Tardo317's profile

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12 Messages

Wednesday, June 28th, 2023 11:52 PM

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Peacock Reward Shows Claimed When it Wasn't

I was almost able to activate my Peacock Reward as a Diamond member.  I got the banner in chat, clicked on activation, and was taken to the Peacock website.  Once there I entered my e-mail address and password but got the message "We were unable to link peacock to your account. You may already have peacock premium".  It turns out that by my paying an extra $5 per month for Premium Plus (Ad-Free), Peacock downgraded me to Premium therefore causing it to think I already had a Premium account.  I contacted Peacock and cancelled my $5 subscription.  When I went back to my Rewards page, the Peacock reward showed as "CLAIMED" so now I can't activate Premium through Xfinity.  I called Comcast asking for them to re-initiate my Peacock Reward so I can try activating again.  All I was told was that there have been problems with the Peacock activation and they are working on it.  ALL I WANT IS FOR MY PEACOCK REWARD TO BE REINSTATED BEACUSE I WAS NEVER ABLE TO CLAIM IT!

Is anyone else having the same issue?

This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

Visitor

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4 Messages

2 years ago

Yes, same issue. Spoke to two different xfinity support agents yesterday and the conversations went nowhere. Told me to reinstall the Peacock and xfinity apps, restart my xfinity gateway, clear browser cache and re-login to all the places where the banner should appear - things having nothing to do with the issue. Unless they re-initiate the reward as you mention, this won't be resolved. I mentioned this to the agent, but she suggested I just keep logging in and checking for the banner from time to time. I will likely call support again tomorrow before giving up. This issue is discussed in another forum and it indicates this is a known issue and the xfinity engineers are working to fix it. If true, they should alert their support agents so they start the conversation saying, "this is a known issue and we are working to address; we will contact you when resolved."

Regular Visitor

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12 Messages

@user_578e51​ Unfortunately, as a company, Comcast\Xfinity continues to disappoint.  I do find that their agents are extremely understanding, patient, and want to help customers.  It's just their hands are tied in being unable to resolve most issues which have been caused by Comcast\Xfinity's inability to communicate with them and their customers.  That said, I know I will be without Peacock access for days, possibly weeks and will have to follow up on a regular basis.  It's really sad. 

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2 Messages

2 years ago

I got the email, went to the link,  it had the banner and I clicked it,  tool me to Peacock, I signed in..... but it didn't work. Keeps telling me I need to pay for a plan, and the activation banner is gone. 

Logged out, logged back in...doesn't matter, keeps wanting me to pay.

Hopefully someone reads this thread and can help

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