free peacock

im having the same problem everyone else is having. have to cancel peacock through xfinity before redeeming reward for free peacock premium. already talked to an agent who escalated my issue to the "dedicated service" team (ticket# [Edited: "Personal Information"]). the next morning i woke up to an email stating that a solution was found and my ticket was closed. no one has contacted me or fixed anything. ive been at this for several hours, several days. thousands of dollars spent over more than a decade. customer service was bad at the beginning, has gotten worse over time, and i pay more money every year for less service and more problems. same routine every time. we wait up to an hour to talk to someone at the call center, we explain our problem in 15 seconds, they take 2 minutes to repeat our words back to us, they take another 2 minutes to rattle off the scripted apology [Edited: "Language"] attempt at empathy, they take 10 more minutes to take us through the same troubleshooting we've already attempted 100 times, then another 10 minutes to speak with their supervisor, then another 5 minutes to tell us they cant help us but they've escalated our issue to the "dedicated" staff, then another 5 minutes trying to sell us some other [Edited: "Language/Inflammatory"] xfinity product that doesn't work, then another 2 minutes asking us to take 5 MORE minutes to complete a survey (zeros across the board). you're lucky if any of this this actually fixes a problem with your service. usually you have to repeat this process at least 1 more time, or make a trip to the xfinity store to wait in another line of [Edited: "Language"] customers, or take time out of your day to wait for a technician to come to your home (which they charge you $15 for unless you put up a fuss). i should be billing comcast for my time. [Edited: "Inflammatory/Personal Information"]