested I just keep logging in and checking for the banner from time to time. I will likely call support again tomorrow before giving up. This issue is discussed in another forum and it indicates this is a known issue and the xfinity engineers are working to fix it. If true, they should alert their support agents so they start the conversation saying, "this is a known issue and we are working to address; we will contact you when resolved."

@user_578e51​ Unfortunately, as a company, Comcast\Xfinity continues to disappoint.  I do find that their agents are extremely understanding, patient, and want to help customers.  It's just their hands are tied in being unable to resolve most issues which have been caused by Comcast\Xfinity's inability to communicate with them and their customers.  That said, I know I will be without Peacock access for days, possibly weeks and will have to follow up on a regular basis.  It's really sad. 

I got the email, went to the link,  it had the banner and I clicked it,  tool me to Peacock, I signed in..... but it didn't work. Keeps telling me I need to pay for a plan, and the activation banner is gone. 

Logged out, logged back in...doesn't matter, keeps wanting me to pay.

Hopefully someone reads this thread and can help

@Tardo317 We are very sorry to hear that you are still having difficulty. This is still a known issue and our engineering team is working on ensuring all our customers can take advantage of their offers! Have tried the steps listed here: https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa?commentId=649cdee46059bc2b7f1a94df. If you still are encountering issues we definitely apologize and assure you we are working and a resolution, and you can keep an eye out on the post linked for more updates. 

@user_6d1697 Thank you so much for letting us know that you are encountering issues with redeeming your Peacock offer for your gigabit speed. This is still a known issue and our engineering team is working on ensuring all our customers can take advantage of their offers! Have tried the steps listed here:  https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa?commentId=649cdee46059bc2b7f1a94df

As a gigabit customer, we have also found if your account has a balance due the banners may not pop up due to the balance. If you still are encountering issues we definitely apologize and assure you we are working and a resolution, and you can keep an eye out on the post linked for more updates. 

I won’t be paying a dime to Comcast till this is fixed and I encourage everyone else to do the same or they will never correct this!

@user_7f4660​ because that makes too much sense.

@user_896e3d​ I think teaching the chat operators to lie is part of the xfinity training program.

And to be as rude as possible!

@joshebrown2575​ Same for me. I redeemed the reward three days ago, but never got the e-mail. And at this point it seems likely that I will never get the e-mail.

I'm sorry to hear you haven't received the email even after being able to redeem the Peacock reward, @joshebrown2575. Currently, our engineers are working on resolving the issue for customers who qualify. Have you attempted to redeem the reward once more to see if this helps activate the email response? 

@user19957​ I can beat that - I have two tickets open thru calling and thru DM.  Uh, and yes, nothing still fixed except I've now lost my local nbc channel.

Hello, @TinCanFury.

Thank you for reaching out regarding your access to Peacock Premium. We're aware of an issue affecting some account activations, and our fix teams are engaged to resolve this as soon as possible! In the meantime, if you don't see the activation banner after clicking xfinity.com/account, please visit our Xfinity Assistant, where you should be able to select "Sign In." Then, the activation banner should appear at the top of the chat. Let me know if that works for you!

I was able to find a great article on our website as well that has frequently asked questions that is very helpful: https://www.xfinity.com/support/articles/peacock-subscription-faqs.

@XfinityJustinC​ There is currently no banner at the top of the chat.

If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

Same issue.  The xfinity assistant says internet users with 1 gig service can activate for 2 years, but there's no way to activate it.  It also says prior activations shouldn't need to do anything, but it's not working.

Thank you for reaching out, @user_7ad77c and thread. I apologize that you have not been able to use Peacock. Some folks have been able to use it, but our Engineers continue to work on this for others. If the troubleshooting steps are not working we will need to hang tight for a bit. We are in active contact with the fix team and have been sending feedback to them. We do not have an estimated time for the fix but will reach back out with further news. Your patience is very much appreciated while this matter continues to be worked on. 

@Tardo317​

I take it they have an issue since they are going through several changes. They are trying to switch everything to xfinity assistant, which is definitely not ready for prime time, and this is a third party bonus they are offering to gig and diamond members, and again, were not prepared for it. That is a completely different department than the people posting here (to their peril), so no point in jacking them up for it. Typically Xfinity is pretty good about covering you when it is their problem, so I expect anyone like me who is stuck waiting a week or more for this will get it extended an extra month (or something similar) to compensate us. Until then we wait, come back here for Xfinity to update the issue with new instructions (the link to  https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa?commentId=649cdee46059bc2b7f1a94df just sends us back to that post, so that person needs to work on their thing) and as soon as they get it resolved and addressed everyone should be happy. 

Until then, let's not kill the messenger, rather encourage them to work for their customers and talk to us without getting skewered. 

@suze535​ You got one step further than I did. I tapped on the reward but never even got the e-mail. Apprently there are many people experiencing this problem.

I called xfinity yesterday and talked to an agent who said I'd get an email within 24 hours that either would have steps to get it activated or that it had been fixed and was activated. I'm having the issue of not seeing an activation banner to click on and I've gone to /account, /chat, /xfinityassistant and tried on the xfinity app and nothing and my account balance is 0 so I don't know what's going on