Peacock premium access for gigabit user

I have called several times and tried to message online but to no avail.  I was told this would be fixed but it most certainly hasn't.   Peacock has me listed for the plus option but I can't even access the stuff behind the paywall despite the fact that I have gigabit internet which per the recent email means I have access to peacock behind the pay wall included for 2 years!!  What gives - is there anyone there who can help me out of this catch-22?   Tour de france coverage is a big deal for me and I need this fixed ASAP!

There was a message here about trying to DM through this chat app but I see no link for this.   Thanks in advance.